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From my heart and from my hand, why don't people understand my intention?

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Computer running slow?

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Avoiding.

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Caught a virus?

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No!

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When?

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Does your computer seem to have a life of its own?

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Malfunction.

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Need input.

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The Computer Guru is here.

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Thank God you're here!

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Call in now.

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Now, it's Mike Swanson, your Computer Guru.

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Hello and welcome to the Computer Guru Show.

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My name's Mike, here to deal with your technology needs and treat you like a person in the process.

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Give us a call if you'd like to be part of the show.

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It's 520-790-2040.

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Hello, Kent.

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Good morning, Mr. Guru.

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We've got Kent here.

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We've got Tara.

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Hello.

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We've got a guest who we'll get to in a minute.

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But let's start by saying there are a lot of things happening in the world, in technology anyway,

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that you may not, you should probably be aware of.

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Right?

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So we're going to get started.

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We're going to spend probably the first hour of the show talking mostly about scams and

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ways that people are just trying to steal your money.

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Always.

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Because that's what they want to do.

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It's much easier to steal it than to earn it.

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That's what I hear anyway.

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It's not like I have that much of it to give anyway.

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This is true.

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We're all poor, poor individuals.

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But so we basically, this is going to be an interesting show.

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All right?

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Because Mark was talking about it.

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He was talking in the last hour a little bit.

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There's a bit of a buzz.

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I've been keeping things under wraps.

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Mainly just because I haven't really known anything up until like yesterday.

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But stick around for the second hour for news on what's coming up with the Computer Guru

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Show and how it's going to move forward.

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But just stick around for that part.

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First, we're going to talk to Jay here.

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Jay is a, he called me last week.

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After one of the, after last week's show, was it?

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Yeah.

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Yeah.

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And basically wanted to talk about the Microsoft scammers that are out there or tech support

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scammers that exist out there.

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Now, Jay is a tech journalist.

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He lives in Green Valley.

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He's chilling out in the Green Valley.

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And he's principal of Collar Radio Communications Group.

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And he's got some old school cred.

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Yeah.

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Like I used to as far as running the old BBSs.

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You started Colorado Snowbank in 85.

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Man, that's, I remember seeing the name of your BBS on the national lists back in the

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day.

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Just because I used to keep track of those and I have a crazy memory.

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But did you say you went multi-line with that?

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We went multi-line.

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Yeah.

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It was under TBBS, the breadboard system, which was the only one that had multi-line.

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At least in the beginning, yeah.

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Yeah.

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All right.

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Now you produce news segments.

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I couldn't be more secure.

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OK.

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OK.

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OK.

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OK.

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OK.

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OK.

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OK.

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OK.

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OK.

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And there's a certain demographic, which I tend to talk to, which seem to be most at risk as far as either the age range or the technology proficiency that we really have to watch out for and say, hey, listen, you can't just fall for stuff like this.

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And like the Nigerian print scams that have been going on for 20 years and people still fall for them.

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Longer than that.

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Yeah.

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Well, about 20 AOL days, really.

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Well, okay.

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Okay.

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Online.

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But they originally started out with a letter.

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They were sending out letters to attorneys and dentists and stuff like that.

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Then they migrated to the online world and it's called a 419 scam.

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Oh, yeah?

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Yeah.

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See, now, I'm one of these weird people that I actually don't get mail, like at all.

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It's like there's...

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There's still...

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At my house, there's still the, this address is vacant slip in the mailbox.

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So I just...

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No mail.

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So I'm just one...

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I'm kind of weird like that.

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I actually know somebody who got the letter way, way back in the day.

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Really?

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Regarding their business.

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Huh.

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And they gave them money and did not get it back, even though it eventually got reported and whatnot.

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So, Jay, tell me about yourself and what your motivation is for...

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What's going on here with scam and...

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Well, motivation and my motivation here was talk about a whole...

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Just a little segment called scam baiting.

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And to go back, there are actually three types of people who are at risk.

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One, you're talking about the older college kids and also people who are foreign, who don't speak the language quite as well.

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Right.

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They are easily intimidated.

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And...

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So there's a whole segment that's called scam baiters.

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But to just give you a little bit of background, we're talking about big money.

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And in April 26, 2017, there was a new survey that indicates Americans...

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This is just Americans lost $9.5 billion to phone scams.

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And that was just last year.

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So who knows?

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Who knows what happened all of 17 and what's happening now?

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So it's big bucks that they are making.

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And it's not only Americans.

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These scammers are all over the world.

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Okay.

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So you mentioned scam baiting, at least the phrase scam baiters.

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Now, there's plenty of scammers out there.

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But typically, the scam baiters are things like the ones that are trying to hook...

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the scammers into making a mistake or reverse engineering the scammers.

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As an example, there was an article on Reddit yesterday that talked about one of the, quote unquote, scam baiters

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that basically hacked his way into the scammers and refunded a bunch of money to people that had had their money taken by the scammers.

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And so these guys are out there kind of...

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They're more like the 4chan and 8chan crowd that are reverse engineering the scammers and saying,

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well, you know what?

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We're not going to let you get away with this.

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And a lot of them are just wasting time, which is great.

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Because if they're on there trying to waste the time of the scammer,

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that person isn't out scamming somebody else at that moment, someone who's very much at risk.

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And at least in my line of work during my day job, Mary, we deal with this every day,

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right?

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Right.

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Right.

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And so I call up and say, well, you know, or they come into the shop and say, well, you know,

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I let this person onto my machine and they did horrible things and they gave me my credit card number.

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And now I need you to fix my computer to make sure that it's secure.

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So there's definitely a lot of money, not just directly like the, you know,

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the billions of dollars that were lost directly to scammers,

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but there's an entire secondary market where now these people have to go and have their computer looked at

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and they end up spending money with places like me or, you know, Best Buy or somebody.

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Right.

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Or somebody else to try to get their machine back in a working state afterwards.

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So there's an indirect market or loss involved with that also,

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which I assume is going to be probably on par with that original number, right?

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Because they're going to take a couple hundred dollars from,

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or up to $400 on average from every person that they deal with.

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And then you're, that person then has to go and spend another, you know,

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$150 to $200 to get their machine fixed up afterwards.

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So that's, that's a huge amount of money that's out there in the world.

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Just because, because people are, well, on two sides of it,

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you've got the gullibility of the user side,

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but you also have the, the,

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the aspect of it where you've got people that are just preying upon others.

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And you're going to see a lot of this with people who have like regular phone lines.

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Like if you have a landline in your house,

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you're much more likely to be contacted by these types of people.

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Like,

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I never get the call.

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I don't get the calls anymore, right?

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Just because I'm cell phone only.

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I don't have any landlines,

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but people who have landlines get these calls all the time.

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Cell phones are being attacked all the time.

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Now, member card services.

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Yeah, that's a big one.

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And before you go back on that and you,

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you hit the nail on the head,

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what do scam baiters do?

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Their whole goal is to waste their time hours on end.

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And even right now,

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as we speak,

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and you can go to YouTube and look up scam baiting or IRS scam.

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There is a live stream now and there's a series of five or six,

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seven scam baiters.

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And they're not all guys.

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They're women,

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they're men,

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they're old,

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young,

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some speak Spanish.

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They're online right now.

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Real time scam baiting.

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You can go to YouTube,

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find it and listen to them.

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And if you,

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uh,

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if you're out there and you've never heard,

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what,

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uh,

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some of these scams are the Medicare fried fraud,

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the,

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uh,

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oh,

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uh,

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the grant scam.

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Uh,

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you can go to YouTube,

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you're safe and look up scam baiting or IRS scam.

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And you can,

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uh,

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see literally hundreds of thousands of videos.

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And a lot of these people are creative even with cartoons and names.

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But the,

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these people are doing,

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and then you can familiarize yourself with what's going on.

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It is a lot of it is funny.

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A lot of it is NSFW.

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That's for sure.

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You learned how to swear in Hindi.

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You can learn a second language.

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It's very educational.

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Uh,

282
00:10:34,860 --> 00:10:38,640
but you can see what's going on and the situations.

283
00:10:38,660 --> 00:10:42,220
He's scam baiters will call in as an old lady,

284
00:10:42,240 --> 00:10:45,820
an old man who's on a low income.

285
00:10:46,160 --> 00:10:47,720
These scammers do,

286
00:10:48,180 --> 00:10:48,800
not care.

287
00:10:49,360 --> 00:10:49,680
Nope.

288
00:10:49,840 --> 00:10:50,320
All right.

289
00:10:50,340 --> 00:10:50,440
Well,

290
00:10:50,500 --> 00:10:52,720
we're going to talk more about that after we do the first break here.

291
00:10:52,780 --> 00:10:52,920
First,

292
00:10:53,020 --> 00:10:54,200
let's take a moment to mention our sponsor.

293
00:10:54,300 --> 00:10:55,520
That would be perfection out of works.

294
00:10:55,900 --> 00:10:57,020
You can visit their website,

295
00:10:57,160 --> 00:10:57,460
perfection,

296
00:10:57,520 --> 00:11:02,160
out of works.com and they will happily get your car in for a 26 point inspection.

297
00:11:02,300 --> 00:11:04,520
It is that time of year as you know,

298
00:11:04,540 --> 00:11:05,160
starting to,

299
00:11:05,700 --> 00:11:06,800
we're going to end up in before,

300
00:11:06,860 --> 00:11:07,120
you know,

301
00:11:07,180 --> 00:11:08,020
it's gonna be summer again.

302
00:11:08,180 --> 00:11:08,940
True story.

303
00:11:09,040 --> 00:11:09,280
Yeah.

304
00:11:09,580 --> 00:11:09,900
And,

305
00:11:10,040 --> 00:11:10,300
uh,

306
00:11:10,320 --> 00:11:10,500
well,

307
00:11:10,560 --> 00:11:11,520
you never know right now,

308
00:11:11,600 --> 00:11:12,060
uh,

309
00:11:12,480 --> 00:11:15,160
cause one day it's 50 degrees and one day it's 80 degrees.

310
00:11:15,200 --> 00:11:15,320
You,

311
00:11:15,380 --> 00:11:16,080
you just don't know,

312
00:11:16,600 --> 00:11:18,080
but go down there and get your,

313
00:11:18,180 --> 00:11:18,840
your 26 point inspection.

314
00:11:18,980 --> 00:11:19,880
You can also give them call three,

315
00:11:19,960 --> 00:11:20,120
two,

316
00:11:20,140 --> 00:11:21,220
three 8650.

317
00:11:21,560 --> 00:11:24,100
Tell Mike and his team that you heard from us and you get a little bit of

318
00:11:24,980 --> 00:11:26,040
prioritized expedited service.

319
00:11:26,740 --> 00:11:27,060
Yeah.

320
00:11:27,180 --> 00:11:27,840
Cause you know,

321
00:11:27,840 --> 00:11:28,560
computer career show.

322
00:11:29,140 --> 00:11:29,460
Anyway,

323
00:11:29,580 --> 00:11:30,280
check them out.

324
00:11:30,600 --> 00:11:31,400
Perfection out of works.com.

325
00:11:31,680 --> 00:11:32,820
Listen to their ad coming up next.

326
00:11:32,880 --> 00:11:34,180
And we'll be right back after this.

327
00:11:48,180 --> 00:11:48,200
Oh,

328
00:11:48,200 --> 00:11:48,440
yeah.

329
00:11:49,200 --> 00:11:50,040
Look up.

330
00:11:50,680 --> 00:11:51,200
Hmm.

331
00:11:51,640 --> 00:11:52,420
Pop pop.

332
00:11:54,600 --> 00:11:56,080
Your computer guru.

333
00:11:56,140 --> 00:11:58,960
Mike Swanson is here to help you tame that beast of a machine.

334
00:11:59,200 --> 00:12:02,820
Join the chat right now at guru show.com or call in.

335
00:12:02,900 --> 00:12:05,500
This is the computer guru show on KVO.

336
00:12:05,540 --> 00:12:06,380
Why the voice?

337
00:12:10,200 --> 00:12:11,620
Your technology guru.

338
00:12:11,760 --> 00:12:14,600
Mike Swanson is answering all your questions one by one.

339
00:12:14,620 --> 00:12:14,840
Yes.

340
00:12:15,000 --> 00:12:16,640
So chime in with yours.

341
00:12:16,760 --> 00:12:18,160
The website is guru.com.

342
00:12:18,160 --> 00:12:18,840
And you can also tune in to the computer guru show.com.

343
00:12:19,200 --> 00:12:19,900
Tune in,

344
00:12:19,940 --> 00:12:21,360
click in and kick back.

345
00:12:21,620 --> 00:12:23,520
This is a computer guru show.

346
00:12:25,080 --> 00:12:26,860
Welcome back to the computer guru show.

347
00:12:26,960 --> 00:12:29,540
My name is make Mike here to deal with your technology needs.

348
00:12:29,560 --> 00:12:29,820
Andrew,

349
00:12:29,840 --> 00:12:30,720
would you like a person in the process?

350
00:12:30,780 --> 00:12:31,860
We have Jay Melnick in.

351
00:12:31,960 --> 00:12:37,880
He is a basically a journalist working on stories about scammers and,

352
00:12:37,960 --> 00:12:41,560
and all of the sort of nuance that's happening in that particular area,

353
00:12:41,580 --> 00:12:43,300
trying to keep people safe and doing a bunch of interviews.

354
00:12:43,360 --> 00:12:43,580
He said,

355
00:12:44,120 --> 00:12:44,560
so,

356
00:12:44,640 --> 00:12:45,660
so tell me about you.

357
00:12:45,740 --> 00:12:46,120
Let's,

358
00:12:46,120 --> 00:12:47,280
let's get a little background on you,

359
00:12:47,340 --> 00:12:47,520
Jay.

360
00:12:47,620 --> 00:12:47,880
I mean,

361
00:12:47,880 --> 00:12:48,140
other than the,

362
00:12:48,140 --> 00:12:48,140


363
00:12:48,140 --> 00:12:48,140


364
00:12:48,140 --> 00:12:48,140


365
00:12:48,140 --> 00:12:48,140


366
00:12:48,140 --> 00:12:48,140


367
00:12:48,140 --> 00:12:48,140


368
00:12:48,140 --> 00:12:48,140


369
00:12:48,160 --> 00:12:48,960
other than your intro here,

370
00:12:49,120 --> 00:12:50,100
what is your,

371
00:12:51,520 --> 00:12:53,100
what started you on this path?

372
00:12:53,320 --> 00:12:53,840
Do you think

373
00:12:53,840 --> 00:12:55,100
on the path of computers?

374
00:12:55,420 --> 00:12:55,760
Yeah.

375
00:12:56,240 --> 00:12:57,220
I'm always curious.

376
00:12:57,300 --> 00:12:58,400
So how people got into technology,

377
00:12:58,980 --> 00:12:59,420
uh,

378
00:13:01,320 --> 00:13:01,760
in,

379
00:13:01,880 --> 00:13:02,660
in high school,

380
00:13:03,240 --> 00:13:03,680
uh,

381
00:13:04,020 --> 00:13:06,160
an Emily Griffith opportunity school.

382
00:13:06,300 --> 00:13:06,880
There was a,

383
00:13:07,000 --> 00:13:07,280
uh,

384
00:13:07,300 --> 00:13:08,520
beginning computing,

385
00:13:08,600 --> 00:13:10,060
and this was punch card days,

386
00:13:10,220 --> 00:13:10,840
right?

387
00:13:10,960 --> 00:13:12,320
So we learned machine language.

388
00:13:12,620 --> 00:13:14,440
And then the university of Denver,

389
00:13:14,980 --> 00:13:15,420
uh,

390
00:13:15,540 --> 00:13:17,580
we did programming and that was Algal.

391
00:13:17,700 --> 00:13:18,140
And,

392
00:13:18,140 --> 00:13:18,140


393
00:13:18,140 --> 00:13:18,140


394
00:13:18,140 --> 00:13:18,140


395
00:13:18,140 --> 00:13:18,140


396
00:13:18,140 --> 00:13:18,140


397
00:13:18,140 --> 00:13:18,140


398
00:13:18,140 --> 00:13:18,140


399
00:13:18,160 --> 00:13:22,660
and that was the huge with the raised floors and air conditionings.

400
00:13:22,660 --> 00:13:25,760
And that was like one Thursday every month or something.

401
00:13:25,980 --> 00:13:26,380
Right.

402
00:13:26,920 --> 00:13:27,360
Uh,

403
00:13:28,160 --> 00:13:28,240
college,

404
00:13:28,540 --> 00:13:28,900
uh,

405
00:13:29,740 --> 00:13:30,400
went into,

406
00:13:30,540 --> 00:13:31,000
uh,

407
00:13:31,200 --> 00:13:31,380
uh,

408
00:13:31,380 --> 00:13:32,560
it or whatever.

409
00:13:32,680 --> 00:13:34,020
And I was still punch cards.

410
00:13:34,600 --> 00:13:35,980
And I got to be thinking,

411
00:13:36,040 --> 00:13:36,200
well,

412
00:13:36,240 --> 00:13:38,560
she is a computer's the way they're going to go.

413
00:13:39,320 --> 00:13:40,780
And it's just programming.

414
00:13:41,720 --> 00:13:42,160
We're,

415
00:13:42,180 --> 00:13:42,600
you know,

416
00:13:42,640 --> 00:13:43,020
what's,

417
00:13:43,020 --> 00:13:44,460
what's the downfall of that?

418
00:13:44,600 --> 00:13:45,040
Well,

419
00:13:45,120 --> 00:13:45,680
the punch cards,

420
00:13:45,720 --> 00:13:45,860
well,

421
00:13:48,160 --> 00:13:48,520
it's a little bit more complex than that.

422
00:13:48,520 --> 00:13:48,520


423
00:13:48,520 --> 00:13:48,520


424
00:13:48,520 --> 00:13:48,820
uh,

425
00:13:49,380 --> 00:13:50,800
let's take away the human element.

426
00:13:50,900 --> 00:13:52,880
So computers will be programming computers.

