---
name: Syncro - preview all comments before posting
description: Every Syncro comment must be previewed and confirmed before posting, no exceptions
type: feedback
originSessionId: 4ccedc24-2f39-497e-9a89-ca09aba03982
---
**Rule:** ALWAYS show the full comment text to Mike and wait for explicit confirmation before posting ANY comment to a Syncro ticket. No exceptions — not for billing comments, not for resolution notes, not for client-facing messages, not for internal notes.

**Why:** Mike has called this out multiple times. Comments posted without preview have had wrong tone, missing context, or incorrect content. Once posted they can't be deleted via API and require manual GUI cleanup.

**How to apply:**
- Draft the comment, show it in chat as a formatted block
- Say "Good to post?" or similar and wait for a yes
- Only then call POST /tickets/{id}/comment
- This applies to every single comment regardless of how routine it seems
- Also always ask for minutes + labor type before logging any time entry — never assume a default