1 00:00:02,069 --> 00:00:08,660 computer running slow? Has your machine somehow acquired a life of its own? Or do you simply 2 00:00:08,660 --> 00:00:15,810 desire a deeper and more meaningful connection? Be one with your operating system. It's Arizona's 3 00:00:15,810 --> 00:00:22,670 computer guru, Mike Swanson, and his show starts now. Listen in, chat in, and watch live streaming 4 00:00:22,670 --> 00:00:28,789 at gurushow.com. Want your voice to be heard? Call in with your questions and riddles. The number is 5 00:00:28,789 --> 00:00:48,289 520-790-2040. This is the Computer Guru Show on AM1030, KBOI, The Voice. I got microphone problems 6 00:00:48,289 --> 00:00:54,740 going on over here. What's going on with that? Want to try this one? Ah, okay, there we go. 7 00:00:55,250 --> 00:01:01,810 All right, now we know which microphone to use. Ken's going to apologize. I'm sorry, Mr. Guru. 8 00:01:02,049 --> 00:01:07,079 All right, this is the Computer Guru Show. My name is Mike. I deal with your technology 9 00:01:07,760 --> 00:01:12,519 problems and treat you like a person in the process. That's what I do. 790-2040 if you want 10 00:01:12,519 --> 00:01:12,920 to be a part of that. 11 00:01:12,939 --> 00:01:19,640 That's 520-790-2040, and we'll see what we can do to make all of your technology woes go away. 12 00:01:19,799 --> 00:01:25,599 This is your one hour of free tech support that is for the masses. So if you are looking for 13 00:01:25,599 --> 00:01:34,129 answers to questions, that's what I'm here for. So I heard at the office, I stopped by the office 14 00:01:34,129 --> 00:01:39,030 on the way over here, and I was told that apparently I've been talking about phones too 15 00:01:39,030 --> 00:01:44,189 much. So somebody called in and said that I should stop. 16 00:01:44,489 --> 00:01:45,150 Talking about phones. 17 00:01:45,900 --> 00:01:47,659 But it's your show. 18 00:01:48,239 --> 00:01:52,299 Well, I know, but it is my show. But at the same time, you know, I want to make sure that 19 00:01:52,299 --> 00:01:58,400 the listeners know that I am listening, right? So we're not going to talk about phones today. 20 00:01:58,680 --> 00:01:59,040 Okay. 21 00:01:59,120 --> 00:02:04,599 Even though I still have Verizon issues. That'll be next week then. 22 00:02:05,079 --> 00:02:09,090 I did have Verizon issues, but I switched. 23 00:02:09,310 --> 00:02:10,669 You switched? What did you switch to? 24 00:02:10,830 --> 00:02:11,210 T-Mobile. 25 00:02:11,370 --> 00:02:19,990 T-Mobile? Okay. All right. That's it. That's all we're talking about phones. All right. So now we're going to talk about viruses. And we do, 26 00:02:20,229 --> 00:02:28,669 one of these shows about once a year or so where it's time to explain how the viruses work and more specifically what the 27 00:02:28,669 --> 00:02:39,629 motivation is, because every so often I hear, and this is sort of a quote, really, why do these people do this? Are they just 28 00:02:39,629 --> 00:02:47,199 getting their jollies off is what I heard yesterday. So, you know, by writing these viruses. And I will tell you right now that 29 00:02:47,199 --> 00:02:51,979 there may be some jolly involved, but not much at all. 30 00:02:51,979 --> 00:03:05,490 Most of it's money. Lots and lots of money. Ridiculous amounts of money is really what it comes down to. It's, it's really, it's, yeah, there's a lot of dollar signs. 31 00:03:06,409 --> 00:03:07,169 How does that work? 32 00:03:07,310 --> 00:03:24,830 All right. So if you, most of the viruses these days tend to be the CryptoLocker infections. They're the, they're the ones that are, you know, they take your, your stuff, they, they take your information and encrypt it while you're not looking. 33 00:03:25,289 --> 00:03:37,969 And, uh, you know, once, once you get that infection, it takes all of your documents, your pictures, and it makes it so you can't view it anymore. And then when it gets done with all of that, it's pops up a 34 00:03:37,969 --> 00:03:42,069 message on your screen and says, Hey, you want your stuff back? That'll be two. 35 00:03:42,189 --> 00:03:56,509 bitcoins, please, or they'll have you get on the Walgreens and get a pre-paid visa card where you can pay them with that. And generally it's not cheap. I would say on average. It's around $800. 36 00:03:56,669 --> 00:04:07,340 to get your data back and yeah that's no joke it now to be to credit these guys they tend to 37 00:04:07,340 --> 00:04:11,919 honor their word business-wise right so if you happen to get the crypto locker infection 38 00:04:12,560 --> 00:04:18,310 and all of your data gets gets taken away from you and you don't have any backups you know that 39 00:04:18,310 --> 00:04:24,660 every week we go you need a backup you need to have a backup you must have backups uh so if you 40 00:04:24,660 --> 00:04:32,100 don't have a backup and then you're forced to pay the ransom then uh i would say that most of the 41 00:04:32,100 --> 00:04:37,589 time with the experience that we've had with it where we've directly paid people to get other 42 00:04:37,589 --> 00:04:48,529 people's data back uh about i don't know nine out of ten times we get the data back it's not bad 43 00:04:48,529 --> 00:04:57,600 it's pretty good yeah uh only one time uh have we paid and not gotten the data back which was kind 44 00:04:57,600 --> 00:04:57,959 of unfortunate 45 00:04:59,360 --> 00:05:05,000 um but this is why we we harp on the whole backup thing you must have backups you need a backup 46 00:05:05,000 --> 00:05:12,000 that's just that's just how it works i mean in in every aspect of your life there's there's a plan b 47 00:05:12,000 --> 00:05:17,910 right and you need to have that with your computer as well so you either have a separate copy of the 48 00:05:17,910 --> 00:05:24,850 data or you synchronize to the cloud you synchronize to us over at computer guru uh we would love to 49 00:05:24,850 --> 00:05:31,259 make sure that your data just does not go away so get me safe people backups so anyway 50 00:05:31,259 --> 00:05:31,379 yeah 51 00:05:31,379 --> 00:05:35,459 yes there's lots of money involved in fact there's there's websites now that you can go out 52 00:05:35,459 --> 00:05:42,170 and it's effectively like uh it's almost like a franchise right where you give them you give them 53 00:05:42,170 --> 00:05:47,629 three thousand dollars i think is the amount and uh they basically set you up with your own 54 00:05:48,550 --> 00:05:54,319 infection that you can send out to the masses right with the with this crypto locker stuff 55 00:05:54,319 --> 00:06:00,699 they set you up with a with a bitcoin wallet and they they tell you how it's like a class they 56 00:06:00,699 --> 00:06:03,019 teach you how to you know put it on the server and they teach you how to you know put it on the server 57 00:06:03,040 --> 00:06:09,060 and how to to send it out to uh via email usually or put it on the website so that you can get you 58 00:06:09,060 --> 00:06:16,180 know people you can infect people and you get tech support for the for basically ransoming 59 00:06:16,180 --> 00:06:23,860 people's software their documents and so that's that's how big this this money is right now it's 60 00:06:23,860 --> 00:06:27,839 to the point where these people have enough money that they can just basically say well 61 00:06:27,839 --> 00:06:31,360 we're not going to ransom individuals anymore we're going to teach you how to ransom people 62 00:06:33,040 --> 00:06:38,100 uh i don't know it's next is going to be some sort of pyramid scheme i'm sure right but it's 63 00:06:39,139 --> 00:06:42,800 these are the big viruses that are out there right now these are the ones that are the most dangerous 64 00:06:42,800 --> 00:06:47,180 right because we hear people talking about all the time uh yesterday i was having a conversation 65 00:06:47,180 --> 00:06:50,439 with somebody and they're like yeah well you know we're not really all like concerned with people 66 00:06:50,439 --> 00:06:57,509 hacking in so we don't need this you know super fancy firewall and i was like well yeah but that's 67 00:06:57,509 --> 00:07:01,550 not the part you're really worried about anyway