427
00:13:53,780 --> 00:13:55,780
What is that going to look like in the future?

428
00:13:55,860 --> 00:13:56,880
Let's before PCs.

429
00:13:57,460 --> 00:14:01,900
So I went back to business and went to my,

430
00:14:02,100 --> 00:14:02,300
uh,

431
00:14:03,120 --> 00:14:03,940
radio days,

432
00:14:04,060 --> 00:14:04,480
I guess,

433
00:14:04,480 --> 00:14:07,660
and Denver and doing all kinds of stuff and TV.

434
00:14:08,340 --> 00:14:09,120
And then,

435
00:14:09,140 --> 00:14:09,340
uh,

436
00:14:10,540 --> 00:14:16,420
went back and saw the new thing of BBSs and I liked what was going on.

437
00:14:16,500 --> 00:14:18,140
So that's where I started going to the,

438
00:14:18,140 --> 00:14:18,140


439
00:14:18,140 --> 00:14:18,140


440
00:14:18,140 --> 00:14:18,140


441
00:14:18,140 --> 00:14:18,140


442
00:14:18,140 --> 00:14:18,140


443
00:14:18,140 --> 00:14:18,140


444
00:14:18,140 --> 00:14:18,140


445
00:14:18,140 --> 00:14:18,140


446
00:14:18,140 --> 00:14:18,140


447
00:14:18,140 --> 00:14:18,140


448
00:14:18,140 --> 00:14:18,140


449
00:14:18,140 --> 00:14:18,140


450
00:14:18,140 --> 00:14:18,140


451
00:14:18,160 --> 00:14:18,260
uh,

452
00:14:18,460 --> 00:14:19,060
the Colorado snow bank.

453
00:14:19,200 --> 00:14:20,100
This is 85,

454
00:14:20,460 --> 00:14:20,940
84,

455
00:14:21,940 --> 00:14:22,380
uh,

456
00:14:22,520 --> 00:14:23,820
got laughed at a lot.

457
00:14:23,920 --> 00:14:27,440
Cara snow bank cause skiing in Colorado and,

458
00:14:27,500 --> 00:14:27,660
uh,

459
00:14:27,820 --> 00:14:31,220
tried to sell that idea.

460
00:14:31,360 --> 00:14:31,740
Oh yeah.

461
00:14:31,860 --> 00:14:32,200
People,

462
00:14:32,260 --> 00:14:38,300
people's computers calling other computers and I get snow reports and road reports and all this other stuff.

463
00:14:38,420 --> 00:14:41,060
And they just sort of looked at me and laughed,

464
00:14:41,260 --> 00:14:41,860
you know,

465
00:14:41,860 --> 00:14:44,080
and had to take it on the road and stuff.

466
00:14:44,300 --> 00:14:46,060
And then over a time period,

467
00:14:46,140 --> 00:14:47,500
some of these people who are laughing,

468
00:14:47,500 --> 00:14:50,520
they'll unveil and laugh anymore.

469
00:14:50,600 --> 00:14:53,300
They became gurus and then I was laughing at them.

470
00:14:53,480 --> 00:14:55,220
So yeah.

471
00:14:55,600 --> 00:14:57,180
So those of you don't know,

472
00:14:57,260 --> 00:14:58,520
the BBSs are,

473
00:14:58,700 --> 00:15:00,380
were bulletin board systems and they were,

474
00:15:00,400 --> 00:15:03,620
they were effectively the precursor to the internet.

475
00:15:04,060 --> 00:15:04,520
Um,

476
00:15:04,700 --> 00:15:05,200
especially,

477
00:15:05,360 --> 00:15:05,920
I mean,

478
00:15:05,940 --> 00:15:07,420
you really started seeing the,

479
00:15:07,460 --> 00:15:11,240
where things were going when things like echo mail came up,

480
00:15:11,280 --> 00:15:12,040
became a thing.

481
00:15:12,160 --> 00:15:12,640
If I don't know.

482
00:15:12,820 --> 00:15:13,200
Yeah.

483
00:15:13,280 --> 00:15:14,320
So where you had,

484
00:15:14,320 --> 00:15:14,600
uh,

485
00:15:14,740 --> 00:15:17,480
and different bulletin boards all came out.

486
00:15:17,480 --> 00:15:17,480


487
00:15:17,500 --> 00:15:21,360
And then you started communicating with one another to share information so that you could do like,

488
00:15:21,460 --> 00:15:21,540
uh,

489
00:15:22,240 --> 00:15:22,820
you know,

490
00:15:22,820 --> 00:15:26,340
it's kind of weird is that you used to have like a,

491
00:15:26,340 --> 00:15:26,660
uh,

492
00:15:26,820 --> 00:15:28,220
think of like your work email.

493
00:15:28,540 --> 00:15:28,980
Yeah.

494
00:15:29,040 --> 00:15:29,780
So you'd be able to,

495
00:15:29,820 --> 00:15:32,580
to log into the BBS and check your individual mail.

496
00:15:32,720 --> 00:15:33,720
And there was generally a,

497
00:15:34,500 --> 00:15:34,600
uh,

498
00:15:34,880 --> 00:15:42,780
a series of posts which were somewhat similar to what Reddit is today to a certain extent where people could comment on and have a conversation.

499
00:15:43,240 --> 00:15:46,280
And then once things like Fido net became a thing,

500
00:15:46,280 --> 00:15:57,680
then those same conversations were then echoed to other bulletin board systems where other people could log into them and also communicate with that particular thread or send mail from one server to another.

501
00:15:57,980 --> 00:15:58,740
And it was,

502
00:15:59,000 --> 00:15:59,760
it,

503
00:15:59,820 --> 00:16:03,340
it definitely was what the internet is now.

504
00:16:03,620 --> 00:16:04,140
Yeah.

505
00:16:04,140 --> 00:16:06,460
As far as you could see the,

506
00:16:06,500 --> 00:16:08,000
the echoes of that,

507
00:16:08,080 --> 00:16:08,500
uh,

508
00:16:08,560 --> 00:16:09,520
sort of a Darwinian,

509
00:16:09,560 --> 00:16:10,060
uh,

510
00:16:11,140 --> 00:16:12,100
precursor to that.

511
00:16:12,680 --> 00:16:13,200
It's,

512
00:16:13,200 --> 00:16:14,320
it was pretty interesting.

513
00:16:14,360 --> 00:16:14,560
And I,

514
00:16:14,560 --> 00:16:14,820
I've,

515
00:16:14,900 --> 00:16:19,220
I found myself hugely fascinated with the bulletin board systems of the back in the day.

516
00:16:19,820 --> 00:16:21,880
And I spent a lot of time doing that,

517
00:16:21,880 --> 00:16:22,060
uh,

518
00:16:22,240 --> 00:16:23,040
even though my,

519
00:16:23,080 --> 00:16:25,680
my father was not terribly happy with it.

520
00:16:26,120 --> 00:16:26,600
Um,

521
00:16:26,880 --> 00:16:28,020
because at the time,

522
00:16:28,040 --> 00:16:28,280
you know,

523
00:16:28,280 --> 00:16:28,720
I was,

524
00:16:29,280 --> 00:16:30,060
I don't know,

525
00:16:30,100 --> 00:16:31,800
12 years old or something like that.

526
00:16:31,900 --> 00:16:32,240
And,

527
00:16:32,320 --> 00:16:32,620
uh,

528
00:16:32,840 --> 00:16:34,920
I kept tearing apart computers to,

529
00:16:35,000 --> 00:16:35,460
to,

530
00:16:35,600 --> 00:16:36,060
you know,

531
00:16:36,060 --> 00:16:37,900
make a bigger system and,

532
00:16:37,960 --> 00:16:41,820
and build my own home network and stuff like that.

533
00:16:41,880 --> 00:16:42,060
And,

534
00:16:42,100 --> 00:16:42,340
uh,

535
00:16:42,340 --> 00:16:42,680
yeah,

536
00:16:42,760 --> 00:16:43,180
he wasn't,

537
00:16:43,180 --> 00:16:43,720
wasn't pleased,

538
00:16:43,800 --> 00:16:47,140
especially because computers back then were really expensive.

539
00:16:47,640 --> 00:16:48,000
Uh,

540
00:16:48,160 --> 00:16:49,620
so I mean that,

541
00:16:49,740 --> 00:16:50,020
that,

542
00:16:50,100 --> 00:16:51,940
that time I broke his computer,

543
00:16:52,040 --> 00:16:52,440
uh,

544
00:16:52,580 --> 00:16:54,160
which I've told the story before where I,

545
00:16:54,180 --> 00:16:55,580
I took apart his computer and broke it.

546
00:16:56,200 --> 00:16:56,560
Um,

547
00:16:57,200 --> 00:17:01,320
and he gave me the carcass of the machine and then put a lock on his door and said,

548
00:17:01,480 --> 00:17:01,840
yeah,

549
00:17:01,920 --> 00:17:02,940
if you want to use a computer again,

550
00:17:03,020 --> 00:17:03,920
you're going to fix this one.

551
00:17:04,820 --> 00:17:05,180
And,

552
00:17:05,280 --> 00:17:05,480
uh,

553
00:17:05,600 --> 00:17:06,420
that's sort of where the,

554
00:17:06,420 --> 00:17:07,840
the computer guru was born.

555
00:17:08,240 --> 00:17:08,600
But,

556
00:17:08,980 --> 00:17:09,440
you know,

557
00:17:09,480 --> 00:17:12,020
you didn't want to drop another three or $4,000,

558
00:17:12,020 --> 00:17:12,320
uh,

559
00:17:12,340 --> 00:17:16,120
on a replacement machine because that was quite a bit of money back then.

560
00:17:16,600 --> 00:17:17,600
And even,

561
00:17:17,720 --> 00:17:18,240
I mean,

562
00:17:18,280 --> 00:17:19,320
by today's standards,

563
00:17:19,660 --> 00:17:23,820
your smartphone is infinitely more powerful than the machines that we were running the

564
00:17:23,820 --> 00:17:24,760
Bolton boards on,

565
00:17:24,940 --> 00:17:25,760
uh,

566
00:17:26,080 --> 00:17:27,620
it more storage and everything,

567
00:17:27,820 --> 00:17:28,120
right?

568
00:17:28,180 --> 00:17:29,460
It was just so much,

569
00:17:29,480 --> 00:17:31,940
it's such a quaint technology,

570
00:17:32,240 --> 00:17:34,420
but I look back upon those days fondly.

571
00:17:34,480 --> 00:17:34,820
Oh,

572
00:17:34,840 --> 00:17:35,540
my first,

573
00:17:35,660 --> 00:17:35,800
uh,

574
00:17:35,980 --> 00:17:38,780
10 megabyte hard drive was a thousand dollars.

575
00:17:39,600 --> 00:17:41,440
And also when you were,

576
00:17:41,500 --> 00:17:42,320
they were all,

577
00:17:42,340 --> 00:17:42,820
they were all modem.

578
00:17:42,860 --> 00:17:44,060
There was no wifi.

579
00:17:44,440 --> 00:17:45,380
So you're tying,

580
00:17:45,400 --> 00:17:46,540
tying up a phone line.

581
00:17:46,700 --> 00:17:47,240
Oh yeah.

582
00:17:47,480 --> 00:17:47,920
Yeah.

583
00:17:48,000 --> 00:17:54,240
I had a separate phone line just for that because nobody could get me off of that lucky off of the Bolton boards.

584
00:17:55,320 --> 00:17:55,760
Um,

585
00:17:56,040 --> 00:17:56,600
I mean,

586
00:17:56,620 --> 00:17:57,280
at first it was,

587
00:17:57,280 --> 00:17:57,520
you know,

588
00:17:57,520 --> 00:18:03,560
somebody picking up the phone and then you see the garbage appear on the screen because somebody started talking or,

589
00:18:03,640 --> 00:18:04,080
you know,

590
00:18:04,080 --> 00:18:05,240
interrupting your communication.

591
00:18:05,340 --> 00:18:06,520
But yeah,

592
00:18:06,660 --> 00:18:06,960
I mean,

593
00:18:06,960 --> 00:18:08,860
that's some old school cool for,

594
00:18:08,900 --> 00:18:09,160
uh,

595
00:18:09,180 --> 00:18:09,800
when it was not,

596
00:18:09,800 --> 00:18:10,140
you know,

597
00:18:10,140 --> 00:18:11,720
basically we were just nerds back then.

598
00:18:12,240 --> 00:18:12,240


599
00:18:12,360 --> 00:18:12,520
uh,

600
00:18:13,040 --> 00:18:13,540
yeah.

601
00:18:13,860 --> 00:18:14,360
Yeah.

602
00:18:14,400 --> 00:18:15,340
Let me throw something out.

603
00:18:15,380 --> 00:18:15,720
Sure.

604
00:18:15,780 --> 00:18:16,540
Go for it.

605
00:18:16,540 --> 00:18:17,440
Get ready to write.

606
00:18:17,620 --> 00:18:19,540
Here's a great site for everybody.

607
00:18:19,840 --> 00:18:22,540
It's called scam aside.com.

608
00:18:22,720 --> 00:18:26,160
S C A M I C I D E.com.

609
00:18:26,640 --> 00:18:27,680
It's a newsletter.

610
00:18:27,900 --> 00:18:29,300
It's a daily newsletter.

611
00:18:29,700 --> 00:18:36,860
The guy is an attorney and he puts out the latest scams and warnings out there and it's free.

612
00:18:36,960 --> 00:18:38,060
You can get it and,

613
00:18:38,200 --> 00:18:38,480
uh,

614
00:18:38,480 --> 00:18:40,460
you can see what's going on.

615
00:18:40,640 --> 00:18:47,540
So one of the things that we were talking about when we spoke on the phone last week is that I,

616
00:18:47,540 --> 00:18:47,700
you know,

617
00:18:47,740 --> 00:18:49,600
I often don't think about these scams because,

618
00:18:49,640 --> 00:18:50,120
um,

619
00:18:50,820 --> 00:18:53,360
I have insulated myself in such a way.

620
00:18:53,400 --> 00:18:54,240
They don't really see them.

621
00:18:54,300 --> 00:18:57,820
I'm not exposed to them very often other than when a customer comes in and says,

622
00:18:57,880 --> 00:18:58,000
well,

623
00:18:58,060 --> 00:18:58,120
I,

624
00:18:58,160 --> 00:18:58,580
you know,

625
00:18:58,580 --> 00:18:59,800
the scam happened to me.

626
00:19:00,500 --> 00:19:00,900
Um,

627
00:19:01,100 --> 00:19:02,440
so opportunity,

628
00:19:02,480 --> 00:19:02,800
you know,

629
00:19:02,800 --> 00:19:04,420
scams like the yes scam,

630
00:19:05,020 --> 00:19:07,220
which it's not necessarily an online scam.

631
00:19:07,280 --> 00:19:08,100
That's a phone scam.

632
00:19:08,100 --> 00:19:15,460
That a lot of people will inadvertently fall for where someone will call you up on the phone and say,

633
00:19:16,060 --> 00:19:16,560
um,

634
00:19:16,760 --> 00:19:17,260
they,

635
00:19:17,260 --> 00:19:19,580
they can say often little things like,

636
00:19:19,620 --> 00:19:20,260
can you hear me?

637
00:19:20,300 --> 00:19:22,240
But they'll often open with something,

638
00:19:22,320 --> 00:19:23,120
you know,

639
00:19:23,120 --> 00:19:23,960
useful like,

640
00:19:23,980 --> 00:19:24,180
hi,

641
00:19:24,200 --> 00:19:26,780
I'm from blue cross blue shield or something along those lines.

642
00:19:27,000 --> 00:19:28,440
Are you this person?

643
00:19:28,480 --> 00:19:34,120
And they're wanting you to say yes so that they can then take snippets of your conversation.

644
00:19:34,700 --> 00:19:35,200
Uh,

645
00:19:35,200 --> 00:19:37,080
and over the course of the car of the,

646
00:19:37,120 --> 00:19:37,820
uh,

647
00:19:37,960 --> 00:19:39,180
conversation that you have with them,

648
00:19:39,240 --> 00:19:45,240
they can then reorder that in their audio editing platform and have you verbally sign a contract.

649
00:19:45,960 --> 00:19:48,440
And so there's a lot of people that fall for this.

650
00:19:48,600 --> 00:19:49,000
Yeah.

651
00:19:49,280 --> 00:19:50,420
And basically,

652
00:19:50,520 --> 00:19:50,820
you know,

653
00:19:50,860 --> 00:19:52,140
you have to be kind of ruthless.

654
00:19:52,260 --> 00:19:53,840
So if somebody calls you up and says,

655
00:19:54,300 --> 00:19:55,880
I'm so and so are you,

656
00:19:56,320 --> 00:19:57,260
can you hear me?

657
00:19:57,260 --> 00:19:58,880
Or are you this person?

658
00:19:59,460 --> 00:19:59,860
Um,

659
00:20:01,220 --> 00:20:01,960
don't say yes.

660
00:20:02,140 --> 00:20:04,940
That's all that part of social engineering that you see.

661
00:20:05,040 --> 00:20:05,180
Yeah.

662
00:20:05,180 --> 00:20:05,180


663
00:20:05,180 --> 00:20:05,500
Yeah.

664
00:20:05,920 --> 00:20:07,620
That's a manipulation for sure.

665
00:20:08,160 --> 00:20:08,560
And,

666
00:20:08,700 --> 00:20:09,320
uh,

667
00:20:09,640 --> 00:20:10,360
I just,

668
00:20:10,440 --> 00:20:13,600
I don't talk to anybody on the phone in that way.

669
00:20:13,640 --> 00:20:15,000
Like when people call up and say,

670
00:20:15,060 --> 00:20:16,620
is this so and so I can say,

671
00:20:16,720 --> 00:20:17,780
I'll often just say,

672
00:20:17,860 --> 00:20:18,540
how can I help you?

673
00:20:18,740 --> 00:20:19,280
All right.

