and from my hand why don't people understand my intention computer running slow are you caught a
virus does your computer seem to have a life of its own malfunction the computer guru is 751-1041
that's 751-1041 now it's mike swanson our computer guru on 104 on the truth welcome to the computer
guru show my name is mike here to deal with your technology needs and treat you like a real person
in the process give us a call 751-1041 if you'd like to be part of the show once again 751-1041
we'd love to help you out it's what we do it is what we do that's what we do man yeah all right
so we are apparently living in the world of ipad 2 oh yes it has come it sort of you know dominated
all of the entire last week yes it did so you know the first half of the week was everybody
thinking what it's going to have and then the last part of the week is everybody i don't know if
they're disappointed or just talking about what it actually does for them but it's not going to
have and inflating yeah to a certain extent but uh we got a little audio we're going to play for
yeah we have a new commercial they have a little commercial go ahead and play it chris had two is
the culmination of literally two to three meetings it's truly incredible how little we did we knew
that if we changed the color put pictures of water droplets on the desktop made it a little faster
added two holes with cheap cameras in them then just kind of flattened it a bit people would just
one of my favorite things about the ipad 2 launch is that i get to keep this tight black shirt
which i think really pops against white backgrounds is ipad 2 incredible yes are you
believing what i am saying partially because i have a non-specific ethnic accent absolutely
a lot of customers will say what about me i just bought the old ipad and uh to you i say
off obviously that uh that that audio is from from
conan o'brien yes yeah team coco team coco yes and he he he opened that by saying well i think
that you know apple's getting a little cocky about the whole thing um and to tell you the truth i
think that the what they've done with this with the second ipad as far as said that it's going to
have um is a good thing for it well yeah i think it'll help it out yeah absolutely i mean you're
adding a faster processor dual core processor i mean how can it be a bad thing and you're keeping
it at the same price a little thinner and a little bit thinner yeah it was hard to
hold on to you know i never had a problem with mine yeah yeah i mean it's a little bit as i said
33 percent thinner and a little bit lighter i don't think the weight is going to be a measurement
issue but the thinner you know that's that's nice and the faster um what is it cameras and you do
facetime with each other yeah cameras doesn't really interest me a whole lot yeah but uh the
faster processor for sure right especially you know when we were watching the demos and you know
had the ability to run uh like do movie editing right and other types of activities that would
require a full-fledged laptop or at the minimum to do uh it's kind of cool it is i think that's
pretty nifty uh so i i'm curious what you guys think about you know this whole ipad 2 thing yeah
have you seen it i mean have you seen the commercials for it or online and looked at it
what do you guys think about it i mean and if you're one of the the lucky few that has uh recently
purchased an ipad oh gosh yes hundred dollars you get a hundred dollar refund from apple oh do you
really yeah so they're not really saying what conan says yeah that's that's true wow okay we'll
get a hundred dollars uh back my wife's ex-husband just bought one last week all right so he'll get
a hundred dollars back if he jumps through a couple of hoops with apple wow but uh yeah so
if you recently purchased one you get a hundred dollars off you know just because the next one's
coming out uh it comes in at the same price the new one comes at the same price as the old one
so you're looking shocking to me actually yeah because normally when apple releases something
they say well we added a two to it right uh so it'll be an extra three hundred dollars right
right uh not in this case they're keeping it the same cost as it was before which is
good i think the real story behind all this is where are the androids and all this i mean these
guys the android came too late to the party right and they're still very late to the party i mean
the mountain the motorola zoom not that not very fancy to me it's it's the closest thing they have
yeah and according to some of the reviews that i've been reading on the zoom uh unfortunately
it's an unfinished product right and uh but otherwise it actually steps up and is on par
but it has a couple of sort of major issues that it needs to deal with before it can become a real
contender and that's the difference apple doesn't release things with major issues like that
so not typically well that's true it's usually well polished that is very very true you know
what i need to know who's on the call who's online on there it's todd all right hello todd how are
you how's it going i'm doing good hey uh yesterday i was on the uh computer for school um doing a
bunch of uh four points and uh in the background i was running my school's website um and i was
all of a sudden in the bottom right corner where the uh time is and everything uh pop-up blocked
or came up that said you've been infected with spy just clicked on it because i assumed it was
like my antivirus and when i clicked on it my everything froze i know i should have shut down
the wireless connection at that point but i turned it off the computer and i rebooted it when i came
back up um all that cop was changed the desktop now says uh warning you've been infected with spyware
uh and then it goes on for aircraft so i'm not exactly sure if it's spyware or virus or what
typically what you see those it's it's something called rogue antivirus it's an instant it's it's
sort of a malware of type uh that installs itself to the machine and then it can't really do anything
to your machine until you click on it which is considered an okay until you shut it off right so
when it shows up down by the clock and you click on it that effectively gives it permission to do
whatever it needs to do the machine to make your life unhappy right so um it's it's not good for
you it's a square one it's a square one it's a square one it's a square one it's a square one
machine you said no it's my own machine um i was just doing research and stuff and it seemed like
other people when i got to class this morning said they were having issues with software that the or
that with the program will use we would get whenever they download the links for the school
it would say a file i downloaded but um it seems like i just came from that or something else well
that's interesting is what type of application is that you're downloading um well it's supposed to
be just powerpoints but it's running through a third-party website um to get these from a
different school that
that actually feel like divert you to the third website that page doesn't come up but it
automatically starts downloading these these presentations so these powerpoints are being
hosted by somebody right and it's very possible i mean i'm not saying it is but it's very possible
that these uh the host is infected yeah there was a there was a virus going around last year
that infected websites not really machines but infected websites so that when you went to those
websites that your machine would then become infected yeah the website was the carrier if
you were all right and then your machine would then infect other websites and then you would
eventually become
um
apparently
when i
looked into it
this morning
i
find
it
It didn't do its self-update last month.