right you should be worried about you should be 68 00:07:01,550 --> 00:07:03,569 worried more about email infections 69 00:07:06,040 --> 00:07:13,899 and email just needs to go away but um at the very least the zip file extension needs to go away 70 00:07:13,899 --> 00:07:19,649 just because so many people fall for it they get these infections they you know they get this 71 00:07:19,649 --> 00:07:26,970 message in their mail it says your your package wasn't sent from ups or um let's see what are the 72 00:07:26,970 --> 00:07:32,050 other big ones uh you know any of them off the top of your head have you seen any of them no i haven't 73 00:07:32,050 --> 00:07:36,000 what was going through my mind is obviously this is very 74 00:07:36,220 --> 00:07:42,290 prevalent out here a lot of people prey on or they would not be doing it yeah i mean there is there 75 00:07:42,290 --> 00:07:49,149 is a lot of that you and you have different sort of subcategories of bad people out there that are 76 00:07:49,149 --> 00:07:56,899 preying on different demographics um and those targeted phishing messages are are you know they're 77 00:07:56,899 --> 00:08:02,459 the ones that most people will fall for right you're there's a lot of ones that are like paypal 78 00:08:02,459 --> 00:08:06,439 like you know your paypal account has been suspended or uh 79 00:08:07,220 --> 00:08:13,139 there's some really good ones from chase i mean they are convincing western union they don't do the 80 00:08:13,139 --> 00:08:18,620 western unions much anymore not so much uh but the the chase ones right now are wow they're they're 81 00:08:18,620 --> 00:08:23,379 convincing because i looked at one and i can i can spot these things just immediately looking at him 82 00:08:23,379 --> 00:08:29,399 going oh that's that's that's not even real and i looked at it and i was just like really you know 83 00:08:29,399 --> 00:08:35,690 and there was there was like a good five seconds where i was like wow this is legit right and i was 84 00:08:37,490 --> 00:08:44,570 and uh upon upon further inspection i mean yes it was fake but you couldn't tell by looking at it 85 00:08:44,740 --> 00:08:51,879 it was just i knew it was fake by circumstance so there's some really really good uh phishing 86 00:08:51,879 --> 00:08:56,639 emails that are out there that are trying to infect you um but a lot of them have to do with 87 00:08:56,639 --> 00:09:02,379 something like you know there's a package or um uh right now they're doing a bunch of tax ones 88 00:09:02,379 --> 00:09:08,009 you know like you're uh you're to collect your tax payment we need you to fill out this form 89 00:09:09,070 --> 00:09:15,669 or whatever and uh so just be be careful be careful about just if it's in a zip file at all 90 00:09:17,049 --> 00:09:21,669 yeah just don't even open it delete it what about the rule of thumb if you don't recognize the 91 00:09:21,669 --> 00:09:27,090 sender well they're phishing this the the sender name a lot of times i mean the sender name looks 92 00:09:27,090 --> 00:09:33,440 legit unless you you know do some investigation um but what it really comes down to is that the 93 00:09:33,440 --> 00:09:40,029 you know it's it's about the type of file that they're sending you as an example um 94 00:09:40,929 --> 00:09:47,639 for most of the people we host email for bunches of people in town um and all over the world 95 00:09:47,639 --> 00:09:54,799 actually we host a lot of email accounts and for the majority of them by default we just deny zip 96 00:09:54,799 --> 00:10:01,179 accounts or zip files just right out of the box just don't even try because the zip file will 97 00:10:01,179 --> 00:10:07,419 never get there i'll just say good rule of thumb if there's an attachment be suspicious i don't 98 00:10:07,419 --> 00:10:12,169 yeah yeah that's me and that's that's a very good thing to do and that's a very good thing to do 99 00:10:12,190 --> 00:10:17,590 um and and luckily outlook has fixed a lot of the problems that they used to have with uh auto 100 00:10:17,590 --> 00:10:22,730 opening attachments and infecting the machine and stuff like that but there are some things that 101 00:10:22,730 --> 00:10:28,850 we're going to talk about after the break which is uh ways that we can make sure that you are very 102 00:10:28,850 --> 00:10:35,279 safe and as usual this episode this first segment brought to you by perfection auto works if you 103 00:10:35,279 --> 00:10:41,200 want somebody who really takes the time to get invested in you you the customer you should get 104 00:10:41,200 --> 00:10:42,720 out and see mike emery down at perfection auto works and i'll see you next time bye bye 105 00:10:42,740 --> 00:10:47,799 listen to the commercials this break because he's in there for contact information this is a computer 106 00:10:47,799 --> 00:11:00,720 guru show we'll be right back computer troubles need some advice call in now mike swanson will 107 00:11:00,720 --> 00:11:11,409 be back after these messages the computer guru show am 10 30 kvoy the voice your technology guru 108 00:11:11,409 --> 00:11:16,409 mike swanson is answering all your questions one by one yes science so chime in with yours 109 00:11:16,409 --> 00:11:22,730 the website is gurushow.com tune in click in and kick back this is a computer guru show 110 00:11:22,750 --> 00:11:31,960 if you'd like to be part of the show give us a call 790 20 40 that's 520 790 20 40 or you can 111 00:11:31,960 --> 00:11:37,009 join us in the chat room at gurushow.com if you go to the listen live link there is absolutely a 112 00:11:37,009 --> 00:11:40,629 chat room that you can participate in one of the questions in there was asking about if we could 113 00:11:40,629 --> 00:11:47,830 solder the something back onto a motherboard that got broken off and the answer is yes uh and uh 114 00:11:47,830 --> 00:11:52,610 just so i don't have to type while i'm in the middle of typing or uh talking here uh by the 115 00:11:52,610 --> 00:11:55,210 description given which is that it'll be available to you in the chat room at gurushow.com 116 00:11:55,230 --> 00:11:59,649 looks like all the traces are are probably okay yeah i can probably fix that for you bring it on 117 00:11:59,649 --> 00:12:07,210 down we're up until five o'clock today and nine to six monday through friday so once again give 118 00:12:07,210 --> 00:12:10,730 us a call 790 20 40 if you'd like to be part of the show and get some free tech support on 119 00:12:10,730 --> 00:12:17,860 now um infections there's a lot of people that switch over to the mac platform because they're 120 00:12:17,860 --> 00:12:23,620 trying to avoid the infections and that's i'm glad that works for some people for right now 121 00:12:24,019 --> 00:12:26,240 and the truth is is like you know i have a mac in front of me i'm not going to be able to 122 00:12:26,259 --> 00:12:34,889 right now and a pc but um you're you can't run far when it comes to that stuff there's a 123 00:12:34,889 --> 00:12:43,100 new infections coming out every day for mac which is uh kind of unfortunate um but they attack in a 124 00:12:43,100 --> 00:12:50,049 different way they attack the weak link which is you the user uh so much like with the the uh 125 00:12:50,049 --> 00:12:56,659 those phishing emails where people uh basically click on a link or open a program in order to 126 00:12:56,659 --> 00:12:57,940 install it 127 00:12:58,179 --> 00:13:03,360 uh same thing is happening on the mac now uh because instead of trying to hack the operating 128 00:13:03,360 --> 00:13:07,779 system which for a long time was really where they were going they were exploiting the weaknesses of 129 00:13:07,779 --> 00:13:13,379 the operating system itself um once they've gotten to the point where that just doesn't work anymore 130 00:13:13,379 --> 00:13:18,879 or it's not reliable enough or it doesn't generate enough income for them right because they're not 131 00:13:18,879 --> 00:13:25,059 getting enough people they had to switch tactics and so the couple of different tactics that they 132 00:13:25,059 --> 00:13:29,149 use is they get basically they're not getting enough people they're not getting enough people 133 00:13:29,169 --> 00:13:35,299 so they basically emotionally fool you all right so they they send you an email that for whatever 134 00:13:35,299 --> 00:13:40,179 reason whatever the the reasoning is within that email that makes you click on it you'll click on 135 00:13:40,179 --> 00:13:46,299 it you'll open the application and suddenly you're infected now a lot of times it's so fast right that 136 00:13:46,299 --> 00:13:50,539 you just and it doesn't do anything overt right you just click on it nothing happens all right 137 00:13:50,539 --> 00:13:56,899 it's already done all right it's already done what it needs to do it's it's just instant and 138 00:13:57,840 --> 00:13:59,700 basically then it waits now 139 00:13:59,860 --> 00:14:02,019 If it's one of those CryptoLocker ones, it's in the background. 