674
00:20:19,320 --> 00:20:20,780
I won't say yes or no,

675
00:20:20,900 --> 00:20:24,160
or anything that can be used against me in that way.

676
00:20:24,200 --> 00:20:24,800
And mainly because I,

677
00:20:24,820 --> 00:20:26,840
I need them to authenticate with me.

678
00:20:27,120 --> 00:20:27,520
Right.

679
00:20:27,660 --> 00:20:28,720
I don't know who you are.

680
00:20:28,740 --> 00:20:29,340
You're calling me.

681
00:20:29,420 --> 00:20:35,160
You better prove to me who you are before I say anything that's important or that can potentially get in the way of my conversation.

682
00:20:35,160 --> 00:20:35,160


683
00:20:35,160 --> 00:20:36,520
You would,

684
00:20:36,520 --> 00:20:38,600
you would also mention in that same conversation,

685
00:20:38,920 --> 00:20:41,760
how could anyone fall for this,

686
00:20:41,800 --> 00:20:42,560
this stuff?

687
00:20:42,700 --> 00:20:43,300
I mean,

688
00:20:43,320 --> 00:20:45,840
you and I and the people listening out there,

689
00:20:45,880 --> 00:20:46,500
how can,

690
00:20:46,600 --> 00:20:47,000
I mean,

691
00:20:47,000 --> 00:20:48,560
it sounds so ridiculous.

692
00:20:49,260 --> 00:20:49,740
Uh,

693
00:20:49,900 --> 00:20:52,620
they want you to go to a federally authorized store,

694
00:20:52,900 --> 00:20:55,460
which is Walmart or target to keep,

695
00:20:55,480 --> 00:20:59,280
pick up a federally authorized voucher to pay for,

696
00:20:59,380 --> 00:21:01,660
which pre-paid credit card or gift card,

697
00:21:01,720 --> 00:21:02,580
gift card,

698
00:21:02,600 --> 00:21:03,500
which is a gift card.

699
00:21:03,560 --> 00:21:04,600
And how can anybody,

700
00:21:04,700 --> 00:21:05,060
and,

701
00:21:05,140 --> 00:21:05,140


702
00:21:05,140 --> 00:21:05,140


703
00:21:05,140 --> 00:21:05,140


704
00:21:05,140 --> 00:21:05,140


705
00:21:05,140 --> 00:21:05,140


706
00:21:05,140 --> 00:21:05,140


707
00:21:05,140 --> 00:21:05,140


708
00:21:05,140 --> 00:21:05,140


709
00:21:05,140 --> 00:21:05,140


710
00:21:05,140 --> 00:21:05,140


711
00:21:05,140 --> 00:21:05,140


712
00:21:05,140 --> 00:21:05,140


713
00:21:05,160 --> 00:21:09,120
but if you listen to these calls on YouTube,

714
00:21:09,340 --> 00:21:12,320
you can see how it can be.

715
00:21:12,540 --> 00:21:18,620
People can be intimidated or the don't have the use of language or they're greedy.

716
00:21:18,840 --> 00:21:20,800
They rely a lot upon greed.

717
00:21:21,220 --> 00:21:22,680
How that can happen.

718
00:21:22,840 --> 00:21:23,320
Well,

719
00:21:23,440 --> 00:21:27,340
I think there's a sort of like a snow blindness that happens,

720
00:21:27,440 --> 00:21:28,560
but it's tech blind,

721
00:21:28,740 --> 00:21:29,120
right?

722
00:21:29,200 --> 00:21:31,360
Where you've got these people that they have no,

723
00:21:31,440 --> 00:21:31,920
no,

724
00:21:32,000 --> 00:21:34,120
it's magic how their computer works.

725
00:21:34,220 --> 00:21:35,040
And so,

726
00:21:35,160 --> 00:21:41,480
So when they are faced with one of these scammers, they just are like, well, I don't know how any of this works.

727
00:21:41,540 --> 00:21:46,580
So it's much easier for them to just take whatever that other person says, no matter how ridiculous it is.

728
00:21:46,980 --> 00:21:50,220
Like, go down to the store and get a gift card and then come back and give me the number.

729
00:21:51,100 --> 00:21:58,000
They're more willing to do that than to go like, well, I don't know how this works, but that just doesn't seem right to me.

730
00:21:59,020 --> 00:22:03,060
And because it's so foreign to them, they might not even understand that it is wrong.

731
00:22:03,660 --> 00:22:06,660
Or that it's not something that should normally happen.

732
00:22:07,900 --> 00:22:10,220
And that's why over the years, you know, I've encouraged people.

733
00:22:10,320 --> 00:22:15,140
If you have, you know, somebody calling you, trying to scam you, send them my way.

734
00:22:15,340 --> 00:22:16,220
I'll deal with them.

735
00:22:16,360 --> 00:22:18,960
And there's even a new one that happened just last week.

736
00:22:19,060 --> 00:22:22,220
It's a Roku call.

737
00:22:22,660 --> 00:22:25,640
A person calls, says they're from Roku.

738
00:22:26,080 --> 00:22:32,620
And you have to now buy their premium service to get Roku for $200.

739
00:22:33,740 --> 00:22:35,300
Plus $5 a month.

740
00:22:35,780 --> 00:22:39,620
But Roku, it's actually called the Premier Service, not Premium.

741
00:22:40,280 --> 00:22:42,040
But that's a new one out there.

742
00:22:42,660 --> 00:22:43,140
Interesting.

743
00:22:43,340 --> 00:22:43,780
Yeah.

744
00:22:44,120 --> 00:22:46,140
Well, it's definitely not a new thing.

745
00:22:46,240 --> 00:22:57,740
You know, as far as like even what we had Tucson Electric Power that's been issuing warnings like every week through the news saying, you know, if somebody calls you and says they're from TEP, they're not.

746
00:22:58,080 --> 00:23:00,980
Or if they show up at your house, they're probably not.

747
00:23:01,080 --> 00:23:02,580
You know, unless they can probably.

748
00:23:02,580 --> 00:23:05,280
They probably authenticate and have ID and all of that stuff.

749
00:23:06,340 --> 00:23:08,840
You know, scamming is it.

750
00:23:09,800 --> 00:23:18,600
I really wish we could just say that nobody was gullible enough to or naive enough or ignorant enough on the subject to fall for these things.

751
00:23:18,700 --> 00:23:19,600
But they do.

752
00:23:20,860 --> 00:23:24,580
And we'll talk about ways that you can protect yourself after this next break here.

753
00:23:25,100 --> 00:23:27,700
So stick around for more of the Computer Guru Show right here on KVOI.

754
00:23:27,740 --> 00:23:28,980
Give us a call if you'd like to be part of the show.

755
00:23:29,240 --> 00:23:30,220
790-2040.

756
00:23:30,280 --> 00:23:30,900
We'll be right back.

757
00:23:44,040 --> 00:23:45,960
We'll be right back.

758
00:23:51,780 --> 00:23:56,340
We'll be right back.

759
00:24:15,960 --> 00:24:16,660
We'll be right back.

760
00:24:46,500 --> 00:24:46,980
We'll be right back.

761
00:24:46,980 --> 00:24:46,980


762
00:24:46,980 --> 00:24:46,980


763
00:24:46,980 --> 00:24:46,980


764
00:24:46,980 --> 00:24:46,980


765
00:24:46,980 --> 00:24:46,980


766
00:24:46,980 --> 00:24:46,980


767
00:24:46,980 --> 00:24:46,980


768
00:24:46,980 --> 00:24:46,980


769
00:24:46,980 --> 00:24:46,980


770
00:24:46,980 --> 00:24:46,980


771
00:24:46,980 --> 00:24:50,980
There are some ways that we talk about where people can protect themselves from these types of things.

772
00:24:52,200 --> 00:24:55,400
One of which is, you know, just be skeptical.

773
00:24:56,040 --> 00:24:57,180
Really be skeptical.

774
00:24:57,200 --> 00:25:01,920
Like, don't provide credit card information for somebody who calls you.

775
00:25:02,060 --> 00:25:08,980
Now, I mean, if you know who you're dealing with, right, and they can properly authenticate with you, right,

776
00:25:09,000 --> 00:25:15,680
and you've called them at a number that you know is definitely them and you want to initiate some type of payment that way, sure.

777
00:25:15,960 --> 00:25:21,760
But if somebody calls you and says, you know what, I think you need to give us money, you should probably just say no.

778
00:25:23,380 --> 00:25:27,180
And you can also join the fight, you know, as far as that type of stuff is concerned.

779
00:25:28,560 --> 00:25:32,740
And we've talked about this before, which is waste their time as much as possible.

780
00:25:32,860 --> 00:25:38,000
If you've got the time, you know, most of the people that are going to fall for this are probably retired anyway.

781
00:25:38,720 --> 00:25:45,840
So there's a great chance that if you need a new hobby, your hobby can be just wasting the time of somebody trying to.

782
00:25:45,840 --> 00:25:50,760
Scam you and take as long as possible and make them repeat themselves as many times as you can.

783
00:25:52,780 --> 00:26:08,260
What are your tips as far as, you know, what should people be on the lookout for and ways that you think that they can either contribute towards the cause or ways that they can just know that they're trying.

784
00:26:08,360 --> 00:26:10,540
Somebody's trying to scam them in some way or another.

785
00:26:10,720 --> 00:26:13,320
They just it just doesn't make sense.

786
00:26:13,560 --> 00:26:15,240
I mean, what they're trying to offer.

787
00:26:16,020 --> 00:26:16,620
Oh, yeah.

788
00:26:16,640 --> 00:26:20,200
You want a free cruise, but you have to pay these charges or whatever.

789
00:26:21,100 --> 00:26:22,360
You're listening to the show.

790
00:26:22,760 --> 00:26:24,040
You've got the Internet.

791
00:26:24,220 --> 00:26:25,760
You've got the power of the Internet.

792
00:26:25,940 --> 00:26:27,080
You've got the power of Google.

793
00:26:27,380 --> 00:26:28,680
Just Google it up.

794
00:26:29,080 --> 00:26:30,840
You know what they're trying to say.

795
00:26:30,900 --> 00:26:32,140
Oh, what company are you with?

796
00:26:32,660 --> 00:26:33,620
Repeat that again.

797
00:26:34,880 --> 00:26:36,760
Oftentimes you can just type in the phone number they're calling.

798
00:26:37,000 --> 00:26:38,600
You can type in the phone number.

799
00:26:38,640 --> 00:26:42,160
There's a service online that's called bad numbers dot.

800
00:26:42,200 --> 00:26:43,220
I.N.F.O.

801
00:26:44,240 --> 00:26:45,600
You can verify.

802
00:26:45,840 --> 00:26:46,400
You can verify through that.

803
00:26:47,400 --> 00:26:50,240
And if they say they're with the company, take a name and number down.

804
00:26:50,740 --> 00:26:56,520
Find a known good number for that company and call that company.

805
00:26:56,840 --> 00:27:02,460
And even as you well know, they can really spoof and social engineer just from your bank.

806
00:27:02,640 --> 00:27:08,400
It looks like your bank is asking you to like a phishing experiment, phishing experiment or spear phishing.

807
00:27:08,400 --> 00:27:15,720
Even spear phishing is where they have your contact information, especially with all these numbers.

808
00:27:15,840 --> 00:27:19,640
And sites that have been compromised so they can directly say Mr.

809
00:27:19,820 --> 00:27:19,980
Mrs.

810
00:27:20,120 --> 00:27:20,520
Jones.

811
00:27:20,720 --> 00:27:21,440
Thanks, Equifax.

812
00:27:21,720 --> 00:27:22,280
Yeah.

813
00:27:22,400 --> 00:27:24,420
And hey, Target also.

814
00:27:24,860 --> 00:27:24,960
Right.

815
00:27:25,120 --> 00:27:25,940
Home Depot.

816
00:27:26,160 --> 00:27:26,880
Home Depot.

817
00:27:26,900 --> 00:27:28,380
I mean, the list goes on for.

818
00:27:28,760 --> 00:27:31,200
So just hang up.

819
00:27:31,500 --> 00:27:33,360
Call the known good.

820
00:27:33,420 --> 00:27:34,920
Turn your credit card over.

821
00:27:35,040 --> 00:27:35,800
Call them.

822
00:27:36,240 --> 00:27:42,460
And then to go to help the cause, which is time up.

823
00:27:42,460 --> 00:27:43,440
Don't hang up.

824
00:27:43,660 --> 00:27:45,420
Is just talk to them.

825
00:27:45,440 --> 00:27:45,820
Yeah.

826
00:27:45,840 --> 00:27:46,440
I don't hear you.

827
00:27:46,460 --> 00:27:47,080
What did you say?

828
00:27:47,200 --> 00:27:52,040
If you want ideas on how to time up, go to YouTube.

829
00:27:52,160 --> 00:27:54,220
Go look at scam baiting.

830
00:27:54,220 --> 00:27:57,100
Go look at IRS scams.

831
00:27:58,260 --> 00:27:59,660
You'll find them all there.

832
00:27:59,720 --> 00:28:00,720
Hundreds of thousands.

833
00:28:01,240 --> 00:28:03,480
Some are enjoyable and pleasurable.

834
00:28:03,580 --> 00:28:06,360
There's cartoons and funny names.

835
00:28:07,200 --> 00:28:14,740
We have Wonder Woman calling with a voice changer and just all kinds of other people.

836
00:28:14,880 --> 00:28:15,140
Yeah.

837
00:28:15,140 --> 00:28:15,660
There's a lot.

838
00:28:15,660 --> 00:28:16,740
There's a lot of sound boards that are out there.

839
00:28:16,760 --> 00:28:17,180
Sound boards.

840
00:28:17,360 --> 00:28:17,620
Yeah.

841
00:28:19,000 --> 00:28:22,720
There's one of them that is just, it's a riot to listen to.

842
00:28:22,760 --> 00:28:28,540
It's using the Arnold Schwarzenegger sound board to respond to people trying to scam them.

843
00:28:29,720 --> 00:28:32,240
Or it's asking things like, who is your daddy and what does he do?

844
00:28:32,760 --> 00:28:39,940
You know, it's pretty, it's great if you are, if you're cognizant of these things, if you can recognize the scams.

845
00:28:39,960 --> 00:28:44,480
And it's just a lot of fun to watch them waste the time of the scammers.

846
00:28:44,820 --> 00:28:45,180
Yeah.

847
00:28:45,280 --> 00:28:45,520
Yeah.

848
00:28:45,520 --> 00:28:45,640
Yeah.

849
00:28:45,640 --> 00:28:45,640


850
00:28:45,640 --> 00:28:45,640


851
00:28:45,640 --> 00:28:45,640


852
00:28:45,640 --> 00:28:45,640


853
00:28:45,640 --> 00:28:45,640


854
00:28:45,640 --> 00:28:45,640


855
00:28:45,640 --> 00:28:45,640


856
00:28:45,640 --> 00:28:45,640


857
00:28:45,640 --> 00:28:45,640


858
00:28:45,640 --> 00:28:45,640


859
00:28:45,640 --> 00:28:45,640


860
00:28:45,640 --> 00:28:45,640


861
00:28:45,640 --> 00:28:45,640


862
00:28:45,640 --> 00:28:45,640


863
00:28:45,660 --> 00:28:55,680
There's the other side of that too, where there's people that are taking it to the scammers and basically being destructive to the other side.

864
00:28:55,820 --> 00:29:00,220
As far as they'll get somebody to remote into their computer.

865
00:29:01,300 --> 00:29:08,160
And one of the ones that stood out to me was that they left a file that looked like a Bitcoin wallet in a folder on their desktop.

866
00:29:09,620 --> 00:29:15,380
And, but that file actually was a, basically a Trojan.

867
00:29:15,660 --> 00:29:22,160
It was a way for, you know, he knew that the scammer would snatch that file.

868
00:29:22,300 --> 00:29:22,600
Oh yeah.

869
00:29:22,720 --> 00:29:24,340
And take it off his computer.

870
00:29:24,480 --> 00:29:32,400
So, you know, he left the guy into his computer and he saw the guy drag that file off onto his own desktop.

871
00:29:32,840 --> 00:29:36,380
And when he ran it, he had remote control of that guy's computer.

872
00:29:36,720 --> 00:29:36,980
Sure.

873
00:29:37,080 --> 00:29:41,900
And then really started scaring them because he was like, yeah, well, I see your background is this.

874
00:29:41,940 --> 00:29:45,640
And, you know, I see what software you're using to do all of this.

875
00:29:45,660 --> 00:29:54,500
And basically started refunding people's money from the other side, you know, locked that user out of his own computer and said, refund, refund, refund.

876
00:29:55,000 --> 00:30:00,220
And, and, and before they managed to turn the computer off, refunded about $20,000 worth of money.

877
00:30:00,360 --> 00:30:03,040
And that's good on him.

878
00:30:03,120 --> 00:30:09,500
Now he's legitimately saying, well, you know, I don't know if I should be open on this YouTube because technically what I did is illegal.

879
00:30:10,020 --> 00:30:10,460
Right.

880
00:30:10,520 --> 00:30:15,420
As far as, as remote controlling somebody else's computer without their permission.

881
00:30:16,040 --> 00:30:18,060
But that's the same thing they're doing to you, right?

882
00:30:18,120 --> 00:30:21,300
Because the permission that you give them is under false pretense.

883
00:30:22,360 --> 00:30:39,980
But it's not like you're going to be able to call and say, well, some random company, most likely in India, took control of my computer and stole information or, you know, took money from my bank account or, you know, the biggest red flag of all, asked me to pay in a non-traditional currency.

884
00:30:40,460 --> 00:30:40,860
Sure.

885
00:30:40,900 --> 00:30:44,600
As far as the gift cards or, or, or.

886
00:30:45,660 --> 00:30:52,480
Through some type of a cryptocurrency exchange or some type of not regular refundable cash money.

887
00:30:52,660 --> 00:30:52,840
Sure.

888
00:30:53,860 --> 00:30:55,480
So it's just be on the lookout.

