# Client Overview

Khalsa Montessori School (Syncro customer 9456554). Also referred to by the
client as "Khalsa Family Services" / "Khalsa Schools". Fish-named servers
(TROUT, SALMON). Two sites: Camden and River.

## Company Name
Khalsa Montessori School

## Primary Contact
- Name: Celeste Duitman (Khalsa Family Services)
- Phone:
- Email:
- Note: 2026-06-19 asked whether the "Trout server" can be retired (it used to host
  Schoolmaster, now archived). Answer: no, not as-is — TROUT is the live DC/DNS/file/
  QuickBooks server. See servers/camden/TROUT.md.

## IT / Billing Contacts (from Syncro)
- lulu.camacho@khalsaschools.org (asset contact on Syncro account)

## Contract Details
- Service Level: (not documented)
- Hours Covered: (not documented)
- Contract Renewal Date: (not documented)

## Environment Summary (live data 2026-06-19)
- Total Users: (not documented)
- Total Locations: 2 (Camden, River)
- Domain Name: khalsa.local (Camden DC = TROUT @ 10.11.12.254)
- Network: 10.11.12.0/22 (Camden 10.11.12.x, River 10.11.14.x); gateway 10.11.12.1
- Site WAN egress: 50.145.145.190
- Remote access: ScreenConnect (computerguru.screenconnect.com) + Splashtop; Syncro RMM agents
- Site-to-site VPN to ACG (172.16.50.x): documented but BROKEN ("VPN routing issue") — on-net IPs not reachable from ACG; manage via ScreenConnect/Syncro
- Server Count: 3 known (2 live + 1 offline)
- RMM/Workstation Count: ~20 Syncro device assets (see Inventory)

## Servers
| Host | Site | IP | OS | Role | Status |
|------|------|----|----|------|--------|
| TROUT | Camden | 10.11.12.254 | WS2016 Std | DC + DNS + file (K:) + QuickBooks | ONLINE |
| SALMON | River | 10.11.14.76 | WS2016 Std | Standalone file/QuickBooks (River) | ONLINE |
| KHALSADC2 | ? | ? | WS2016 Eval | Intended 2nd DC | OFFLINE since 2025-08 |

See servers/camden/TROUT.md, servers/river/SALMON.md, servers/camden/KHALSADC2.md.

## Workstation/Device Inventory (Syncro, 2026-06-19)
~20 Syncro device assets incl.: DESKTOP-MAN1CGE, DESKTOP-RKKR9KN, DESKTOP-M45ARIN,
LAPTOP-NIBQP9LG, LAPTOP-JCSPNNA5, LAPTOP-AGN1DMAR, LAPTOP-KJJB0R90, KMS-LT11-1,
KMS-LT11-2, KHALSA-R-LT1, KHALSA-R-LT2, UE-DONAGHY-L, PRIME-RTG-PC, AD-KHALSA-D-FRO,
CAM-LULU-D, DESKTOP-9LT4ICC, AD-JANICE-D, CAM-STAFFROOM-D.

## Locations
### Camden
- Address:
- Phone:
- Primary Use: Main office; hosts TROUT (DC/DNS/QuickBooks/file)

### River
- Address:
- Phone:
- Primary Use: Second site; hosts SALMON (standalone file/QuickBooks)

## Key Risks / Open Items
- TROUT C: drive at 10% free (12 GB) — low-disk risk.
- No DC redundancy: TROUT is the only live DC (KHALSADC2 offline). TROUT failure = outage.
- No backup configuration captured for any server — VERIFY backups exist.
- Windows Defender is the only AV on servers.
- Onboarding still incomplete: M365/Azure, contacts (phones/emails), contract terms,
  backup, and per-server share/app detail not yet captured.

## Notes
Data captured via Syncro asset API + ScreenConnect session telemetry on 2026-06-19.
On-box live audit still needed to itemize TROUT's shares/folders and installed software.