140 00:14:02,200 --> 00:14:04,460 It's encrypting all of your documents. 141 00:14:04,980 --> 00:14:06,240 You don't even know it. 142 00:14:07,620 --> 00:14:12,460 So if you notice that your machine is just unreasonably slow after opening an email, 143 00:14:12,639 --> 00:14:16,840 just really, really slow for no apparent reason, right? 144 00:14:16,919 --> 00:14:21,159 It used to be running nice and fast, and then suddenly, yeah, there's this huge delay. 145 00:14:21,679 --> 00:14:26,000 Yeah, you need to turn that computer off, right, and bring it down immediately. 146 00:14:26,820 --> 00:14:27,940 Get down to the guru. 147 00:14:28,139 --> 00:14:28,480 That's right. 148 00:14:28,480 --> 00:14:35,480 But that way we can stop it because the encryption process itself is resource-intensive. 149 00:14:35,639 --> 00:14:40,059 It takes a lot of sort of horsepower to make that happen. 150 00:14:40,820 --> 00:14:45,659 So it's going to be sucking all of the performance out of your machine 151 00:14:45,659 --> 00:14:47,759 while it's trying to do this encryption in the background. 152 00:14:48,659 --> 00:14:56,409 So, yeah, if your machine is just real slow, like unreasonably, uncharacteristically slow, 153 00:14:56,669 --> 00:14:58,610 then, yeah, you've got a problem. 154 00:14:58,610 --> 00:15:04,029 And even if it is an infection, right, the only other time that your computer is really going to be like that, 155 00:15:04,090 --> 00:15:09,590 where it's just very, very slow, then you probably have a failing hard drive 156 00:15:10,190 --> 00:15:14,570 or you've got a bad RAM chip or something that needs to be looked at anyway. 157 00:15:15,429 --> 00:15:19,710 So if you notice that stuff, then it's time to bring it in. 158 00:15:20,639 --> 00:15:26,159 Now, one of the other ways that you can avoid this is that instead of going the Mac route, right, 159 00:15:26,240 --> 00:15:28,860 if you want to pay four times too much for a machine, that's cool, right? 160 00:15:28,980 --> 00:15:29,600 If you've got the money. 161 00:15:30,480 --> 00:15:32,120 You can absolutely do that. 162 00:15:32,200 --> 00:15:34,179 Just know that you're not completely safe. 163 00:15:34,580 --> 00:15:39,299 And you still have to have some type of skepticism about the things that you click on, 164 00:15:39,360 --> 00:15:41,879 about the places that you go. 165 00:15:42,799 --> 00:15:46,840 And make sure that you keep yourself safe and have backups. 166 00:15:47,480 --> 00:15:48,820 Always have backups. 167 00:15:49,600 --> 00:15:51,019 It's like every break I have to say it. 168 00:15:53,049 --> 00:15:56,870 But there are some things that you can do on the PC side to really straighten that out. 169 00:15:58,710 --> 00:16:00,409 PCs have a weakness, right? 170 00:16:00,570 --> 00:16:01,769 Everybody's like, well, they're so vulnerable. 171 00:16:01,789 --> 00:16:05,649 And the reason that it is is because back in Vista, 172 00:16:05,730 --> 00:16:10,350 when they decided to not make your machine vulnerable, everybody complained, right? 173 00:16:10,679 --> 00:16:13,159 They were like, oh, I don't want to have to click OK all the time 174 00:16:13,159 --> 00:16:18,559 or type in a password every time something dangerous could potentially be happening 175 00:16:18,559 --> 00:16:19,860 because it was popping up. 176 00:16:19,919 --> 00:16:26,080 There was even a famous sort of commercial that Mac did based on the Mac PC commercials 177 00:16:26,639 --> 00:16:28,519 where it was like, are you sure you want to do that? 178 00:16:28,870 --> 00:16:29,350 Yes. 179 00:16:29,570 --> 00:16:30,399 All right. 180 00:16:30,460 --> 00:16:30,759 All right. 181 00:16:31,019 --> 00:16:32,200 That is. 182 00:16:32,620 --> 00:16:34,279 That is a mechanism that keeps you safe. 183 00:16:34,799 --> 00:16:40,629 And the problem is, is that now Microsoft sort of backed that off a little bit, right? 184 00:16:40,730 --> 00:16:44,269 For Windows 7, just to kind of make people shut up. 185 00:16:44,769 --> 00:16:48,629 They were complaining so much about, well, why do I always have to click on this thing? 186 00:16:48,690 --> 00:16:51,289 It makes the screen flash and then I have to click on yes. 187 00:16:52,169 --> 00:16:54,610 And the answer is you don't have to click on yes. 188 00:16:56,429 --> 00:17:00,370 Really, if you use a Mac and you're very familiar with this already then, 189 00:17:00,470 --> 00:17:02,730 which is anytime you try to install a piece of software, 190 00:17:02,809 --> 00:17:03,789 it pops up a box. 191 00:17:03,950 --> 00:17:06,309 It says, hey, what's your password, right? 192 00:17:07,099 --> 00:17:07,920 It's not just clicking yes. 193 00:17:08,000 --> 00:17:10,799 You actually have to type a password in in order to make it happen. 194 00:17:12,009 --> 00:17:13,750 And you can do that in Windows. 195 00:17:14,109 --> 00:17:21,910 There's some settings that you can put in the machine to make it behave just like a Mac 196 00:17:21,910 --> 00:17:24,670 when it comes to how you install software, which includes infections. 197 00:17:25,410 --> 00:17:28,190 So rather than, you know, you're just surfing around 198 00:17:28,190 --> 00:17:31,490 and then suddenly you get a password box that says, hey, enter your password. 199 00:17:31,750 --> 00:17:34,029 And all you're doing is surfing the web or checking your email. 200 00:17:35,680 --> 00:17:37,039 It shouldn't be asking for that. 201 00:17:37,039 --> 00:17:41,519 That should be a giant red flag that says, oh, something bad's happening here. 202 00:17:41,720 --> 00:17:45,339 And you have the opportunity to stop it at that moment. 203 00:17:46,380 --> 00:17:49,740 So we have a couple of different options for that down at Computer Guru. 204 00:17:50,119 --> 00:17:53,500 So we can basically, you can sign up for the GPS package. 205 00:17:53,740 --> 00:17:58,539 It's the Guru Protection Services, which basically we lock down your machine. 206 00:17:59,400 --> 00:18:00,920 It's $30 a month. 207 00:18:01,079 --> 00:18:06,160 You get antivirus and anti-malware included and we lock your machine down. 208 00:18:06,960 --> 00:18:08,220 You're not going to get any infections. 209 00:18:08,400 --> 00:18:09,880 And if you do, I'll fix it. 210 00:18:10,140 --> 00:18:11,960 And that's just how it works, right? 211 00:18:12,180 --> 00:18:16,079 I am confident enough to say that I can prevent you from getting an infection. 212 00:18:16,240 --> 00:18:21,559 And if you get one, I will solve that problem because you're not getting one. 213 00:18:21,759 --> 00:18:23,039 That's just how it works. 214 00:18:24,160 --> 00:18:27,539 On my machine, as an example, my PC, I use all the time. 215 00:18:27,740 --> 00:18:29,799 I haven't had antivirus on that thing in three years. 216 00:18:30,519 --> 00:18:31,240 Zero infections. 217 00:18:31,359 --> 00:18:34,380 And I go all kinds of places I shouldn't because I'm following you guys around. 218 00:18:34,779 --> 00:18:37,680 As far as, you know, I went to this website and got an infection. 219 00:18:37,799 --> 00:18:38,660 Oh, yeah, let me try it out. 220 00:18:39,759 --> 00:18:40,539 I want to see what happens. 221 00:18:40,859 --> 00:18:44,200 So there are ways to protect yourself. 222 00:18:44,480 --> 00:18:46,960 There are ways to keep yourself from getting an infection. 