1 00:00:01,600 --> 00:00:03,000 Computer running slow? 2 00:00:03,260 --> 00:00:06,460 Has your machine somehow acquired a life of its own? 3 00:00:06,480 --> 00:00:06,940 It's alive! 4 00:00:07,580 --> 00:00:11,140 Or do you simply desire a deeper and more meaningful connection? 5 00:00:11,680 --> 00:00:13,700 Be one with your operating system. 6 00:00:14,560 --> 00:00:19,460 It's Arizona's computer guru, Mike Swanson, and his show starts now. 7 00:00:19,780 --> 00:00:24,380 Listen in, chat in, and watch live streaming at gurushow.com. 8 00:00:24,620 --> 00:00:26,040 Want your voice to be heard? 9 00:00:26,200 --> 00:00:28,000 Call in with your questions and riddles. 10 00:00:28,000 --> 00:00:31,500 The number is 520-790-2040. 11 00:00:31,740 --> 00:00:35,080 This is the Computer Guru Show on AM1030. 12 00:00:35,880 --> 00:00:37,020 KBOI, The Voice. 13 00:00:42,500 --> 00:00:49,280 I got microphone problems going on over here. 14 00:00:49,380 --> 00:00:50,420 What's going on with that? 15 00:00:51,700 --> 00:00:52,180 Alright. 16 00:00:52,480 --> 00:00:53,420 Want to try this one? 17 00:00:53,580 --> 00:00:54,740 Ah, okay, there we go. 18 00:00:55,340 --> 00:00:55,820 Alright! 19 00:00:55,960 --> 00:00:56,240 Alright! 20 00:00:56,260 --> 00:00:57,700 Now we know which microphone to use. 21 00:00:59,000 --> 00:00:59,880 Ken's going to apologize. 22 00:01:00,760 --> 00:01:01,820 I'm sorry, Mr. Guru. 23 00:01:03,240 --> 00:01:05,060 Alright, this is the Computer Guru Show. 24 00:01:05,120 --> 00:01:05,540 My name is Mike. 25 00:01:05,540 --> 00:01:09,800 Here to deal with your technology problems and treat you like a person in the process. 26 00:01:09,880 --> 00:01:10,880 That's what I do. 27 00:01:11,180 --> 00:01:12,200 790-2040. 28 00:01:12,300 --> 00:01:15,680 If you want to be a part of the show, that's 520-790-2040. 29 00:01:16,200 --> 00:01:19,620 And we'll see what we can do to make all of your technology woes go away. 30 00:01:19,780 --> 00:01:23,340 This is your one hour of free tech support that is for the masses. 31 00:01:23,720 --> 00:01:27,180 So if you are looking for answers to questions, 32 00:01:28,000 --> 00:01:28,780 that's what I'm here for. 33 00:01:29,660 --> 00:01:32,960 So I heard at the office, 34 00:01:33,140 --> 00:01:34,920 I stopped by the office on the way over here, 35 00:01:35,080 --> 00:01:39,320 and I was told that apparently I've been talking about phones too much. 36 00:01:41,320 --> 00:01:45,220 So somebody called in and said that I should stop talking about phones. 37 00:01:45,820 --> 00:01:47,680 But it's your show. 38 00:01:48,220 --> 00:01:50,040 Well, I know, but it is my show. 39 00:01:50,160 --> 00:01:51,180 But at the same time, you know, 40 00:01:51,280 --> 00:01:54,980 I want to make sure that the listeners know that I am listening. 41 00:01:55,520 --> 00:01:55,920 Right? 42 00:01:57,000 --> 00:01:57,980 So we're not going to talk about it. 43 00:01:58,000 --> 00:01:58,440 We're going to talk about phones today. 44 00:01:58,640 --> 00:01:59,040 Okay. 45 00:01:59,160 --> 00:02:00,860 Even though I still have Verizon issues. 46 00:02:03,540 --> 00:02:04,600 That'll be next week then. 47 00:02:05,040 --> 00:02:09,080 I did have Verizon issues, but I switched. 48 00:02:09,300 --> 00:02:09,840 You switched? 49 00:02:10,040 --> 00:02:10,680 What did you switch to? 50 00:02:10,820 --> 00:02:11,220 T-Mobile. 51 00:02:11,380 --> 00:02:11,780 T-Mobile? 52 00:02:11,860 --> 00:02:12,020 Okay. 53 00:02:12,100 --> 00:02:12,380 All right. 54 00:02:12,400 --> 00:02:12,740 That's it. 55 00:02:12,800 --> 00:02:13,700 That's all we're talking about phones. 56 00:02:14,400 --> 00:02:14,940 All right. 57 00:02:14,960 --> 00:02:17,420 So now we're going to talk about viruses. 58 00:02:18,780 --> 00:02:26,420 And we do one of these shows about once a year or so where it's time to explain how the viruses work. 59 00:02:26,500 --> 00:02:26,620 Okay. 60 00:02:26,900 --> 00:02:27,300 Okay. 61 00:02:27,580 --> 00:02:27,980 Okay. 62 00:02:27,980 --> 00:02:27,980 63 00:02:27,980 --> 00:02:27,980 64 00:02:27,980 --> 00:02:27,980 65 00:02:27,980 --> 00:02:27,980 66 00:02:27,980 --> 00:02:27,980 67 00:02:27,980 --> 00:02:27,980 68 00:02:27,980 --> 00:02:27,980 69 00:02:27,980 --> 00:02:27,980 70 00:02:27,980 --> 00:02:27,980 71 00:02:27,980 --> 00:02:27,980 72 00:02:27,980 --> 00:02:27,980 73 00:02:27,980 --> 00:02:27,980 74 00:02:27,980 --> 00:02:27,980 75 00:02:27,980 --> 00:02:27,980 76 00:02:27,980 --> 00:02:27,980 77 00:02:27,980 --> 00:02:27,980 78 00:02:27,980 --> 00:02:27,980 79 00:02:28,000 --> 00:02:33,600 Specifically what the motivation is because every so often I hear, and this is sort of a quote, 80 00:02:36,300 --> 00:02:38,020 really, why do these people do this? 81 00:02:38,100 --> 00:02:44,860 Are they just getting their jollies off is what I heard yesterday by writing these viruses. 82 00:02:45,640 --> 00:02:51,940 And I will tell you right now that there may be some jolly involved, but not much at all. 83 00:02:52,240 --> 00:02:53,300 Most of it's money. 84 00:02:54,160 --> 00:02:55,820 Lots and lots of money. 85 00:02:56,760 --> 00:02:59,080 Ridiculous amounts of money is really what it comes down to. 86 00:03:01,260 --> 00:03:05,460 It's really, yeah, there's a lot of dollar signs. 87 00:03:06,320 --> 00:03:07,160 How does that work? 88 00:03:07,320 --> 00:03:07,460 All right. 89 00:03:07,500 --> 00:03:13,340 So if you, most of the viruses these days tend to be the crypto locker infections. 90 00:03:14,480 --> 00:03:24,820 They're the ones that are, you know, they take your stuff, they take your information and encrypt it while you're not looking. 91 00:03:25,160 --> 00:03:25,600 Right. 92 00:03:25,600 --> 00:03:25,800 Right. 93 00:03:25,800 --> 00:03:25,800 94 00:03:25,800 --> 00:03:25,800 95 00:03:25,800 --> 00:03:25,800 96 00:03:25,800 --> 00:03:25,800 97 00:03:25,800 --> 00:03:25,800 98 00:03:25,800 --> 00:03:25,800 99 00:03:25,800 --> 00:03:25,800 100 00:03:25,800 --> 00:03:25,800 101 00:03:25,800 --> 00:03:25,800 102 00:03:25,820 --> 00:03:34,520 And, uh, you know, once, once you get that infection, it takes all of your documents, your pictures, and it, it makes it so you can't view it anymore. 103 00:03:34,700 --> 00:03:40,540 And then when it gets done with all of that, it's pops up a message on your screen and says, Hey, you want your stuff back? 104 00:03:41,380 --> 00:03:43,040 That'll be two bitcoins, please. 105 00:03:44,040 --> 00:03:50,900 Or, uh, they'll have you get on the Walgreens and get a prepaid visa card where you can pay them with that. 106 00:03:52,060 --> 00:03:53,580 And generally it's not cheap. 107 00:03:53,800 --> 00:03:55,700 I would say on average, it's around. 108 00:03:55,820 --> 00:03:58,160 $800 to get your data back. 109 00:04:01,020 --> 00:04:02,500 And yeah, that's no joke. 110 00:04:04,160 --> 00:04:09,160 Now to be, to credit these guys, they tend to honor their word business wise. 111 00:04:09,320 --> 00:04:09,760 Right. 112 00:04:09,860 --> 00:04:20,480 So if you happen to get the crypto locker infection and all of your data gets, gets taken away from you and you don't have any backups, you know, that every week we go, you need a backup. 113 00:04:20,640 --> 00:04:21,660 You need to have a backup. 114 00:04:21,760 --> 00:04:22,760 You must have backups. 115 00:04:23,620 --> 00:04:25,240 Uh, so if you don't have a backup. 116 00:04:25,820 --> 00:04:27,740 And then you're forced to pay the ransom. 117 00:04:28,440 --> 00:04:46,500 Then, uh, I would say that most of the time, uh, with the experience that we've had with it, where we've directly paid people to get other people's data back, uh, about, um, I don't know, nine out of 10 times we get the data back. 118 00:04:47,360 --> 00:04:48,500 It's not bad. 119 00:04:48,660 --> 00:04:49,340 It's pretty good. 120 00:04:49,440 --> 00:04:49,800 Yeah. 121 00:04:50,340 --> 00:04:55,640 Uh, only one time, uh, have we paid and not. 122 00:04:55,820 --> 00:04:58,000 Gotten the data back, which was kind of unfortunate. 123 00:04:59,660 --> 00:05:02,760 Um, but this is why we, we harp on the whole backup thing. 124 00:05:02,900 --> 00:05:04,000 You must have backups. 125 00:05:04,140 --> 00:05:05,020 You need a backup. 126 00:05:05,520 --> 00:05:07,320 That's just, that's just how it works. 127 00:05:07,980 --> 00:05:13,020 I mean, in, in every aspect of your life, there's, there's a plan B, right? 128 00:05:13,140 --> 00:05:15,480 And you need to have that with your computer as well. 129 00:05:15,600 --> 00:05:19,500 So you either have a separate copy of the data or you synchronize to the cloud. 130 00:05:19,700 --> 00:05:22,120 You synchronize to us over at computer guru. 131 00:05:23,080 --> 00:05:25,640 Uh, we would love to make sure that your data. 132 00:05:25,820 --> 00:05:26,860 Just does not go away. 133 00:05:27,800 --> 00:05:29,640 Get me safe people backups. 134 00:05:30,680 --> 00:05:32,700 So anyway, yes, there's lots of money involved. 135 00:05:32,920 --> 00:05:40,500 In fact, there's, there's websites now that you can go out and it's effectively like, uh, it's almost like a franchise, right? 136 00:05:40,600 --> 00:05:43,920 Where you give them, you give them $3,000, I think is the amount. 137 00:05:44,440 --> 00:05:52,860 And, uh, they basically set you up with your own infection that you can send out to the masses, right? 138 00:05:52,920 --> 00:05:54,320 With the, with this crypto locker stuff. 139 00:05:54,400 --> 00:05:55,340 They set you up with the. 140 00:05:55,340 --> 00:06:00,400 With a, a Bitcoin wallet and they, they tell you how it's like a class. 