889
00:30:55,660 --> 00:30:59,760
And if you're, you're right, if it doesn't make sense, if it seems like, well, you know what?

890
00:30:59,960 --> 00:31:02,560
I don't feel comfortable, you know, listen to your spidey senses.

891
00:31:02,760 --> 00:31:03,220
All right.

892
00:31:03,240 --> 00:31:08,540
If it, if it feels wrong, like you don't know what's going on here, then you should probably just back out of that situation.

893
00:31:08,820 --> 00:31:14,940
The other thing that want people could do is if you're a church or where you have relatives,

894
00:31:14,940 --> 00:31:21,300
older relatives or people who are having problems, challenges, I'll put it that way.

895
00:31:22,040 --> 00:31:29,220
Check on them, make sure that what they're doing and inform them of this stuff because they don't know.

896
00:31:29,700 --> 00:31:33,480
And there's, there's a couple of other ways that you can sort of passively protect yourself.

897
00:31:33,600 --> 00:31:34,420
We'll talk about those in a moment.

898
00:31:34,460 --> 00:31:35,480
Let's talk to Mike.

899
00:31:35,680 --> 00:31:36,180
We got a caller.

900
00:31:36,220 --> 00:31:36,560
Hello, Mike.

901
00:31:36,620 --> 00:31:36,900
How are you?

902
00:31:37,080 --> 00:31:37,480
Good.

903
00:31:37,600 --> 00:31:42,300
A while back, my dad got a so-called phone call from his grandson.

904
00:31:42,460 --> 00:31:44,300
I've never had a child or my sister.

905
00:31:44,940 --> 00:31:50,020
And this supposed grandchild asked my dad to wire him some money because he was in a car accident.

906
00:31:51,240 --> 00:31:51,680
Yeah.

907
00:31:51,780 --> 00:31:55,400
And my dad obviously didn't fall for it, but I just thought it was interesting.

908
00:31:55,580 --> 00:31:59,680
My folks called and said, we got a call from your son saying he needed money.

909
00:32:00,580 --> 00:32:01,020
Yeah.

910
00:32:01,480 --> 00:32:01,920
Yeah.

911
00:32:01,960 --> 00:32:07,220
The grandchild in trouble of some type or another is, is definitely a larger scam that's out there.

912
00:32:08,000 --> 00:32:09,880
And a lot of people fall for it.

913
00:32:09,960 --> 00:32:11,700
Man, so many people fall for those types of things.

914
00:32:11,700 --> 00:32:14,760
And I've heard situations where this one woman.

915
00:32:14,940 --> 00:32:19,120
I heard on the radio lost her life savings over some of these scams.

916
00:32:19,640 --> 00:32:20,080
Yeah.

917
00:32:20,100 --> 00:32:22,160
Well, I mean, there's, there's a lot of money involved in it.

918
00:32:22,220 --> 00:32:28,100
You know, you were saying that, um, that Jay, that there was, uh, even local people have lost thousands and thousands of dollars.

919
00:32:28,100 --> 00:32:32,900
Down in, in the past few months down in Green Valley, one gentleman lost $50,000.

920
00:32:33,560 --> 00:32:34,000
Yikes.

921
00:32:34,080 --> 00:32:37,740
And one woman lost $54,000.

922
00:32:38,700 --> 00:32:40,060
And that's recent.

923
00:32:40,320 --> 00:32:42,860
And there's very little recourse depending on how that's.

924
00:32:42,880 --> 00:32:43,380
It's gone.

925
00:32:43,460 --> 00:32:43,700
Yeah.

926
00:32:43,740 --> 00:32:44,500
How you deal with that.

927
00:32:45,520 --> 00:33:00,040
Um, and that's why when you use things like non-traditional currencies and, and, uh, when you're dealing with, um, you know, you're being overly trusting, I think when it comes to a lot of people, uh, you don't just take somebody's word for it.

928
00:33:00,100 --> 00:33:02,100
It's definitely not a good idea.

929
00:33:02,200 --> 00:33:02,580
Yeah.

930
00:33:02,640 --> 00:33:09,100
And, and especially with the older generation, they will, they are more likely to fall for the heartstrings type things.

931
00:33:09,200 --> 00:33:09,600
Right.

932
00:33:09,700 --> 00:33:11,580
Like, like the Nigerian Prince scam.

933
00:33:11,640 --> 00:33:14,500
Like the, the friend or a relative.

934
00:33:14,500 --> 00:33:17,540
That's in jail or in another country and stranded.

935
00:33:17,800 --> 00:33:18,800
Or you'll get the email.

936
00:33:19,420 --> 00:33:19,880
Yeah.

937
00:33:19,980 --> 00:33:27,240
Uh, and it's just, it's, you, you have to be more cynical than that when it comes to the technology.

938
00:33:27,420 --> 00:33:27,880
Right.

939
00:33:27,920 --> 00:33:28,140
Because.

940
00:33:28,760 --> 00:33:29,220
Exactly.

941
00:33:29,440 --> 00:33:34,940
There's a lot of people that fall for very, very sort of obvious things when you look back on it.

942
00:33:35,040 --> 00:33:39,680
And another major fraud, especially with the older community is a Medicare fraud.

943
00:33:39,980 --> 00:33:44,420
You will get a call or something that says, oh, free back, back break.

944
00:33:44,500 --> 00:33:46,680
Free this, free that for medical stuff.

945
00:33:46,920 --> 00:33:47,140
Right.

946
00:33:47,320 --> 00:33:49,900
And it's just outright Medicare fraud.

947
00:33:49,940 --> 00:33:53,040
They want all your numbers and it's ID theft as well.

948
00:33:53,240 --> 00:33:56,040
They want all your numbers, your insurances and stuff like that.

949
00:33:56,200 --> 00:34:05,960
Don't know if you even get your back brace or your arm stuff, but they've got all your numbers and they've got your Medicare number, which is your social security number.

950
00:34:06,220 --> 00:34:06,500
Right.

951
00:34:07,060 --> 00:34:14,420
And, and believe me, any of these places that if, if Wilford Brimley is saying that you should probably check into it.

952
00:34:14,420 --> 00:34:16,160
That may be okay.

953
00:34:16,240 --> 00:34:16,860
Is he still alive?

954
00:34:17,060 --> 00:34:19,060
Did we determine whether or not Wilford Brimley is still alive?

955
00:34:19,220 --> 00:34:19,460
I don't know.

956
00:34:19,460 --> 00:34:19,840
I don't know.

957
00:34:20,060 --> 00:34:25,000
But they're not going to call you at home and offer you free stuff.

958
00:34:25,240 --> 00:34:25,540
Right.

959
00:34:25,620 --> 00:34:30,100
Even the thing that you see on TV about the get your Medicare approved rascal scooter.

960
00:34:30,380 --> 00:34:30,920
And yes, he is.

961
00:34:31,120 --> 00:34:31,660
Okay, cool.

962
00:34:32,700 --> 00:34:33,600
I'm glad that he is.

963
00:34:33,660 --> 00:34:35,720
It's probably because of those diabetes testing supplies.

964
00:34:36,080 --> 00:34:36,620
Yeah, that's it.

965
00:34:37,760 --> 00:34:44,160
But if, you know, even if you're going to get your free rascal, right, that they talk about on the, on the, on television.

966
00:34:44,420 --> 00:34:45,680
At three in the morning.

967
00:34:46,820 --> 00:34:49,580
That's still you calling them, not them calling you.

968
00:34:50,940 --> 00:34:56,440
And that whole, it's just, it's really sad to me that people fall for these types of things.

969
00:34:56,520 --> 00:34:58,320
And like I said, I don't even see them anymore.

970
00:34:58,600 --> 00:35:07,980
Well, I even have received calls from, oh yeah, we're returning your call on your medical alarm or your alarm, which I've never called on.

971
00:35:08,080 --> 00:35:10,380
But it starts out, hey, we're returning your call.

972
00:35:11,180 --> 00:35:13,960
So if somebody is confused a little bit.

973
00:35:13,960 --> 00:35:15,540
That maybe I made a call.

974
00:35:15,640 --> 00:35:16,320
I don't know.

975
00:35:17,020 --> 00:35:17,380
Wow.

976
00:35:17,460 --> 00:35:18,320
Praying on the dimension.

977
00:35:18,940 --> 00:35:20,000
That's, that's no good.

978
00:35:20,100 --> 00:35:21,000
It's no good at all.

979
00:35:21,400 --> 00:35:21,840
All right.

980
00:35:21,860 --> 00:35:24,220
Let's take another break because we've got to fit another one in before the end of the hour here.

981
00:35:24,300 --> 00:35:26,460
And we'll be back right after these messages.

982
00:35:29,120 --> 00:35:29,480
Bye.

983
00:35:31,140 --> 00:35:31,500
Bye.

984
00:35:32,880 --> 00:35:33,240
Bye.

985
00:35:33,520 --> 00:35:33,880
Bye.

986
00:35:34,500 --> 00:35:34,860
Bye.

987
00:35:34,960 --> 00:35:35,320
Bye.

988
00:35:35,320 --> 00:35:35,500
Bye.

989
00:35:36,300 --> 00:35:36,660
Bye.

990
00:35:36,760 --> 00:35:36,960
Bye.

991
00:35:36,960 --> 00:35:37,000
Bye.

992
00:35:37,000 --> 00:35:37,040
Bye.

993
00:35:37,080 --> 00:35:37,080


994
00:35:37,560 --> 00:35:37,920
Bye.

995
00:35:38,040 --> 00:35:38,040


996
00:35:39,040 --> 00:35:39,400
Bye.

997
00:35:39,660 --> 00:35:39,840
Bye.

998
00:35:40,760 --> 00:35:41,120
Bye.

999
00:35:41,120 --> 00:35:41,480
Bye.

1000
00:35:41,480 --> 00:35:41,480


1001
00:35:41,480 --> 00:35:41,480


1002
00:35:41,480 --> 00:35:41,580
Bye.

1003
00:35:42,000 --> 00:35:42,360
Bye.

1004
00:35:42,660 --> 00:35:43,020
Bye.

1005
00:35:43,560 --> 00:35:43,920
Bye.

1006
00:35:43,920 --> 00:35:43,920


1007
00:35:43,920 --> 00:35:43,920


1008
00:35:43,920 --> 00:35:43,920


1009
00:35:43,920 --> 00:35:43,920


1010
00:35:46,600 --> 00:35:46,680
Bye.

1011
00:35:52,580 --> 00:35:52,660
Bye.

1012
00:35:55,540 --> 00:35:55,540


1013
00:35:56,560 --> 00:35:56,640
Bye.

1014
00:35:56,640 --> 00:35:56,640


1015
00:35:56,640 --> 00:35:56,640


1016
00:35:56,640 --> 00:35:56,640


1017
00:35:56,640 --> 00:35:56,640


1018
00:35:56,640 --> 00:35:56,640


1019
00:35:56,640 --> 00:35:56,640


1020
00:35:56,640 --> 00:35:56,640


1021
00:35:56,640 --> 00:35:56,640


1022
00:35:57,020 --> 00:35:57,100
Bye.

1023
00:35:57,100 --> 00:35:57,100


1024
00:35:57,100 --> 00:35:57,100


1025
00:35:57,100 --> 00:35:57,140
Bye.

1026
00:35:57,140 --> 00:35:57,140


1027
00:35:57,140 --> 00:35:57,140


1028
00:35:57,140 --> 00:35:57,140


1029
00:35:57,140 --> 00:35:57,140


1030
00:35:57,140 --> 00:35:57,140


1031
00:35:57,140 --> 00:35:57,140


1032
00:35:57,140 --> 00:35:57,140


1033
00:35:57,140 --> 00:35:57,140


1034
00:35:57,140 --> 00:35:57,200
Bye.

1035
00:35:57,220 --> 00:35:57,220


1036
00:35:57,240 --> 00:35:57,260
Bye.

1037
00:35:57,280 --> 00:35:57,300
Bye.

1038
00:35:57,320 --> 00:35:57,340
Bye.

1039
00:35:57,340 --> 00:35:57,360
Bye.

1040
00:35:57,360 --> 00:35:57,380
Bye.

1041
00:35:57,400 --> 00:35:57,420
Bye.

1042
00:35:57,440 --> 00:35:57,480
Bye.

1043
00:35:57,500 --> 00:35:57,520
Bye.

1044
00:35:57,540 --> 00:35:57,560
Bye.

1045
00:35:57,600 --> 00:35:57,620
Bye.

1046
00:35:57,660 --> 00:35:57,660


1047
00:35:57,660 --> 00:35:57,660


1048
00:35:57,680 --> 00:35:57,680


1049
00:35:57,700 --> 00:35:57,760
Bye.

1050
00:35:57,780 --> 00:35:57,800
Bye.

1051
00:35:57,960 --> 00:35:57,960


1052
00:35:57,980 --> 00:35:58,000
Bye.

1053
00:35:58,020 --> 00:35:58,040
Bye.

1054
00:35:58,160 --> 00:35:58,160


1055
00:35:58,160 --> 00:35:58,160


1056
00:35:58,160 --> 00:35:58,160


1057
00:35:58,160 --> 00:35:58,160


1058
00:35:58,160 --> 00:35:58,160


1059
00:35:58,160 --> 00:35:58,160


1060
00:35:58,160 --> 00:35:58,220
Bye.

1061
00:35:58,840 --> 00:35:58,920
Bye.

1062
00:36:00,180 --> 00:36:00,260
Bye.

1063
00:36:07,460 --> 00:36:07,540
Bye.

1064
00:36:08,900 --> 00:36:08,980
Bye.

1065
00:36:08,980 --> 00:36:11,500
On AM 1030, KVOY The Voice.

1066
00:36:22,960 --> 00:36:25,960
Mike Swanson, your computer guru, is just a click away.

1067
00:36:26,240 --> 00:36:28,480
Listen and watch at gurushow.com.

1068
00:36:28,880 --> 00:36:30,740
This is the Computer Guru Show.

1069
00:36:31,340 --> 00:36:33,960
Welcome to the Computer Guru Show.

1070
00:36:34,220 --> 00:36:35,900
Give us a call if you'd like to be part of the show.

1071
00:36:35,900 --> 00:36:41,860
Radio 79024, we talked about being scammed, or if you have any experience with that.

1072
00:36:41,960 --> 00:36:45,100
But if there's ways that you can sort of passively protect yourself,

1073
00:36:45,940 --> 00:36:52,920
one of which is please stop using Internet Explorer or Edge immediately.

1074
00:36:53,480 --> 00:36:56,900
And if you're going to use another browser, such as any of the WebKit browsers,

1075
00:36:57,040 --> 00:37:02,260
that would be Chrome, Firefox, Opera, any of those, please install an ad blocker.

1076
00:37:02,320 --> 00:37:03,600
We like uBlock Origin.

1077
00:37:03,840 --> 00:37:05,700
That's the letter U, B-L-O-C-K.

1078
00:37:05,900 --> 00:37:07,080
Second word, Origin.

1079
00:37:07,700 --> 00:37:13,280
It is a beautiful plug-in for the WebKit-style browsers, the Mozilla-style browsers,

1080
00:37:13,440 --> 00:37:19,500
so that that way you're just way less likely to see any of those pop-ups on your screen to begin with,

1081
00:37:19,540 --> 00:37:22,560
especially ones that lock your computer and talk to you and tell you,

1082
00:37:23,420 --> 00:37:27,160
hey, your machine is at risk or it's been compromised.

1083
00:37:27,600 --> 00:37:32,960
And by the way, if you do see one of those compromised web pages that come up that starts talking at you,

1084
00:37:33,460 --> 00:37:34,340
just close it.

1085
00:37:34,560 --> 00:37:35,040
All right?

1086
00:37:35,140 --> 00:37:35,880
And a lot of times...

1087
00:37:35,900 --> 00:37:40,140
Sometimes they'll say, well, if you're in Internet Explorer, you can't close it, which is true.

1088
00:37:40,240 --> 00:37:43,920
You just cannot, can't stop it if you're in Internet Explorer.

1089
00:37:44,600 --> 00:37:49,340
But if you're in the other browsers, when you close it, it'll pop back up again,

1090
00:37:49,440 --> 00:37:52,460
and then there'll be a checkbox that says, don't show me this message again.

1091
00:37:53,060 --> 00:37:55,720
And if you put the little checkbox in there and close it, it's gone.

1092
00:37:55,920 --> 00:37:59,580
Just close the browser or reboot the computer, and you won't have to deal with that anymore.

1093
00:38:00,720 --> 00:38:04,640
And also, pay attention to what you're going to as far as the site.

1094
00:38:04,740 --> 00:38:05,880
Most of the time that you see...

1095
00:38:05,900 --> 00:38:09,160
Most of the time that you see those type of lock screens are because of a malformed address.

1096
00:38:09,460 --> 00:38:16,780
Like you inadvertently typed Googled or you mistyped a domain

1097
00:38:16,780 --> 00:38:21,380
because they will go and buy all of these common mistyping of domains.

1098
00:38:21,960 --> 00:38:24,440
Yahoo is one of the bigger ones.

1099
00:38:24,900 --> 00:38:32,980
Like if you mistype one of the O's or you're like Y-A-H-O instead of the two O's,

1100
00:38:33,080 --> 00:38:35,140
you'll likely end up at a scam site.

1101
00:38:35,260 --> 00:38:35,540
Yep.

1102
00:38:35,900 --> 00:38:39,280
So just be careful and put an ad blocker on your machine.

1103
00:38:39,380 --> 00:38:40,020
Make sure you have...

1104
00:38:40,740 --> 00:38:45,100
We like the paid version of Malwarebytes and any free antivirus that is reputable,

1105
00:38:45,660 --> 00:38:48,960
usually something like Avast or something along those lines,

1106
00:38:49,100 --> 00:38:51,500
then you're much more likely to keep yourself safe.

1107
00:38:53,560 --> 00:38:55,740
Also, just stay on top of this stuff.