223 00:18:47,380 --> 00:18:53,890 And if you've got, especially if you've got like kids, right, that are doing the most dangerous thing in the world, 224 00:18:53,910 --> 00:18:56,269 which is searching for song lyrics. 225 00:18:56,609 --> 00:19:00,430 Yeah, that is the number one way to get an infection, by the way. 226 00:19:00,750 --> 00:19:06,609 If you are looking for the lyrics to a song, chances are you're infected already. 227 00:19:07,009 --> 00:19:08,650 It's that dangerous. 228 00:19:09,430 --> 00:19:10,529 But if you've got kids. 229 00:19:11,230 --> 00:19:15,650 It's great because you can set an account up for the kids and completely lock that account down. 230 00:19:15,910 --> 00:19:16,329 All right. 231 00:19:16,349 --> 00:19:20,730 You're not you're not saying, well, you can't go to certain places or you're not saying that you're not. 232 00:19:20,750 --> 00:19:22,670 You don't have to be 1984 with them. 233 00:19:22,809 --> 00:19:29,109 You don't have to be overly Orwellian, but you can make it so that no matter what they do, they're not going to infect the computer. 234 00:19:30,569 --> 00:19:32,410 And that's that's a pretty good deal. 235 00:19:32,470 --> 00:19:37,369 So we either offer it as a monthly service or we do it as a one time. 236 00:19:37,630 --> 00:19:38,130 All right. 237 00:19:38,210 --> 00:19:40,069 It's just you want to do the one time thing. 238 00:19:40,190 --> 00:19:40,990 It's 300 bucks. 239 00:19:41,529 --> 00:19:45,390 And I'll make sure that you never get an infection again on that computer. 240 00:19:46,710 --> 00:19:49,839 So if you're interested in that type of stuff, give me a call. 241 00:19:50,000 --> 00:19:55,539 You can either call me here at the show 790-2040 or down the shop 304-8300. 242 00:19:56,420 --> 00:19:57,220 Howard's down there today. 243 00:19:57,299 --> 00:19:59,059 He'd be happy to talk with you about it if you want to. 244 00:19:59,259 --> 00:20:01,779 I'm sure he just loves the extra phone call. 245 00:20:01,900 --> 00:20:05,400 So 304-8300 if you want to if you want to irritate him. 246 00:20:05,839 --> 00:20:06,720 Get ready, Howard. 247 00:20:07,000 --> 00:20:10,440 Yeah, he's just he wants to, I don't know, get things done. 248 00:20:10,579 --> 00:20:11,799 And then the phone's ringing. 249 00:20:12,000 --> 00:20:12,920 And I think he's there by. 250 00:20:13,039 --> 00:20:13,460 Himself today. 251 00:20:13,759 --> 00:20:17,880 So, yeah, he's I'm sure he's going to love that. 252 00:20:20,130 --> 00:20:20,549 Let's see. 253 00:20:20,589 --> 00:20:21,190 Chat room stuff. 254 00:20:22,220 --> 00:20:22,940 Oh, yeah. 255 00:20:23,059 --> 00:20:24,779 They're talking about song lyrics in there. 256 00:20:25,660 --> 00:20:30,250 I know what you should do is if you're really looking for the song lyrics, listen to the song. 257 00:20:30,529 --> 00:20:31,230 There you go. 258 00:20:33,130 --> 00:20:34,589 No, actually, there's there's some ways. 259 00:20:34,670 --> 00:20:36,089 There's a couple of places that you can go. 260 00:20:36,150 --> 00:20:37,910 There are like two different. 261 00:20:38,690 --> 00:20:40,109 AZ Lyrics is one of them. 262 00:20:41,220 --> 00:20:44,339 AZ Lyrics is a good, OK site to go to. 263 00:20:44,819 --> 00:20:47,759 Now, they have advertising on their site, which is where. 264 00:20:47,980 --> 00:20:49,059 Most of these infections come from. 265 00:20:50,180 --> 00:20:52,619 And a lot of people just don't understand how that works. 266 00:20:52,740 --> 00:20:58,940 But basically, it's let's imagine that all the websites are like individual properties. 267 00:20:59,180 --> 00:21:03,079 And on some of these properties, they have these big, giant billboards on them. 268 00:21:03,599 --> 00:21:08,440 And they hire another company to come and put things on that billboard. 269 00:21:08,680 --> 00:21:14,259 And so the property managers themselves don't necessarily have any control over the advertising that's happening there. 270 00:21:14,400 --> 00:21:16,460 They're just saying this space for rent. 271 00:21:16,559 --> 00:21:17,680 And you go ahead. 272 00:21:17,680 --> 00:21:18,240 You go ahead and manage that. 273 00:21:18,539 --> 00:21:22,500 So the ad brokers will go out and find advertisers. 274 00:21:22,940 --> 00:21:27,099 And sometimes those are those infectious people, the people that are causing infections. 275 00:21:27,200 --> 00:21:29,119 So they just buy legitimate advertising. 276 00:21:29,380 --> 00:21:35,099 There was an instance where they heavily invested in PBS and MSNBC. 277 00:21:35,720 --> 00:21:43,240 And basically, millions of people got infected from the PBS website because of an ad banner that was on the website. 278 00:21:43,460 --> 00:21:44,759 Now, it wasn't PBS's fault. 279 00:21:44,920 --> 00:21:46,559 They don't have any control over the advertising. 280 00:21:47,180 --> 00:21:53,609 But for a while there, PBS was a dangerous place to go until they figured out how to get rid of that ad banner. 281 00:21:54,650 --> 00:21:55,349 No bueno. 282 00:21:55,650 --> 00:21:58,309 Yeah, so it was bad news. 283 00:21:58,730 --> 00:22:04,289 They should have done a whole episode of Sesame Street about viruses and infections and stuff. 284 00:22:05,940 --> 00:22:07,500 That's how you know the times are changing, man. 285 00:22:07,700 --> 00:22:09,000 All right, let's go ahead and take a quick break. 286 00:22:09,180 --> 00:22:15,480 And when we come back, we're going to talk more about ways that you can make your computer go faster and keep yourself safe. 287 00:22:16,099 --> 00:22:18,259 Today in the Internet Age, this is Computer Guru Show. 288 00:22:18,339 --> 00:22:18,940 We'll be right back. 289 00:22:19,000 --> 00:22:35,900 Your computer guru, Mike Swanson, is here to help you tame that beast of a machine. 290 00:22:36,220 --> 00:22:39,779 Join the chat right now at gurushow.com or call in. 291 00:22:39,880 --> 00:22:43,319 This is the Computer Guru Show on KVOI, The Voice. 292 00:22:43,759 --> 00:22:49,400 Mike Swanson, your computer guru, is just a click away. 293 00:22:49,619 --> 00:22:51,720 Listen and watch at gurushow.com. 294 00:22:52,019 --> 00:22:55,740 This is the Computer Guru Show on KVOI, The Voice. 295 00:22:58,430 --> 00:23:00,069 Welcome back to the Computer Guru Show. 296 00:23:00,109 --> 00:23:00,569 My name is Mike. 297 00:23:00,569 --> 00:23:03,849 Here to deal with your technology needs and treat you like a person in the process. 298 00:23:05,440 --> 00:23:06,400 790-2040. 299 00:23:06,440 --> 00:23:06,920 That's 520. 300 00:23:07,240 --> 00:23:07,940 790-2040. 301 00:23:07,980 --> 00:23:10,180 If you'd like to be part of the show, let's talk to Fernando. 302 00:23:10,970 --> 00:23:11,910 Hey, Fernando, how are you doing? 303 00:23:12,670 --> 00:23:13,769 Hi, I'm doing pretty good. 304 00:23:13,829 --> 00:23:14,210 Thank you. 305 00:23:14,269 --> 00:23:15,710 A couple of things. 306 00:23:16,009 --> 00:23:20,720 I have a, we have wireless modem, you know, in our office. 307 00:23:22,319 --> 00:23:30,059 My computer seems the only one that sometimes will turn it on and no connection, internet connection. 308 00:23:30,319 --> 00:23:32,200 Everybody else is fine except me. 309 00:23:32,539 --> 00:23:40,960 And so what we have to do is we have to turn off the modem, let it sit for a while, and then turn it back on, and then I'm connected again. 310 00:23:41,660 --> 00:23:44,079 What can I do to kind of resolve that issue? 311 00:23:44,700 --> 00:23:54,539 And the other question that I had, I caught the end part of the viruses and how you guys can go ahead and guarantee that, I guess, 312 00:23:54,559 --> 00:24:00,930 that that would prevent viruses from getting into your computer. 313 00:24:01,609 --> 00:24:03,210 Yeah, and it's not actually an install. 314 00:24:03,490 --> 00:24:08,190 Well, I mean, it's sort of an install, but it's mostly a we prevent installation. 315 00:24:09,029 --> 00:24:09,509 Okay. 316 00:24:09,650 --> 00:24:15,450 So as far as the virus stuff is concerned, we put some settings on the computer that disallowed. 317 00:24:15,470 --> 00:24:21,089 It allows execution of any program outside of where we tell it it's okay. 318 00:24:21,910 --> 00:24:22,349 Okay. 319 00:24:22,990 --> 00:24:28,950 So there is some discomfort if you're one of those users that likes to install lots of software. 