141 00:06:00,560 --> 00:06:18,520 They teach you how to, you know, put it on the server and how to, to send it out to the, uh, via email usually, or put it onto websites so that you can get, you know, people, you can infect people and you get tech support for the, for basically ransoming people's software, their documents. 142 00:06:19,340 --> 00:06:23,440 And so that's, that's how big this, this money is right now. 143 00:06:23,520 --> 00:06:24,500 It's to the point where. 144 00:06:24,740 --> 00:06:25,220 Yeah. 145 00:06:25,220 --> 00:06:25,320 Yeah. 146 00:06:25,320 --> 00:06:25,320 147 00:06:25,320 --> 00:06:25,320 148 00:06:25,340 --> 00:06:29,380 These people have enough money that they can just basically say, well, we're not going to ransom individuals anymore. 149 00:06:29,480 --> 00:06:31,320 We're going to teach you how to ransom people. 150 00:06:32,360 --> 00:06:34,140 And, uh, I don't know. 151 00:06:34,420 --> 00:06:36,680 It's next to send me some sort of pyramid scheme, I'm sure. 152 00:06:36,800 --> 00:06:37,160 Right. 153 00:06:37,280 --> 00:06:41,440 But it's, these are the big viruses that are out there right now. 154 00:06:41,500 --> 00:06:43,420 These are the ones that are the most dangerous, right? 155 00:06:43,480 --> 00:06:45,700 Cause we hear people talking about all the time. 156 00:06:45,740 --> 00:06:51,060 Uh, yesterday I was having a conversation with somebody and they're like, yeah, well, you know, we're not really all like concerned with people hacking in. 157 00:06:51,160 --> 00:06:53,420 So we don't need this, you know, super fancy firewall. 158 00:06:55,340 --> 00:06:58,980 And I was like, well, yeah, but that's not the part you're really worried about anyway. 159 00:06:59,320 --> 00:06:59,680 Right. 160 00:06:59,780 --> 00:07:01,140 You should be worried about it. 161 00:07:01,140 --> 00:07:07,760 You should be worried more about email infections and email just needs to go away. 162 00:07:08,720 --> 00:07:17,100 But, um, at the very least the zip file extension needs to go away just because so many people fall for it. 163 00:07:17,140 --> 00:07:17,940 They get these infections. 164 00:07:18,080 --> 00:07:20,440 They, you know, they get this message in their mail. 165 00:07:20,460 --> 00:07:24,600 It says your, your package wasn't sent from UPS or, um. 166 00:07:25,800 --> 00:07:27,760 Um, let's see, what are the other big ones? 167 00:07:27,980 --> 00:07:30,240 Uh, you know, any of them off the top of your head? 168 00:07:30,300 --> 00:07:31,020 Have you seen any of them? 169 00:07:31,240 --> 00:07:32,060 No, I haven't. 170 00:07:32,060 --> 00:07:36,800 I just, what was going through my mind is obviously this is very prevalent out here. 171 00:07:36,860 --> 00:07:40,800 A lot of people pray on, or they would not be doing it. 172 00:07:40,920 --> 00:07:41,260 Yeah. 173 00:07:41,300 --> 00:07:43,080 I mean, there is, there is a lot of that. 174 00:07:43,440 --> 00:07:50,560 You, and you have different sort of subcategories of bad people out there that are preying on different demographics. 175 00:07:52,260 --> 00:07:54,840 Um, and those targeted phishing messages. 176 00:07:55,340 --> 00:07:59,380 Are, are, you know, they're the ones that most people will fall for, right? 177 00:07:59,500 --> 00:08:02,380 You're, there's a lot of ones that are like PayPal. 178 00:08:02,900 --> 00:08:08,780 Like, you know, your PayPal account has been suspended or, uh, there's some really good ones from Chase. 179 00:08:08,980 --> 00:08:10,500 I mean, they are convincing. 180 00:08:10,980 --> 00:08:11,700 Western Union. 181 00:08:12,260 --> 00:08:14,100 They don't do the Western Union as much anymore. 182 00:08:14,220 --> 00:08:14,680 Not so much. 183 00:08:14,740 --> 00:08:19,160 Uh, but the, the Chase ones right now are, wow, they're, they're convincing. 184 00:08:19,220 --> 00:08:24,580 Cause I looked at one and I can, I can spot these things just immediately looking at them going, oh, that's, that's, that's. 185 00:08:24,580 --> 00:08:25,840 That's not even real. 186 00:08:26,220 --> 00:08:28,460 And I looked at it and I was just like, really? 187 00:08:28,880 --> 00:08:33,940 You know, and there was, there was like a good five seconds where I was like, wow, this is legit. 188 00:08:34,460 --> 00:08:34,840 Right. 189 00:08:34,960 --> 00:08:36,760 And I was like, this is not even possible. 190 00:08:37,440 --> 00:08:44,560 And, uh, upon, upon further inspection, I mean, yes, it was fake, but you couldn't tell by looking at it. 191 00:08:44,760 --> 00:08:46,880 It was just, I knew it was fake by circumstance. 192 00:08:48,120 --> 00:08:53,800 So there's some really, really good, uh, phishing emails that are out there that are trying to infect you. 193 00:08:54,640 --> 00:09:02,380 Um, but a lot of them have to do with something like, you know, there's a package or, um, uh, right now they're doing a bunch of tax ones. 194 00:09:03,060 --> 00:09:06,840 You know, like you're, uh, you're to collect your tax payment. 195 00:09:06,900 --> 00:09:09,740 We need you to fill out this form or whatever. 196 00:09:10,320 --> 00:09:15,720 And, uh, so just be, be careful, be careful about just if it's in a zip file at all. 197 00:09:17,180 --> 00:09:17,540 Yeah. 198 00:09:17,700 --> 00:09:18,660 Just don't even open it. 199 00:09:18,700 --> 00:09:19,180 Delete it. 200 00:09:19,240 --> 00:09:20,260 What about the rule of thumb? 201 00:09:20,520 --> 00:09:22,020 If you don't recognize the sender? 202 00:09:22,500 --> 00:09:23,660 Well, they're phishing this. 203 00:09:23,700 --> 00:09:24,560 The, the sender. 204 00:09:24,580 --> 00:09:24,780 The sender name. 205 00:09:24,940 --> 00:09:25,820 A lot of times. 206 00:09:25,840 --> 00:09:29,540 I mean, the sender name looks legit unless you, you know, do some investigation. 207 00:09:30,520 --> 00:09:37,920 Um, but what it really comes down to is that, uh, you know, it's, it's about the type of file that they're sending you. 208 00:09:38,400 --> 00:09:50,220 As an example, um, for most of the people we host email for bunches of people in town, um, and all over the world, actually, we host a lot of email accounts. 209 00:09:50,380 --> 00:09:54,420 And for the majority of them by default, we just deny. 210 00:09:54,580 --> 00:09:57,740 We just deny zip accounts or zip files just right out of the box. 211 00:09:57,860 --> 00:10:01,800 Just don't even try because the zip file will never get there. 212 00:10:02,140 --> 00:10:03,220 I'll just say good rule of thumb. 213 00:10:03,580 --> 00:10:06,320 If there's an attachment, be suspicious. 214 00:10:06,800 --> 00:10:07,480 I don't know. 215 00:10:07,480 --> 00:10:07,840 Yeah. 216 00:10:08,180 --> 00:10:08,760 That's me. 217 00:10:09,020 --> 00:10:12,140 And that's, that's a very good thing to be. 218 00:10:12,400 --> 00:10:20,400 Um, and, and luckily Outlook has fixed a lot of the problems that they used to have with, uh, auto opening attachments and infecting the machine and stuff like that. 219 00:10:20,840 --> 00:10:23,840 But there are some things that we're going to talk about after the break. 220 00:10:24,580 --> 00:10:29,340 Which is, uh, ways that we can make sure that you are very safe. 221 00:10:29,460 --> 00:10:34,280 And as usual, this episode, this first segment brought to you by Perfection Auto Works. 222 00:10:34,680 --> 00:10:43,040 If you want somebody who really takes the time to get invested in you, you, the customer, you should get on and see Mike Emery down at Perfection Auto Works. 223 00:10:43,220 --> 00:10:46,600 Listen to the commercials this break because he's in there for contact information. 224 00:10:46,900 --> 00:10:48,300 This is the Computer Guru Show. 225 00:10:48,420 --> 00:10:49,260 We'll be right back. 226 00:10:50,240 --> 00:10:50,720 Music. 227 00:10:56,460 --> 00:10:57,380 Computer troubles? 228 00:10:57,640 --> 00:10:58,600 Need some advice? 229 00:10:58,900 --> 00:10:59,620 Call in now. 230 00:10:59,800 --> 00:11:02,040 Mike Swanson will be back after these messages. 231 00:11:02,340 --> 00:11:03,660 The Computer Guru Show. 232 00:11:03,860 --> 00:11:04,880 AM 1030. 233 00:11:05,160 --> 00:11:05,720 KVOY. 234 00:11:05,980 --> 00:11:06,640 The Voice. 235 00:11:09,880 --> 00:11:14,380 Your technology guru, Mike Swanson, is answering all your questions one by one. 236 00:11:14,420 --> 00:11:15,040 Yes, science. 237 00:11:15,280 --> 00:11:16,400 So chime in with yours. 238 00:11:16,640 --> 00:11:18,740 The website is gurushow.com. 239 00:11:18,900 --> 00:11:21,120 Tune in, click in, and kick back. 240 00:11:21,340 --> 00:11:23,280 This is the Computer Guru Show. 241 00:11:26,460 --> 00:11:28,280 If you'd like to be part of the show, give us a call. 242 00:11:28,520 --> 00:11:29,600 790-2040. 243 00:11:29,680 --> 00:11:31,520 That's 520-790-2040. 244 00:11:31,580 --> 00:11:33,860 Or you can join us in the chat room at gurushow.com. 245 00:11:33,980 --> 00:11:38,500 If you go to the Listen Live link, there is absolutely a chat room that you can participate in. 246 00:11:38,680 --> 00:11:43,760 One of the questions in there was asking about if we could solder something back onto a motherboard that got broken off. 247 00:11:44,420 --> 00:11:45,860 And the answer is yes. 248 00:11:47,500 --> 00:11:51,060 And just so I don't have to type while I'm in the middle of talking here. 249 00:11:52,040 --> 00:11:53,360 By the description given. 250 00:11:53,960 --> 00:11:54,560 Which is? 251 00:11:54,560 --> 00:11:57,740 That it looks like all the traces are probably okay. 252 00:11:57,860 --> 00:11:59,260 Yeah, I can probably fix that for you. 253 00:11:59,280 --> 00:11:59,860 Bring it on down. 254 00:12:00,360 --> 00:12:02,180 We're open until 5 o'clock today. 