1108
00:38:55,840 --> 00:38:57,960
You can, like Jay was talking about before,

1109
00:38:58,060 --> 00:39:01,440
you can view a lot of these types of scams to see how they operate,

1110
00:39:01,620 --> 00:39:05,280
and you might actually get some entertainment value out of it,

1111
00:39:05,280 --> 00:39:06,220
because they are kind of funny.

1112
00:39:07,580 --> 00:39:10,320
By searching for scam baiting on YouTube,

1113
00:39:10,560 --> 00:39:15,280
it's not a bad way to at least educate yourself in some way or another.

1114
00:39:16,100 --> 00:39:17,820
And you wanted to mention the sites,

1115
00:39:17,960 --> 00:39:24,240
the scamicide.com, badnumbers.info, and scammer.info,

1116
00:39:24,340 --> 00:39:29,260
where you can go and get more information about other current scams that are out there.

1117
00:39:29,440 --> 00:39:31,460
And the one thing I wanted to add that you add,

1118
00:39:31,600 --> 00:39:33,800
you said about rebooting,

1119
00:39:33,860 --> 00:39:35,100
make sure you're not...

1120
00:39:35,280 --> 00:39:37,240
putting your computer to sleep,

1121
00:39:37,360 --> 00:39:38,900
because that won't kill it.

1122
00:39:39,000 --> 00:39:40,280
You have to actually...

1123
00:39:40,280 --> 00:39:44,960
What we have found is you put the finger down on the power for 15 seconds

1124
00:39:44,960 --> 00:39:46,640
to make sure it's all the way down.

1125
00:39:47,560 --> 00:39:50,120
Yeah, because sleep definitely is not going to solve the problem.

1126
00:39:50,520 --> 00:39:50,820
No, no.

1127
00:39:51,280 --> 00:39:54,280
And if you're in a situation where you're an Internet explorer

1128
00:39:54,280 --> 00:39:55,680
and you want a quick way out of it,

1129
00:39:55,720 --> 00:39:58,240
if you hold down the Alt key on your keyboard and press F4,

1130
00:39:58,380 --> 00:40:00,660
that will close the browser and make it go away.

1131
00:40:01,940 --> 00:40:04,680
And then you can properly reboot your computer, if you like,

1132
00:40:04,760 --> 00:40:05,160
by doing...

1133
00:40:05,160 --> 00:40:08,280
you know, start the power icon and reboot.

1134
00:40:08,420 --> 00:40:10,060
If you're in Windows 10, if you're in Windows 7,

1135
00:40:10,100 --> 00:40:11,040
start, shut down, restart.

1136
00:40:12,900 --> 00:40:15,960
Or, you know, just hold the power button down until it shuts off.

1137
00:40:16,040 --> 00:40:17,900
Or if you're on a desktop, just unplug it.

1138
00:40:18,080 --> 00:40:20,760
Now, that's not a good idea to do to your machine very often,

1139
00:40:20,820 --> 00:40:23,220
so please don't do that unless it's important.

1140
00:40:24,100 --> 00:40:26,080
You know, like you're stuck in some way.

1141
00:40:27,180 --> 00:40:30,460
But then, if you need a second opinion on whether or not

1142
00:40:31,160 --> 00:40:32,880
something harmful has happened to your computer

1143
00:40:32,880 --> 00:40:35,140
or you suspect that there is other bad things,

1144
00:40:35,160 --> 00:40:35,840
bad stuff going on,

1145
00:40:35,900 --> 00:40:37,640
give us a call down at the shop at 304-8300.

1146
00:40:37,860 --> 00:40:39,840
We will happily talk you through it and get some more information.

1147
00:40:40,720 --> 00:40:42,380
And if nothing's wrong, we'll just tell you,

1148
00:40:42,440 --> 00:40:43,500
hey, nothing's wrong, no big deal.

1149
00:40:43,680 --> 00:40:45,900
But if you need to bring it in, we're always here to help.

1150
00:40:47,100 --> 00:40:48,740
Did you have any other information you wanted to hand out

1151
00:40:48,740 --> 00:40:49,820
before we end the show here?

1152
00:40:50,000 --> 00:40:52,180
No, you covered it up and down.

1153
00:40:52,600 --> 00:40:54,520
All right, well, thank you very much for coming in, Jay.

1154
00:40:54,580 --> 00:40:56,560
I very much appreciate you taking the time to do that.

1155
00:40:57,120 --> 00:41:00,040
And I hope that people out there have found

1156
00:41:00,040 --> 00:41:02,260
some type of informative information in this

1157
00:41:02,260 --> 00:41:03,840
and that they have an opportunity to protect themselves.

1158
00:41:03,940 --> 00:41:05,120
Or if you know somebody who's at risk,

1159
00:41:05,160 --> 00:41:07,440
like if you do have, let's say something

1160
00:41:07,440 --> 00:41:08,480
that's a little bit older in your life,

1161
00:41:08,560 --> 00:41:10,520
you know, you got a parent or grandparent that's out there

1162
00:41:10,520 --> 00:41:13,860
and needs a little watchful eye on them

1163
00:41:13,860 --> 00:41:15,280
when it comes to these types of things,

1164
00:41:16,000 --> 00:41:17,320
you know, help educate them.

1165
00:41:17,560 --> 00:41:19,480
You can either tell them to, you know,

1166
00:41:19,480 --> 00:41:20,920
the things to watch out for.

1167
00:41:21,060 --> 00:41:23,560
You can refer them to gurushow.com

1168
00:41:23,560 --> 00:41:25,200
for podcasts on this type of information.

1169
00:41:25,380 --> 00:41:27,560
You can give us a call down at the shop, 304-8300.

1170
00:41:27,720 --> 00:41:30,780
We'll help you and them learn how not to

1171
00:41:30,780 --> 00:41:32,280
get themselves in trouble.

1172
00:41:32,480 --> 00:41:35,140
And we do several,

1173
00:41:35,160 --> 00:41:38,500
several talks out in the Green Valley area each year,

1174
00:41:38,540 --> 00:41:40,080
like at the Green Valley Computer Club.

1175
00:41:40,260 --> 00:41:44,380
We do some at the Up and Dove Mountain.

1176
00:41:44,560 --> 00:41:47,460
We do some other ones where this demographic

1177
00:41:47,460 --> 00:41:48,860
is likely to live.

1178
00:41:49,080 --> 00:41:51,440
And we'll sit and just answer questions,

1179
00:41:51,580 --> 00:41:53,060
usually for two to three hours.

1180
00:41:53,160 --> 00:41:55,900
I will sit out there and answer questions

1181
00:41:55,900 --> 00:41:57,600
about how to keep yourself safe online,

1182
00:41:57,780 --> 00:41:59,520
how to make sure that you are not putting yourself

1183
00:41:59,520 --> 00:42:00,440
at additional risk,

1184
00:42:00,580 --> 00:42:03,100
and answering just various technology questions

1185
00:42:03,100 --> 00:42:04,140
in the process,

1186
00:42:04,140 --> 00:42:07,060
making sure that we keep you educated.

1187
00:42:07,280 --> 00:42:10,120
Because a little bit of education can go a long way

1188
00:42:10,120 --> 00:42:12,880
towards saving you, what, $54,000 like that later?

1189
00:42:12,940 --> 00:42:14,300
Oh, 54, 50, yeah.

1190
00:42:14,620 --> 00:42:18,260
So if you, I mean, if you've got 50 grand,

1191
00:42:18,320 --> 00:42:20,460
you just want to throw away on scammers, that's fine.

1192
00:42:20,620 --> 00:42:23,940
But I would say there's probably better uses for that money.

1193
00:42:25,920 --> 00:42:27,940
And you don't want to get yourself into trouble

1194
00:42:27,940 --> 00:42:28,720
with that type of stuff.

1195
00:42:28,840 --> 00:42:30,680
So just keep yourself safe online, people.

1196
00:42:31,180 --> 00:42:33,400
And be very, very skeptical.

1197
00:42:34,660 --> 00:42:35,020
Right?

1198
00:42:35,260 --> 00:42:35,620
Right.

1199
00:42:35,820 --> 00:42:35,960
Right.

1200
00:42:36,060 --> 00:42:36,680
Stay informed.

1201
00:42:37,020 --> 00:42:37,660
Oh, you're still here, Tara?

1202
00:42:37,760 --> 00:42:38,020
Yeah.

1203
00:42:38,140 --> 00:42:38,520
Oh, okay.

1204
00:42:38,580 --> 00:42:39,180
Just making sure.

1205
00:42:39,300 --> 00:42:39,800
Just chilling.

1206
00:42:40,040 --> 00:42:41,320
I'm listening to the conversation.

1207
00:42:41,620 --> 00:42:43,440
And once again, thanks to Jay for coming in.

1208
00:42:43,520 --> 00:42:45,540
Is there a place that people can see your work

1209
00:42:45,540 --> 00:42:46,160
or anything like that?

1210
00:42:46,220 --> 00:42:47,140
Are you interested?

1211
00:42:47,660 --> 00:42:48,020
SoundCloud.

1212
00:42:48,500 --> 00:42:48,860
SoundCloud?

1213
00:42:49,040 --> 00:42:49,400
SoundCloud.

1214
00:42:49,400 --> 00:42:54,120
Go to your call radio, C-O-L-O-R-A-D-I-O, SoundCloud.

1215
00:42:54,860 --> 00:42:57,160
Also on anchor.fm.

1216
00:42:57,560 --> 00:42:58,140
Right on.

1217
00:42:58,300 --> 00:42:58,800
All right.

1218
00:42:59,240 --> 00:43:00,720
So if you want any more information,

1219
00:43:00,860 --> 00:43:02,880
I'll get your links from your card

1220
00:43:02,880 --> 00:43:04,120
and put them on the podcast.

1221
00:43:04,140 --> 00:43:04,500
I'll get your podcast notes.

1222
00:43:04,720 --> 00:43:07,320
So if people want to check you out,

1223
00:43:07,360 --> 00:43:08,180
they definitely can.

1224
00:43:08,700 --> 00:43:10,120
Thanks again for listening to the first hour

1225
00:43:10,120 --> 00:43:11,040
of the Computer Guru Show.

1226
00:43:11,180 --> 00:43:12,980
Let's go ahead and talk about

1227
00:43:13,820 --> 00:43:15,420
the ultimate sponsor for the show,

1228
00:43:15,480 --> 00:43:16,960
which is Arizona Computer Guru.

1229
00:43:17,320 --> 00:43:19,420
You can come see us down at 510 East Fort Wool

1230
00:43:19,420 --> 00:43:20,640
or 64 North Harrison,

1231
00:43:20,760 --> 00:43:23,200
or give us a call at 520-304-8300,

1232
00:43:23,440 --> 00:43:26,260
or visit the website azcomputerguru.com

1233
00:43:26,260 --> 00:43:28,560
if you have any problems with your technology

1234
00:43:28,560 --> 00:43:30,000
in any form,

1235
00:43:30,060 --> 00:43:31,080
whether or not it be your residential

1236
00:43:31,080 --> 00:43:32,260
or for your business.

1237
00:43:32,380 --> 00:43:33,320
You need a new website?

1238
00:43:33,400 --> 00:43:34,120
That's what we're here for.

1239
00:43:34,120 --> 00:43:36,800
We do everything under the sun,

1240
00:43:36,940 --> 00:43:37,480
effectively,

1241
00:43:37,560 --> 00:43:38,520
when it comes to computers,

1242
00:43:38,600 --> 00:43:39,600
except for development,

1243
00:43:39,820 --> 00:43:41,780
because nobody has time for that.

1244
00:43:42,080 --> 00:43:43,500
Ain't nobody got time for that.

1245
00:43:43,580 --> 00:43:44,700
Nobody's got time for development.

1246
00:43:45,640 --> 00:43:47,100
To me, I see development

1247
00:43:47,100 --> 00:43:48,280
much like interior decorating.

1248
00:43:48,700 --> 00:43:50,080
No, I will not move the curtains

1249
00:43:50,080 --> 00:43:51,120
three inches to the left.

1250
00:43:51,240 --> 00:43:52,060
No, I will not.

1251
00:43:52,380 --> 00:43:54,400
So I'm just not going to do development.

1252
00:43:55,640 --> 00:43:58,000
But everything else that you can think of,

1253
00:43:58,080 --> 00:43:59,720
it's very likely that I have someone

1254
00:43:59,720 --> 00:44:01,140
that specializes in just that

1255
00:44:01,140 --> 00:44:02,480
working for me over at Computer Guru.

1256
00:44:02,840 --> 00:44:03,840
Thanks again for listening

1257
00:44:03,840 --> 00:44:04,380
to the first hour.

1258
00:44:04,440 --> 00:44:05,280
Stick around for the second hour

1259
00:44:05,280 --> 00:44:05,800
of the Computer Guru

1260
00:44:05,800 --> 00:44:08,220
coming up next right here on KVOI.

1261
00:44:08,400 --> 00:44:09,760
And if you'd like to be part of the show,

1262
00:44:10,380 --> 00:44:12,040
give us a call, 790-2040.

1263
00:44:12,160 --> 00:44:12,980
We'll be right back.

1264
00:44:14,900 --> 00:44:16,940
I say a warning

1265
00:44:17,820 --> 00:44:19,680
Live without warning

1266
00:44:22,740 --> 00:44:24,640
I say a warning

1267
00:44:25,520 --> 00:44:27,140
Live without warning

1268
00:44:28,960 --> 00:44:31,000
From my heart and from my hand

1269
00:44:31,000 --> 00:44:32,540
Why don't people understand

1270
00:44:32,540 --> 00:44:33,680
My intentions?

1271
00:44:33,840 --> 00:44:33,920
My intentions?

1272
00:44:34,260 --> 00:44:35,520
Computer running slow?

1273
00:44:35,680 --> 00:44:35,980
Avoiding.

1274
00:44:36,200 --> 00:44:36,960
Caught a virus?

1275
00:44:37,260 --> 00:44:37,440
What?

1276
00:44:37,520 --> 00:44:37,980
No!

1277
00:44:38,420 --> 00:44:38,760
When?

1278
00:44:39,020 --> 00:44:41,380
Does your computer seem to have

1279
00:44:41,380 --> 00:44:42,440
a life of its own?

1280
00:44:42,900 --> 00:44:43,380
Malfunction.

1281
00:44:43,980 --> 00:44:44,940
Need input.

1282
00:44:45,220 --> 00:44:46,880
The Computer Guru is here.

1283
00:44:47,040 --> 00:44:47,940
Thank God you're here!

1284
00:44:48,320 --> 00:44:49,200
Call in now.

1285
00:44:49,520 --> 00:44:50,900
Now, it's Mike Swanson,

1286
00:44:51,160 --> 00:44:52,440
your Computer Guru.

1287
00:44:53,140 --> 00:44:54,840
Hello and welcome to the Computer Guru Show.

1288
00:44:54,880 --> 00:44:55,380
My name's Mike.

1289
00:44:55,380 --> 00:44:56,540
Here to deal with your technology needs

1290
00:44:56,540 --> 00:44:58,380
and treat you like a person in the process.

1291
00:44:58,460 --> 00:45:00,500
790-2040 if you'd like to be part of the show.

1292
00:45:00,600 --> 00:45:02,900
That's 520-790-2040.

1293
00:45:02,960 --> 00:45:03,700
Thank you.

1294
00:45:03,840 --> 00:45:06,140
And so we're going to make an announcement here,

1295
00:45:06,180 --> 00:45:10,260
which is today is the last Computer Guru Show

1296
00:45:10,260 --> 00:45:13,120
that's going to be on for probably a while.

1297
00:45:13,520 --> 00:45:14,900
I'm going to take a bit of a hiatus,

1298
00:45:15,920 --> 00:45:19,180
mainly because I've got a bunch of reasons for it.

1299
00:45:19,440 --> 00:45:21,420
But if you want your opportunity to have your

1300
00:45:21,420 --> 00:45:23,660
sort of last tech support weekend

1301
00:45:24,600 --> 00:45:26,340
that's available to you, at least on this show,

1302
00:45:26,500 --> 00:45:28,860
you will give us a call, 790-2040.

1303
00:45:30,240 --> 00:45:32,540
And there will be plenty of information,

1304
00:45:32,720 --> 00:45:33,520
plenty of updates about,

1305
00:45:33,520 --> 00:45:34,640
what's happening.

1306
00:45:34,680 --> 00:45:35,640
There's actually going to be a,

1307
00:45:35,760 --> 00:45:39,420
another version of the show next week.

1308
00:45:39,460 --> 00:45:40,420
That's podcast only.

1309
00:45:40,760 --> 00:45:43,420
Just, it'll give it more of a detailed update

1310
00:45:43,420 --> 00:45:44,480
as far as what's happening,

1311
00:45:44,560 --> 00:45:45,480
what projects are happening.

1312
00:45:45,900 --> 00:45:48,820
But you'll have to either pick that up on iTunes,

1313
00:45:49,180 --> 00:45:52,360
YouTube, or one of the other podcasting platforms,

1314
00:45:52,520 --> 00:45:55,480
or you can go to gurushow.com to get that information.

1315
00:45:57,700 --> 00:46:00,520
It's, there's a bunch of things going on that,

1316
00:46:00,520 --> 00:46:03,200
as an example, my, I mean,

1317
00:46:03,520 --> 00:46:04,860
I have my daughter living with me full time.

1318
00:46:05,020 --> 00:46:08,780
And I would like to free up some weekend time for,

1319
00:46:09,580 --> 00:46:12,620
yeah, I've never really done the whole like family

1320
00:46:12,620 --> 00:46:13,340
weekend stuff.

1321
00:46:13,520 --> 00:46:14,600
So, and I'd like to do that.

1322
00:46:14,760 --> 00:46:16,080
You need room for activities.

1323
00:46:17,000 --> 00:46:17,440
Yes.

1324
00:46:18,000 --> 00:46:20,440
And there's just a lot of things going on and I

1325
00:46:20,440 --> 00:46:23,120
haven't really had more than a couple of Saturdays off

1326
00:46:23,120 --> 00:46:24,460
in almost 11 years.