Okay.
It had on there.
It was actually two months ago, and I just had assumed that it had.
All right.
Well, you need some new antivirus.
All right.
I would suggest that you probably not put Norton back on there.
So uninstall that.
Put something else on there, at least for the cleanup purpose.
Use Avast.
Okay.
So A-V-A-S-T.
Right.
Go to my website and pull that down.
Should I do that from a secondary computer then?
Well, I mean, you don't need to do that.
So just go ahead and pull that down.
And install that and run a boot time scan.
Okay.
Afterwards, then you can start looking at other utilities just to make sure that everything's clean,
like malware bytes or something like that.
All the tools that we recommend are listed on the website.
Right.
Yeah, I've seen them, and I just should have gotten to it a long time ago.
But I put it off and put it off, and now I'm paying for it.
Well, you know, most of the stuff that we offer is free.
So go ahead and download that.
Run those scans and see how that works out for you.
All right.
If it turns out to be something that's harder to remove than that,
then give us a call down at the shop and we can help you out.
All right.
Great.
Yeah, I ran the add and delete programs and couldn't find anything in there that was out of the norm.
All right, and that's not going to show up there.
Oh, okay.
All right.
So just go ahead and run your tools, and let's see what happens.
Great.
Thank you much.
All right.
Appreciate the call.
All right.
Bye-bye.
It's funny.
The early version of this Rogan antivirus, actually,
that's the only way you could get rid of it is through add and remove programs.
You run all the virus removers you wanted, and you didn't get rid of it.
It's because it was considered a real application.
Right.
Yep.
Antivirus, I left it alone.
Not anymore.
We need to educate people.
We do.
If you want to be educated.
To get educated, yeah.
If you'd like to be educated, we're doing our first real class tonight.
So if you want to be part of that, 4 o'clock tonight, we're doing the Windows 7 basic class.
So if you are a new adopter to Windows 7, or if you're still on XP and want to know what you're going to be in for,
if you do move up, or Vista, then give us a call, and we'll see if we can get you in the class.
Yeah, we have a few spots left open, so give us a call down at the shop.
Howard's down there manning the phone right now, so you can give him a call at 304-8300.
Have him put your name on the list.
He'll give you in.
For people who are listening to the radio show, we will do a two-for-one.
Two-for?
Yep, so you buy one seat, you get to bring a friend.
Ah, very nice.
Or, you know, spouse or whatever.
All right.
Some other individual, other than yourself.
Very nice, I like it.
Well, including yourself.
Right.
We don't want you to just buy a ticket and then not show up.
Well, unless you buy both of them for somebody else.
Oh, that's true.
See?
All right, so two-for-one if you listen to the radio special, and you'll have to mention that to Howard,
because otherwise he won't know what...
And what's the what, Brad?
What price?
$40.
$40 for two hours.
Yeah, $40 for a two-hour class.
You will learn everything you need to know about Windows 7.
The reason we say it's a two-hour class is because I had to have something to put on the schedule.
Right.
If it's anything like the radio show or any time else we get in front of people and start talking,
it'll probably run on more than that.
This show would run along if we could, but, you know, we have people behind us and we can't run along.
But otherwise it probably would.
Me and Mike talked for hours after this, so...
Right, and we talked with customers afterwards.
So it'll run on as long as you guys have time.
If you have questions, essentially.
Yeah, so we'll run you through the software.
We'll teach you everything you need to know about Windows 7, how it operates, what changes have been made,
things to look out for if you're used to older operating systems,
and just make you feel much more comfortable within 7.
Right.
You know, last week we had the meet and greet, and we had a bunch of nice people stop by,
and I want to thank everybody who stopped by.