320 00:24:29,250 --> 00:24:36,369 However, if you're one of those users where you like the way your computer is right now and you're okay with it not changing, 321 00:24:37,289 --> 00:24:41,509 then that's an excellent way for you to make sure that you don't get any type of infection. 322 00:24:41,789 --> 00:24:43,230 Okay, and that's me right there. 323 00:24:44,750 --> 00:24:48,140 I don't install anything like that on my computer anyway. 324 00:24:48,819 --> 00:24:49,259 Good. 325 00:24:49,519 --> 00:24:52,259 You're exactly the person I need to talk to you for that then. 326 00:24:52,759 --> 00:24:55,220 Okay, and where are you guys located then? 327 00:24:55,480 --> 00:24:57,039 We're at 510 East Fort Lowell. 328 00:24:57,619 --> 00:24:58,599 Okay, 510 East Fort Lowell. 329 00:24:58,599 --> 00:24:59,480 That's first in Fort Lowell. 330 00:24:59,599 --> 00:25:03,559 So tell me more about your computer though as far as the Wi-Fi stuff is concerned. 331 00:25:03,759 --> 00:25:08,079 And it's happened with several of the computers that I've had, 332 00:25:08,180 --> 00:25:13,559 but what happens is that I turn it off every evening. 333 00:25:13,900 --> 00:25:15,279 I didn't used to do that. 334 00:25:15,319 --> 00:25:19,400 I would leave it on turning off the computer. 335 00:25:19,579 --> 00:25:20,539 And so sometimes... 336 00:25:20,539 --> 00:25:29,589 Sometimes when we turn it back on, what happens is that it'll say that it's not connected into the website. 337 00:25:29,650 --> 00:25:31,210 There's no internet connection. 338 00:25:31,349 --> 00:25:43,700 So you go over there and shut the modem off and turn everything off basically a couple of minutes and there it is. 339 00:25:43,880 --> 00:25:47,000 And you're saying that while yours is unable to connect, other computers are? 340 00:25:47,319 --> 00:25:48,180 Are, yes. 341 00:25:48,220 --> 00:25:51,480 Okay, and what kind of antivirus do you have on your computer right now? 342 00:25:52,740 --> 00:25:53,220 Norton. 343 00:25:53,619 --> 00:25:54,099 Yeah. 344 00:25:56,299 --> 00:25:57,099 Yeah, baby. 345 00:25:57,400 --> 00:25:58,779 That was happening before anyway. 346 00:25:59,490 --> 00:26:02,410 Yeah, well, still that's not helping your problem at all. 347 00:26:02,589 --> 00:26:02,930 Okay. 348 00:26:03,349 --> 00:26:09,329 So I would say first thing I would do is, especially if it's the Norton internet security, 349 00:26:10,250 --> 00:26:11,390 because that's got to go. 350 00:26:12,200 --> 00:26:12,960 Oh, okay. 351 00:26:13,119 --> 00:26:14,900 All right, we like antivirus, it's just antivirus. 352 00:26:15,019 --> 00:26:17,759 We don't like antivirus that does anything else as far as... 353 00:26:17,759 --> 00:26:25,440 We don't like it being a firewall, not a big fan of it basically trying to dominate your online presence. 354 00:26:25,660 --> 00:26:28,079 Just be antivirus and be good antivirus. 355 00:26:28,099 --> 00:26:29,480 That's really the criteria. 356 00:26:30,240 --> 00:26:30,720 Uh-huh. 357 00:26:31,680 --> 00:26:33,339 Is McAfee a good one? 358 00:26:33,440 --> 00:26:33,680 Nope. 359 00:26:33,819 --> 00:26:34,819 No, it's not. 360 00:26:35,059 --> 00:26:41,990 McAfee and Norton both are basically kill it with fire, right? 361 00:26:42,089 --> 00:26:42,369 Okay. 362 00:26:42,369 --> 00:26:45,589 We don't like either of those. 363 00:26:45,950 --> 00:26:46,509 Okay. 364 00:26:46,630 --> 00:26:50,430 McAfee's problem is that they have just miserable detection, right? 365 00:26:50,470 --> 00:26:50,829 Okay. 366 00:26:50,930 --> 00:26:59,190 They are a decent antivirus when they are being just antivirus, but they're slow as far as being able to... 367 00:26:59,190 --> 00:27:02,569 to catch infections while they're still relevant. 368 00:27:02,890 --> 00:27:03,210 Right. 369 00:27:03,740 --> 00:27:04,259 Now... 370 00:27:04,259 --> 00:27:08,980 Well, that's what I didn't understand, because if I had these, you know, why were they not working, you know? 371 00:27:09,000 --> 00:27:10,720 So, God, you answered my question there. 372 00:27:10,940 --> 00:27:16,589 Now, Norton is very good at basically first-line defense, right? 373 00:27:16,609 --> 00:27:18,849 They catch those infections quick. 374 00:27:19,369 --> 00:27:23,809 So, as soon as something's out in the wild within 48 to 72 hours, 375 00:27:23,869 --> 00:27:28,190 they generally have something out there for it that's been pushed out to all of their clients. 376 00:27:28,390 --> 00:27:29,069 Uh-huh. 377 00:27:29,210 --> 00:27:29,869 Uh-huh. 378 00:27:29,890 --> 00:27:34,029 However, the Norton products tend to be overly ambitious, 379 00:27:34,809 --> 00:27:38,690 and they like to basically just rule the computer. 380 00:27:39,180 --> 00:27:39,700 Okay. 381 00:27:39,700 --> 00:27:43,680 And a lot of times, they are tweaking with settings that Windows is trying to tweak back. 382 00:27:44,140 --> 00:27:49,579 So, you end up with a lot of conflict, and many times, you'll end up with no Internet access. 383 00:27:49,900 --> 00:27:54,960 And that's my big problem with Norton is that it makes your computer really slow. 384 00:27:55,299 --> 00:27:55,819 Okay. 385 00:27:55,819 --> 00:28:00,240 On top of which, a lot of times, you'll end up with just... 386 00:28:00,420 --> 00:28:02,880 No Internet access for no reason at all. 387 00:28:03,410 --> 00:28:03,849 Right. 388 00:28:04,109 --> 00:28:09,410 And then you have to unplug the wire or reset the cable modem or the router or something to get back online. 389 00:28:10,309 --> 00:28:16,910 So, I'm going to suggest that at least a contributing factor to what's going on with your not being able to connect 390 00:28:16,910 --> 00:28:20,150 is some sort of configuration problem with Norton. 391 00:28:20,490 --> 00:28:20,930 Okay. 392 00:28:21,329 --> 00:28:24,190 So, start with getting rid of that and putting something else on there. 393 00:28:24,289 --> 00:28:28,569 I would imagine that that goes... that you'll have that problem less frequently. 394 00:28:28,750 --> 00:28:29,750 Now, how old is this machine? 395 00:28:30,589 --> 00:28:31,029 Okay. 396 00:28:33,420 --> 00:28:35,460 So, it's a Windows 8 machine? 397 00:28:36,349 --> 00:28:37,029 Yes, it is. 398 00:28:37,210 --> 00:28:41,730 And I don't really particularly like it, probably because I don't really understand a lot of the stuff. 399 00:28:42,160 --> 00:28:42,420 All right. 400 00:28:42,460 --> 00:28:44,420 So, here's what I'm going to tell you to do. 401 00:28:44,799 --> 00:28:48,460 You either sign up for the lockdown service or the GPS, one of the two, 402 00:28:48,559 --> 00:28:52,309 or you are going to uninstall Norton utterly. 403 00:28:52,769 --> 00:28:56,769 You will, I would say, download something called the Norton Removal Tool. 404 00:28:57,240 --> 00:28:57,859 Uh-huh. 405 00:28:57,859 --> 00:29:01,240 So, after you've uninstalled Norton using the regular uninstall, 406 00:29:01,700 --> 00:29:03,380 you run this Norton Removal Tool. 407 00:29:03,400 --> 00:29:07,599 And it eradicates Norton products from your computer. 408 00:29:08,029 --> 00:29:08,509 Okay. 409 00:29:08,630 --> 00:29:09,630 And all of the settings. 410 00:29:09,809 --> 00:29:11,410 So, put your computer back to default. 411 00:29:11,569 --> 00:29:14,470 Then you are going to get the paid version of Malwarebytes. 412 00:29:14,690 --> 00:29:17,180 You can start off with a free trial if you want. 413 00:29:17,319 --> 00:29:19,819 But the paid version is what is required. 414 00:29:20,859 --> 00:29:24,240 Everybody listening to the show should have the paid version of Malwarebytes on their computer, 415 00:29:24,400 --> 00:29:25,500 unless they're Macs. 416 00:29:25,500 --> 00:29:26,509 Uh-huh. 417 00:29:27,000 --> 00:29:31,279 And that way, you are much more likely to keep yourself out of trouble. 418 00:29:32,190 --> 00:29:32,670 Okay. 419 00:29:32,910 --> 00:29:33,950 So, I would suggest... 420 00:29:33,950 --> 00:29:34,529 And what's it called again? 421 00:29:34,609 --> 00:29:35,450 The Norton Removal Tool? 422 00:29:35,450 --> 00:29:35,490 The Norton Removal Tool. 423 00:29:36,349 --> 00:29:36,789 Malwarebytes. 