1327
00:46:25,500 --> 00:46:27,680
So I would like an opportunity to,

1328
00:46:28,140 --> 00:46:30,160
you know, work on some of the projects,

1329
00:46:30,200 --> 00:46:32,000
have some family time and,

1330
00:46:32,760 --> 00:46:33,380
you know,

1331
00:46:33,380 --> 00:46:33,500
just, you know,

1332
00:46:33,500 --> 00:46:33,500


1333
00:46:33,500 --> 00:46:34,740
just to refocus.

1334
00:46:34,800 --> 00:46:39,400
Also, I've, the show's sort of been suffering due to me

1335
00:46:39,400 --> 00:46:41,920
not having time to properly prepare for it,

1336
00:46:41,940 --> 00:46:44,000
to stay on top of the subject,

1337
00:46:44,100 --> 00:46:45,340
like, like I would like.

1338
00:46:45,740 --> 00:46:48,760
And I feel like the quality of,

1339
00:46:48,860 --> 00:46:49,980
of the show has,

1340
00:46:50,060 --> 00:46:52,000
has slipped just because,

1341
00:46:52,080 --> 00:46:53,000
and it's my fault,

1342
00:46:53,000 --> 00:46:54,880
right? It's, I haven't had the time to put into it.

1343
00:46:55,500 --> 00:46:57,460
And so I would be,

1344
00:46:57,480 --> 00:47:00,100
I don't want to be disappointed with my own product.

1345
00:47:00,580 --> 00:47:01,860
And so that's,

1346
00:47:01,860 --> 00:47:02,240
that's a,

1347
00:47:02,240 --> 00:47:03,480
that's a big consideration.

1348
00:47:03,480 --> 00:47:05,660
As far as what's going on with that type of stuff.

1349
00:47:07,000 --> 00:47:08,000
But, you know,

1350
00:47:08,000 --> 00:47:10,640
we're here today and so we should probably help people.

1351
00:47:10,760 --> 00:47:12,140
And we'll go ahead and talk to Annette.

1352
00:47:12,240 --> 00:47:12,600
Hello, Annette.

1353
00:47:12,660 --> 00:47:12,940
How are you?

1354
00:47:13,880 --> 00:47:14,980
How are you doing today,

1355
00:47:15,100 --> 00:47:17,260
Mike? I'm glad I caught you before you went on vacation.

1356
00:47:17,880 --> 00:47:18,280
Yeah.

1357
00:47:18,360 --> 00:47:19,620
Or hiatus, excuse me.

1358
00:47:19,940 --> 00:47:20,680
Yeah. It's,

1359
00:47:20,680 --> 00:47:23,220
we're probably going to take like five or six months off before

1360
00:47:23,220 --> 00:47:25,160
we put out more shows.

1361
00:47:26,220 --> 00:47:28,820
But we don't know how or where that's going to be,

1362
00:47:28,900 --> 00:47:31,220
but if you go to goodreshow.com,

1363
00:47:31,220 --> 00:47:31,860
you'll get the information.

1364
00:47:32,500 --> 00:47:33,460
Just make sure you get the information.

1365
00:47:33,460 --> 00:47:34,520
We'll probably come back at some point.

1366
00:47:35,040 --> 00:47:35,980
I'll give it a shot.

1367
00:47:36,140 --> 00:47:38,060
Cause I'm, I'm running out of gurus here.

1368
00:47:38,620 --> 00:47:39,180
Okay.

1369
00:47:40,000 --> 00:47:44,020
I have a interesting problem and you've probably heard a

1370
00:47:44,020 --> 00:47:45,320
variation of this before.

1371
00:47:45,720 --> 00:47:47,040
Give you a little background.

1372
00:47:48,660 --> 00:47:52,100
My, my primary computer is a windows 10 machine.

1373
00:47:54,040 --> 00:47:56,500
And about a year ago,

1374
00:47:56,580 --> 00:48:01,500
I had a strange issue surface where one of my hard drives,

1375
00:48:01,560 --> 00:48:02,720
not the system drive,

1376
00:48:02,780 --> 00:48:03,340
but the drive,

1377
00:48:03,460 --> 00:48:05,980
I keep most of my data on because I'm using a solid,

1378
00:48:06,020 --> 00:48:07,600
an SSD for a boot drive.

1379
00:48:07,780 --> 00:48:08,100
Okay.

1380
00:48:09,040 --> 00:48:09,580
Okay.

1381
00:48:09,740 --> 00:48:10,760
So my E drive,

1382
00:48:12,520 --> 00:48:16,920
I started to have it a hundred percent disc usage all the

1383
00:48:16,920 --> 00:48:17,320
time.

1384
00:48:17,420 --> 00:48:17,880
Okay.

1385
00:48:18,200 --> 00:48:20,280
Even when nothing was accessing it.

1386
00:48:21,260 --> 00:48:24,460
After a fair amount of hair pulling and head scratching,

1387
00:48:25,300 --> 00:48:29,020
I replaced the SATA cable and it worked perfectly fine.

1388
00:48:29,540 --> 00:48:30,080
Okay.

1389
00:48:30,840 --> 00:48:32,120
Which I thought was a bit of a little,

1390
00:48:33,460 --> 00:48:36,440
but now I'm having a similar problem with the same drive,

1391
00:48:36,560 --> 00:48:37,880
the exact same drive.

1392
00:48:38,060 --> 00:48:38,380
Okay.

1393
00:48:38,980 --> 00:48:43,720
I now get a hundred percent drive usage only when I access

1394
00:48:43,720 --> 00:48:44,260
the drive,

1395
00:48:44,340 --> 00:48:46,540
which of course is frequently because that's where my

1396
00:48:46,540 --> 00:48:48,040
documents and everything else,

1397
00:48:48,040 --> 00:48:50,960
which as you can imagine,

1398
00:48:51,000 --> 00:48:53,320
that brings the computer to its knees.

1399
00:48:54,200 --> 00:48:54,240
Right.

1400
00:48:54,320 --> 00:48:59,400
And I'm wondering if there may be something wrong with the

1401
00:48:59,400 --> 00:49:02,260
drive that's not showing up in the smart report,

1402
00:49:02,420 --> 00:49:03,240
every drive test,

1403
00:49:03,240 --> 00:49:04,400
that I've run on it,

1404
00:49:06,320 --> 00:49:07,880
doesn't find any problems,

1405
00:49:08,740 --> 00:49:12,320
but I find it hard to believe that I have another bad SATA

1406
00:49:12,320 --> 00:49:12,920
cable too.

1407
00:49:13,440 --> 00:49:15,000
The drive's fairly old.

1408
00:49:15,100 --> 00:49:18,060
It's got about over 600 days of usage on it,

1409
00:49:18,080 --> 00:49:19,240
according to the smart report.

1410
00:49:19,660 --> 00:49:21,720
So any thoughts on that?

1411
00:49:23,100 --> 00:49:24,500
Well, 600 days,

1412
00:49:24,540 --> 00:49:26,140
especially if the machine is on all the time,

1413
00:49:26,180 --> 00:49:26,580
then that's,

1414
00:49:26,580 --> 00:49:27,840
that's not a terrible,

1415
00:49:27,900 --> 00:49:28,180
you know,

1416
00:49:28,220 --> 00:49:29,420
it's not terribly high usage.

1417
00:49:30,220 --> 00:49:31,880
It's on during the daytime.

1418
00:49:31,980 --> 00:49:32,820
Most of the time,

1419
00:49:32,820 --> 00:49:33,940
it gets turned off at night.

1420
00:49:34,260 --> 00:49:34,740
Okay.

1421
00:49:34,840 --> 00:49:35,340
So yeah,

1422
00:49:35,380 --> 00:49:36,060
you're probably at the,

1423
00:49:36,080 --> 00:49:38,020
about the end of the lifespan of that machine,

1424
00:49:38,100 --> 00:49:38,680
if that's the case,

1425
00:49:38,780 --> 00:49:42,500
cause you'd be at about four years there as far as age of

1426
00:49:42,500 --> 00:49:42,840
the drive.

1427
00:49:44,540 --> 00:49:47,040
The a hundred percent usage is likely not,

1428
00:49:47,140 --> 00:49:49,320
wasn't the SATA cable in the first place.

1429
00:49:50,220 --> 00:49:53,500
It just is probably more coincidental that it started behaving

1430
00:49:53,500 --> 00:49:54,120
afterwards.

1431
00:49:56,460 --> 00:49:59,640
You could have though a problem with the drive controller,

1432
00:49:59,880 --> 00:50:01,840
which would be a motherboard issue or,

1433
00:50:01,840 --> 00:50:02,360
you know,

1434
00:50:02,400 --> 00:50:04,980
if you're plugged into some type of a SATA card,

1435
00:50:05,120 --> 00:50:06,240
that could be the problem there.

1436
00:50:07,320 --> 00:50:08,600
But if you look at,

1437
00:50:08,640 --> 00:50:10,220
you said this one does 10 on this machine.

1438
00:50:10,780 --> 00:50:11,220
Yeah.

1439
00:50:11,300 --> 00:50:13,940
If you look at the performance monitor and you look under disk usage,

1440
00:50:13,980 --> 00:50:15,780
does it tell you what is using your,

1441
00:50:15,800 --> 00:50:16,400
your disc?

1442
00:50:18,540 --> 00:50:20,480
Have you been into the performance monitor?

1443
00:50:20,660 --> 00:50:20,880
Yeah.

1444
00:50:20,940 --> 00:50:23,900
I've looked at the resource monitor and the performance monitor,

1445
00:50:23,940 --> 00:50:27,280
and there's a lot of things that use the disc.

1446
00:50:28,060 --> 00:50:31,680
But basically anything at the moment that's using the disc,

1447
00:50:31,680 --> 00:50:33,820
it seems to be hogging a hundred percent of the disc.

1448
00:50:35,200 --> 00:50:38,860
Some of the things that are using the disc periodically is the page

1449
00:50:38,860 --> 00:50:39,220
file.

1450
00:50:39,320 --> 00:50:41,460
And I expanded the size of the page file.

1451
00:50:41,940 --> 00:50:43,400
How much memory do you have on the computer?

1452
00:50:43,800 --> 00:50:44,700
I got six,

1453
00:50:44,700 --> 00:50:46,280
six gigs of RAM on it.

1454
00:50:46,300 --> 00:50:46,620
Okay.

1455
00:50:47,060 --> 00:50:49,440
And that's a windows 10 64 bit.

1456
00:50:49,860 --> 00:50:50,260
Okay.

1457
00:50:50,660 --> 00:50:54,580
So what are you using to test the drive as far as whether or

1458
00:50:54,580 --> 00:50:55,260
not it's good or not?

1459
00:50:56,000 --> 00:50:56,400
Well,

1460
00:50:56,600 --> 00:50:57,140
I use,

1461
00:50:58,160 --> 00:50:59,920
I've used crystal disc info.

1462
00:51:00,760 --> 00:51:01,560
I use,

1463
00:51:01,560 --> 00:51:04,460
I use the Western digital data life card,

1464
00:51:05,480 --> 00:51:07,820
both of which reads the smart and smart data.

1465
00:51:08,140 --> 00:51:10,340
And then I've looked at,

1466
00:51:11,060 --> 00:51:15,440
I've looked at the resource monitor and noticed that the access times tend

1467
00:51:16,260 --> 00:51:17,020
to be very high.

1468
00:51:17,180 --> 00:51:22,020
And I also looked at the error logs and the error logs had a

1469
00:51:22,020 --> 00:51:23,480
lot of caution,

1470
00:51:24,320 --> 00:51:25,020
caution symbols.

1471
00:51:25,080 --> 00:51:27,240
And they're saying address was,

1472
00:51:27,280 --> 00:51:29,240
we tried something along those lines.

1473
00:51:29,920 --> 00:51:30,520
Okay.

1474
00:51:30,520 --> 00:51:31,340
I remember the exact,

1475
00:51:31,340 --> 00:51:31,640
the exact wording,

1476
00:51:31,780 --> 00:51:32,260
but it was,

1477
00:51:32,260 --> 00:51:34,500
it was a desk issue in the,

1478
00:51:34,580 --> 00:51:35,080
in the,

1479
00:51:35,080 --> 00:51:38,880
in the error logs and it had the word we tried in it.

1480
00:51:39,460 --> 00:51:39,900
Right.

1481
00:51:40,880 --> 00:51:43,260
So when you're looking at something like crystal desk,

1482
00:51:43,440 --> 00:51:45,460
because that's the one that I would recommend that you use,

1483
00:51:45,480 --> 00:51:46,140
it's one that's easiest,

1484
00:51:46,740 --> 00:51:47,620
easiest to work with.

1485
00:51:48,020 --> 00:51:48,460
But,

1486
00:51:48,640 --> 00:51:49,020
um,

1487
00:51:49,280 --> 00:51:50,460
when you're using crystal disc,

1488
00:51:50,560 --> 00:51:53,580
are you using that while the system is under load or while

1489
00:51:53,580 --> 00:51:54,680
it's doing the a hundred percent thing,

1490
00:51:54,760 --> 00:51:57,540
or are you just doing that like every so often?

1491
00:51:58,220 --> 00:51:58,860
I'm just,

1492
00:51:58,900 --> 00:52:00,500
you're doing it every so often.

1493
00:52:00,580 --> 00:52:01,320
I would say,

1494
00:52:01,340 --> 00:52:01,740
do that,

1495
00:52:01,760 --> 00:52:06,900
run that test because it is that the way that crystal disc works is

1496
00:52:06,900 --> 00:52:10,420
it gives you a periodic result as opposed to a longterm result or

1497
00:52:10,420 --> 00:52:11,460
a historical result.

1498
00:52:12,040 --> 00:52:14,460
So it's looking at what time,

1499
00:52:14,480 --> 00:52:17,960
how the drive is behaving at that very moment that you are looking

1500
00:52:17,960 --> 00:52:18,460
at it.

1501
00:52:18,720 --> 00:52:22,100
So if the machine is under load and doing the a hundred percent

1502
00:52:22,100 --> 00:52:22,380
thing,

1503
00:52:22,480 --> 00:52:24,880
I would check it then just to see what it does.

1504
00:52:25,260 --> 00:52:25,740
Um,

1505
00:52:25,900 --> 00:52:26,960
because oftentimes a,

1506
00:52:26,960 --> 00:52:30,060
a drive will test is good as opposed to smart data because it's

1507
00:52:30,060 --> 00:52:30,960
a rolling window.

1508
00:52:31,340 --> 00:52:32,340
When it comes to smart data,

1509
00:52:32,460 --> 00:52:34,180
or at least a majority of the smart data.

1510
00:52:34,740 --> 00:52:35,220
Um,

1511
00:52:35,460 --> 00:52:39,600
that way you can look at that very instance of what's happening

1512
00:52:39,600 --> 00:52:40,940
and find out what's going on there.

1513
00:52:41,020 --> 00:52:44,580
I would probably guess that you're most likely having some type of

1514
00:52:44,580 --> 00:52:45,780
a controller issue though,

1515
00:52:45,840 --> 00:52:48,720
even though your drive is probably too old to,

1516
00:52:48,820 --> 00:52:49,140
uh,

1517
00:52:49,200 --> 00:52:50,600
really identify that problem.

1518
00:52:51,620 --> 00:52:52,100
Okay.

1519
00:52:52,500 --> 00:52:52,980
Um,

1520
00:52:53,080 --> 00:52:53,460
well,

1521
00:52:53,580 --> 00:52:56,640
unfortunately I've got a lot of state of course on that motherboard.

1522
00:52:56,880 --> 00:52:57,920
So my,

1523
00:52:58,100 --> 00:52:58,620
my,

1524
00:52:58,660 --> 00:53:00,520
my theory at the moment,

1525
00:53:01,600 --> 00:53:02,000
um,

1526
00:53:02,940 --> 00:53:03,480
you know,

1527
00:53:03,520 --> 00:53:05,960
my low budget theory is probably going to be,

1528
00:53:05,960 --> 00:53:06,140
uh,

1529
00:53:06,220 --> 00:53:09,340
try a different state of Porter replaced the theta cable as well.

1530
00:53:09,720 --> 00:53:10,120
Well,

1531
00:53:10,300 --> 00:53:11,160
you can try that.

1532
00:53:11,260 --> 00:53:11,540
However,

1533
00:53:11,660 --> 00:53:13,680
all of those ports are going to be run.

1534
00:53:13,840 --> 00:53:14,240
Uh,

1535
00:53:14,320 --> 00:53:14,620
I mean,

1536
00:53:14,620 --> 00:53:15,940
depending on how many you have,

1537
00:53:16,460 --> 00:53:16,860
uh,

1538
00:53:17,680 --> 00:53:19,220
all of those ports are not eight.

1539
00:53:19,520 --> 00:53:20,040
All right.

1540
00:53:20,040 --> 00:53:20,820
So if you've got eight,

1541
00:53:20,880 --> 00:53:22,840
you likely have two controllers on that board.

1542
00:53:23,460 --> 00:53:23,860
Okay.

1543
00:53:23,900 --> 00:53:24,200
And,

1544
00:53:24,280 --> 00:53:24,520
uh,

1545
00:53:24,680 --> 00:53:26,480
one of those controllers is probably bad.

1546
00:53:26,780 --> 00:53:31,080
And in which case you have a 50% chance of being on the same

1547
00:53:31,080 --> 00:53:31,320
controller.

1548
00:53:31,320 --> 00:53:31,320


1549
00:53:31,320 --> 00:53:31,320


1550
00:53:31,320 --> 00:53:31,320


1551
00:53:31,320 --> 00:53:31,320


1552
00:53:31,320 --> 00:53:32,700
Even if you're on a different port.

1553
00:53:33,220 --> 00:53:33,660
Right.

1554
00:53:33,840 --> 00:53:36,240
So the other interesting thing is of course,

1555
00:53:36,300 --> 00:53:39,100
is my boot drive is theta.

1556
00:53:39,280 --> 00:53:39,680
My,

1557
00:53:39,800 --> 00:53:42,220
I have another data drive drive F,

1558
00:53:42,420 --> 00:53:43,060
which is theta.