It was great.
It was very nice, and thanks again to Chick-fil-A for providing food, which was very nice.
Today they're not doing that, so bring your own food if you want food.
Yeah.
I didn't ask her.
You probably would have brought food.
Oh, I know, I know.
But, yeah, it's...
I hope that we can get some people down there and teach them.
Oh, yeah.
Because we get so many questions every week about, well, how does this work, and what happens here?
And we want to be able to take these opportunities and get in front of you and actually answer your questions directly.
For a, you know, normally when people come in and ask questions in the shop, we're usually in between, you know, 50 machines.
Right.
And there's customers coming in and out, and the phone's ringing like crazy.
And it's hard to devote a whole bunch of time to sit down and talk with somebody about their, answer all their questions.
Right.
And so this gives us an opportunity or a forum to actually have the time set aside, and it's devoted completely to answering questions.
Absolutely.
And it's actually cheaper than what we would charge to have somebody sit in the shop for an hour and talk to them.
Right, because we're doing a group thing.
So the group rate is going to be great.
So if you want to be part of the classroom tonight, give us a call down at the shop, 304-8300, or you can call us here, 751-104-7000.
We'll get you on the list and see what we can do to make you feel much more comfortable about the operating system.
Future classes are going to include things like how to use your Android or iPhone.
Right.
And so you know how to use all the features.
Right, or the iPad.
Yeah.
Any of those devices, most people that use them, they really don't scratch the surface of what they can do.
Yep.
Especially with the Android phones.
I think that there's a lot of people that use it for address, you know, address book and calendar.
Right.
And it does so much more.
Like an over-globified phone pilot.
Right.
Yeah.
It does much, much more than that.
So these types of classes we're going to bring in, we're doing a child safety course coming up.
I'm looking forward to that one.
How to keep your kids online and actually show you the ways that kids will try to get around it.
Yep.
So you understand how it works and what the mechanisms are in there to keep it safe.
We're going to do some social networking classes.
Yep.
So if you want to.
If you know somebody, and I know you do, that is not very proficient with.
Like Facebook and Twitter.
I do know somebody.
Besides me.
Oh.
That, and mine is not by that I don't know how it works.
You just don't want to.
I just don't want to.
Right.
We will teach, you know, because there's, we get lots of, let's just say, Oro Valley calls.
Right.
And they're like, well, I want to learn how to use Facebook so I can keep in touch with my kids and my grandkids.
Right, right.
Absolutely.
And often that comment comes up right at the end of a service call.
Right.
And so it's like, well, we could charge you another hour.
And sit out here and teach it to you.
And most of them opt not to do that.
Well, yeah.
So this way we can get a group of people together and teach them everything they need.
Don't get into Skype classes.
I mean, I actually plan on doing some like Photoshop classes, all the other classes too.
So it should be pretty cool.
Well, we're going to take a quick break.
All right.
When we get back from the break, we're going to answer phone calls and talk to you about more technology stuff.
It's going to be an iPad day for the most part.
So call us up and give us your topic of the day.
Okay.
Tell me what you think about it.
Do you think Apple really set the standard with the tablet?
Do you think that's how it works?
Yes, they did.
You're not supposed to buy us the answer.
This is the Computer Guru Show on 104.1 The Truth, Tucson News Talk FM.
Computer Guru Show.
My name is Mike.
Here to deal with your technology needs and treat you like a real person in the process.
Great to hang out with me here doing our thing.
As always.
Still working the boards, mostly.
What's that supposed to be?
I don't know.
Anybody been following the whole Charlie Sheen thing?
Oh, man.
I mean, I know it's totally not technology.
I watch technology.
I watched Hot Shots last night.
Did you?
That's about it.
He's an F-18.
Yeah, I told my wife.
Well, I watch it.
My wife's really not watched Hot Shots before.
I'm like, you see who that's right next to him?
It's like, who?
I was like, that's John Cryer.
That's from, you know, because he's in Hot Shots from, you know, Two and a Half Men.
Right.
Anyways, whatever.
She got kicked out of the whole Chihuahua.
They kept on sitting there.
It was totally hilarious.
It was hilarious.
I just want you to know.
It was.
It was hilarious.
I'm rolling over here.
I know.
I see it.
Yeah.
Shut up.
You see it all happening.
Shall we make some calls?
Yes, let's.
All right.
Are you done coughing now?
I'm okay.
You have a cough button.
I do.
I pushed it.
Tom, how you doing?
Good.
I'm doing okay.
How can I help you?
I'm trying to figure out how to transfer email from my Microsoft Office Live small business
domain to a Gmail account.
When I do the Gmail import wizard, the little message didn't identify your domain, but.
Okay.
It's a live account?
There's a little small thing where you can, and I guess it's an account.