424 00:29:36,890 --> 00:29:37,950 B-Y-T-E-S. 425 00:29:38,230 --> 00:29:38,450 Okay. 426 00:29:38,549 --> 00:29:39,109 All right. 427 00:29:39,390 --> 00:29:43,069 So, you can go to Malwarebytes.org and you can get a copy there. 428 00:29:43,700 --> 00:29:44,140 Okay. 429 00:29:44,299 --> 00:29:47,779 Please do not Google search for Malwarebytes and then download the first thing you find. 430 00:29:48,519 --> 00:29:51,420 You can also go to my website. 431 00:29:51,519 --> 00:29:52,720 Go to gurushow.com. 432 00:29:52,720 --> 00:29:56,079 And there's a useful links section with links to the Malwarebytes website. 433 00:29:56,819 --> 00:29:57,359 Oh, okay. 434 00:29:57,440 --> 00:29:57,700 Cool. 435 00:29:58,140 --> 00:30:00,480 So, that will probably help quite a bit. 436 00:30:00,539 --> 00:30:03,619 Now, the only other thing that I have to ask is how old is this router? 437 00:30:06,329 --> 00:30:07,210 It's probably... 438 00:30:07,490 --> 00:30:08,410 A couple of years old. 439 00:30:08,630 --> 00:30:08,990 All right. 440 00:30:09,029 --> 00:30:14,829 If it's more than four or five years old, then one of the reasons that your other people 441 00:30:14,829 --> 00:30:19,769 may be able to connect and you can't is that they might have older machines and it's operating 442 00:30:19,769 --> 00:30:20,630 on an older standard. 443 00:30:21,460 --> 00:30:21,900 Okay. 444 00:30:22,240 --> 00:30:26,059 So, the only other thing to look at there is you might need a newer router. 445 00:30:26,279 --> 00:30:32,339 Now, the flip side to that is if you get one of the fancy, brand new, stupid, expensive 446 00:30:32,339 --> 00:30:37,220 ones, your older machines might not be able to connect all that well. 447 00:30:37,220 --> 00:30:40,200 So, you want to find something that's sort of in the middle. 448 00:30:40,519 --> 00:30:48,819 The ones that we like, if you're looking locally, is there's these white Asus, the RT-16s. 449 00:30:49,819 --> 00:30:54,660 They tend to be very nice routers that work with just about every computer that we've 450 00:30:54,660 --> 00:30:58,119 put them in front of, and they have very nice reliability. 451 00:30:59,420 --> 00:30:59,900 Okay. 452 00:30:59,940 --> 00:31:01,769 Well, thank you very much. 453 00:31:01,789 --> 00:31:02,869 I appreciate that. 454 00:31:03,269 --> 00:31:08,190 I'm probably going to be swinging by your place anyway, but yeah, thank you so much 455 00:31:08,190 --> 00:31:08,349 for having me. 456 00:31:08,369 --> 00:31:08,809 Thanks for the help. 457 00:31:08,970 --> 00:31:10,029 I appreciate that. 458 00:31:10,069 --> 00:31:10,829 It's what I do, man. 459 00:31:10,950 --> 00:31:11,609 Thank you for the call. 460 00:31:11,670 --> 00:31:12,349 I appreciate it. 461 00:31:12,369 --> 00:31:12,450 All right. 462 00:31:12,450 --> 00:31:12,710 Thank you. 463 00:31:12,849 --> 00:31:13,250 Bye. 464 00:31:13,430 --> 00:31:13,990 Thank you. 465 00:31:14,450 --> 00:31:22,500 So, yeah, if you have infections, and most everybody does, I mean, that's one of the 466 00:31:22,500 --> 00:31:29,230 reasons that you'll notice that we occasionally will say, hey, guess what, we're doing basically 467 00:31:29,230 --> 00:31:37,349 free tune-ups on machines is because every machine that comes in, nearly all of them, 468 00:31:37,410 --> 00:31:39,509 I would say greater than 80%. 469 00:31:39,509 --> 00:31:39,789 Yeah. 470 00:31:39,809 --> 00:31:39,910 Really? 471 00:31:39,970 --> 00:31:40,009 Yeah. 472 00:31:40,009 --> 00:31:43,829 Because most of them don't have infections on them, and a lot of them are sort of innocuous. 473 00:31:43,829 --> 00:31:48,230 They're the ones that are just like advertising infections or things that aren't terrible. 474 00:31:48,509 --> 00:31:48,910 All right. 475 00:31:49,009 --> 00:31:52,710 They're not necessarily stealing your data or encrypting your stuff. 476 00:31:54,019 --> 00:31:57,180 But it's just so prevalent, and people just get used to it. 477 00:31:57,220 --> 00:32:02,920 They're like, yeah, all that advertising, all the extra spam or the email worm that 478 00:32:02,920 --> 00:32:06,880 I have on my computer, I just got used to it, so no need to fix it. 479 00:32:06,980 --> 00:32:08,039 Come on now. 480 00:32:08,339 --> 00:32:09,539 Drives me crazy. 481 00:32:09,740 --> 00:32:10,700 Just fix it. 482 00:32:10,700 --> 00:32:16,740 it right and and then listen because anytime that you bring your computer into computer guru if you 483 00:32:16,740 --> 00:32:21,700 bring your computer in when you pick it up we're going to be like okay this is what you need to do 484 00:32:21,700 --> 00:32:28,160 to not have this happen again and a lot of times this is free advice right it's like you should 485 00:32:28,160 --> 00:32:35,289 install this piece of software you should take these cautionary steps you know to to make sure 486 00:32:35,289 --> 00:32:39,190 that you don't get this infection again you should have a backup you should have all of these 487 00:32:39,190 --> 00:32:44,799 different things and we're going to tell you this is what you need to do but if you don't listen 488 00:32:44,799 --> 00:32:48,960 you're going to get an infection again right and you just you don't have to it doesn't have to be 489 00:32:48,960 --> 00:32:53,000 that way your computer doesn't have to be slow you don't have to be afraid of using your computer 490 00:32:53,000 --> 00:33:00,500 online you don't have to worry about your data getting stolen or your your your passwords being 491 00:33:00,500 --> 00:33:07,789 stolen you don't have to worry about any of that stuff it just takes a bit of planning right and 492 00:33:07,789 --> 00:33:12,869 and a little bit of advice all right let's go and talk to charles 493 00:33:12,869 --> 00:33:13,230 you 494 00:33:13,250 --> 00:33:22,190 hey charles how are you today i'm doing well thank you thank you well my problem's kind of 495 00:33:22,190 --> 00:33:29,750 weird i've got a new windows 8 one machine here in asus my wife likes to use thunderbird as her 496 00:33:29,750 --> 00:33:37,289 mail client okay since we installed it on this machine it just doesn't play it continually goes 497 00:33:37,289 --> 00:33:43,740 into not responding mode and we have to shut it down and can't delete stuff in the in the from 498 00:33:44,240 --> 00:33:50,549 the inbox as easily and i'm just wondering is is that something you've heard that's out there 499 00:33:50,549 --> 00:33:53,849 that'll work anytime you use any of the mozilla products i've 500 00:33:53,849 --> 00:34:06,319 i die a little bit inside so um who's your mail provider well we have three mail a yahoo and 501 00:34:06,319 --> 00:34:11,159 another one does it tend to happen where she's able to delete from one of the accounts but not 502 00:34:11,159 --> 00:34:23,329 the other no it's so it's all of them yeah it's the program it's and i don't know how all right 503 00:34:23,329 --> 00:34:29,469 tell me a little bit more about the computer uh so typical questions how old is it about two months 504 00:34:29,469 --> 00:34:35,150 oh it's a brand new one okay and uh antivirus that's installed i took 505 00:34:35,150 --> 00:34:41,679 to spend uh took off panda the other day where someone said that could be a an issue for it so i 506 00:34:41,679 --> 00:34:47,679 took it off the song would go away it did not did not write anything else on their now the free 507 00:34:47,679 --> 00:34:54,800 version malwarebytes okay is it in trial mode or no i yeah but for the first month it's going to 508 00:34:54,800 --> 00:35:04,519 run in trial mode oh so i'm curious is it still in trial mode and sometimes so i i can probably not 509 00:35:04,519 --> 00:35:09,840 okay probably not all right and so since day one when you put that on there it's been that way 510 00:35:09,840 --> 00:35:14,559 pretty much yes okay uh the mail 511 00:35:14,739 --> 00:35:16,199 I can't see if you have the Yahoo and Gmail ones. 512 00:35:16,340 --> 00:35:18,019 Are they POP or IMAP? 513 00:35:23,170 --> 00:35:23,809 Okay, good. 514 00:35:23,809 --> 00:35:24,929 POP should be the faster one. 515 00:35:25,260 --> 00:35:28,119 All right, so IMAP is nicer. 