255 00:12:02,920 --> 00:12:05,900 And 9 to 6 Monday through Friday. 256 00:12:06,560 --> 00:12:07,460 So once again, give us a call. 257 00:12:07,520 --> 00:12:10,700 790-2040 if you'd like to be part of the show and get some free tech support on. 258 00:12:13,040 --> 00:12:13,680 Now, infections. 259 00:12:15,160 --> 00:12:19,320 There's a lot of people that switch over to the Mac platform because they're trying to avoid the infections. 260 00:12:21,340 --> 00:12:23,580 And I'm glad that works for some people for right now. 261 00:12:24,040 --> 00:12:24,540 And the chat. 262 00:12:24,540 --> 00:12:26,880 This is like, you know, I have a Mac in front of me right now. 263 00:12:27,500 --> 00:12:28,180 And a PC. 264 00:12:28,380 --> 00:12:34,480 But you can't run far when it comes to that stuff. 265 00:12:34,540 --> 00:12:39,820 There's new infections coming out every day for Mac, which is kind of unfortunate. 266 00:12:41,700 --> 00:12:43,420 But they attack in a different way. 267 00:12:43,480 --> 00:12:46,300 They attack the weak link, which is you, the user. 268 00:12:47,440 --> 00:12:54,320 So much like with those phishing emails where people basically click on a link. 269 00:12:54,540 --> 00:12:57,940 Or open a program in order to install it. 270 00:12:58,460 --> 00:13:00,100 Same thing is happening on the Mac now. 271 00:13:00,740 --> 00:13:05,940 Because instead of trying to hack the operating system, which for a long time was really where they were going. 272 00:13:06,000 --> 00:13:08,840 They were exploiting the weaknesses of the operating system itself. 273 00:13:10,320 --> 00:13:13,360 Once they've gotten to the point where that just doesn't work anymore. 274 00:13:13,560 --> 00:13:15,300 Or it's not reliable enough. 275 00:13:15,340 --> 00:13:17,740 Or it doesn't generate enough income for them. 276 00:13:17,980 --> 00:13:20,020 Because they're not getting enough people. 277 00:13:20,360 --> 00:13:21,560 They had to switch tactics. 278 00:13:21,960 --> 00:13:24,520 And so a couple of different tactics. 279 00:13:24,540 --> 00:13:30,200 That they use is they basically emotionally fool you. 280 00:13:30,960 --> 00:13:35,660 So they send you an email that for whatever reason. 281 00:13:35,720 --> 00:13:39,600 Whatever the reasoning is within that email that makes you click on it. 282 00:13:39,660 --> 00:13:40,260 You'll click on it. 283 00:13:40,320 --> 00:13:41,000 You'll open the application. 284 00:13:41,920 --> 00:13:43,340 And suddenly you're infected. 285 00:13:43,660 --> 00:13:45,640 And a lot of times it's so fast. 286 00:13:45,820 --> 00:13:48,120 And it doesn't do anything overt. 287 00:13:48,360 --> 00:13:49,880 You just click on it and nothing happens. 288 00:13:50,540 --> 00:13:51,340 It's already done. 289 00:13:51,720 --> 00:13:53,560 It's already done what it needs to do. 290 00:13:54,540 --> 00:13:56,020 It's just instant. 291 00:13:57,540 --> 00:13:59,180 And basically then it waits. 292 00:13:59,360 --> 00:14:01,020 Now if it's one of those CryptoLocker ones. 293 00:14:01,180 --> 00:14:02,020 It's in the background. 294 00:14:02,240 --> 00:14:02,520 It is. 295 00:14:02,820 --> 00:14:04,440 It's encrypting all of your documents. 296 00:14:04,980 --> 00:14:06,240 You don't even know it. 297 00:14:07,620 --> 00:14:12,420 So if you notice that your machine is just unreasonably slow after opening an email. 298 00:14:13,440 --> 00:14:16,580 Just really, really slow for no apparent reason. 299 00:14:16,640 --> 00:14:16,860 Right. 300 00:14:16,920 --> 00:14:18,280 It used to be run nice and fast. 301 00:14:18,440 --> 00:14:21,140 And then suddenly there's this huge delay. 302 00:14:21,660 --> 00:14:22,060 Yeah. 303 00:14:22,140 --> 00:14:23,500 You need to turn that computer off. 304 00:14:23,860 --> 00:14:24,260 Right. 305 00:14:24,540 --> 00:14:26,000 And bring it down immediately. 306 00:14:26,660 --> 00:14:27,920 Get down to the guru. 307 00:14:28,140 --> 00:14:28,460 That's right. 308 00:14:29,060 --> 00:14:31,960 But that way we can stop it. 309 00:14:32,040 --> 00:14:35,300 Because the encryption process itself is resource intensive. 310 00:14:36,140 --> 00:14:40,060 It takes a lot of sort of horsepower to make that happen. 311 00:14:40,660 --> 00:14:47,760 So it's going to be sucking all of the performance out of your machine while it's trying to do this encryption in the background. 312 00:14:48,400 --> 00:14:49,520 So yeah. 313 00:14:49,600 --> 00:14:52,300 If your machine is just real slow. 314 00:14:53,400 --> 00:14:54,520 Like unreasonably. 315 00:14:55,620 --> 00:14:56,400 Uncharacteristically slow. 316 00:14:56,740 --> 00:14:57,460 Then yeah. 317 00:14:57,540 --> 00:14:58,580 You've got a problem. 318 00:14:59,040 --> 00:15:00,660 And even if it isn't an infection. 319 00:15:01,100 --> 00:15:01,520 Right. 320 00:15:01,600 --> 00:15:04,020 The only other time that your computer is really going to be like that. 321 00:15:04,120 --> 00:15:07,600 Where it's just very, very slow. 322 00:15:07,760 --> 00:15:14,580 Then you're probably have a failing hard drive or you've got a bad RAM chip or something that needs to be looked at anyway. 323 00:15:15,320 --> 00:15:19,700 So if you notice that stuff, then it's time to bring it in. 324 00:15:20,540 --> 00:15:23,680 Now, one of the other ways that you can avoid this is that. 325 00:15:24,560 --> 00:15:25,820 Instead of going the Mac route. 326 00:15:26,000 --> 00:15:26,140 Right. 327 00:15:26,240 --> 00:15:28,180 If you want to pay four times too much for a machine, that's cool. 328 00:15:28,420 --> 00:15:28,940 All right. 329 00:15:29,000 --> 00:15:32,100 If you've got the money, you can absolutely do that. 330 00:15:32,240 --> 00:15:34,180 Just know that you're not completely safe. 331 00:15:34,620 --> 00:15:39,300 And you still have to have some type of skepticism about the things that you click on. 332 00:15:39,360 --> 00:15:41,780 About the places that you go. 333 00:15:42,880 --> 00:15:45,740 And make sure that you keep yourself safe. 334 00:15:45,880 --> 00:15:46,840 And have backups. 335 00:15:47,540 --> 00:15:48,820 Always have backups. 336 00:15:49,640 --> 00:15:51,000 It's like every break I have to say it. 337 00:15:51,440 --> 00:15:51,800 Um. 338 00:15:53,080 --> 00:15:54,340 But there are some things that you can do. 339 00:15:54,340 --> 00:15:54,940 On the PC side. 340 00:15:55,060 --> 00:15:56,860 To really straighten that out. 341 00:15:57,300 --> 00:15:57,300 342 00:15:58,560 --> 00:15:59,760 PCs have a weakness. 343 00:16:00,040 --> 00:16:00,420 Right. 344 00:16:00,500 --> 00:16:01,920 Everybody's like, well, they're so vulnerable. 345 00:16:02,440 --> 00:16:05,660 And the reason that it is, is because back in Vista. 346 00:16:05,720 --> 00:16:08,220 When they decided to not make your machine vulnerable. 347 00:16:08,620 --> 00:16:09,480 Everybody complained. 348 00:16:10,160 --> 00:16:10,640 Right. 349 00:16:10,680 --> 00:16:12,220 They were like, oh, I don't want to have to click. 350 00:16:12,260 --> 00:16:12,520 Okay. 351 00:16:12,580 --> 00:16:13,220 All the time. 352 00:16:13,220 --> 00:16:18,560 We're typing a password every time something dangerous could potentially be happening. 353 00:16:18,700 --> 00:16:23,340 Because it was popping up that there was even a famous sort of commercial that Mac did. 354 00:16:23,500 --> 00:16:24,220 Based on. 355 00:16:24,340 --> 00:16:26,080 That the Mac PC commercials. 356 00:16:26,760 --> 00:16:28,520 Where it was like, are you sure you want to do that? 357 00:16:29,020 --> 00:16:29,380 Yes. 358 00:16:29,860 --> 00:16:30,360 All right. 359 00:16:31,440 --> 00:16:34,260 That is the mechanism that keeps you safe. 360 00:16:34,840 --> 00:16:39,980 And the problem is, is that now Microsoft sort of back that off a little bit. 361 00:16:40,260 --> 00:16:40,620 Right. 362 00:16:40,720 --> 00:16:42,100 For Windows 7. 363 00:16:42,260 --> 00:16:44,220 Just to kind of make people shut up. 364 00:16:44,800 --> 00:16:48,620 They were complaining so much about, well, why do I always have to click on this thing? 365 00:16:48,680 --> 00:16:49,740 It makes the screen flash. 366 00:16:49,940 --> 00:16:51,300 And then I have to click on yes. 367 00:16:52,260 --> 00:16:54,320 And the answer is you don't have to click. 368 00:16:54,320 --> 00:16:54,580 On yes. 369 00:16:55,860 --> 00:16:56,220 Really. 370 00:16:56,860 --> 00:17:05,660 If you use a Mac and you're very familiar with this already, then which is anytime you try to install a piece of software, it pops up a box and says, hey, what's your password? 371 00:17:06,700 --> 00:17:07,060 Right. 372 00:17:07,140 --> 00:17:07,680 It's not just clicking. 373 00:17:07,760 --> 00:17:07,940 Yes. 374 00:17:08,000 --> 00:17:10,800 You actually have to type a password in in order to make it happen. 375 00:17:12,020 --> 00:17:13,780 And you can do that in Windows. 376 00:17:14,100 --> 00:17:16,520 There's some settings that you can. 377 00:17:17,780 --> 00:17:23,640 That you can put in the machine to make it behave just like a Mac when it comes to how you install software. 378 00:17:23,640 --> 00:17:24,680 Which includes infections. 379 00:17:25,400 --> 00:17:31,480 So rather than, you know, you're just surfing around and then suddenly you get a password box that says, hey, enter your password. 380 00:17:31,700 --> 00:17:34,040 And all you're doing is surfing the web or checking your email. 