---
name: Syncro comment HTML formatting
description: Use <br> for line breaks in Syncro comments, not <ul>/<li> — list tags don't render
type: feedback
originSessionId: b39e319c-ac3e-49f5-afb6-755e08f1fd82
---
Use `<br>` for line breaks in Syncro comment bodies. Do NOT use `<ul>`, `<li>`, or other block-level list tags — Syncro's renderer collapses them into a single line with no spacing.

**Why:** Posted a comment with `<ul><li>` items and they all ran together on one line in the ticket view. Had to post a corrected duplicate.

**How to apply:** For any bulleted list in a Syncro comment, use:
```
- Item one<br>
- Item two<br>
- Item three
```
wrapped in a `<p>` tag. Never use `<ul>/<li>`.