516 00:35:28,219 --> 00:35:31,659 We generally tell people to set your accounts up as IMAP 517 00:35:31,659 --> 00:35:33,980 so that there's some type of server-side synchronization. 518 00:35:34,780 --> 00:35:35,219 Okay. 519 00:35:35,940 --> 00:35:38,760 But, okay, good. 520 00:35:40,659 --> 00:35:42,739 But the Yahoo's a POP. 521 00:35:42,969 --> 00:35:43,630 Yahoo's a POP. 522 00:35:43,650 --> 00:35:44,010 All right. 523 00:35:45,429 --> 00:35:48,570 Basically, just, you know, without knowing anything more about the machine 524 00:35:48,570 --> 00:35:52,710 or its configuration, and you're saying that it's been that way since day one, 525 00:35:53,429 --> 00:35:56,329 I would suggest that it's probably going to be a Thunderbird problem 526 00:35:56,329 --> 00:35:58,030 rather than, like, a communication issue 527 00:35:58,030 --> 00:36:00,750 or some other type of infection that's going on. 528 00:36:02,269 --> 00:36:03,670 Because we have to look at those things first. 529 00:36:03,710 --> 00:36:06,409 Whenever we hear, well, my mail client locks up all the time, 530 00:36:06,570 --> 00:36:10,320 the first thing that jumps to mind to me is there might be an email worm, right, 531 00:36:10,400 --> 00:36:12,599 where it's hijacking the mail program in the background 532 00:36:12,599 --> 00:36:14,780 and saying, hey, send out 10,000 emails. 533 00:36:16,949 --> 00:36:19,329 However, you know, if you have Malwarebytes on there 534 00:36:19,329 --> 00:36:21,570 and you had Panda on there, that's pretty unlikely, 535 00:36:22,309 --> 00:36:23,489 especially on a Windows 8 machine. 536 00:36:24,110 --> 00:36:29,449 Can you recommend some kind? 537 00:36:29,710 --> 00:36:31,269 Well, I'm a big fan of Outlook myself. 538 00:36:33,210 --> 00:36:36,030 But the built-in mail client for 8, 539 00:36:36,210 --> 00:36:37,769 even though it's got kind of a weird interface, 540 00:36:37,949 --> 00:36:39,449 is also an aggregating mail client. 541 00:36:39,530 --> 00:36:41,269 So you can have multiple accounts in there. 542 00:36:43,179 --> 00:36:47,559 Really, if you're looking for a decent email client, 543 00:36:47,900 --> 00:36:50,000 all the free ones are kind of terrible. 544 00:36:50,650 --> 00:36:54,929 So there's something called EM client, 545 00:36:55,230 --> 00:36:58,130 which is if you're anti-Microsoft, is okay. 546 00:36:58,289 --> 00:36:59,429 It's kind of an Outlook clone. 547 00:37:01,110 --> 00:37:03,110 But really, I like Outlook. 548 00:37:03,309 --> 00:37:06,630 It's just, if you have Office, then, you know, 549 00:37:06,650 --> 00:37:10,150 chances are you've got like a 365 subscription and you have Outlook. 550 00:37:10,230 --> 00:37:11,010 Just use it. 551 00:37:11,070 --> 00:37:12,510 It's a decent mail program. 552 00:37:16,670 --> 00:37:17,150 Information. 553 00:37:17,329 --> 00:37:21,239 I'll check into that EM one there and maybe even try the built-in one. 554 00:37:21,420 --> 00:37:23,059 You know, I'm going to suggest one other thing. 555 00:37:23,179 --> 00:37:24,340 You have Thunderbird installed, 556 00:37:24,500 --> 00:37:26,300 which means that you probably have Firefox installed. 557 00:37:27,030 --> 00:37:31,099 I would say uninstall Firefox and see if it gets better. 558 00:37:31,900 --> 00:37:33,199 Firefox has this weird... 559 00:37:33,219 --> 00:37:35,800 And this is the reason I hate Firefox, 560 00:37:36,039 --> 00:37:40,300 is that on some machines, for no apparent reason whatsoever, 561 00:37:41,039 --> 00:37:44,539 it just makes the machine slow for certain functions, right? 562 00:37:44,599 --> 00:37:45,900 A lot of times, it's when you're typing. 563 00:37:46,079 --> 00:37:48,920 And I have no idea why it would be that way. 564 00:37:49,260 --> 00:37:52,539 But we find all the time that people have Thunderbird installed 565 00:37:52,539 --> 00:37:54,099 and they're like, my computer's so slow, 566 00:37:54,179 --> 00:37:56,039 it can't even keep up with me typing. 567 00:37:57,070 --> 00:37:59,650 And not even in Firefox, right? 568 00:37:59,670 --> 00:38:00,550 Firefox isn't even running. 569 00:38:00,610 --> 00:38:02,510 It's just installed on the computer, right? 570 00:38:02,590 --> 00:38:03,969 And they're typing in Word, 571 00:38:03,969 --> 00:38:05,730 or in their email program, 572 00:38:05,929 --> 00:38:07,010 and it's just dragging along. 573 00:38:07,130 --> 00:38:08,150 It's like not responding. 574 00:38:08,289 --> 00:38:11,150 Or they'll type, and then the words will catch up to them. 575 00:38:11,710 --> 00:38:12,590 It's Firefox. 576 00:38:12,969 --> 00:38:14,130 And all you do is uninstall Firefox, 577 00:38:14,349 --> 00:38:16,750 and the machine goes back to normal, right? 578 00:38:16,809 --> 00:38:18,110 Instant typing again. 579 00:38:18,570 --> 00:38:20,690 So we don't know why it does that with Firefox. 580 00:38:22,070 --> 00:38:24,809 I honestly have not been invested enough to care. 581 00:38:25,130 --> 00:38:29,710 So it's just been like uninstall Firefox and problem solved. 582 00:38:30,170 --> 00:38:31,429 So I would say... 583 00:38:31,429 --> 00:38:31,550 Go with Chrome. 584 00:38:32,139 --> 00:38:32,579 What's that? 585 00:38:33,179 --> 00:38:34,079 Go with Chrome. 586 00:38:34,340 --> 00:38:34,599 Yeah. 587 00:38:34,900 --> 00:38:35,340 I like Chrome. 588 00:38:35,840 --> 00:38:36,820 Chrome's a good browser. 589 00:38:36,940 --> 00:38:37,659 I can dig it. 590 00:38:37,900 --> 00:38:40,820 So I would say go with that and see what happens. 591 00:38:42,489 --> 00:38:42,909 All right. 592 00:38:42,949 --> 00:38:43,780 Thank you. 593 00:38:43,860 --> 00:38:44,300 No problem. 594 00:38:44,400 --> 00:38:46,460 Have yourself a lovely, lovely day. 595 00:38:46,860 --> 00:38:47,420 You too. 596 00:38:47,659 --> 00:38:48,000 All right. 597 00:38:48,039 --> 00:38:49,340 So we're going to take a quick break, 598 00:38:49,420 --> 00:38:52,019 and then we are going to come back to more phone calls 599 00:38:52,019 --> 00:38:54,519 and more helping you with free tech support 600 00:38:54,519 --> 00:38:57,019 right here on the Computer Guru Show, 790-2040. 601 00:38:57,139 --> 00:38:57,760 We'll be right back. 602 00:39:06,559 --> 00:39:08,199 Whether you're dealing with hardware installation 603 00:39:08,199 --> 00:39:10,300 or, heaven forbid, a virus... 604 00:39:10,300 --> 00:39:10,400 No! 605 00:39:10,760 --> 00:39:11,199 No! 606 00:39:11,260 --> 00:39:11,539 No! 607 00:39:12,159 --> 00:39:15,300 Mike Swanson is answering all your questions one by one. 608 00:39:15,300 --> 00:39:17,400 So call in or chat in with yours. 609 00:39:17,699 --> 00:39:19,920 The website, gurushow.com. 610 00:39:20,280 --> 00:39:22,519 Tune in, click in, and kick back. 611 00:39:22,780 --> 00:39:27,539 This is the Computer Guru Show on AM1030, KVOY, The Voice. 612 00:39:28,019 --> 00:39:42,400 Mike Swanson, your computer guru, is just a click away. 613 00:39:42,659 --> 00:39:44,920 Listen and watch at gurushow.com. 614 00:39:45,300 --> 00:39:47,239 This is the Computer Guru Show. 615 00:39:49,340 --> 00:39:50,880 Welcome back to the Computer Guru Show. 616 00:39:50,920 --> 00:39:52,519 My name is Mike, here to deal with your technology problems 617 00:39:52,519 --> 00:39:54,519 and treat you like a person in the process. 618 00:39:55,559 --> 00:39:58,420 I guess a lot of people don't realize that 619 00:39:58,420 --> 00:39:59,760 I started computer gurus. 620 00:39:59,780 --> 00:40:02,360 I started computer guru almost 17 years ago 621 00:40:02,360 --> 00:40:09,519 because I heard of people getting just remarkably ripped off 622 00:40:09,519 --> 00:40:12,460 by computer companies, by the local guys, 623 00:40:12,559 --> 00:40:13,780 because they're like car mechanics, right? 624 00:40:13,820 --> 00:40:14,460 You don't know what they're doing. 625 00:40:15,980 --> 00:40:18,239 It's some voodoo that happens, 626 00:40:18,500 --> 00:40:21,079 and you have to take their word for it. 627 00:40:21,440 --> 00:40:24,280 And so the company has been built, 628 00:40:24,400 --> 00:40:25,440 Computer Guru has been built, 629 00:40:25,460 --> 00:40:29,280 on this idea that you are going to get treated fairly 630 00:40:29,280 --> 00:40:30,000 no matter what. 631 00:40:30,059 --> 00:40:30,519 Right? 