381 00:17:35,640 --> 00:17:37,020 It shouldn't be asking for that. 382 00:17:37,160 --> 00:17:41,500 That should be a giant red flag that says, oh, something bad's happening here. 383 00:17:41,940 --> 00:17:45,340 And and you have the opportunity to stop it at that moment. 384 00:17:46,540 --> 00:17:49,760 So we have a couple of different options for that down at Computer Guru. 385 00:17:50,080 --> 00:17:50,480 Right. 386 00:17:50,540 --> 00:17:53,500 So we can we can basically you can sign up for the GPS package. 387 00:17:53,500 --> 00:17:58,540 It's Guru Protection Services, which basically we lock down your machine. 388 00:17:59,100 --> 00:17:59,560 Right. 389 00:17:59,720 --> 00:18:00,980 It's $30 a month. 390 00:18:01,140 --> 00:18:06,160 You get antivirus and anti malware included and we lock your machine down. 391 00:18:07,020 --> 00:18:08,280 You're not going to get any infections. 392 00:18:08,400 --> 00:18:09,860 And if you do, I'll fix it. 393 00:18:10,200 --> 00:18:11,380 That's just how it works. 394 00:18:11,640 --> 00:18:12,100 Right. 395 00:18:12,200 --> 00:18:16,100 I am confident enough to say that I can prevent you from getting an infection. 396 00:18:16,240 --> 00:18:21,560 And if you get one, I will solve that problem because you're not getting one. 397 00:18:21,660 --> 00:18:23,040 That's just how it works. 398 00:18:23,760 --> 00:18:27,540 So on my machine, as an example, my PC, I use all the time. 399 00:18:27,740 --> 00:18:29,800 I haven't had antivirus on that thing in three years. 400 00:18:30,520 --> 00:18:31,240 Zero infections. 401 00:18:31,320 --> 00:18:32,640 And I go all kinds of places. 402 00:18:32,680 --> 00:18:37,660 I shouldn't because I'm following you guys around as far as, you know, I went to this website and got an infection. 403 00:18:37,800 --> 00:18:38,680 Oh, yeah, let me try it out. 404 00:18:39,300 --> 00:18:40,480 I want to see what happens. 405 00:18:41,160 --> 00:18:44,200 So there there are ways to protect yourself. 406 00:18:44,500 --> 00:18:47,020 There are ways to keep yourself from getting an infection. 407 00:18:47,500 --> 00:18:53,060 And if you've got especially if you've got like kids, right, that are doing the most dangerous. 408 00:18:53,060 --> 00:18:56,280 Thing in the world, which is searching for song lyrics. 409 00:18:57,500 --> 00:18:59,840 Yeah, that is the number one way to get an infection. 410 00:18:59,960 --> 00:19:06,640 By the way, if you are looking for the lyrics to a song, chances are you're infected already. 411 00:19:07,200 --> 00:19:08,660 It's it's that dangerous. 412 00:19:09,500 --> 00:19:15,660 But if you've got kids, it's great because you can set an account up for the kids and completely lock that account down. 413 00:19:15,860 --> 00:19:16,260 Right? 414 00:19:16,340 --> 00:19:20,720 You're not you're not saying, well, you can't go to certain places or you're not saying that you're not. 415 00:19:20,760 --> 00:19:22,660 You don't have to be 1984 with them. 416 00:19:23,060 --> 00:19:29,120 You have to be overly Orwellian, but you can make it so that no matter what they do, they're not going to infect the computer. 417 00:19:30,580 --> 00:19:32,400 And that's that's a pretty good deal. 418 00:19:32,480 --> 00:19:37,380 So we either offer it as a monthly service or we do it as a one time. 419 00:19:37,620 --> 00:19:38,140 All right. 420 00:19:38,200 --> 00:19:40,060 It's just you want to do the one time thing. 421 00:19:40,160 --> 00:19:45,400 It's 300 bucks and I'll make sure that you never get an infection again on that computer. 422 00:19:46,700 --> 00:19:49,860 So if you're interested in that type of stuff, give me a call. 423 00:19:50,880 --> 00:19:52,160 You can either call me here at the show. 424 00:19:52,520 --> 00:19:52,880 790. 425 00:19:52,880 --> 00:19:54,960 2040 or down shop 304. 426 00:19:55,160 --> 00:19:55,520 8300. 427 00:19:56,400 --> 00:19:57,220 Howard's down there today. 428 00:19:57,300 --> 00:19:59,060 He'd be happy to talk with you about it if you want to. 429 00:19:59,260 --> 00:20:01,760 I'm sure he just loves the extra phone call. 430 00:20:01,900 --> 00:20:06,400 So 304 8300 if you want to if you want to irritate him, get ready. 431 00:20:06,500 --> 00:20:06,740 Howard. 432 00:20:06,980 --> 00:20:10,460 Yeah, he's just he wants to, I don't know, get things done. 433 00:20:10,560 --> 00:20:13,480 And then the phone's ringing and I think he's there by himself today. 434 00:20:13,640 --> 00:20:17,880 So yeah, he's the I'm sure he's going to love that. 435 00:20:20,120 --> 00:20:21,220 Let's see chat room stuff. 436 00:20:21,800 --> 00:20:22,300 We're going to. 437 00:20:22,300 --> 00:20:24,800 Oh, yeah, we're talking about song lyrics in there. 438 00:20:26,400 --> 00:20:30,240 I know what you should do is if you're really looking for the song lyrics, listen to the song. 439 00:20:30,500 --> 00:20:31,220 There you go. 440 00:20:33,080 --> 00:20:36,100 No, actually, there's there's some ways there's a couple of places that you can go. 441 00:20:36,140 --> 00:20:40,100 There are like two different easy lyrics is one of them. 442 00:20:41,180 --> 00:20:42,480 Easy lyrics is a good. 443 00:20:43,020 --> 00:20:49,080 Okay site to go to now they have advertising on their site, which is where most of these infections come from. 444 00:20:50,260 --> 00:20:51,940 And a lot of people just don't understand. 445 00:20:51,940 --> 00:20:52,620 How that works. 446 00:20:52,760 --> 00:21:00,560 But basically, it's let's imagine that all the websites are like individual properties and on some of these properties. 447 00:21:00,660 --> 00:21:08,480 They have these big giant billboards on them and they hire another company to come and put things on that billboard. 448 00:21:08,580 --> 00:21:14,260 And so the property managers themselves don't necessarily have any control over the advertising that's happening there. 449 00:21:14,400 --> 00:21:18,260 They're just saying this space for rent and you go ahead and manage that. 450 00:21:18,500 --> 00:21:21,500 So the ad brokers will go out and. 451 00:21:21,940 --> 00:21:24,920 Find advertisers and sometimes those are those infectious people. 452 00:21:25,080 --> 00:21:27,120 I had the people that are causing infections. 453 00:21:27,200 --> 00:21:29,140 So they just buy legitimate advertising. 454 00:21:29,340 --> 00:21:43,260 There was an instance where they heavily invested in PBS and MSNBC and basically millions of people got infected from the PBS website because of an ad banner that was on the website. 455 00:21:43,400 --> 00:21:44,780 Now wasn't PBS's fault. 456 00:21:44,860 --> 00:21:46,580 They don't have any control over the advertising. 457 00:21:47,240 --> 00:21:50,960 But for a while there PBS was a dangerous place to go. 458 00:21:50,960 --> 00:21:53,600 Until they figured out how to get rid of that ad banner. 459 00:21:54,400 --> 00:21:55,400 So no bueno. 460 00:21:55,600 --> 00:21:56,000 Yeah. 461 00:21:56,080 --> 00:21:58,320 So it was it was bad news. 462 00:21:58,700 --> 00:22:04,280 They should have done a whole episode of Sesame Street about, you know, viruses and infections and stuff. 463 00:22:05,920 --> 00:22:07,500 That's how you know the times are changing, man. 464 00:22:07,640 --> 00:22:08,080 All right. 465 00:22:08,100 --> 00:22:09,080 Let's go ahead and take a quick break. 466 00:22:09,140 --> 00:22:17,280 And when we come back, we're going to talk more about ways that you can make your computer go faster and keep yourself safe today in the Internet age. 467 00:22:17,320 --> 00:22:18,260 This is Computer Guru Show. 468 00:22:18,340 --> 00:22:18,920 We'll be right back. 469 00:22:31,780 --> 00:22:35,920 Your computer guru, Mike Swanson, is here to help you tame that beast of a machine. 470 00:22:36,220 --> 00:22:39,780 Join the chat right now at gurushow.com or call in. 471 00:22:39,860 --> 00:22:43,340 This is the Computer Guru Show on KVOY, The Voice. 472 00:22:46,360 --> 00:22:49,420 Mike Swanson, your computer guru, is just a click away. 473 00:22:49,620 --> 00:22:50,540 Listen and watch. 474 00:22:50,540 --> 00:22:51,780 Watch at gurushow.com. 475 00:22:52,180 --> 00:22:55,740 This is the Computer Guru Show on KVOY, The Voice. 476 00:22:58,540 --> 00:23:00,080 Welcome back to the Computer Guru Show. 477 00:23:00,120 --> 00:23:00,560 My name is Mike. 478 00:23:00,580 --> 00:23:03,860 Here to do what your technology needs and treat you like a person in the process. 479 00:23:05,740 --> 00:23:06,420 790-2040. 480 00:23:06,440 --> 00:23:07,940 That's 520-790-2040. 481 00:23:07,960 --> 00:23:10,180 If you'd like to be part of the show, let's talk to Fernando. 482 00:23:11,020 --> 00:23:11,520 Hey, Fernando. 483 00:23:11,600 --> 00:23:11,900 How are you doing? 484 00:23:12,620 --> 00:23:12,960 Hi. 485 00:23:13,000 --> 00:23:13,780 I'm doing pretty good. 486 00:23:13,840 --> 00:23:14,220 Thank you. 487 00:23:14,300 --> 00:23:15,720 So a couple of things. 488 00:23:16,020 --> 00:23:20,520 I have a we have wireless modem, you know, in our office. 489 00:23:20,540 --> 00:23:29,120 And my computer seems the only one that sometimes will turn it on and there's no connection, 490 00:23:29,340 --> 00:23:30,060 internet connection. 491 00:23:30,340 --> 00:23:32,200 Everybody else is fine except me. 492 00:23:32,440 --> 00:23:37,500 And so what we have to do is we have to turn off the modem, let it sit for a while, 493 00:23:37,640 --> 00:23:40,960 and then turn it back on and then I'm connected again. 494 00:23:41,300 --> 00:23:44,100 What can I do to kind of resolve that issue? 495 00:23:44,680 --> 00:23:49,280 And the other question that I had, I caught the end part of the viruses 496 00:23:49,840 --> 00:23:50,520 and how can I solve that issue? 