# VoIP Pricing Structure

**Last Updated:** 2026-02-01
**Source:** GPS VoIP Services - OIT White Label Resale
**10DLC Status:** No additional fees per OIT (confirmed 2026-02-01)

---

## GPS VoIP Service Tiers

### GPS-Voice Basic: Essential Communications
**Price:** $22/user/month

**Features:**
- Unlimited US & Canada calling
- 1 local phone number (DID)
- E911 emergency services
- Voicemail with email delivery
- Mobile & desktop softphone apps
- Auto-attendant & call routing

**Best For:** Small offices, remote workers, businesses transitioning from landlines

**Wholesale Cost from OIT:** ~$6.95/user (68% margin)

---

### GPS-Voice Standard: Business Communications ⭐ MOST POPULAR
**Price:** $28/user/month

**Everything in GPS-Voice Basic, PLUS:**
- Voicemail Transcription - Read messages as text
- Ring Groups - Route calls to multiple team members
- Call Queues - Professional hold experience
- Desk Phone Support - Full provisioning included

**Best For:** Growing businesses, professional services, customer-facing teams

**Wholesale Cost from OIT:** ~$8.45/user (70% margin)

---

### GPS-Voice Pro: Advanced Communications
**Price:** $35/user/month

**Everything in GPS-Voice Standard, PLUS:**
- SMS Text Messaging - Send/receive texts from business number
- Call Recording - Record and archive calls for training/compliance
- 2 Phone Numbers - Main line + direct dial
- Advanced Call Analytics - Detailed reporting and insights
- CRM Integration Ready - Connect to business systems

**Best For:** Sales teams, legal offices, businesses requiring call documentation

**Wholesale Cost from OIT:** ~$10.94/user (69% margin)

---

### GPS-Voice Call Center: Full Contact Center
**Price:** $55/user/month

**Everything in GPS-Voice Pro, PLUS:**
- Call Center Seat - ACD, queue management, wallboards
- Real-Time Dashboards - Live call monitoring and statistics
- Supervisor Tools - Listen, whisper, barge capabilities
- Skills-Based Routing - Route calls to best available agent
- Detailed Agent Analytics - Performance tracking and reporting

**Best For:** Customer service teams, help desks, high-volume call environments

**Wholesale Cost from OIT:** ~$13.44/user (76% margin)

---

## Add-On Services

| Service | Price/Month | OIT Wholesale Cost | Description |
|---------|-------------|-------------------|-------------|
| Additional Phone Number (DID) | $2.50 | $1.00 | Extra local numbers for departments, campaigns, tracking |
| Toll-Free Number | $4.95 | $1.50 | 800/888/877 numbers - customers call free |
| SMS Text Messaging | $4.00 | $1.49 | Enable texting on any DID for appointment reminders |
| Voicemail Transcription | $3.00 | $1.50 | Convert voicemails to text |
| Microsoft Teams Integration | $8.00 | $3.00 | Direct routing - make/receive calls in Teams |
| Digital Fax User | $12.00 | $5.00 | Send/receive faxes electronically |
| Conference Bridge | Included | $0 | Multi-party conferencing with all tiers |

---

## Phone Hardware (One-Time Purchase)

| Phone Type | Model | Retail Price | OIT Wholesale Cost | Features |
|------------|-------|--------------|-------------------|----------|
| Basic Desk Phone | Yealink T53W | $219 | $110 | HD audio, 12 line keys, WiFi & Bluetooth |
| Business Desk Phone | Yealink T54W | $279 | $149 | Color display, 16 line keys, USB headset port |
| Executive Desk Phone | Yealink T57W | $359 | $199 | 7" touch screen, premium HD audio |
| Conference Phone | Yealink CP920 | $599 | TBD | 360° voice pickup, 20' range |
| Wireless Headset | Yealink WH62 | $159 | TBD | DECT wireless, noise canceling |
| Cordless Phone | Yealink W73P | $199 | TBD | DECT handset + base, office roaming |

---

## OIT Wholesale Cost Breakdown

### Per-Seat Costs (GPS-Voice Basic Example)
```
Seat (User)                    $4.00
US/Canada DID                  $1.00
E911                           $1.95
--------------------------------
Base Cost per User:            $6.95/user

Retail Price:                  $22.00/user
Margin:                        $15.05 (68%)
```

### GPS-Voice Standard Buildout
```
Seat (User)                    $4.00
US/Canada DID                  $1.00
E911                           $1.95
Voicemail Transcription        $1.50
--------------------------------
Cost per User:                 $8.45/user

Retail Price:                  $28.00/user
Margin:                        $19.55 (70%)
```

### GPS-Voice Pro Buildout
```
Seat (User)                    $4.00
US/Canada DID (2x)             $2.00
E911                           $1.95
Voicemail Transcription        $1.50
SMS Enablement                 $1.49
--------------------------------
Cost per User:                 $10.94/user

Retail Price:                  $35.00/user
Margin:                        $24.06 (69%)
```

### GPS-Voice Call Center Buildout
```
Call Center Seat               $6.00
US/Canada DID (2x)             $2.00
E911                           $1.95
Voicemail Transcription        $1.50
SMS Enablement                 $1.49
Call Recording                 $0.50 (estimated)
--------------------------------
Cost per User:                 $13.44/user

Retail Price:                  $55.00/user
Margin:                        $41.56 (76%)
```

