# Horseshoe Management - Client Information

**Client Name:** Horseshoe Management
**Status:** Active
**Last Contact:** 2026-01-20

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## Recent Issues

### 2026-01-20: Glance Screen Sharing Error

**Issue:** Visitor Event 12 - No enabled servers found between server versions 2.2.2 and 2.2.2
**Tool:** Glance (screen sharing with Intuit support)
**Status:** Version mismatch between client and Intuit's Glance server

**Solution Provided:**
1. Update Glance client to latest version
2. Request fresh session link from Intuit support
3. Alternative: Use Quick Assist, Teams, or Zoom if Glance continues failing

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## Services Provided

- Remote support
- Intuit/QuickBooks assistance
- Screen sharing troubleshooting

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## Contact Information

(Add contact details as needed)

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## Session References

- 2026-01-20: Glance version mismatch issue