497 00:23:50,520 --> 00:23:59,040 Now, you guys can go ahead and guarantee that, I guess, install something that would prevent viruses 498 00:23:59,040 --> 00:24:00,900 from getting into your computer. 499 00:24:01,480 --> 00:24:03,220 Yeah, and it's not actually an install. 500 00:24:03,500 --> 00:24:08,200 Well, I mean, it's sort of an install, but it's mostly a we prevent installation. 501 00:24:08,920 --> 00:24:09,480 Okay. 502 00:24:09,580 --> 00:24:16,380 So as far as the virus stuff is concerned, we put some settings on the computer that disallows execution 503 00:24:17,100 --> 00:24:20,500 of any program outside of where we tell it. 504 00:24:20,500 --> 00:24:20,500 505 00:24:20,520 --> 00:24:21,080 It's okay. 506 00:24:21,880 --> 00:24:22,360 Okay. 507 00:24:22,940 --> 00:24:28,980 So there is some discomfort if you're one of those users that likes to install lots of software. 508 00:24:29,260 --> 00:24:34,480 However, if you're one of those users where you like the way your computer is right now 509 00:24:34,480 --> 00:24:40,280 and you're okay with it not changing, then that's an excellent way for you to make sure 510 00:24:40,280 --> 00:24:41,560 that you don't get any type of infection. 511 00:24:41,800 --> 00:24:43,200 Okay, and that's me right there. 512 00:24:43,360 --> 00:24:48,480 I don't really like to install apps or anything like that on my computer anyway, so. 513 00:24:48,900 --> 00:24:49,380 Good. 514 00:24:49,380 --> 00:24:52,260 But you're exactly the person I need to talk to you for that, then. 515 00:24:52,780 --> 00:24:54,920 Okay, and where are you guys located? 516 00:24:55,340 --> 00:24:57,040 We're at 510 East Fort Lowell. 517 00:24:57,700 --> 00:24:58,500 Okay, 510. 518 00:24:58,580 --> 00:24:59,480 That's first in Fort Lowell. 519 00:24:59,580 --> 00:25:03,560 So tell me more about your computer, though, as far as the Wi-Fi stuff is concerned. 520 00:25:03,740 --> 00:25:10,800 And it's happened with several of the computers that I've had, but what happens is that, you know, 521 00:25:10,880 --> 00:25:13,540 I turn it off every evening. 522 00:25:13,900 --> 00:25:15,280 I didn't used to do that. 523 00:25:15,340 --> 00:25:16,000 I would leave it on. 524 00:25:16,280 --> 00:25:19,360 But I just started turning off the computer. 525 00:25:19,380 --> 00:25:29,560 And so sometimes when we turn it back on, what happens is that it'll say that it's not connected into the website. 526 00:25:29,680 --> 00:25:31,040 There's no Internet connection. 527 00:25:31,360 --> 00:25:40,540 So then I have to go over there and shut the modem off and turn everything off, basically, for, you know, a couple of minutes. 528 00:25:40,660 --> 00:25:43,700 Click it back on, and then there it is. 529 00:25:43,840 --> 00:25:47,000 And you're saying that while yours is unable to connect, other computers are? 530 00:25:47,300 --> 00:25:48,180 Are, yes. 531 00:25:48,220 --> 00:25:48,680 Okay. 532 00:25:49,380 --> 00:25:51,500 And what kind of antivirus do you have on your computer right now? 533 00:25:52,720 --> 00:25:53,160 Norton. 534 00:25:53,520 --> 00:25:53,960 Yeah. 535 00:25:56,080 --> 00:25:57,220 That's, yeah, baby. 536 00:25:57,220 --> 00:25:58,780 Well, see, that was happening before anyway. 537 00:25:59,500 --> 00:26:02,400 Yeah, well, still, that's not helping your problem at all. 538 00:26:02,600 --> 00:26:02,920 Okay. 539 00:26:03,380 --> 00:26:11,380 So I would say first thing I would do is, especially if it's the Norton Internet Security, is that's got to go. 540 00:26:12,240 --> 00:26:12,960 Oh, okay. 541 00:26:13,100 --> 00:26:13,320 All right. 542 00:26:13,360 --> 00:26:14,100 We like antivirus. 543 00:26:14,100 --> 00:26:14,900 It's just antivirus. 544 00:26:15,020 --> 00:26:17,140 We don't like antivirus that does anything else. 545 00:26:17,160 --> 00:26:17,380 Okay. 546 00:26:17,380 --> 00:26:19,320 As far as we don't like it being a firewall. 547 00:26:19,380 --> 00:26:25,440 Not a big fan of it, you know, basically trying to dominate your online presence. 548 00:26:25,660 --> 00:26:28,040 Just be antivirus and be good antivirus. 549 00:26:28,120 --> 00:26:29,480 That's really the criteria. 550 00:26:30,240 --> 00:26:30,720 Uh-huh. 551 00:26:31,760 --> 00:26:33,340 Is McAfee a good one? 552 00:26:33,440 --> 00:26:33,680 Nope. 553 00:26:33,880 --> 00:26:34,820 No, it's not. 554 00:26:35,060 --> 00:26:41,340 McAfee and Norton both are, basically, kill it with fire. 555 00:26:41,480 --> 00:26:42,000 Right? 556 00:26:42,120 --> 00:26:42,380 Okay. 557 00:26:42,380 --> 00:26:45,560 We just, we don't like either of those. 558 00:26:45,980 --> 00:26:46,500 Okay. 559 00:26:46,660 --> 00:26:49,360 McAfee's problem is that they have just miserable detection. 560 00:26:49,360 --> 00:26:49,360 561 00:26:49,360 --> 00:26:49,360 562 00:26:49,360 --> 00:26:49,360 563 00:26:49,380 --> 00:26:49,700 Okay. 564 00:26:50,360 --> 00:26:50,360 565 00:26:50,500 --> 00:27:02,540 They are a decent antivirus when they are being just antivirus, but they're slow as far as being able to catch infections while they're still relevant. 566 00:27:03,000 --> 00:27:03,420 Right. 567 00:27:03,640 --> 00:27:04,280 Now- 568 00:27:04,280 --> 00:27:08,920 Well, that's what I didn't understand because if I had these, you know, why were they not working, you know? 569 00:27:09,020 --> 00:27:10,720 So that you answered my question there. 570 00:27:10,900 --> 00:27:15,760 Now, Norton is very good at basically first-line defense. 571 00:27:16,040 --> 00:27:16,540 Right? 572 00:27:16,620 --> 00:27:18,900 They catch those infections quick. 573 00:27:19,400 --> 00:27:28,200 So as soon as something's out in the wild within 48 to 72 hours, they generally have something out there for it that's been pushed out to all of their clients. 574 00:27:28,400 --> 00:27:28,980 Uh-huh. 575 00:27:29,240 --> 00:27:38,680 However, the Norton products tend to be overly ambitious, and they like to basically just rule the computer. 576 00:27:39,140 --> 00:27:39,620 Okay. 577 00:27:39,620 --> 00:27:43,680 A lot of times, they are tweaking with settings that Windows is trying to tweak back. 578 00:27:44,900 --> 00:27:46,920 So you end up with a lot of conflict. 579 00:27:47,020 --> 00:27:47,360 Right. 580 00:27:47,360 --> 00:27:49,240 And many times, you'll end up with no internet. 581 00:27:49,380 --> 00:27:50,140 Right. 582 00:27:50,140 --> 00:27:54,940 And that's my big problem with Norton is that it makes your computer really slow. 583 00:27:55,180 --> 00:27:55,720 Okay. 584 00:27:55,720 --> 00:28:02,880 And then on top of which, a lot of times, you'll end up with just no internet access for no reason at all. 585 00:28:03,300 --> 00:28:03,860 Right. 586 00:28:04,060 --> 00:28:09,420 And then you have to unplug the wire or reset the cable modem or the router or something to get back online. 587 00:28:09,920 --> 00:28:19,100 So I'm going to suggest that at least a contributing factor to what's going on with your not being able to connect is some sort of configuration. 588 00:28:19,880 --> 00:28:20,240 Okay. 589 00:28:21,480 --> 00:28:24,200 So start with getting rid of that and putting something else on there. 590 00:28:24,620 --> 00:28:24,980 Okay. 591 00:28:24,980 --> 00:28:28,580 I would imagine that you'll have that problem less frequently. 592 00:28:28,760 --> 00:28:29,760 Now, how old is this machine? 593 00:28:30,620 --> 00:28:32,040 I just got that. 594 00:28:32,460 --> 00:28:33,620 It's six months. 595 00:28:34,340 --> 00:28:35,480 So it's a Windows 8 machine? 596 00:28:36,320 --> 00:28:37,020 Yes, it is. 597 00:28:37,180 --> 00:28:41,760 And I don't really particularly like it, probably because I don't really understand a lot of the stuff. 598 00:28:41,980 --> 00:28:42,420 All right. 599 00:28:42,440 --> 00:28:44,420 So here's what I'm going to tell you to do. 600 00:28:44,880 --> 00:28:48,460 You either sign up for the lockdown service or the GPS, one of the two. 601 00:28:49,100 --> 00:28:52,300 Or you are going to uninstall Norton utterly. 602 00:28:53,200 --> 00:28:56,740 You will, I would say, download something called the Norton removal tool. 603 00:28:57,200 --> 00:28:57,840 Uh-huh. 604 00:28:57,880 --> 00:29:03,520 So after you've uninstalled Norton using the regular uninstall, you run this Norton removal tool. 605 00:29:03,680 --> 00:29:07,600 And it eradicates Norton products from your computer. 606 00:29:07,980 --> 00:29:08,500 Okay. 607 00:29:08,540 --> 00:29:09,620 And all of the settings. 608 00:29:09,760 --> 00:29:11,400 So put your computer back to default. 609 00:29:11,560 --> 00:29:14,520 Then you are going to get the paid version of Malwarebytes. 610 00:29:15,180 --> 00:29:17,160 You can start off with a free trial if you want. 611 00:29:17,280 --> 00:29:18,700 But the paid version. 612 00:29:19,100 --> 00:29:19,860 Is what is required. 613 00:29:20,880 --> 00:29:24,220 Everybody listening to the show should have the paid version of Malwarebytes on their computer. 614 00:29:24,500 --> 00:29:25,500 Unless they're Macs. 615 00:29:25,940 --> 00:29:26,580 Uh-huh. 616 00:29:26,960 --> 00:29:31,260 And that way, you are much more likely to keep yourself out of trouble. 617 00:29:32,000 --> 00:29:32,440 So. 618 00:29:32,440 --> 00:29:32,780 Okay. 619 00:29:32,960 --> 00:29:33,700 I would suggest. 620 00:29:33,700 --> 00:29:34,520 So what's it called again? 621 00:29:34,640 --> 00:29:35,760 The Malware, what? 622 00:29:36,420 --> 00:29:36,860 Malwarebytes. 623 00:29:36,880 --> 00:29:37,960 B-Y-T-E-S. 624 00:29:38,260 --> 00:29:38,440 Okay. 625 00:29:38,540 --> 00:29:39,120 All right. 