---
name: feedback_bot_alert_ticket_link
description: Syncro/ticket bot alerts must include a clickable link to the ticket
metadata:
  type: feedback
---

Every `#bot-alerts` post about a Syncro ticket MUST include a clickable link to that ticket.
`post-bot-alert.sh` posts the raw message verbatim — it does NOT auto-append a link — so the URL
must be in the message text. Discord auto-links bare URLs.

**Why:** Mike wants to click straight through to the ticket from the alert feed; an alert without
the link makes him hunt for it (flagged 2026-06-05 on Bardach #32387).

**How to apply:**
- Syncro ticket URL uses the **internal ticket id**, NOT the ticket number:
  `https://computerguru.syncromsp.com/tickets/<internal_id>` (e.g. #32387 -> id 112248434 ->
  `https://computerguru.syncromsp.com/tickets/112248434`).
- Put the URL on its own line after the summary, or inline. To edit an already-posted alert,
  PATCH `https://discord.com/api/v10/channels/<channel>/messages/<message_id>` with `{content}`
  (the bot can edit its own messages; token from `projects/discord-bot/bot-token.sops.yaml`).
- Applies to any ticket-related alert (create, update, close, comment, billing). See [[feedback_syncro_html]].