I can access it.
I don't know, but I'd like to switch my emails.
I'm over to account profile Gmail if I can, but I can't get the Gmail importer to work
for me.
Okay.
Now, the live accounts are usually pop.live.com or mail.live.com.
Right, like a .live.com, yep.
And then when you put that in, it doesn't work for you?
No.
Does it give you a specific error for that?
Just because it can't find it?
Email can't identify your POP server.
Please enter your POP server information.
I did a little bit more research, and I found Whois, I think.
Right.
And it said.
Type in your domain information.
The name of my server.
It said to tell me that one is the incoming server and one is the outgoing server.
Did it list an MX record?
Okay, so the NSs are name servers.
Name servers.
They don't have anything to do with mail.
You can use something called MX Toolbox.
MX Toolbox, okay.
So go to mxtoolbox.com, type in your domain name.
Okay.
And it will come back with your mail servers.
Now, it'll give you the name of the mail servers, but live, or Microsoft, has an interesting
way of doing things when it comes to grabbing mail.
Okay.
So, generally, they want you to have a certain type of account, or at least enable POP access
on the account if you want to be able to pull the stuff down via POP.
Are you using, like, have you been doing everything online, or do you have, like, Outlook, or?
Well, I do have Outlook, and actually, I tried downloading the Outlook connector as well.
Right.
And I went through that whole process, typed in what information I could.
Did a little test, four or five different criteria.
See, I'm wondering.
I know regular live mail has POP access.
I'm wondering if this business line.
I've never used a business line.
I've never used a business line live, if it, in fact, has POP access.
Well, I bet you it's turned off.
Yeah, that may be.
So, there may be a setting in there, same as in Gmail, by the way.
Okay.
Where you can turn on and off POP and IMAP access to the accounts.
Oh.
So, I would look in there and see if there's a way to turn it on.
Now, I don't use any of the live services, just because, I don't know, I don't really
care for them a whole lot.
Right.
Well, that's essentially why I'm.
Yeah, I was going to.
I just don't want to lose how many emails that I've got.
So, even if I could download the stuff into.
Well, there's going to be a way to get it out of there.
And I'd love to help you more with this, but I'm sort of in the dark here, because
I'm not super familiar with the live services.
Okay.
But, if they are like any of the other services, that there's probably an option to turn on
and off POP and IMAP to those accounts.
Okay.
So, it can turn on and off.
Well, not Gmail.
No.
In the live services.
Okay.
And that's where I would go with that.
And I have a question, actually.
So, this is for your business mail.
Is it, you only need one mailbox, just for you, or is it multiple mailboxes?
There's two.
I'm actually splitting off my information from the other.
I'm splitting off my information from the other user account.
So, two separate emails underneath.
Have you given any thought to Exchange email?
I have.
I actually looked online.
They have a cloud.
I guess it's a cloud-hosted, like, Exchange online.
Have you heard anything about that?
Well, we offer one of those, actually.
Oh, you do?
Yeah.
So, if you're interested in talking a little bit more about that, we can do that.
What we can do is we can put you on hold and have Crystal get your information, and we
can talk with you a little bit more in this after the show.
Okay.
And maybe help you at least get your mail.
Get your mail out of the live services so that you can put them wherever you like.
I plan on being down at your class later on tonight.
I heard for that the other day.
Well, great.
We'll see you then.
I'll bring you in with me there.
Yeah, sounds great.
Okay, thank you.
All right, thanks for the call.
Okay.
Wow.
So, I don't know how live works.
We're going to have to check that out.
Well, I know how basic live works, but I have a feeling a bit of this live business is a
little bit different.
It sounds to me like they're trying to emulate the Google apps.
Yes.
Yeah, the Google.
Because the Google apps is way different, too.
It just doesn't work right away.
You have to do it.
You have to jump through.
A couple hoops.
Set some MX records and go crazy.
Well, stick around.
We've got a news break coming up here.
If you'd like to be part of the show, 751-1041.
If you'd like to learn something, you want to be taught about Windows, go ahead and give
us a call about the class, 751-1041, or call us down at the shop, 304-8300.
This is the Computer Guru Show on 104.1 The Truth, Tucson's Newstalk FM.
We'll be right back after the news.
The Guru Show.
My name's Mike.
Here to deal with your technology needs and treat you like a real person in the process.
Give us a call, 751-1041, if you'd like to be part of the show.
Let's take some questions.
We're going to start with Charlie.
Hello, Charlie.
How are you doing?
Hey, good afternoon, Mike and Randall.
Randall is not back in the room yet, but I'll tell him you said hi.
I have a slight problem.
I just got back online, got a Windows XP Dell computer here, and my Firefox works fine.
I can access Internet, but I just downloaded Internet Explorer because it was broke, and
it can't seem to log on.