626 00:29:39,320 --> 00:29:41,280 So you can go to Malwarebytes.org. 627 00:29:41,740 --> 00:29:43,080 And you can get a copy there. 628 00:29:43,780 --> 00:29:44,140 Okay. 629 00:29:44,360 --> 00:29:47,780 Please do not Google search for Malwarebytes and then download the first thing you find. 630 00:29:48,240 --> 00:29:48,680 Okay. 631 00:29:48,680 --> 00:29:49,080 Okay. 632 00:29:49,080 --> 00:29:49,080 633 00:29:49,080 --> 00:29:49,080 634 00:29:49,080 --> 00:29:49,080 635 00:29:49,080 --> 00:29:49,080 636 00:29:49,100 --> 00:29:51,420 You can also go to my website. 637 00:29:51,560 --> 00:29:52,720 Go to gurushow.com. 638 00:29:52,780 --> 00:29:56,040 And there's a useful link section with links to the Malwarebytes website. 639 00:29:56,720 --> 00:29:57,360 Oh, okay. 640 00:29:57,440 --> 00:29:57,700 Cool. 641 00:29:58,120 --> 00:30:00,480 So that will probably help quite a bit. 642 00:30:00,540 --> 00:30:03,600 Now, the only other thing that I have to ask is how old is this router? 643 00:30:06,260 --> 00:30:08,400 It's probably a couple of years old. 644 00:30:08,620 --> 00:30:09,000 All right. 645 00:30:09,040 --> 00:30:19,020 If it's more than four or five years old, then one of the reasons that your other people may be able to connect and you can't is that they might have older machines. 646 00:30:19,100 --> 00:30:20,580 And it's operating on an older standard. 647 00:30:21,320 --> 00:30:21,800 Okay. 648 00:30:22,140 --> 00:30:26,120 So the only other thing to look at there is you might need a newer router. 649 00:30:26,260 --> 00:30:32,720 Now, the flip side to that is if you get one of the fancy, brand new, stupid, expensive ones. 650 00:30:33,080 --> 00:30:33,560 Yeah. 651 00:30:34,100 --> 00:30:37,180 Your older machines might not be able to connect all that well. 652 00:30:37,380 --> 00:30:40,180 So you want to find something that's sort of in the middle. 653 00:30:40,500 --> 00:30:48,280 The ones that we like, if you're looking locally, is there's these white Asus, the RT-16s. 654 00:30:49,100 --> 00:30:49,640 Mm-hmm. 655 00:30:49,960 --> 00:30:55,580 They tend to be very nice routers that work with just about every computer that we've put them in front of. 656 00:30:55,720 --> 00:30:58,180 And they have very nice reliability. 657 00:30:59,440 --> 00:30:59,880 Okay. 658 00:31:00,500 --> 00:31:01,780 Well, thank you very much. 659 00:31:01,780 --> 00:31:02,880 I appreciate that. 660 00:31:03,320 --> 00:31:06,140 I'm probably going to be swinging by your place anyway. 661 00:31:06,300 --> 00:31:08,840 But, yeah, thank you so much for the help. 662 00:31:08,960 --> 00:31:10,060 I appreciate that. 663 00:31:10,060 --> 00:31:10,840 It's what I do, man. 664 00:31:10,920 --> 00:31:11,620 Thank you for the call. 665 00:31:11,660 --> 00:31:12,360 I appreciate it. 666 00:31:12,400 --> 00:31:12,720 Thank you. 667 00:31:12,820 --> 00:31:13,260 Bye. 668 00:31:13,400 --> 00:31:14,000 Thank you. 669 00:31:14,100 --> 00:31:14,340 Thank you. 670 00:31:14,360 --> 00:31:17,120 So, yeah, if you have infections. 671 00:31:17,120 --> 00:31:21,100 Infections, you know, and most everybody does. 672 00:31:21,400 --> 00:31:26,040 I mean, that's one of the reasons that you'll notice that we occasionally will say, 673 00:31:26,240 --> 00:31:26,960 hey, guess what? 674 00:31:27,020 --> 00:31:31,540 We're doing basically free tune-ups on machines. 675 00:31:31,580 --> 00:31:41,160 It's because every machine that comes in, nearly all of them, I would say greater than 80% have infections on them. 676 00:31:41,560 --> 00:31:43,800 And a lot of them are sort of innocuous. 677 00:31:43,800 --> 00:31:45,880 They're the ones that are just, like, advertising infections. 678 00:31:45,960 --> 00:31:46,760 Or whatever. 679 00:31:47,120 --> 00:31:48,240 Or things that aren't terrible. 680 00:31:48,540 --> 00:31:48,920 Right? 681 00:31:49,000 --> 00:31:52,660 They're not necessarily stealing your data or encrypting your stuff. 682 00:31:54,020 --> 00:31:55,800 But it's just so prevalent. 683 00:31:56,020 --> 00:31:57,180 And people just get used to it. 684 00:31:57,200 --> 00:32:03,820 They're like, yeah, you know, all that advertising, all the extra spam or the email worm that I have on my computer. 685 00:32:04,120 --> 00:32:05,180 I just got used to it. 686 00:32:05,220 --> 00:32:06,880 So, no need to fix it. 687 00:32:07,180 --> 00:32:08,040 Come on now. 688 00:32:08,360 --> 00:32:09,460 Drives me crazy. 689 00:32:09,820 --> 00:32:10,880 Just fix it. 690 00:32:11,100 --> 00:32:11,500 Right? 691 00:32:11,580 --> 00:32:12,760 And then listen. 692 00:32:12,920 --> 00:32:16,160 Because any time that you bring your computer into Computer Guru. 693 00:32:16,160 --> 00:32:17,620 If you bring your computer in. 694 00:32:17,900 --> 00:32:23,260 When you pick it up, we're going to be like, okay, this is what you need to do to not have this happen again. 695 00:32:23,540 --> 00:32:25,780 And a lot of times, this is free advice. 696 00:32:26,000 --> 00:32:26,300 Right? 697 00:32:26,340 --> 00:32:29,600 It's like, you should install this piece of software. 698 00:32:29,860 --> 00:32:36,840 You should take these cautionary steps to make sure that you don't get this infection again. 699 00:32:37,040 --> 00:32:38,140 You should have a backup. 700 00:32:38,320 --> 00:32:39,780 You should have all of these different things. 701 00:32:39,820 --> 00:32:42,060 And we're going to tell you, this is what you need to do. 702 00:32:43,500 --> 00:32:46,140 But if you don't listen, you're going to get an infection again. 703 00:32:46,140 --> 00:32:49,240 And you just, you don't have to, it doesn't have to be that way. 704 00:32:49,300 --> 00:32:50,580 Your computer doesn't have to be slow. 705 00:32:50,780 --> 00:32:53,340 You don't have to be afraid of using your computer online. 706 00:32:53,820 --> 00:33:00,860 You don't have to worry about your data getting stolen or your passwords being stolen. 707 00:33:01,060 --> 00:33:02,460 You don't have to worry about any of that stuff. 708 00:33:02,580 --> 00:33:06,460 It just takes a bit of planning. 709 00:33:07,100 --> 00:33:07,500 Right? 710 00:33:07,600 --> 00:33:08,940 And a little bit of advice. 711 00:33:11,280 --> 00:33:12,080 All right. 712 00:33:12,100 --> 00:33:12,820 Let's go and talk to Charles. 713 00:33:12,960 --> 00:33:13,440 Hey, Charles. 714 00:33:13,500 --> 00:33:14,020 How are you today? 715 00:33:15,280 --> 00:33:15,860 Hey, good. 716 00:33:15,860 --> 00:33:17,000 Good morning. 717 00:33:17,260 --> 00:33:17,880 How are you? 718 00:33:18,060 --> 00:33:18,720 I'm doing well. 719 00:33:18,760 --> 00:33:19,080 Thank you. 720 00:33:19,600 --> 00:33:20,260 Thank you. 721 00:33:20,280 --> 00:33:22,420 Well, my problem's kind of weird. 722 00:33:22,580 --> 00:33:25,880 I've got a new Windows 8.1 machine here in ACES. 723 00:33:26,740 --> 00:33:30,300 My wife likes to use Thunderbird as her mail client. 724 00:33:30,520 --> 00:33:30,780 Okay. 725 00:33:31,480 --> 00:33:35,480 And since we installed it on this machine, it just doesn't play well. 726 00:33:35,880 --> 00:33:40,180 It continually goes into not responding mode and we have to shut it down. 727 00:33:40,440 --> 00:33:45,320 And she can't delete stuff from the inbox as easily. 728 00:33:45,380 --> 00:33:45,840 And so, I'm going to tell you a little bit about this. 729 00:33:45,860 --> 00:33:48,480 I'm just wondering, is that something you've heard of? 730 00:33:48,560 --> 00:33:50,980 Are there better mail clients out there that'll work? 731 00:33:51,200 --> 00:33:55,560 Anytime you use any of the Mozilla products, I die a little bit inside. 732 00:33:59,320 --> 00:34:00,560 So, who's your mail provider? 733 00:34:01,780 --> 00:34:03,520 Well, we have three of them. 734 00:34:03,560 --> 00:34:04,460 She has three of them. 735 00:34:04,500 --> 00:34:06,900 You know, Gmail, Yahoo, and another one. 736 00:34:07,120 --> 00:34:11,460 Does it tend to happen where she's able to delete from one of the accounts but not the other? 737 00:34:12,020 --> 00:34:12,380 No. 738 00:34:13,000 --> 00:34:14,100 So, it's all of them? 739 00:34:14,580 --> 00:34:15,020 Yeah. 740 00:34:15,020 --> 00:34:16,040 It's the program. 741 00:34:17,340 --> 00:34:22,880 And I don't know if there's a fix for it other than just to change the mail client. 742 00:34:23,100 --> 00:34:23,320 All right. 743 00:34:23,380 --> 00:34:24,700 Tell me a little bit more about the computer. 744 00:34:25,760 --> 00:34:26,860 So, typical questions. 745 00:34:26,940 --> 00:34:27,420 How old is it? 746 00:34:28,540 --> 00:34:29,420 About two months. 747 00:34:29,940 --> 00:34:31,000 Oh, it's a brand new one. 748 00:34:31,140 --> 00:34:31,460 Okay. 749 00:34:31,760 --> 00:34:33,780 And antivirus that's installed? 750 00:34:34,580 --> 00:34:41,520 I took off Panda the other day because I was reading where someone said that could be an issue for it. 751 00:34:41,560 --> 00:34:43,260 So, I took it off to see if the problem would go away. 752 00:34:43,320 --> 00:34:43,780 It did not. 753 00:34:43,780 --> 00:34:44,580 It did not, right? 754 00:34:44,840 --> 00:34:45,740 Anything else on there? 755 00:34:46,960 --> 00:34:48,760 The free version of Malwarebytes. 756 00:34:49,000 --> 00:34:49,260 Okay. 757 00:34:49,300 --> 00:34:50,320 Is it in trial mode or no? 758 00:34:51,680 --> 00:34:52,880 It's the free version. 759 00:34:53,180 --> 00:34:56,060 Yeah, but for the first month, it's going to run in trial mode. 760 00:34:56,700 --> 00:34:57,360 Oh, okay. 761 00:34:57,640 --> 00:34:58,680 So, I'm curious. 