632 00:40:30,519 --> 00:40:33,340 We are not here to rip you off. 633 00:40:33,420 --> 00:40:35,139 Of course, we want to make money and stay in business, 634 00:40:35,800 --> 00:40:38,659 but we do so at mostly a minimum. 635 00:40:38,840 --> 00:40:41,000 Just see my stress on payroll day, 636 00:40:41,099 --> 00:40:43,340 and you will know exactly what's going on there. 637 00:40:44,780 --> 00:40:48,250 But it's like, you know, we want to have good techs 638 00:40:48,250 --> 00:40:49,610 that have good people skills 639 00:40:49,610 --> 00:40:52,090 that are able to solve your problems 640 00:40:52,090 --> 00:40:54,989 and explain to you in a way that you understand 641 00:40:55,630 --> 00:40:59,050 that things are fixed, right? 642 00:40:59,150 --> 00:41:01,030 And that it's not extraneous. 643 00:41:01,050 --> 00:41:04,250 We're not going to do anything that is wasteful. 644 00:41:04,989 --> 00:41:07,670 Basically, we want our customers 645 00:41:07,670 --> 00:41:11,130 to give us a little bit of money forever, right? 646 00:41:11,360 --> 00:41:13,139 As far as I want you to trust me enough 647 00:41:13,139 --> 00:41:14,460 that you are a lifer customer, 648 00:41:14,960 --> 00:41:17,119 that you don't have to shop around, 649 00:41:17,320 --> 00:41:18,820 that you'll always come back to me 650 00:41:18,820 --> 00:41:21,940 because I treated you well every time that you were in there. 651 00:41:22,099 --> 00:41:22,679 The golden rule. 652 00:41:22,940 --> 00:41:23,380 Right. 653 00:41:23,559 --> 00:41:28,079 And the show itself, right, this radio show, 654 00:41:29,139 --> 00:41:31,119 you would be surprised how many people 655 00:41:31,119 --> 00:41:32,260 think I make money off of this. 656 00:41:32,340 --> 00:41:35,360 And it is way, way the opposite, right? 657 00:41:35,420 --> 00:41:39,880 As far as, for me, there's no money in this, right? 658 00:41:39,940 --> 00:41:42,320 Even with the sponsors I have right now, 659 00:41:42,480 --> 00:41:43,980 I lose money every week on this. 660 00:41:44,079 --> 00:41:46,920 But I do it because one day I was driving around town 661 00:41:46,920 --> 00:41:50,880 and I was listening to another radio show about computers, 662 00:41:51,000 --> 00:41:52,059 which isn't even on the air anymore. 663 00:41:52,590 --> 00:41:57,610 And they were giving out just these lazy, terrible answers. 664 00:41:57,949 --> 00:42:00,449 And quite frankly, the wrong answers. 665 00:42:00,670 --> 00:42:01,309 Every time. 666 00:42:01,309 --> 00:42:04,449 And I just, I lost my mind. 667 00:42:04,590 --> 00:42:06,630 I just drove across town, 668 00:42:06,769 --> 00:42:08,230 found the nearest radio station 669 00:42:08,230 --> 00:42:11,849 that didn't have a computer show on it, 670 00:42:11,909 --> 00:42:13,530 and I said, I have to compete with this. 671 00:42:13,889 --> 00:42:18,030 And so it's my civic obligation 672 00:42:18,030 --> 00:42:20,110 to make sure that I am helping people, 673 00:42:20,250 --> 00:42:23,170 to make sure that I am helping in some way 674 00:42:23,170 --> 00:42:25,889 to make the world of computers a little bit better 675 00:42:25,889 --> 00:42:26,829 when it comes to users. 676 00:42:27,969 --> 00:42:30,309 Because we want to treat you well. 677 00:42:30,449 --> 00:42:31,269 We want to make sure 678 00:42:31,269 --> 00:42:33,170 that you're treated fairly 679 00:42:33,170 --> 00:42:35,389 and that you are well-informed 680 00:42:35,389 --> 00:42:37,510 as to what is actually happening. 681 00:42:38,070 --> 00:42:42,210 So that's what the two components of my life are all about, right? 682 00:42:42,269 --> 00:42:43,570 Either the shop during the week 683 00:42:43,570 --> 00:42:46,230 where we fix your computers and we do it right, 684 00:42:47,449 --> 00:42:48,829 or this radio show 685 00:42:48,829 --> 00:42:50,210 where you get an opportunity to fix it yourself 686 00:42:50,210 --> 00:42:51,429 with a little bit of guidance. 687 00:42:52,320 --> 00:42:54,039 So you have an opportunity here. 688 00:42:54,440 --> 00:42:57,719 If you want the help, you give us a call, all right? 689 00:42:57,760 --> 00:42:59,940 If you want us to do it for you, 690 00:43:00,019 --> 00:43:01,840 then you give us a call. 691 00:43:01,840 --> 00:43:03,960 So you can either show up now at the shop 692 00:43:03,960 --> 00:43:06,559 or you can give us a call here on the weekends. 693 00:43:07,119 --> 00:43:10,449 I highly suggest that if you are a user 694 00:43:10,449 --> 00:43:14,130 that has some paranoia about viruses 695 00:43:14,130 --> 00:43:17,809 or you want to make sure that you're protected and safe 696 00:43:17,809 --> 00:43:20,860 and you just want to make sure that you're doing well, 697 00:43:21,000 --> 00:43:22,780 then you sign up for the group protection services 698 00:43:22,780 --> 00:43:24,119 or the lockdown service 699 00:43:24,119 --> 00:43:26,820 and we make sure that you don't have those problems 700 00:43:26,820 --> 00:43:28,039 in the future. 701 00:43:28,460 --> 00:43:32,619 And you know that you have some place that you can call, right? 702 00:43:32,679 --> 00:43:32,880 Right. 703 00:43:32,900 --> 00:43:35,760 We'll answer questions generally for free, right? 704 00:43:35,840 --> 00:43:38,300 As long as you don't try to monopolize all of my time. 705 00:43:38,579 --> 00:43:40,159 But if you call the shop and say, 706 00:43:40,219 --> 00:43:40,940 hey, I just have a question. 707 00:43:41,059 --> 00:43:43,579 I just want to know how this works 708 00:43:43,579 --> 00:43:45,179 or if I can do this 709 00:43:45,179 --> 00:43:47,840 or what our advice is for whatever, 710 00:43:48,380 --> 00:43:50,280 you call us, we'll pick up the phone, 711 00:43:50,360 --> 00:43:54,219 we will talk to you kindly for free. 712 00:43:54,500 --> 00:43:56,460 Not too many businesses like that anymore. 713 00:43:56,820 --> 00:43:58,260 Not in the computer world anyway. 714 00:43:59,079 --> 00:44:03,920 So, I mean, that's my commitment to you, the user. 715 00:44:04,380 --> 00:44:05,599 To you, my customers. 716 00:44:05,860 --> 00:44:07,119 To you, my listeners. 717 00:44:07,400 --> 00:44:11,380 I want to make sure that you are treated fairly all the time. 718 00:44:11,920 --> 00:44:14,199 So give us a call down at the shop, 304-8300 719 00:44:14,199 --> 00:44:15,199 if you have any questions 720 00:44:15,199 --> 00:44:18,559 or if you're interested in signing up 721 00:44:18,559 --> 00:44:19,800 for any of the services that we have. 722 00:44:21,079 --> 00:44:22,579 That's what we're here for. 723 00:44:23,079 --> 00:44:25,880 And we want to keep it fun, right? 724 00:44:25,960 --> 00:44:31,110 To me, it's important that every day is a learning experience 725 00:44:31,110 --> 00:44:32,269 and that it's fun 726 00:44:32,269 --> 00:44:34,590 and that, you know, 727 00:44:34,590 --> 00:44:36,969 we shouldn't be afraid of our technology. 728 00:44:37,210 --> 00:44:39,449 We shouldn't hate our technology. 729 00:44:40,150 --> 00:44:42,170 And so if you've got a business 730 00:44:42,170 --> 00:44:44,809 where you're just hating on your computers every day, right? 731 00:44:44,849 --> 00:44:47,829 Or you've got computers at home, right? 732 00:44:47,909 --> 00:44:48,949 And you're afraid of them 733 00:44:48,949 --> 00:44:52,010 or you just don't like it 734 00:44:52,010 --> 00:44:54,489 or if it came installed with Vista or XP on it, 735 00:44:54,590 --> 00:44:55,809 you should really, 736 00:44:55,909 --> 00:44:58,510 you should just take that thing out back and office space it. 737 00:44:58,869 --> 00:45:00,070 It's just, it's no good. 738 00:45:00,250 --> 00:45:01,429 But give us a call. 739 00:45:01,550 --> 00:45:02,710 We're happy to help you out. 740 00:45:03,510 --> 00:45:05,050 Also, you should visit our website, 741 00:45:05,050 --> 00:45:05,750 our Patreon page. 742 00:45:05,989 --> 00:45:08,420 It's patreon.com slash gurushow 743 00:45:08,420 --> 00:45:10,559 and help us support the show. 744 00:45:10,739 --> 00:45:12,539 Thank you very much for listening once again 745 00:45:12,539 --> 00:45:13,219 to the Computer Guru Show. 746 00:45:13,320 --> 00:45:14,539 We'll be back next week.