What can I do?
Okay, so how is Internet Explorer broken?
I'm not sure.
It's been quite a while since I've been online, and somehow or another, I've never been able
to do Windows updates.
That's what I've been trying to get is the Windows updates, and when it tries to load
it, it comes up with an error saying that it thinks the firewall ports are ports 80
or 443 or something are set wrong, but I'm running the stock settings, the default settings
for the firewall.
I even turned it off, and it still can't find an Internet connection.
Okay, so there's two tools I'm going to recommend that you run.
Do you have another machine?
That you can get online with?
Oh, yeah, I can get online.
Uh-huh.
Okay, so there's two tools for Windows XP that are very useful when dealing with these types
of issues, one of which is called DialFX.
That's D-I-A-L hyphen A hyphen fix, F-I-X.
I have that.
Okay, run that and tell it to reset Windows updates, and that'll help a lot.
The second one you're going to want to try out is something called, what's that, Winsock
XP?
Yeah, Winsock XP.
Winsock XP, and what it'll do is it'll reset all the IP stacks on an XP machine.
Do not run this if you're not on XP.
All right?
Both of these, by the way, both of these tools are XP specific, so if you're running Vista
or 7 and you have a similar problem, it's not a good idea to try to run DialFX on your
machine.
All right.
So, DialFX is good for that type of stuff, and reset the Winsock stack.
I can't speak today.
I know this.
Oh.
Okay.
Let's get back online again.
The other thing that you need to check is whenever you get SSL errors, in Internet Options
from the control panel, there is a clear SSL state button inside of Internet Options.
Right.
And what that does is it resets all of your SSH stuff, all the port 443s and all the security
certificates that you've accumulated over time.
And under which one?
It's in Internet Options.
Internet Options.
Okay.
I forget which tab it's on, but I think it's on the content tab.
And you clear the SSL state, and that will also help.
Anytime you're dealing with SSL problems, though, where you end up with Windows Update problems,
one of the first things you need to check is the date and time on the machine to make
sure that it's accurate.
Because if the date is off, you can't access a secured site.
That seems not to be a problem here.
Okay.
One other question.
You've heard of Lenovo laptops?
Yes, I have.
What do you think of those?
I think they used to be IBM.
Yes.
They're all right.
They're good machines.
Are they as good as HPs?
Well, it depends on which model.
I don't know.
I might have to go the other way around.
Are HPs as good as Lenovo's, probably?
Yeah.
Most of the time, you're going to have a better experience with a Lenovo than you are with
the, let's say, the cheaper HPs.
Yeah.
And what about the better HPs?
When he says cheaper, he means an HP under $700.
Ah.
Right.
So if you're talking about a $1,000 HP, then we're probably talking the other way around.
Okay.
But in the sort of standard market, the $600 to $900 or so.
$600 range, your little Novos, I think, are a better buy.
As long as they have the i3s or the i5s in them.
Well, i3s for sure.
I mean, I'm not a huge fan of the i5s and the laptops yet, just because they are rather
power hungry.
But it's nice to have that kind of speed.
All right.
Well, thanks a lot for your help.
All right.
I appreciate the call.
Bye now.
Why are you looking at me like that?
I'm not.
All right.
So the i5s in laptops.
And let me tell you why I'm not a huge fan of them, because I'm sure people are rolling
their eyes.
You're right.
Anything when you're dealing with a laptop, everything equates to heat, right?
And that's the one thing that's going to kill your laptop.
So a faster processor consuming more power equals more heat.
Yeah.
And so more heat equals a machine that doesn't last as long.
Well, this is the same reason why I wasn't very fond of the Pentium 4s being in the laptops.
Because the Pentium 4 was like a little tiny nuclear reactor inside.
Those things are hot.
That's also why we never liked the AMD processors in any of the laptops.
Because they used full-size desktop AMD processors, which never cooled properly, ran way too
hot, consumed way too much battery power.
I mean, unless you're buying a portable desktop, which like the Toshiba Cosmio, you know, that's
a portable desktop.
There's no laptop about that.
Unless you're buying a portable desktop, you don't want a processor that fast, or not that
fast, but that power-hungry and hot.
All right.
So the i3s, I think, are right now, as far as if you equate dollars to, you know, a dollar,
cents?
Dollars to, you know, degrees.
Right.
So the i3 is a great deal.
It's very fast.
It's not very power-hungry.
It works very well for, I would say, nearly every laptop application that you can run.
And if you need something more powerful than an i3, then you should probably be looking
at a desktop anyways.
Yep.
Let's take some more calls here.
Let's talk to, who's next?
Let's see, Ed.
Hey, Ed, how you doing?
Gentlemen, nice talking to you.
I want a rarity for you.
