GPS VoIP offers four tiers of professional business phone services. This guide helps you understand what's included at each level, when to use each feature, and how to choose the right tier for your business.
| Feature / Capability | Basic $22/user |
Standard $28/user |
Pro $35/user |
Call Center $55/user |
|---|---|---|---|---|
| Core Features (All Tiers) | ||||
| Unlimited US & Canada Calling | ✓ | ✓ | ✓ | ✓ |
| Local Phone Number (DID) | ✓ | ✓ | ✓ | ✓ |
| E911 Emergency Services | ✓ | ✓ | ✓ | ✓ |
| Voicemail with Email Delivery | ✓ | ✓ | ✓ | ✓ |
| Mobile & Desktop Softphone Apps | ✓ | ✓ | ✓ | ✓ |
| Auto-Attendant ("Press 1 for Sales...") | ✓ | ✓ | ✓ | ✓ |
| Call Transfer, Hold, Park | ✓ | ✓ | ✓ | ✓ |
| Conference Calling | ✓ | ✓ | ✓ | ✓ |
| Business Features | ||||
| Voicemail Transcription (text) | — | ✓ | ✓ | ✓ |
| Ring Groups (simultaneous ring) | — | ✓ | ✓ | ✓ |
| Call Queues (hold with music) | — | ✓ | ✓ | ✓ |
| Desk Phone Support & Provisioning | — | ✓ | ✓ | ✓ |
| Advanced Features | ||||
| SMS/Text Messaging | — | — | ✓ | ✓ |
| Call Recording & Storage | — | — | ✓ | ✓ |
| 2 Phone Numbers Included | — | — | ✓ | ✓ |
| Advanced Call Analytics | — | — | ✓ | ✓ |
| CRM Integration Ready | — | — | ✓ | ✓ |
| Call Center Features | ||||
| ACD (Automatic Call Distribution) | — | — | — | ✓ |
| Real-Time Dashboards & Wallboards | — | — | — | ✓ |
| Supervisor Tools (Listen/Whisper/Barge) | — | — | — | ✓ |
| Skills-Based Routing | — | — | — | ✓ |
| Agent Performance Analytics | — | — | — | ✓ |
Make and receive unlimited calls to any phone number in the US and Canada. No per-minute charges, no watching the clock, no surprise bills.
Get a local Tucson number (520) or any area code you need. Keep your existing number or get a new one. Each user gets their own direct line.
Voicemails are automatically recorded and emailed as audio attachments. Listen from your phone, computer, or tablet—anywhere you have email.
Full-featured softphone apps for iPhone, Android, Windows, and Mac. Make and receive calls using your business number from any device, anywhere.
Professional greeting that routes callers: "Press 1 for Sales, Press 2 for Support..." Customizable menus, business hours routing, holiday messages.
Transfer calls to colleagues (warm or blind), place callers on hold with music, or park calls for pickup from any phone in your office.
Full 911 capability with registered address for emergency response. Plus multi-party conference calling included—host calls with multiple participants using your conference bridge.
Everything in GPS-Voice Basic, PLUS the following business features:
Voicemails automatically converted to text and emailed alongside the audio. Read messages in seconds without listening. Search transcripts to find specific calls.
Incoming calls ring multiple phones simultaneously or in sequence. Create groups for Sales, Support, Management—calls ring all members until someone answers.
Calls to your main sales line ring all 4 salespeople simultaneously. First person to answer gets the call. If no one answers in 20 seconds, it goes to voicemail. Result: Customers reach a live person faster, leads don't wait or hang up.
When all team members are busy, callers wait in a professional queue with hold music, position announcements ("You are caller #2"), and estimated wait times.
Full support for Yealink professional desk phones. We configure, provision, and ship phones ready to plug in. Updates and maintenance included.
