---
name: feedback_backup_check_only_billed
description: Only verify backup status for clients that actually bill a backup line - don't scan non-billed clients
metadata:
  type: feedback
---

Backup verification is scoped to clients **marked for backups** — i.e. those with a billed
Data Backup line (Syncro recurring-schedule line qty > 0). If a client is NOT billed for
backup, do NOT scan their machines / MSP360 / backends for backup status. (Howard,
2026-07-07, GPS audit — Marty Ryan has Svc = A E only, no backup line, so stop checking.)

**Why:** "is X backing up" only matters where the client pays for it; scanning non-billed
clients burns time/endpoint calls and produces findings nobody asked for.

**How to apply:** determine billed-backup status first (Syncro backup line qty — see the
`/syncro schedules`/`schedule` pull, authoritative), then only verify the ones with a seat.
Non-billed clients that happen to be backing up are a separate "revenue leak" question for
Mike/Winter, not a per-machine scan target. Related: [[feedback_backup_targets_never_guessed]],
[[reference_msp360_backup_monitoring]].