I don't have a problem, and I want to talk about the topic of the day.
Hey, what do you know?
Wow.
My wife is actually thinking about getting an iPad 2.
I am in love with and, you know, really digging my Nook color, actually.
Right.
I'm about to root it and basically make an Android tablet.
He's going to Noot his Nook.
Yep.
Yeah, basically.
Root it.
Yeah, that's an interesting process.
I've run through it a couple times on the, I have a color Nook that I've been experimenting
with.
Mm-hmm.
And that's an interesting process, and it gets easier every time, which is nice, because
they update it with much more, there's an automation to it now.
Very nice.
Whereas in the beginning, you had to go in there and do it manually.
But...
Have you tried the cupcake?
Or not cupcake.
Gingerbread?
Gingerbread, yes.
I have not done the gingerbread on there yet.
You did the gingerbread on your phone, didn't you?
Yeah, gingerbread's on the phone, but not on the Nook.
Yeah, I'm probably going to stay on the Froyo for right now.
Not a bad idea.
Yeah.
So, your wife's thinking about...
Is she thinking about getting the iPad 2?
Yeah, she's willing to hop into the iPad cult, so...
Well, I will tell you this.
I had big problems with the iPad in the beginning.
Yes, you did.
I was very much against it, because I had played with one, and I was just like, yeah,
that's great, but it's not useful.
No, no, no.
Let's go back to the very beginning, though.
When we, me and you were standing in a line, actually, let me rephrase that.
When I was standing in a line to buy the iPads, and you came up and gave me a credit card
and paid for them, but when I was standing in a line to get these iPads, from the very
moment you were rolling...
Rolling your eyes, like, oh, iPads, oh, they're terrible.
And then we started opening it, and looking at it, and you're like, oh, they're still
terrible.
For months, you were saying they were terrible.
Well, I had a problem...
Something kicked in one day.
I found a way to make it useful, and that was where it clicked for me.
Okay.
How did you make it useful?
After finding ways to actually use it to do my job, with the help of an Android phone,
where I could take it around with me and use it to input notes for customers, or update
their tickets.
Right.
And work, right?
With, like, I was showing you the Shell application, right?
It became a work tool at that point, and I like tools.
Right.
Right?
So I don't like things that don't serve a purpose.
It just really bothers me.
Well, that was your biggest complaint from the very beginning.
Like, there's no market for this, because there is no...
I mean, there's no market needed for it.
You know, that's what you're...
Well, they created the market, and I get that.
And I was wondering how well people were going to adapt to it.
Right.
If it was going to turn into...
If it really was just going to be a large iPad.
Right.
Or iPhone.
iPhone.
Right.
And I had this notion, right?
And I guess this is another one of those moments that you love.
Right.
Where I was wrong.
Right?
Where I said, I don't know how people are going to adapt to this.
Right.
And if they're going to be able to really make it useful without a real keyboard.
That's the other thing that Apple has really done well.
Oh, that keyboard's great, isn't it?
With the iPads, and even the iPhones to a certain extent.
Yeah.
The touch typing on those.
The touch typing.
The touch typing on the actual keyboard.
It's amazing.
Is awesome.
Yeah.
As far as typing is concerned.
I've seen Android try to replicate it, and they're nowhere close to it.
Yeah, it doesn't work.
No.
Not nearly as well.
So, I will say that, just for the record, I was wrong.
And that everybody should know it.
I guess what it comes down to, though, is, you know, what is your wife planning on using
this iPad for?
Really?
She's just consuming internet stuff, and she doesn't want to carry her laptop around.
So, web surfing.
It bothers me.
It bothers me that it doesn't have Flash, but that's personal.
Yeah.
But I can do that on my milk, and she can be happy with her.
Well, actually, you know what?
My theory about this whole Flash thing is, I really wish more people would jump on the
bandwagon and get rid of Flash.
I mean, I know that it's a viable thing, only because so many people are still using it.
I mean, it needs to go away.
It really does.
You know, if Android were to get on the same Apple bandwagon, which they never will, and
I can't blame them for it, but if Android would jump on the same bandwagon and say,
okay, Flash, we're done with you.
All of a sudden, HTML5 will become...
It's going to become a reality.
Well, both platforms do support it, though.
Well, I know, but only one platform supports the Flash.
Right.
Well, if she's just going to be using it for surfing around and stuff, that's great, and
it'll work well for her, and I'm sure she'll love it.
And if she likes Netflix, I mean, it'll just work.
I mean, mainly what I use it for, I'll tell you, is that during the day, I found it useful
to use it as a tool.
Right.
Right?
And in the evening, you know, I actually read newspapers or whatever on it, because I hate
paper.
It just really bothers me.
It's useful in those aspects where it keeps me from being terribly bored.
