---
name: Syncro emergency/after-hours billing — check prepay_hours first
description: Emergency labor is time-and-a-half (×1.5), applied once, never additive. Branch by customer.prepay_hours. Prepaid → emergency item 26184 at hours×1.5 (premium in quantity); non-prepaid → 26184 at actual hours (rate has 1.5×).
metadata:
  type: feedback
---

**Rule:** Before adding any Emergency/after-hours labor line on a Syncro ticket, `GET /customers/<id>` and read `prepay_hours`. Emergency = **time-and-a-half (×1.5), applied ONCE** — never bill a separate regular line + emergency line for the same hours.

- **No prepaid block (`prepay_hours == 0`):** product `26184` (Labor - Emergency or After Hours) at quantity = **actual hours**, and set `price_retail` by the work's **delivery channel** (the 1.5× lives in the dollars — do NOT also ×1.5 the quantity): **Onsite emergency = $262.50** (175 × 1.5; this is 26184's default rate); **Remote / In-Shop emergency = $225** (150 × 1.5) → override `price_retail` to `225`. Fetch the base rate live and ×1.5 if unsure.
- **Prepaid block (`prepay_hours > 0`):** product `26184` at quantity = **actual hours × 1.5** (hours + 50%). Prepaid blocks debit by QUANTITY not dollars, so the 1.5× premium goes in the **quantity**; the invoice nets to $0 and the block debits hours×1.5. e.g. 1.5 emergency hrs → `26184` @ **2.25**. (Delivery channel / dollar rate is **irrelevant** for prepaid — only the quantity hrs×1.5 matters.)

**(Updated 2026-05-27 — Mike):** prepaid emergency now uses the **emergency item `26184`** at ×1.5 quantity — this REPLACES the old "prepaid → onsite `26118` at ×1.5." Using 26184 labels the line correctly as emergency and maps right in QuickBooks; the dollar double-1.5 worry doesn't apply to prepaid since the invoice is $0. Reaffirmed on #32332 (Cascades, prepaid 27h): total 1.5 emergency hrs → `26184` @ 2.25 (Howard had split it into made-up onsite/emergency lines).

**Why ×1.5-not-additive:** Learned on #32203 (Desert Auto Tech) 2026-04-23 — billing "1h onsite + 1h emergency" as two additive lines came out $437.50 when 1 actual hour of emergency should bill at time-and-a-half. Emergency IS time-and-a-half; one line.

**How to apply:**
- Every emergency/after-hours bill: check `prepay_hours` BEFORE choosing the quantity. One emergency line on `26184`.
- Always set `price_retail` explicitly (fetch live via `GET /products/26184`); the rate doesn't auto-populate and the line posts $0 if omitted.
- Use the product's REAL name on the line (work detail goes in the description) — see [[feedback-syncro-no-madeup-labor-items]].
- Verify after invoicing: `.invoice.total` (non-prepaid) or the prepay-block decrement (prepaid).
- Full rules: `.claude/commands/syncro.md`.