762 00:34:58,780 --> 00:34:59,760 Is it still in trial mode? 763 00:35:01,260 --> 00:35:04,900 I haven't used it in some time, so I can't honestly say. 764 00:35:05,000 --> 00:35:05,220 Probably not. 765 00:35:05,220 --> 00:35:05,260 Okay. 766 00:35:05,360 --> 00:35:05,900 Probably not. 767 00:35:06,300 --> 00:35:06,840 All right. 768 00:35:06,900 --> 00:35:09,820 And so, since day one, when you put that on there, it's been that way? 769 00:35:11,040 --> 00:35:11,760 Pretty much, yes. 770 00:35:12,020 --> 00:35:12,340 Okay. 771 00:35:13,600 --> 00:35:17,960 The mail accounts that you have, the Yahoo and Gmail ones, are they POP or IMAP? 772 00:35:20,280 --> 00:35:22,600 Both those, I believe, are POP. 773 00:35:23,060 --> 00:35:23,540 Okay. 774 00:35:23,580 --> 00:35:24,940 POP should be the faster one. 775 00:35:25,240 --> 00:35:25,680 All right. 776 00:35:25,720 --> 00:35:28,120 So, IMAP is nicer. 777 00:35:28,220 --> 00:35:33,960 We generally tell people to set your accounts up as IMAP so that there's some type of server-side synchronization. 778 00:35:34,760 --> 00:35:35,240 Okay. 779 00:35:36,020 --> 00:35:36,500 But... 780 00:35:36,500 --> 00:35:36,720 Okay. 781 00:35:36,780 --> 00:35:38,060 The Gmail is an IMAP. 782 00:35:38,160 --> 00:35:38,580 Okay. 783 00:35:38,600 --> 00:35:38,760 Good. 784 00:35:41,360 --> 00:35:42,320 But the Yahoo is not. 785 00:35:42,320 --> 00:35:42,760 Yahoo is a POP. 786 00:35:42,860 --> 00:35:43,620 Yahoo is a POP. 787 00:35:43,700 --> 00:35:44,000 All right. 788 00:35:45,500 --> 00:35:50,460 Basically, just without knowing anything more about the machine or its configuration, and 789 00:35:50,460 --> 00:35:55,220 you're saying that it's been that way since day one, I would suggest that it's probably 790 00:35:55,220 --> 00:35:59,680 going to be a Thunderbird problem rather than a communication issue or some other type of 791 00:35:59,680 --> 00:36:00,740 infection that's going on. 792 00:36:02,240 --> 00:36:03,680 Because we have to look at those things first. 793 00:36:03,720 --> 00:36:07,720 Whenever we hear, well, my mail client locks up all the time, first thing that jumps to 794 00:36:07,720 --> 00:36:10,320 mind to me is there might be an email worm, right? 795 00:36:10,320 --> 00:36:14,520 Where it's hijacking the mail program in the background and saying, hey, send out 10,000 796 00:36:14,520 --> 00:36:14,740 emails. 797 00:36:16,940 --> 00:36:21,120 However, if you have Malwarebytes on there and you had Panda on there, that's pretty 798 00:36:21,120 --> 00:36:23,440 unlikely, especially on a Windows 8 machine. 799 00:36:24,160 --> 00:36:29,460 Can you recommend a different aggregating mail client of some kind? 800 00:36:29,760 --> 00:36:31,300 Well, I'm a big fan of Outlook myself. 801 00:36:33,360 --> 00:36:38,440 But the built-in mail client for 8, even though it's got kind of a weird interface, is also 802 00:36:38,440 --> 00:36:39,460 an aggregating mail client. 803 00:36:39,460 --> 00:36:41,280 So you can have multiple accounts in there. 804 00:36:43,260 --> 00:36:50,000 Really, if you're looking for a decent email client, all the free ones are kind of terrible. 805 00:36:50,480 --> 00:36:58,120 So there's something called EM client, which is if you're anti-Microsoft is okay. 806 00:36:58,220 --> 00:36:59,440 It's kind of an Outlook clone. 807 00:37:00,960 --> 00:37:03,120 But really, I like Outlook. 808 00:37:03,320 --> 00:37:09,040 If you have Office, then chances are you've got like a 365 subscription. 809 00:37:09,140 --> 00:37:09,440 It's not a big deal. 810 00:37:09,440 --> 00:37:09,440 811 00:37:09,460 --> 00:37:10,180 And you have Outlook. 812 00:37:10,220 --> 00:37:11,020 Just use it. 813 00:37:11,080 --> 00:37:12,500 It's a decent mail program. 814 00:37:13,340 --> 00:37:14,380 All righty. 815 00:37:15,420 --> 00:37:17,100 Well, thank you for the information. 816 00:37:17,340 --> 00:37:21,240 I'll check into that EM one there and maybe even try the built-in one. 817 00:37:21,420 --> 00:37:23,060 I'm going to suggest one other thing. 818 00:37:23,200 --> 00:37:26,280 You have Thunderbird installed, which means that you probably have Firefox installed. 819 00:37:28,000 --> 00:37:31,080 I would say uninstall Firefox and see if it gets better. 820 00:37:31,840 --> 00:37:33,680 Firefox has this weird issue. 821 00:37:34,020 --> 00:37:39,440 And this is the reason I hate Firefox, is that on some machines, for no apparent reason, 822 00:37:39,440 --> 00:37:39,440 823 00:37:39,440 --> 00:37:39,440 824 00:37:39,440 --> 00:37:39,440 825 00:37:39,440 --> 00:37:39,440 826 00:37:39,440 --> 00:37:39,440 827 00:37:39,440 --> 00:37:39,440 828 00:37:39,440 --> 00:37:39,440 829 00:37:39,440 --> 00:37:43,800 whatsoever, it just makes the machines slow for certain functions. 830 00:37:44,140 --> 00:37:44,540 All right? 831 00:37:44,620 --> 00:37:45,880 A lot of times, it's when you're typing. 832 00:37:46,580 --> 00:37:48,920 And I have no idea why it would be that way. 833 00:37:49,300 --> 00:37:52,860 But we find all the time that people will have Thunderbird installed and they're really 834 00:37:52,860 --> 00:37:54,100 like, my computer's so slow. 835 00:37:54,200 --> 00:37:56,020 It can't even keep up with me typing. 836 00:37:57,100 --> 00:37:59,320 And not even in Firefox. 837 00:37:59,560 --> 00:37:59,660 All right? 838 00:37:59,680 --> 00:38:00,540 Firefox isn't even running. 839 00:38:00,620 --> 00:38:01,760 It's just installed on the computer. 840 00:38:02,100 --> 00:38:02,520 All right? 841 00:38:02,600 --> 00:38:05,760 And they're typing in Word or in their email program. 842 00:38:05,940 --> 00:38:07,000 And it's just dragging along. 843 00:38:07,160 --> 00:38:08,000 And it's like not responding. 844 00:38:08,300 --> 00:38:09,420 Or they'll type in some language language language language language language language language 845 00:38:09,420 --> 00:38:09,420 846 00:38:09,420 --> 00:38:09,420 847 00:38:09,420 --> 00:38:09,420 848 00:38:09,420 --> 00:38:11,140 and then the words will catch up to them. 849 00:38:11,720 --> 00:38:12,600 It's Firefox. 850 00:38:12,980 --> 00:38:14,180 And all you do is uninstall Firefox, 851 00:38:14,360 --> 00:38:16,740 the machine goes back to normal, right? 852 00:38:16,840 --> 00:38:18,120 Instant typing again. 853 00:38:18,560 --> 00:38:20,680 So we don't know why it does that with Firefox. 854 00:38:22,060 --> 00:38:24,820 I honestly have not been invested enough to care. 855 00:38:25,140 --> 00:38:27,160 So it's just been like uninstall Firefox 856 00:38:27,160 --> 00:38:29,740 and problem solved. 857 00:38:30,180 --> 00:38:31,440 So I would say... 858 00:38:32,120 --> 00:38:32,580 What's that? 859 00:38:33,200 --> 00:38:34,000 Go with Chrome. 860 00:38:34,360 --> 00:38:35,300 Yeah, we like Chrome. 861 00:38:35,860 --> 00:38:36,800 Chrome's a good browser. 862 00:38:36,940 --> 00:38:37,660 I can dig it. 863 00:38:37,660 --> 00:38:40,820 So I would say go with that and see what happens. 864 00:38:42,220 --> 00:38:42,900 All right. 865 00:38:43,040 --> 00:38:43,780 Well, thank you. 866 00:38:43,860 --> 00:38:44,280 No problem. 867 00:38:44,380 --> 00:38:46,440 Have yourself a lovely, lovely day. 868 00:38:46,800 --> 00:38:47,480 You too. 869 00:38:47,640 --> 00:38:48,000 All right. 870 00:38:48,060 --> 00:38:49,360 So we're going to take a quick break 871 00:38:49,360 --> 00:38:52,040 and then we are going to come back to more phone calls 872 00:38:52,040 --> 00:38:54,520 and more helping you with free tech support 873 00:38:54,520 --> 00:38:55,660 right here on the Computer Guru Show. 874 00:38:56,040 --> 00:38:57,040 790-2040. 875 00:38:57,140 --> 00:38:57,760 We'll be right back. 876 00:39:06,260 --> 00:39:07,520 Whether you're dealing with 877 00:39:07,520 --> 00:39:09,120 hardware installation or heaven forbid, 878 00:39:09,420 --> 00:39:10,240 a virus... 879 00:39:10,240 --> 00:39:11,520 No! No! No! 880 00:39:11,980 --> 00:39:15,240 Mike Swanson is answering all your questions one by one. 881 00:39:15,380 --> 00:39:17,380 So call in or chat in with yours. 882 00:39:17,680 --> 00:39:18,380 The website? 883 00:39:18,740 --> 00:39:19,920 Gurushow.com. 884 00:39:20,160 --> 00:39:22,520 Tune in, click in, and kick back. 885 00:39:22,740 --> 00:39:24,720 This is the Computer Guru Show 886 00:39:24,720 --> 00:39:27,540 on AM1030, KVOY The Voice. 887 00:39:39,340 --> 00:39:41,300 Mike Swanson, your computer guru, 888 00:39:41,400 --> 00:39:42,420 is just a click away. 889 00:39:42,640 --> 00:39:44,940 Listen and watch at gurushow.com. 890 00:39:45,200 --> 00:39:47,180 This is the Computer Guru Show. 891 00:39:47,680 --> 00:39:49,320 Welcome to my world. 892 00:39:49,360 --> 00:39:50,880 Welcome back to the Computer Guru Show. 893 00:39:50,920 --> 00:39:51,400 My name is Mike. 894 00:39:51,400 --> 00:39:52,500 Here to deal with your technology problems 895 00:39:52,500 --> 00:39:54,520 and treat you like a person in the process. 896 00:39:56,560 --> 00:39:58,400 I guess a lot of people don't realize that 897 00:39:58,400 --> 00:40:02,340 I started Computer Guru almost 17 years ago 898 00:40:02,340 --> 00:40:07,280 because I heard people, of people, 899 00:40:07,520 --> 00:40:09,520 getting just remarkably ripped off 900 00:40:09,520 --> 00:40:10,680 by computer companies. 901 00:40:11,240 --> 00:40:12,460 By the local guys. 902 00:40:12,560 --> 00:40:13,760 Because they're like car mechanics, right? 903 00:40:13,820 --> 00:40:14,460 You don't know what they're doing. 