--- type: client name: display_name: last_compiled: YYYY-MM-DD compiled_by: sources: [] backlinks: [] --- # ## Profile - **Contract type:** Managed | Break-fix | Project | Prepaid block - **Key contacts:** Name (title, email/phone) - **Billing rate:** $X/hr - **Hours remaining (if prepaid):** N hrs as of YYYY-MM-DD - **Active ticket:** Syncro #XXXXX ## Infrastructure ### Servers & Services | Host | IP | Role | OS | Notes | |---|---|---|---|---| ### Email & Identity - **M365 tenant:** tenant.onmicrosoft.com - **MX / mail flow:** ... - **MFA status:** ... ### Network - **ISP / WAN:** ... - **Firewall:** ... - **VPN:** ... ## Access - SSH: `ssh user@IP` (key in vault: `clients//...`) - RDP: IP:port - Admin URL: ... - Vault path: `clients//` ## Patterns & Known Issues *(Recurring ticket types, common failure modes, things that always come up)* ## Active Work *(Current open projects or tickets — brief, link to CONTEXT.md or ticket# for detail)* ## History Highlights *(Major incidents, big projects, key decisions — one-liners with dates)* ## Backlinks *(Other wiki articles related to this client)*