So, I think that it's okay.
And it has some really cool games.
And it does have some pretty awesome games.
It does have some nice...
I played this new one called iMoki.
You get a chance to play it, Mike.
iMoki Blast.
It's really cool.
I love the games of Plants vs. Zombies.
Oh, yes.
It's a classic.
Plants vs. Zombies is awesome.
Angry Birds, all those are great.
Well, thank you for the call.
I really appreciate it.
Yeah, take care, guys.
We should do...
You know, we need to put that...
An app corner?
Yeah, well...
Oh, that was another one of the classes that we're thinking about doing.
Perhaps.
It's free stuff.
Right.
Yeah.
We know how everybody loves the free stuff shows.
Yes.
And the page on the website gets hammered a lot about, you know, free stuff.
Mm-hmm.
So, what we want to do is we're going to do a discount class instead of the normal 40.
All right?
We're going to do it for $10.
You come in.
You tell us what you want for free.
We'll find it as far as a free alternative to whatever you're looking for.
Now, we're not going to go pirate software for you or anything like that.
Yeah.
But we will find you a software equivalent or some free equivalent to do what you want
to do.
And...
We don't already have an answer for whatever it is that you're looking for.
I'll get my trolls in the back room looking for it.
That's right.
You have trolls?
I do.
Okay.
Are they under our bridge?
No.
All right.
So, where are we at here?
Let's go ahead and take a break.
When we get back from the break, we're going to take some more phone calls.
If you'd like to be part of the show, 751-1041, tell us what you have to think about your
technology needs.
Because I want to straighten you out.
Yeah?
What?
What the heck was that?
I don't know.
All right.
Let's go to commercial.
All right.
We're going to break.
We'll be right back.
This is the Computer Guru Show.
My name is Mike.
Here to deal with your technology needs and treat you like a real person in the process.
It is a day of just errors over here on the radio show.
I can't speak today.
I'm mixing sentences together.
That's all right.
You think an igloo is a food?
I said icy.
Icy is food.
You said igloo.
You said igloo first.
Don't try to take it back.
You're like igloo.
I said icy.
We're talking about the code names that Google uses for the Android operating systems.
Earlier, we mentioned gingerbread.
The current new one is honeycomb.
Yeah.
They go in alphabetical order.
So it was G.
Now it's H.
So it's honeycomb.
All right, sir.
I'm wondering, what's I going to be?
And he said, well, you normally go with food.
So I don't know.
Igloo?
No, no.
I said food after that.
So I said icy.
Icy is a food.
Icy is not a food.
No.
It's not a food.
It's in part of the food group.
It is.
Let's take some more calls.
We'll talk to Jeff.
Hey, Jeff, how you doing?
Hey, man.
How you guys doing?
Good show.
Thanks, man.
I got a video issue.
I got about a four or five-year-old gateway machine, a desktop.
And it came with a 66 NVIDIA video card.
I took out about a year and a half ago and put in a 7200.
That lasted about eight months.
And then what's happened to me is I booted it up.
It comes up.
Everything's fine.
It runs about six or eight minutes.
And then it says no signal.
The video goes out.
And I get three concessive beeps every time it does.
I can turn it back off, turn it back on, come on for six or eight minutes.
And it does the same thing again.
It just gets a – it goes blank.
It says no signal.
And it does three beeps every time.
So I took that video card out, put in a 6200.
That lasted about three months.
And that's doing the same thing again.
Where is your computer?
The computer is on – well, it's in my back room there.
It's hardwired to the Internet.
Okay.
Is it like in a cabinet or something?
No, no.
It's not.
Not at all.
It's out in the open.
In fact, I've got another, like another four-inch fan I put in there myself after I bought the machine.
So I've got a bunch of things going in there, you know.
The video cards you're putting in, are they made by EVGA?
Yes, they are.
There's your problem.
There's my problem.
You're smoking video cards.
Yes, sir.
Fans are probably dropping dead on those cards.
It's a common thing for EVGA, which is how I guessed it.
Okay.
I've got a 7200 that I paid like $110 for, and I've got a 6200 that I came with the machine.
But they bring that one up, too.
I don't know what the deal was.
Now they're really expensive and sort of cumbersome keychains.
Yeah.
Well, there's good news and bad news with the EVGA.
They do have a lifetime warranty on them.
The bad news is it's going to happen again.
Right.
So you're going to send them back and get them repaired.
Yeah, well, here's the deal.
I called up NVIDIA.
They told me they no longer do that.
They're with another company.
So I said, just go ahead.
You're going to have to call EVGA, not NVIDIA.
Yeah, NVIDIA just makes the chip inside of it.
EVGA is the one who puts it all together.
Those are the guys you need to call.
Okay, EVGA.
All right.
Nice.
I wasn't sure.
