---
name: Neptune Email Routing Issues
description: Multiple clients (devcon, Sorensen/rieussetcorp) have email not routing properly from Neptune
type: project
---

Sorensen (rieussetcorp) and devcon both have the same email routing issue from Neptune — emails not routing properly.

**Why:** Recurring issue affecting multiple clients, likely a shared configuration or Neptune platform problem rather than isolated incidents.

**How to apply:** When troubleshooting email routing for any client on Neptune, check if the fix applied to one client needs to be replicated for others. Track as a systemic Neptune issue, not individual client problems.