904 00:40:16,100 --> 00:40:18,260 It's some voodoo that happens 905 00:40:19,140 --> 00:40:21,040 and you have to take their word for it. 906 00:40:21,480 --> 00:40:24,280 And so the company has been built, 907 00:40:24,400 --> 00:40:25,420 Computer Guru has been built, 908 00:40:25,460 --> 00:40:29,260 on this idea that you are going to get treated fairly 909 00:40:29,260 --> 00:40:29,960 no matter what. 910 00:40:30,340 --> 00:40:33,320 We are not here to rip you off. 911 00:40:33,460 --> 00:40:34,560 Of course we want to make money 912 00:40:34,560 --> 00:40:35,120 and stay in business, 913 00:40:35,900 --> 00:40:37,500 but we do so at... 914 00:40:37,520 --> 00:40:38,680 mostly a minimum. 915 00:40:38,820 --> 00:40:40,980 Just see my stress on payroll day 916 00:40:40,980 --> 00:40:43,360 and you will know exactly what's going on there. 917 00:40:45,240 --> 00:40:46,760 But it's like, you know, 918 00:40:46,760 --> 00:40:48,240 we want to have good techs 919 00:40:48,240 --> 00:40:49,600 that have good people skills 920 00:40:49,600 --> 00:40:52,120 that are able to solve your problems 921 00:40:52,120 --> 00:40:54,960 and explain to you in a way that you understand 922 00:40:55,540 --> 00:40:59,020 that things are fixed, right? 923 00:40:59,160 --> 00:41:01,080 And that it's not extraneous. 924 00:41:01,180 --> 00:41:04,220 We're not going to do anything that is wasteful. 925 00:41:04,380 --> 00:41:05,220 We're not going to... 926 00:41:05,220 --> 00:41:05,880 We're basically... 927 00:41:05,880 --> 00:41:06,920 We want... 928 00:41:07,520 --> 00:41:07,760 We want to be able to get customers 929 00:41:07,760 --> 00:41:11,320 to give us a little bit of money forever, right? 930 00:41:11,360 --> 00:41:13,140 As far as I want you to trust me enough 931 00:41:13,140 --> 00:41:14,460 that you are a lifer customer, 932 00:41:14,980 --> 00:41:17,120 that you don't have to shop around, 933 00:41:17,340 --> 00:41:18,820 that you'll always come back to me 934 00:41:18,820 --> 00:41:20,360 because I treated you well 935 00:41:20,360 --> 00:41:21,960 every time that you were in there. 936 00:41:22,080 --> 00:41:22,680 The golden rule. 937 00:41:22,920 --> 00:41:23,360 Right. 938 00:41:23,520 --> 00:41:26,620 And the show itself, right? 939 00:41:26,840 --> 00:41:28,080 This radio show, 940 00:41:28,780 --> 00:41:29,220 it's... 941 00:41:29,220 --> 00:41:30,540 You would be surprised 942 00:41:30,540 --> 00:41:32,280 how many people think I make money off of this. 943 00:41:32,340 --> 00:41:35,360 And it is way, way the opposite, right? 944 00:41:35,440 --> 00:41:36,300 As far as... 945 00:41:36,780 --> 00:41:37,220 As... 946 00:41:37,220 --> 00:41:37,280 As... 947 00:41:37,280 --> 00:41:39,880 For me, there's no money in this, right? 948 00:41:39,940 --> 00:41:42,300 Even with the sponsors I have right now, 949 00:41:42,500 --> 00:41:43,980 I lose money every week on this. 950 00:41:44,100 --> 00:41:46,840 But I do it because one day I was driving around town 951 00:41:46,840 --> 00:41:50,900 and I was listening to another radio show about computers, 952 00:41:51,020 --> 00:41:52,040 which isn't even on the air anymore. 953 00:41:52,620 --> 00:41:54,180 And they were... 954 00:41:54,180 --> 00:41:57,580 They were giving out just these lazy, terrible answers. 955 00:41:57,880 --> 00:42:01,540 And quite frankly, the wrong answers every time. 956 00:42:01,800 --> 00:42:02,980 And I just... 957 00:42:02,980 --> 00:42:04,460 I lost my mind. 958 00:42:04,600 --> 00:42:06,660 I just drove across town, 959 00:42:06,660 --> 00:42:08,240 found the nearest radio station 960 00:42:08,240 --> 00:42:11,840 that didn't have a computer show on it, 961 00:42:11,900 --> 00:42:12,340 and I said, 962 00:42:12,400 --> 00:42:13,540 I have to compete with this. 963 00:42:13,880 --> 00:42:18,040 And so it's my civic obligation 964 00:42:18,040 --> 00:42:20,120 to make sure that I am helping people, 965 00:42:20,240 --> 00:42:23,160 to make sure that I am helping in some way 966 00:42:23,160 --> 00:42:25,880 to make the world of computers a little bit better 967 00:42:25,880 --> 00:42:26,840 when it comes to users. 968 00:42:28,140 --> 00:42:30,320 Because we want to treat you well. 969 00:42:30,440 --> 00:42:33,120 We want to make sure that you're treated fairly 970 00:42:33,120 --> 00:42:35,420 and that you are well-informed 971 00:42:35,420 --> 00:42:36,620 as to what... 972 00:42:36,660 --> 00:42:37,500 is actually happening. 973 00:42:38,100 --> 00:42:41,100 So that's what the two components of my life 974 00:42:41,100 --> 00:42:42,200 are all about, right? 975 00:42:42,280 --> 00:42:43,560 Either the shop during the week 976 00:42:43,560 --> 00:42:46,220 where we fix your computers and we do it right. 977 00:42:47,520 --> 00:42:48,820 Or this radio show 978 00:42:48,820 --> 00:42:50,220 where you get an opportunity to fix it yourself 979 00:42:50,220 --> 00:42:51,440 with a little bit of guidance. 980 00:42:52,360 --> 00:42:54,020 So you have an opportunity here. 981 00:42:54,480 --> 00:42:56,240 If you want the help, 982 00:42:56,320 --> 00:42:56,960 you give us a call. 983 00:42:57,180 --> 00:42:57,720 All right? 984 00:42:57,760 --> 00:42:59,920 If you want us to do it for you, 985 00:43:00,460 --> 00:43:01,820 then you give us a call. 986 00:43:01,980 --> 00:43:03,940 So you can either show up down at the shop 987 00:43:03,940 --> 00:43:06,540 or you can give us a call here on the weekend. 988 00:43:07,900 --> 00:43:10,440 I highly suggest that if you are a user 989 00:43:10,440 --> 00:43:14,160 that has some paranoia about viruses 990 00:43:14,160 --> 00:43:17,800 or you want to make sure that you're protected and safe 991 00:43:17,800 --> 00:43:20,860 and you just want to make sure that you're doing well, 992 00:43:21,000 --> 00:43:22,760 then you sign up for the group protection services 993 00:43:22,760 --> 00:43:24,100 or the lockdown service 994 00:43:24,100 --> 00:43:26,820 and we make sure that you don't have those problems 995 00:43:26,820 --> 00:43:28,040 in the future. 996 00:43:28,440 --> 00:43:31,880 And you know that you have some place that you can call. 997 00:43:32,600 --> 00:43:35,280 We'll answer questions generally for free. 998 00:43:35,380 --> 00:43:35,780 All right? 999 00:43:35,860 --> 00:43:36,580 As long as you don't... 1000 00:43:36,660 --> 00:43:38,300 I try to monopolize all of my time. 1001 00:43:38,800 --> 00:43:40,160 But if you call the shop and say, 1002 00:43:40,220 --> 00:43:40,940 hey, I just have a question. 1003 00:43:41,260 --> 00:43:43,580 I just want to know how this works 1004 00:43:43,580 --> 00:43:45,180 or if I can do this 1005 00:43:45,180 --> 00:43:47,840 or what our advice is for whatever, 1006 00:43:48,400 --> 00:43:49,260 you call us, 1007 00:43:49,360 --> 00:43:50,280 we'll pick up the phone, 1008 00:43:50,380 --> 00:43:54,220 we will talk to you kindly for free. 1009 00:43:54,540 --> 00:43:56,460 Not too many businesses like that anymore. 1010 00:43:56,820 --> 00:43:58,240 Not in the computer world anyway. 1011 00:43:59,120 --> 00:44:00,540 So, I mean, if you... 1012 00:44:01,440 --> 00:44:04,520 That's my commitment to you, the user, right? 1013 00:44:04,600 --> 00:44:05,620 To you, my customers. 1014 00:44:05,620 --> 00:44:07,140 To you, my listeners. 1015 00:44:07,360 --> 00:44:07,840 All right? 1016 00:44:07,840 --> 00:44:11,360 I want to make sure that you are treated fairly all the time. 1017 00:44:11,740 --> 00:44:14,200 So give us a call down at the shop, 304-8300, 1018 00:44:14,480 --> 00:44:15,220 if you have any questions 1019 00:44:15,220 --> 00:44:16,480 or if you want to... 1020 00:44:17,000 --> 00:44:18,560 Or if you're interested in signing up 1021 00:44:18,560 --> 00:44:19,780 for any of the services that we have. 1022 00:44:21,140 --> 00:44:22,560 That's what we're here for. 1023 00:44:23,320 --> 00:44:25,260 And we want to keep it fun. 1024 00:44:25,520 --> 00:44:25,900 All right? 1025 00:44:25,960 --> 00:44:26,720 It's like... 1026 00:44:27,580 --> 00:44:31,060 To me, it's important that every day is a learning experience 1027 00:44:31,060 --> 00:44:32,240 and that it's fun 1028 00:44:32,240 --> 00:44:35,020 and that, you know, we're... 1029 00:44:35,620 --> 00:44:36,960 We shouldn't be afraid of our technology. 1030 00:44:37,220 --> 00:44:37,800 We shouldn't be... 1031 00:44:37,800 --> 00:44:39,460 We shouldn't hate our technology. 1032 00:44:40,160 --> 00:44:41,640 And so if you've got, you know, 1033 00:44:41,640 --> 00:44:42,220 if you've got a business 1034 00:44:42,220 --> 00:44:44,780 where you're just hating on your computers every day, right? 1035 00:44:44,860 --> 00:44:47,800 Or you got computers at home, right? 1036 00:44:47,900 --> 00:44:48,940 And you're afraid of them 1037 00:44:48,940 --> 00:44:52,020 or you just don't like it. 1038 00:44:52,060 --> 00:44:54,480 Or if it came installed with Vista XP on it, 1039 00:44:54,540 --> 00:44:54,880 you should... 1040 00:44:55,520 --> 00:44:57,640 Really, you should just take that thing out back 1041 00:44:57,640 --> 00:44:58,500 and office space it. 1042 00:44:58,880 --> 00:44:59,480 It's just... 1043 00:44:59,480 --> 00:45:00,060 It's no good. 1044 00:45:00,220 --> 00:45:01,420 But give us a call. 1045 00:45:01,540 --> 00:45:02,700 We're happy to help you out. 1046 00:45:03,500 --> 00:45:05,300 Also, you should visit our Patreon. 1047 00:45:05,620 --> 00:45:06,000 It's page... 1048 00:45:06,520 --> 00:45:08,420 It's patreon.com slash gurushow 1049 00:45:08,420 --> 00:45:10,560 and help us support the show. 1050 00:45:10,780 --> 00:45:12,540 Thank you very much for listening once again 1051 00:45:12,540 --> 00:45:13,200 to the Computer Guru Show. 1052 00:45:13,300 --> 00:45:14,540 We'll be back next week. 1053 00:45:14,900 --> 00:45:15,640 Thank you.