If I bring it down, can I get a video card for you guys to stick in there and see if it'll work?
I mean, I'll change video cards.
I don't care about a video card.
Well, we can certainly throw one in there and see if it works for you.
Yeah, because, you know what I mean, the machine does no good.
It sits on my desktop, and it's not working at all.
Other than that, I mean, it's a pretty good machine.
It's got a couple gigs of RAM, and it runs pretty good.
But I just don't know what the deal is.
It'll run for six, seven minutes and pop out.
So it's not my memory on my motherboard.
It's memory on the...
The three beeps gives it away, by the way.
The three beeps confirms it.
So if you get a triple beep at boot, you've got a video card problem.
Yeah.
Because it does...
Every time it's running back on, it comes right back on and boots back up and just bam.
Yeah, bring the machine on down.
Let us take a look at it.
We'll throw a video card in and see if that helps it.
Great.
All right.
Appreciate the call.
I appreciate it, man.
Bye-bye.
EVGA, man.
Every time.
It's fire in a box.
Yep.
Like MSI.
MSIs are good.
They're all right.
Yeah.
I've had some my issues with the MSI cards.
You have issues with all your hardware.
You know, motherboard's just dying because somebody flips the switch off.
Because somebody...
All right.
Let me tell you about a little mishap that happened down at the classroom, by the way.
Oh, it wasn't my fault.
I'm going to blame it on you anyway.
Okay.
So we get the classroom all together here.
We've got carpet in.
The electrical's done.
The walls are painted.
We're putting our offices together.
The windows are tinted.
You know, we've got everything...
Electrical work done.
Right.
Networking's all in place, and we're setting up machines, and I'm working on something
because I technically haven't had a place to work...
In months.
Right.
Me either.
Because I got squeezed out of the shop.
Right.
Because there wasn't enough room in there.
Right.
So I was working out of my car...
Right.
...for at least two months.
He is the bum of computer people.
Yeah.
So we get the classroom put together, and my office is put together, and I'm like,
yes, I can sit down and work.
I'm going around putting wall plates on all the switches and power plugs.
Right.
So we get around to...
Randall puts the wall plate on the light switch, so it's not a gaping hole with a switch in
the middle of it, and he goes, hey, check it out.
He flips the switch off, and it turns out that all of the outlets in my office are on
that switch.
Shuts off my computer, and he turned it right back on and blew up a motherboard in my machine.
Hey, no, wait.
Here's a...
You had multiple problems here.
Your battery backup didn't do its job.
It turns out that my battery backup was slightly underrated for the new upgrades I had put
Yeah, so how is that my fault?
Yeah, I'm still blaming you.
So it's always going to be your fault, and now the guys at the shop, you know, they just
kind of hammer Randall about this.
Whatever.
Randall finally made a mistake.
He broke Mike's machine, so...
If you want to be part of the show, 751-1041, let's see if we can get a couple of calls
in here.
Let's talk to Byron.
Hello, Byron.
How are you doing, guys?
Good.
How can I help you?
Hey, I just want you to know I listen to you guys every weekend when I'm out in the garage
and I find your show really informative, but a problem I'm having, I have an old desktop,
and I got myself a new notebook, and I'm trying to do the crossover cable, and I did the...
It's called the Wizard.
Both of them hooked up with one with the IP address, the 192.168.0.1, and the other machine
to 0.2.
When I try to look at the directory, like, you know, not enough service, storage is a...
Let's see.
Not enough service to process command.
Okay.
Looked on the internet.
They're talking about some IP stacker size.
Yeah, well, that particular error can be caused by all kinds of things.
Okay.
Normally, it's a service that's not running on one of the machines.
Okay, because I do have antivirus, and I turn that off.
Mm-hmm.
I turn off all the firewalls.
I turn off all the firewall stuff, and it seems not to be able to get around this problem.
No, and it's not going to help.
Are they...
Which...
What operating systems are both of these?
XP.
Both XP?
Yes, sir.
And did you run the network wizard on those?
Yes, I run both of them.
Okay.
I can see when I go inside and do the map drives and stuff, I can see the drives or
the directories I have shared, but as soon as I click on it, things for a while, and
then I get that error.
Yeah, you know what?
Unfortunately, it's an XP error.
It doesn't occur in any of the other ones.
Okay.
And I haven't seen it in...
Well over a year.
It's been quite some time.
Yeah, so I don't remember the answer to that.
Okay.
If you don't mind, after the break, I'll do some research during the break and see
if I can remember finding the answer to what I had before.
We'll see if we can get it to you over the air here.
Okay.
I'll be listening.
All right.
Thanks for the call.
I appreciate it.
Okay.
Bye-bye.
So far, one hour of the Computer Guru Show gone.
We'll be right back after the news.