---

## OIT Platform Fees

| Fee | Cost | Notes |
|-----|------|-------|
| Billing Platform (Basic) | $199/month | Without compliance management |
| Billing Platform (Managed Compliance) | $299/month | With managed compliance |
| PBX Minimum Monthly Commitment | $500/month | MMC items contribute toward this |
| Onboarding Fee | $2,500 | One-time setup fee |

**Note:** These platform fees are absorbed in operational costs, not passed to end customers.

---

## Usage Costs (Metered)

| Usage Type | OIT Cost | Retail/Billing |
|------------|----------|----------------|
| Local Origination | $0.005/min | Bundled unlimited |
| Local Termination | $0.005/min | Bundled unlimited |
| Toll-Free Inbound | $0.035/min | $0.04-0.05/min pass-through |
| SMS Overage | $0.007/message | Bundled or pass-through |

---

## Pricing Examples

### Example 1: Small Office (5 users)
**Scenario:** Small accounting firm transitioning from landlines

**Configuration:**
- GPS-Voice Standard (5 users)
- Toll-Free Number
- Basic Desk Phones (5)

**Monthly Cost:**
```
GPS-Voice Standard (5 × $28)      $140.00
Toll-Free Number                   $4.95
----------------------------------------
Monthly Total:                    $144.95
```

**One-Time Hardware:**
```
Basic Phones (5 × $219)         $1,095.00
```

**Per-User Cost:** $28.99/user/month

---

### Example 2: Professional Services (12 users)
**Scenario:** Law firm needing call recording, SMS, fax capability

**Configuration:**
- GPS-Voice Pro (12 users)
- Additional DIDs for departments (4)
- Digital Fax (2 users)

**Monthly Cost:**
```
GPS-Voice Pro (12 × $35)          $420.00
Additional DIDs (4 × $2.50)        $10.00
Digital Fax (2 × $12)              $24.00
----------------------------------------
Monthly Total:                    $454.00
```

**Per-User Cost:** $37.83/user/month

---

### Example 3: Customer Service Team (10 agents)
**Scenario:** HVAC company with dedicated support team

**Configuration:**
- GPS-Voice Call Center (10 users)
- Toll-Free Number

**Monthly Cost:**
```
GPS-Voice Call Center (10 × $55) $550.00
Toll-Free Number                   $4.95
----------------------------------------
Monthly Total:                    $554.95
```

**Per-User Cost:** $55.50/user/month

---

## Hardware Recommendations by Role

| Role / Situation | Recommended Hardware | Why |
|-----------------|---------------------|-----|
| Front desk / Receptionist | Business or Executive Phone | Heavy call volume, line keys for transfers |
| Office worker | Basic Desk Phone | Reliable, easy to use, all essential features |
| Executive / Manager | Executive Phone + Headset | Touch screen efficiency, hands-free multitasking |
| Remote / Mobile worker | Softphone App (no hardware) | Use business number from anywhere |
| Warehouse / Shop floor | Cordless Phone | Move around freely, still reachable |
| Conference room | Conference Phone | Crystal clear audio, 360° pickup |
| High-volume caller | Any Phone + Wireless Headset | Hands-free comfort for all-day use |

---

## Integration with GPS Services

**VoIP Support Coverage:**
- Support is covered under existing GPS Support Plans
- No separate support charges for VoIP issues
- Single point of contact for all IT needs

**Special Offer for GPS Clients:**
- Free number porting (normally $6/number)
- 50% off first month of VoIP service

---

## Migration Process

**Timeline:** 1-2 weeks typical
**Downtime:** Zero (cutover during low-activity hours)

**We handle:**
- Number porting to new system
- Phone hardware configuration
- User training and onboarding
- Testing and validation
- Go-live support

---

## 10DLC SMS Compliance

**Status:** No additional fees per OIT (confirmed 2026-02-01)

**What's Included in SMS Enablement ($1.49/DID/month wholesale):**
- 10DLC brand registration
- 10DLC campaign registration
- Carrier compliance management
- No separate registration fees
- No monthly campaign fees

**Note:** This was clarified with OIT on 2026-02-01 after initial uncertainty about 10DLC costs.

---

## Market Position

**National VoIP Pricing (End-User Market):**
- Basic VoIP: $10-20/user
- Mid-Range: $20-35/user
- Advanced/Enterprise: $35-50+/user

**ACG GPS VoIP Positioning:**
- GPS-Voice Basic ($22): Competitive with mid-range market
- GPS-Voice Standard ($28): Excellent value with transcription + queues
- GPS-Voice Pro ($35): Competitive for feature set
- GPS-Voice Call Center ($55): Strong value vs enterprise call center platforms

**White-Label Margins:**
- Industry standard: 50-75% for white-label VoIP
- ACG margins: 68-76% across all tiers

---

## Contact

**Phone:** 520.304.8300
**Email:** mike@azcomputerguru.com
**Website:** azcomputerguru.com
**Address:** 7437 E. 22nd St, Tucson, AZ 85710

---

**Last Updated:** 2026-02-01
**Protecting Tucson Businesses Since 2001**