Customer calls support, all 3 agents are busy. Instead of busy signal, caller hears: "All agents are busy. You are caller #1. Estimated wait time: 2 minutes." Professional hold music plays. When an agent becomes free, the call automatically connects. Result: No lost calls, professional experience.
Everything in GPS-Voice Standard, PLUS the following advanced features:
Send and receive text messages from your business phone number. Customers see texts coming from your main business line, not a personal cell phone.
Automatically record all calls or record on-demand. Recordings stored securely, easily searchable by date, caller, or user. Download or stream playback.
Dental office texts patients the day before: "Reminder: Your appointment with Dr. Smith is tomorrow at 2pm. Reply Y to confirm or call 520-555-1234 to reschedule." Patient replies "Y" directly to the business number. Result: Fewer no-shows, less phone tag, happier patients.
Attorney discusses settlement terms with opposing counsel. Call is automatically recorded and archived with date/time stamp. Six months later when there's a dispute about what was agreed, the recording provides definitive documentation. Result: Protection against misunderstandings, legal compliance.
Detailed reports on call volumes, peak times, average call duration, missed calls, and per-user statistics. Exportable data for further analysis.
Each user gets two DIDs: main business line plus personal direct dial. Or use for department lines, marketing campaigns, or tracking different lead sources.
Connect your phone system to popular CRMs like Salesforce, HubSpot, or Zoho. Calls automatically logged, caller info pops up on screen, click-to-dial from contact records.
Everything in GPS-Voice Pro, PLUS the following call center features:
Intelligent call routing that distributes calls based on agent availability, skills, priority, and custom rules. Far more sophisticated than basic ring groups.
Live wallboards showing calls in queue, wait times, agent status, service level metrics. Display on office monitors for team visibility.
HVAC company receives call. IVR asks "Press 1 for sales, 2 for service." Caller presses 2 for service, then "Press 1 for AC, 2 for heating." Caller selects AC. System routes to agents trained on AC systems who are currently available. Result: Customers reach qualified help faster, first-call resolution improves.
Listen: Monitor live calls silently. Whisper: Coach agent without caller hearing. Barge: Join call when needed. Essential for training and quality.
Detailed per-agent metrics: calls handled, average handle time, after-call work, availability, break time. Identify top performers and those needing coaching.
New support agent takes their first calls. Supervisor listens silently to monitor. When agent struggles with a technical question, supervisor whispers "Check KB article 142" - agent hears it, customer doesn't. Agent finds the answer and resolves the issue. Result: Real-time coaching without embarrassing the agent or confusing the customer.
Route calls based on agent skills: language (Spanish-speaking), technical expertise (Level 2 support), product knowledge (specific product lines), or any custom skill. Callers reach qualified agents faster.
Do you need desk phones? Softphones only → Basic | Desk phones → Standard or higher
Do you want to read voicemails as text? Yes → Standard or higher
Do you need call recording? Yes → Pro or higher
Do you text customers? Yes → Pro or higher
Do you have a dedicated phone team (5+ agents)? Yes → Call Center
Do you need supervisor monitoring? Yes → Call Center
| Industry | Recommended | Key Features Needed |
|---|---|---|
| Healthcare / Medical | Pro | Call recording (HIPAA), SMS (appointments) |
| Legal / Law Firms | Pro | Call recording, documentation, CRM integration |
| Real Estate | Pro | SMS texting, mobile apps, multiple lines |
| Professional Services | Standard | Voicemail transcription, ring groups, desk phones |
| Retail | Standard | Ring groups, call queues, auto-attendant |
| Customer Service Center | Call Center | ACD, supervisor tools, analytics, dashboards |
| Help Desk / Tech Support | Call Center | Skills routing, queues, agent metrics |
| Small Office / SOHO | Basic | Unlimited calling, mobile apps, auto-attendant |
| Remote / Distributed Team | Basic | Mobile apps, softphones, no hardware needed |
We'll review your current setup, discuss your needs, and recommend the right GPS VoIP tier.
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