1559
00:53:43,340 --> 00:53:46,180
And I've never had a problem with either one of those.

1560
00:53:46,240 --> 00:53:47,120
Only the E drive.

1561
00:53:48,120 --> 00:53:48,560
Well,

1562
00:53:49,380 --> 00:53:50,820
you can try a different port.

1563
00:53:50,900 --> 00:53:51,640
That's your low budget.

1564
00:53:51,680 --> 00:53:51,840
I mean,

1565
00:53:51,860 --> 00:53:52,080
but replacements,

1566
00:53:53,140 --> 00:53:53,700
you know,

1567
00:53:53,700 --> 00:53:55,180
conventional drives are cheap.

1568
00:53:55,840 --> 00:53:56,280
Yeah.

1569
00:53:56,400 --> 00:53:56,680
So,

1570
00:53:56,780 --> 00:53:57,040
yeah,

1571
00:53:57,140 --> 00:53:59,220
I may wind up just buying another drive.

1572
00:53:59,300 --> 00:53:59,540
Cause,

1573
00:53:59,560 --> 00:53:59,740
uh,

1574
00:53:59,860 --> 00:54:00,440
like you said,

1575
00:54:00,580 --> 00:54:01,020
600,

1576
00:54:01,020 --> 00:54:04,820
650 days is quite a lot of time on the drive.

1577
00:54:05,080 --> 00:54:05,400
Yes,

1578
00:54:05,400 --> 00:54:05,660
it is.

1579
00:54:05,960 --> 00:54:06,360
Well,

1580
00:54:06,400 --> 00:54:07,040
good luck with that.

1581
00:54:07,080 --> 00:54:08,060
And that I appreciate you.

1582
00:54:08,320 --> 00:54:08,720
Well,

1583
00:54:08,820 --> 00:54:11,760
thanks very much for your input and I hope you enjoy your family.

1584
00:54:11,800 --> 00:54:13,340
Thank you very much.

1585
00:54:13,440 --> 00:54:14,400
So we're going to take a break.

1586
00:54:14,440 --> 00:54:17,680
If you'd like to be part of the computer guru show for the last

1587
00:54:17,680 --> 00:54:18,280
episode,

1588
00:54:18,480 --> 00:54:20,460
you can give us a call 790-2040.

1589
00:54:20,820 --> 00:54:22,740
That's 5 T 0 7 9 0 20 40.

1590
00:54:22,820 --> 00:54:23,600
We'll be right back.

1591
00:54:23,800 --> 00:54:27,440
Cause I'm dynamite.

1592
00:54:29,500 --> 00:54:30,700
And I'll win that.

1593
00:54:33,180 --> 00:54:34,960
I'm a power load.

1594
00:54:44,480 --> 00:54:45,980
Your computer guru,

1595
00:54:46,060 --> 00:54:48,860
Mike Swanson is here to help you tame that beast of a machine.

1596
00:54:49,080 --> 00:54:52,720
Join the chat right now at guru show.com or call in.

1597
00:54:52,780 --> 00:54:55,360
This is a computer guru show on KVO.

1598
00:54:55,420 --> 00:54:56,260
Why the voice.

1599
00:55:00,120 --> 00:55:00,880
I'm dirty.

1600
00:55:00,880 --> 00:55:01,000
I'm a machine.

1601
00:55:01,000 --> 00:55:01,000


1602
00:55:01,000 --> 00:55:01,000


1603
00:55:01,000 --> 00:55:01,000


1604
00:55:01,020 --> 00:55:06,600
I was in a V club and Glee club and even the chess team.

1605
00:55:06,680 --> 00:55:07,200
Only question.

1606
00:55:07,240 --> 00:55:08,300
I never thought was hard.

1607
00:55:08,380 --> 00:55:09,000
What do I like her?

1608
00:55:09,080 --> 00:55:10,000
Or do I like my card?

1609
00:55:10,080 --> 00:55:12,000
Spend every weekend at the Renaissance fair.

1610
00:55:12,080 --> 00:55:13,200
Got my name on my underwear.

1611
00:55:14,540 --> 00:55:17,280
Welcome back to the computer guru show 790-2040.

1612
00:55:17,340 --> 00:55:18,400
If you'd like to be part of the show,

1613
00:55:19,020 --> 00:55:20,180
we'd love to hear from you.

1614
00:55:20,220 --> 00:55:21,720
We have a caller called Paul.

1615
00:55:21,860 --> 00:55:22,080
Hello,

1616
00:55:22,120 --> 00:55:22,320
Paul.

1617
00:55:22,440 --> 00:55:22,840
How are you?

1618
00:55:24,540 --> 00:55:24,900
Yes.

1619
00:55:24,900 --> 00:55:25,120
Hello.

1620
00:55:25,220 --> 00:55:25,540
Um,

1621
00:55:26,060 --> 00:55:31,000
I had called before and asked about some error codes and you asked me to email you

1622
00:55:31,000 --> 00:55:31,000


1623
00:55:31,000 --> 00:55:31,000


1624
00:55:31,000 --> 00:55:31,000


1625
00:55:31,000 --> 00:55:31,000


1626
00:55:31,000 --> 00:55:31,000


1627
00:55:31,000 --> 00:55:31,000


1628
00:55:31,000 --> 00:55:31,000


1629
00:55:31,000 --> 00:55:31,000


1630
00:55:31,000 --> 00:55:33,940
so you can explain to me what they meant.

1631
00:55:34,460 --> 00:55:36,100
And I did that.

1632
00:55:36,180 --> 00:55:37,320
I emailed him twice.

1633
00:55:37,320 --> 00:55:37,640
Actually,

1634
00:55:37,680 --> 00:55:38,420
I never got a response.

1635
00:55:38,780 --> 00:55:39,060
Oh,

1636
00:55:39,100 --> 00:55:39,240
really?

1637
00:55:39,340 --> 00:55:39,660
What was it?

1638
00:55:39,920 --> 00:55:40,320
Well,

1639
00:55:41,920 --> 00:55:42,640
they're kind of long.

1640
00:55:42,940 --> 00:55:43,180
Um,

1641
00:55:43,440 --> 00:55:45,160
if they start with zero X,

1642
00:55:45,320 --> 00:55:46,220
just give me that part.

1643
00:55:46,360 --> 00:55:46,600
Yes.

1644
00:55:47,760 --> 00:55:48,160
Yes.

1645
00:55:48,240 --> 00:55:53,780
He started with zero X and then there's a six zeros and then eight and E Edward.

1646
00:55:54,160 --> 00:55:55,420
And then there's in parentheses,

1647
00:55:55,420 --> 00:56:00,740
a whole set of more of these zero X codes and they all end in different numbers.

1648
00:56:00,800 --> 00:56:00,980
Um,

1649
00:56:01,000 --> 00:56:02,760
and then there's like the first set is in zero five,

1650
00:56:03,100 --> 00:56:03,580
right?

1651
00:56:03,720 --> 00:56:04,120
The same,

1652
00:56:04,120 --> 00:56:04,400
you know,

1653
00:56:04,400 --> 00:56:04,680
64.

1654
00:56:05,200 --> 00:56:06,460
Those parts are more of the,

1655
00:56:06,540 --> 00:56:07,800
the specifics.

1656
00:56:08,020 --> 00:56:09,740
It's that first part that's really important.

1657
00:56:09,880 --> 00:56:12,760
It kind of gives you the what's happening part.

1658
00:56:13,160 --> 00:56:13,640
Oh,

1659
00:56:13,740 --> 00:56:14,040
okay.

1660
00:56:14,280 --> 00:56:15,240
Zero eight.

1661
00:56:15,600 --> 00:56:16,080
Um,

1662
00:56:16,260 --> 00:56:19,680
so zero eight E is Colonel mode exception not handled.

1663
00:56:20,000 --> 00:56:26,220
And it usually means that either a driver has called to a spot within windows that is

1664
00:56:26,220 --> 00:56:27,480
failing in some way.

1665
00:56:27,580 --> 00:56:27,960
I mean,

1666
00:56:27,960 --> 00:56:30,200
most often it's going to be a driver failure of some type.

1667
00:56:30,240 --> 00:56:30,960
Like if you have some,

1668
00:56:31,000 --> 00:56:34,020
some old hardware that's on there and the driver's no good anymore,

1669
00:56:34,920 --> 00:56:36,680
or it's going to be a Ram problem.

1670
00:56:37,540 --> 00:56:38,020
So,

1671
00:56:38,040 --> 00:56:38,540
uh,

1672
00:56:39,200 --> 00:56:41,560
almost always with eights of any type.

1673
00:56:41,660 --> 00:56:47,140
So zero X eight is somehow their memory is faulted in one way or another,

1674
00:56:47,280 --> 00:56:49,500
either because of a driver or some bad hardware.

1675
00:56:50,420 --> 00:56:51,100
So you're,

1676
00:56:51,100 --> 00:56:52,320
is there any way if,

1677
00:56:52,460 --> 00:56:53,520
if it is,

1678
00:56:54,360 --> 00:56:59,760
is there any way to narrow it down to which hardware or what part of the Ram or whatever?

1679
00:56:59,760 --> 00:57:01,540
So how often do you see in this message?

1680
00:57:01,600 --> 00:57:02,320
How often do you get it?

1681
00:57:02,860 --> 00:57:05,840
Every time that I start my laptop,

1682
00:57:06,580 --> 00:57:07,100
um,

1683
00:57:07,920 --> 00:57:09,260
after it loads,

1684
00:57:10,160 --> 00:57:10,680
uh,

1685
00:57:12,460 --> 00:57:12,980
well,

1686
00:57:13,240 --> 00:57:16,580
for lots of after it loads windows,

1687
00:57:16,680 --> 00:57:18,280
it's okay for about,

1688
00:57:18,280 --> 00:57:18,720
I don't know,

1689
00:57:18,780 --> 00:57:19,200
four minutes.

1690
00:57:19,760 --> 00:57:20,280
Okay.

1691
00:57:20,840 --> 00:57:22,040
And then it does,

1692
00:57:22,040 --> 00:57:23,120
it does this,

1693
00:57:23,240 --> 00:57:23,600
um,

1694
00:57:24,180 --> 00:57:29,200
blue screen thing where it shows these codes and then it shuts off.

1695
00:57:29,320 --> 00:57:29,740
Okay.

1696
00:57:29,760 --> 00:57:29,840
And then it just,

1697
00:57:29,840 --> 00:57:30,620
or it will actually restart.

1698
00:57:31,400 --> 00:57:32,120
And just regular,

1699
00:57:32,260 --> 00:57:33,120
it just reboots,

1700
00:57:33,120 --> 00:57:33,300
right?

1701
00:57:33,400 --> 00:57:34,200
It comes back up again.

1702
00:57:34,240 --> 00:57:34,480
Yes.

1703
00:57:34,480 --> 00:57:37,400
Every single time that I turn the laptop on.

1704
00:57:37,540 --> 00:57:39,040
And so I have to reboot into,

1705
00:57:39,120 --> 00:57:39,520
um,

1706
00:57:39,520 --> 00:57:42,180
safe mode in order for it to work.

1707
00:57:42,460 --> 00:57:43,380
And then it works fine.

1708
00:57:44,320 --> 00:57:44,680
Okay.

1709
00:57:45,940 --> 00:57:47,880
And what type of antivirus do you have on the machine?

1710
00:57:49,320 --> 00:57:49,680
Uh,

1711
00:57:49,700 --> 00:57:50,180
I'm sorry.

1712
00:57:51,640 --> 00:57:53,100
And it seems pretty good.

1713
00:57:53,400 --> 00:57:54,980
I couldn't hear you broke up there.

1714
00:57:55,100 --> 00:57:55,640
What'd you say?

1715
00:57:55,760 --> 00:57:56,020
Uh,

1716
00:57:56,720 --> 00:57:57,080
Panda.

1717
00:57:57,500 --> 00:57:58,160
He's in Panda.

1718
00:57:58,340 --> 00:57:58,700
Okay.

1719
00:57:59,080 --> 00:57:59,440
Yes.

1720
00:57:59,540 --> 00:57:59,740
Okay.

1721
00:57:59,740 --> 00:57:59,740


1722
00:57:59,740 --> 00:57:59,740


1723
00:57:59,740 --> 00:57:59,740


1724
00:57:59,740 --> 00:57:59,740


1725
00:58:01,400 --> 00:58:03,540
So I'm guessing that,

1726
00:58:03,580 --> 00:58:04,820
and what kind of machine is this by the way?

1727
00:58:05,700 --> 00:58:06,960
It's a Sony Vail.

1728
00:58:06,980 --> 00:58:07,660
I own.

1729
00:58:07,700 --> 00:58:07,900
Huh?

1730
00:58:08,020 --> 00:58:08,460
Okay.

1731
00:58:08,560 --> 00:58:09,120
All right.

1732
00:58:09,160 --> 00:58:13,580
So 80 on a bio is,

1733
00:58:13,580 --> 00:58:13,900
is,

1734
00:58:13,960 --> 00:58:15,420
is its own animal.

1735
00:58:15,760 --> 00:58:21,760
And I am going to take a wild stab in the dark here that your video cards overheating.

1736
00:58:23,000 --> 00:58:24,240
Cause first of all,

1737
00:58:24,260 --> 00:58:26,120
bios always have overheating problems.

1738
00:58:26,340 --> 00:58:29,720
It's like that is part and parcel of the owning of iOS.

1739
00:58:29,720 --> 00:58:29,720


1740
00:58:29,720 --> 00:58:29,720


1741
00:58:29,720 --> 00:58:29,720


1742
00:58:29,720 --> 00:58:29,720


1743
00:58:29,720 --> 00:58:29,720


1744
00:58:29,720 --> 00:58:29,720


1745
00:58:29,720 --> 00:58:29,720


1746
00:58:29,720 --> 00:58:29,720


1747
00:58:29,720 --> 00:58:29,720


1748
00:58:29,720 --> 00:58:29,720


1749
00:58:29,720 --> 00:58:29,720


1750
00:58:29,720 --> 00:58:29,720


1751
00:58:29,720 --> 00:58:29,720


1752
00:58:29,720 --> 00:58:29,720


1753
00:58:29,720 --> 00:58:29,720


1754
00:58:29,720 --> 00:58:33,420
So it's like a VIO is that it's overheating because Sony didn't make a VIO that didn't

1755
00:58:33,420 --> 00:58:33,940
overheat.

1756
00:58:34,540 --> 00:58:34,940
Um,

1757
00:58:35,940 --> 00:58:38,300
and given that the time delay that you're talking about,

1758
00:58:38,380 --> 00:58:39,380
like four minutes or so,

1759
00:58:40,200 --> 00:58:43,580
I'm guessing your video cards overheating and that's causing the machine to shut down.

1760
00:58:44,340 --> 00:58:45,840
Now if your CPU were overheating,

1761
00:58:45,860 --> 00:58:46,640
that would be a different thing.

1762
00:58:46,720 --> 00:58:47,900
It would give you a different message,

1763
00:58:48,480 --> 00:58:52,240
but I'm betting that the video cards overheating and it's causing the machine to throw an error

1764
00:58:52,240 --> 00:58:52,900
and reboot.

1765
00:58:54,020 --> 00:58:54,420
Now,

1766
00:58:54,520 --> 00:58:56,020
after it comes back,

1767
00:58:56,040 --> 00:58:58,700
if can you get back into regular mode after that four minutes?

1768
00:59:00,440 --> 00:59:00,800
No,

1769
00:59:00,880 --> 00:59:01,140
I can.

1770
00:59:01,160 --> 00:59:01,420
Well,

1771
00:59:01,660 --> 00:59:02,180
I can,

1772
00:59:02,400 --> 00:59:04,240
but it just shuts down again.

1773
00:59:04,320 --> 00:59:05,080
It restarts.

1774
00:59:05,100 --> 00:59:07,080
So I have to choose the,

1775
00:59:07,200 --> 00:59:08,480
cause it gives you the options on screen.

1776
00:59:09,100 --> 00:59:10,640
Once it restarts,

1777
00:59:11,000 --> 00:59:13,180
what mode you want to start back into.

1778
00:59:13,420 --> 00:59:14,720
And I can do regular mode.

1779
00:59:15,180 --> 00:59:16,600
It'll just load like it normally does.

1780
00:59:16,720 --> 00:59:19,500
It'll start up and then it'll load up and go into screen where you log in.

1781
00:59:19,780 --> 00:59:21,240
But then eventually it'll just,

1782
00:59:21,340 --> 00:59:22,180
few minutes later,

1783
00:59:22,280 --> 00:59:23,180
it'll just do the same thing.

1784
00:59:23,260 --> 00:59:25,220
So I go ahead and I choose start,

1785
00:59:25,300 --> 00:59:25,580
I mean,

1786
00:59:26,240 --> 00:59:28,140
safe mode and then it works just fine.

1787
00:59:28,260 --> 00:59:29,640
As far as safe mode.

1788
00:59:29,720 --> 00:59:30,260
Right.

1789
00:59:30,620 --> 00:59:33,360
There's no problems as far as it shutting down or anything else.

1790
00:59:33,880 --> 00:59:34,280
Yep.

1791
00:59:34,440 --> 00:59:35,940
I think it's your video card.

1792
00:59:36,560 --> 00:59:37,360
So I,

1793
00:59:37,500 --> 00:59:40,380
the driver for your video card could probably used to be updated,

1794
00:59:40,540 --> 00:59:41,560
but I bet it's overheating.

1795
00:59:42,520 --> 00:59:43,860
And have you like,

1796
00:59:43,920 --> 00:59:44,140
you know,

1797
00:59:44,140 --> 00:59:46,380
taken an air compressor to the second blown out the fan?

1798
00:59:48,520 --> 00:59:48,920
No,

1799
00:59:49,060 --> 00:59:49,540
I've,

1800
00:59:49,540 --> 00:59:51,000
I've taken a fan to it.

1801
00:59:51,020 --> 00:59:51,780
It was total fan.

1802
00:59:51,920 --> 00:59:52,540
I'm blowing in,

1803
00:59:52,580 --> 00:59:52,800
you know,

1804
00:59:52,800 --> 00:59:53,520
put it on it.

1805
00:59:53,660 --> 00:59:54,300
It does.

1806
00:59:54,380 --> 00:59:55,740
It does run hot actually.

1807
00:59:56,160 --> 00:59:56,560
Yeah.

1808
00:59:56,640 --> 00:59:57,000
Well,

1809
00:59:59,720 --> 01:00:29,700
you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be more secure than you couldn't be

1810
01:00:29,700 --> 01:00:31,080
and causes the kernel panic.

1811
01:00:33,500 --> 01:00:36,820
The other weird thing about this is it has a sticker on it,

1812
01:00:37,600 --> 01:00:39,880
on the external shell of the laptop.

1813
01:00:39,940 --> 01:00:41,540
It says NVIDIA.

1814
01:00:42,260 --> 01:00:42,780
Yeah.

1815
01:00:42,880 --> 01:00:47,760
But when I checked in through the programs and so forth,

1816
01:00:47,840 --> 01:00:50,500
I couldn't find NVIDIA anywhere inside the machine.

1817
01:00:51,760 --> 01:00:55,180
You couldn't find it, like, in the device manager under graphics adapters?

1818
01:00:56,060 --> 01:00:56,580
No.

1819
01:00:56,880 --> 01:00:58,280
It wasn't in there either.

1820
01:00:58,280 --> 01:01:01,440
So under display adapter, I mean, are you in front of the machine now?

1821
01:01:02,440 --> 01:01:03,120
Yes, I am.

1822
01:01:03,220 --> 01:01:05,160
So do you know how to get to the device manager?

1823
01:01:06,460 --> 01:01:09,380
Yes, I can get to it in the control panel.

1824
01:01:09,640 --> 01:01:09,920
All right.

1825
01:01:09,940 --> 01:01:12,980
So go to the device manager and then look under display adapters

1826
01:01:12,980 --> 01:01:14,280
and let's see what you've got in there.

1827
01:01:15,220 --> 01:01:16,160
Because I'm curious.

1828
01:01:17,860 --> 01:01:19,300
All right, device manager.

1829
01:01:19,860 --> 01:01:21,700
Are you in safe mode right now or normal mode?

1830
01:01:22,180 --> 01:01:23,020
I'm in safe mode.

1831
01:01:23,200 --> 01:01:23,460
Okay.

1832
01:01:23,800 --> 01:01:26,080
It's the only way I can, and it won't let me do it,

1833
01:01:26,100 --> 01:01:28,060
because I'm logged in as, oh, wait.

1834
01:01:28,840 --> 01:01:29,500
Standard user.

1835
01:01:33,100 --> 01:01:33,500
Okay.

1836
01:01:33,820 --> 01:01:35,080
I just got logged in as administrator.

1837
01:01:35,700 --> 01:01:36,340
Oh, I see.

1838
01:01:36,640 --> 01:01:39,480
Okay, so I'm in here now, device manager.

1839
01:01:39,820 --> 01:01:40,200
All right.

1840
01:01:40,280 --> 01:01:41,800
Under display adapters, what do you have?

1841
01:01:43,820 --> 01:01:44,620
Display adapters.

1842
01:01:45,700 --> 01:01:50,200
It says mobile Intel 945 Express chipset.

1843
01:01:50,540 --> 01:01:50,940
Okay.

1844
01:01:50,980 --> 01:01:51,480
Is that it?

1845
01:01:51,520 --> 01:01:52,080
Nothing else in there?

1846
01:01:52,300 --> 01:01:52,880
By Windows.

1847
01:01:52,920 --> 01:01:54,740
There's two of those, and that's it.

1848
01:01:55,320 --> 01:01:55,720
Okay.

1849
01:01:55,760 --> 01:01:56,100
Okay.

1850
01:01:56,140 --> 01:01:57,920
So you're doing it.

1851
01:01:57,920 --> 01:02:00,820
Your machine uses something like some of the Alienwares do,

1852
01:02:01,540 --> 01:02:04,320
which is that they use a video hybrid pass-through.

1853
01:02:04,700 --> 01:02:06,940
So it has an onboard graphics adapter,

1854
01:02:07,260 --> 01:02:10,800
and it will have like an NVIDIA sort of co-graphics processor.

1855
01:02:11,980 --> 01:02:16,820
And what will happen there is when everything's working the way that it's supposed to,

1856
01:02:16,960 --> 01:02:20,340
your onboard graphics will handle like the 2D stuff,

1857
01:02:20,500 --> 01:02:25,560
and then it will use the additional NVIDIA adapter as a 3D adapter,

1858
01:02:25,720 --> 01:02:27,900
and it just basically injects.

1859
01:02:27,920 --> 01:02:29,400
That video into the stream.

1860
01:02:31,340 --> 01:02:32,620
So Alienwares do that.

1861
01:02:33,020 --> 01:02:34,940
Sony Vios are the first ones to do that.

1862
01:02:35,040 --> 01:02:36,820
I don't know how long you've been using computers,

1863
01:02:36,960 --> 01:02:39,300
but way back in the day, you used to have a video card,

1864
01:02:39,380 --> 01:02:42,020
and then you'd have this other sort of loop adapter

1865
01:02:42,020 --> 01:02:45,140
where you'd add a secondary graphics card for 3D graphics.

1866
01:02:45,380 --> 01:02:46,920
And that's sort of how these laptops work.

1867
01:02:49,340 --> 01:02:52,380
So I'm sticking with my original hypothesis here,

1868
01:02:52,460 --> 01:02:54,680
is that you've got a video card overheat problem,

1869
01:02:55,220 --> 01:02:57,620
and it can't initialize the second card.

1870
01:02:57,680 --> 01:02:57,900
Okay.

1871
01:02:57,900 --> 01:02:57,900


1872
01:02:57,900 --> 01:02:59,640
And it's hot, and it throws a fit.

1873
01:03:00,660 --> 01:03:04,520
So I would say get the machine cleaned out.

1874
01:03:05,400 --> 01:03:07,660
After about five years or so,

1875
01:03:07,720 --> 01:03:13,500
you should probably replace the thermal compound that's under all the chips on the machine.

1876
01:03:13,580 --> 01:03:15,620
So under each of the heat sinks,

1877
01:03:15,760 --> 01:03:21,680
there's a thermal compound that helps transfer heat from the chip to the copper cooling tubes.

1878
01:03:22,360 --> 01:03:25,600
And that stuff breaks down over time and becomes less effective,

1879
01:03:25,760 --> 01:03:27,780
meaning that the cards,

1880
01:03:27,780 --> 01:03:29,400
the cards run way hotter than they should.

1881
01:03:30,200 --> 01:03:32,580
And so I would say, you know,

1882
01:03:32,580 --> 01:03:34,120
either take the machine apart and fix that up,

1883
01:03:34,200 --> 01:03:36,900
or it may be time to look into a different machine.

1884
01:03:38,120 --> 01:03:38,520
Okay.

1885
01:03:38,820 --> 01:03:42,420
I could probably go online and find how to...

1886
01:03:43,320 --> 01:03:45,540
There's plenty of breakdown videos for those, right?

1887
01:03:45,760 --> 01:03:46,640
Too hot, right.

1888
01:03:47,420 --> 01:03:49,800
So if you're going to do a YouTube search,

1889
01:03:49,980 --> 01:03:51,900
which is probably the way that I recommend most people do it,

1890
01:03:52,000 --> 01:03:55,480
you'll be looking for a, like, your Sony VAIO,

1891
01:03:55,660 --> 01:03:57,420
and then hopefully a...

1892
01:03:57,420 --> 01:03:59,180
similar model number breakdown.

1893
01:03:59,600 --> 01:04:01,380
And it'll tell you how to take the machine apart.

1894
01:04:02,380 --> 01:04:02,740
Okay.

1895
01:04:02,880 --> 01:04:04,080
The VAIOs are nice and easy, though.

1896
01:04:04,220 --> 01:04:04,580
So.

1897
01:04:05,400 --> 01:04:05,760
Okay.

1898
01:04:05,920 --> 01:04:06,360
All right.

1899
01:04:06,380 --> 01:04:07,020
Well, thanks for the call, Paul.

1900
01:04:07,120 --> 01:04:07,620
I appreciate it.

1901
01:04:07,660 --> 01:04:08,460
And sorry I didn't get back to you.

1902
01:04:08,500 --> 01:04:10,220
A lot of times I don't see those things,

1903
01:04:10,300 --> 01:04:11,580
so they end up in spam or something,

1904
01:04:11,660 --> 01:04:12,380
and I apologize.

1905
01:04:13,400 --> 01:04:13,760
Okay.

1906
01:04:14,060 --> 01:04:17,340
Well, I set the error codes as attachments.

1907
01:04:17,460 --> 01:04:19,900
Maybe you thought it was a, you know, scam or something.

1908
01:04:20,080 --> 01:04:20,580
I don't know.

1909
01:04:21,460 --> 01:04:23,420
My spam filter is set to absurd.

1910
01:04:24,240 --> 01:04:26,820
So I apologize if I didn't see your email.

1911
01:04:27,660 --> 01:04:28,060
Okay.

1912
01:04:28,060 --> 01:04:29,680
Well, thank you for telling me now.

1913
01:04:29,820 --> 01:04:30,460
No problem.

1914
01:04:30,760 --> 01:04:31,900
Let's move on to Claudia.

1915
01:04:32,040 --> 01:04:32,420
Hello, Claudia.

1916
01:04:32,520 --> 01:04:32,880
How are you?

1917
01:04:33,480 --> 01:04:34,320
I'm good, Mike.

1918
01:04:34,420 --> 01:04:34,980
How are you doing?

1919
01:04:35,100 --> 01:04:35,940
I'm doing great.

1920
01:04:36,380 --> 01:04:36,780
Great.

1921
01:04:37,160 --> 01:04:38,120
I had a question.

1922
01:04:38,240 --> 01:04:40,760
I know you were covering security for us and our machines

1923
01:04:40,760 --> 01:04:41,700
in the previous hour,

1924
01:04:41,780 --> 01:04:44,240
but I didn't hear anything about clickbait.

1925
01:04:44,520 --> 01:04:46,840
Could you tell us a little bit about what we should

1926
01:04:46,840 --> 01:04:49,820
and shouldn't click on when we're on, say, for instance,

1927
01:04:49,920 --> 01:04:52,980
reading news online and we scroll down and, oh,

1928
01:04:53,120 --> 01:04:55,780
drivers in Tucson, Arizona need to know about this

1929
01:04:55,780 --> 01:04:57,200
or whatever it may be.

1930
01:04:57,420 --> 01:04:59,740
Well, if you have an appropriate ad blocker,

1931
01:04:59,740 --> 01:05:00,500
you won't even see those.

1932
01:05:01,100 --> 01:05:01,820
I do.

1933
01:05:01,980 --> 01:05:05,100
I've got, let's see, AdBlock Plus on there

1934
01:05:05,100 --> 01:05:06,420
from the Mozilla website.

1935
01:05:06,860 --> 01:05:07,060
All right.

1936
01:05:07,140 --> 01:05:07,980
Well, get rid of that one.

1937
01:05:08,020 --> 01:05:10,220
Put Ublock Origin on, and that'll help.

1938
01:05:10,240 --> 01:05:11,140
Oh, okay.

1939
01:05:11,620 --> 01:05:14,920
AdBlock Plus is fine, but they have a rather extensive

1940
01:05:14,920 --> 01:05:17,120
whitelist where they allow plenty of ads through.

1941
01:05:18,700 --> 01:05:21,700
And basically, if you have a decent ad blocker

1942
01:05:21,700 --> 01:05:24,140
on your machine, right, and AdBlock Plus isn't that bad.

1943
01:05:24,240 --> 01:05:26,160
I still think that people should be using Ublock Origin,

1944
01:05:26,580 --> 01:05:27,200
which is a good thing.

1945
01:05:27,200 --> 01:05:27,240
Right.

1946
01:05:27,240 --> 01:05:27,400
Yeah.

1947
01:05:27,420 --> 01:05:28,760
In my opinion, it's a better ad block.

1948
01:05:29,440 --> 01:05:29,880
Okay.

1949
01:05:29,960 --> 01:05:32,580
You're not going to see much, if at all,

1950
01:05:32,620 --> 01:05:36,120
anything that's going to hurt you in that particular instance.

1951
01:05:36,860 --> 01:05:37,420
All right.

1952
01:05:37,580 --> 01:05:39,180
I'll change my ad blocker.

1953
01:05:39,360 --> 01:05:42,420
Now, as far as the other things that you shouldn't click on,

1954
01:05:43,260 --> 01:05:45,360
well, basically, you know, if it's blinking

1955
01:05:45,360 --> 01:05:48,960
or it's one small trick to make you learn something

1956
01:05:48,960 --> 01:05:51,300
that is obvious, painfully obvious,

1957
01:05:51,900 --> 01:05:53,820
you don't need to click on any of that stuff.

1958
01:05:54,480 --> 01:05:57,140
Like I said, when I was talking to Jay,

1959
01:05:57,140 --> 01:05:59,780
I was just like, I don't even see that stuff anymore.

1960
01:05:59,900 --> 01:06:03,120
Even if it's on the screen, I've been looking at this stuff

1961
01:06:03,120 --> 01:06:06,420
for so long that the stuff that's fake is so blatantly obvious

1962
01:06:07,200 --> 01:06:11,780
that I feel like I'm almost underqualified to tell people

1963
01:06:11,780 --> 01:06:14,120
to stop clicking on stuff, right?

1964
01:06:14,160 --> 01:06:16,780
Because it's one of those things where, like,

1965
01:06:16,860 --> 01:06:19,880
if you do anything long enough, you get so good

1966
01:06:19,880 --> 01:06:23,580
at spotting the stuff that's wrong that you just ignore it.

1967
01:06:23,660 --> 01:06:24,000
Right.

1968
01:06:24,040 --> 01:06:24,400
You just don't see it.

1969
01:06:24,400 --> 01:06:26,980
Well, I'm aware, and I never click on those.

1970
01:06:27,140 --> 01:06:28,960
But I know there's, for instance,

1971
01:06:29,260 --> 01:06:31,880
older folks around that have no idea about that.

1972
01:06:32,200 --> 01:06:35,000
And I thought maybe we'd pass that tip along.

1973
01:06:35,180 --> 01:06:35,460
Yeah.

1974
01:06:35,460 --> 01:06:38,280
I don't click on those because I'm aware that they're just clickbait.

1975
01:06:38,500 --> 01:06:43,180
Anything that says that, any utility that says that it can fix your computer for you,

1976
01:06:43,640 --> 01:06:45,200
you should probably not click on.

1977
01:06:45,360 --> 01:06:45,780
Right.

1978
01:06:45,860 --> 01:06:46,160
Exactly.

1979
01:06:46,320 --> 01:06:49,300
Anything that has a big green download button, don't click on that.

1980
01:06:49,760 --> 01:06:50,200
Okay.

1981
01:06:50,260 --> 01:06:56,220
You know, it's, stay away from anything that is a converter

1982
01:06:56,220 --> 01:06:57,120
of any type of software.

1983
01:06:57,140 --> 01:06:57,760
Right.

1984
01:06:57,760 --> 01:07:00,440
Like, if you want to convert one type of thing to another.

1985
01:07:01,600 --> 01:07:07,020
A big one that we've seen recently with people is the YouTube Downloader,

1986
01:07:07,020 --> 01:07:09,120
where it allows you to download videos off of YouTube.

1987
01:07:09,480 --> 01:07:11,980
I only recommend one program for that,

1988
01:07:12,040 --> 01:07:14,600
and it's definitely not called the Free YouTube Downloader.

1989
01:07:16,020 --> 01:07:16,900
All right.

1990
01:07:17,080 --> 01:07:18,900
The program, if you want to do that, by the way,

1991
01:07:19,000 --> 01:07:22,020
there's a program called Jacksta, J-A-K-S-T-A.

1992
01:07:22,700 --> 01:07:23,140
Okay.

1993
01:07:23,140 --> 01:07:25,100
They would love for you to pay for it,

1994
01:07:25,160 --> 01:07:26,900
but it will work indefinitely.

1995
01:07:27,140 --> 01:07:29,620
It will work indefinitely without paying for it for free

1996
01:07:29,620 --> 01:07:31,660
if you download that software.

1997
01:07:32,360 --> 01:07:32,800
Okay.

1998
01:07:32,940 --> 01:07:35,360
And that's the only piece of software that I recommend for that.

1999
01:07:36,060 --> 01:07:38,220
J-A-K-S-T-A?

2000
01:07:38,540 --> 01:07:38,780
Yep.

2001
01:07:39,240 --> 01:07:39,680
Okay.

2002
01:07:39,760 --> 01:07:41,440
And that allows you to download YouTube videos

2003
01:07:41,440 --> 01:07:43,220
and save them to your computer if you want.

2004
01:07:43,720 --> 01:07:44,160
Nice.

2005
01:07:44,220 --> 01:07:44,820
All right.

2006
01:07:44,900 --> 01:07:51,500
So, basically, any type of converter is going to hurt you.

2007
01:07:51,700 --> 01:07:53,060
Like, if you want to be able to,

2008
01:07:53,120 --> 01:07:54,460
because a lot of people will be like,

2009
01:07:54,520 --> 01:07:57,000
well, I need to convert this so I can email,

2010
01:07:57,140 --> 01:07:57,260
I need to email it.

2011
01:07:57,940 --> 01:07:58,380
No.

2012
01:07:58,700 --> 01:08:00,080
No, that's not how this works.

2013
01:08:02,380 --> 01:08:05,280
And people need to use their computers differently

2014
01:08:05,280 --> 01:08:07,080
when it comes to sending large files

2015
01:08:07,080 --> 01:08:07,640
because they're like,

2016
01:08:07,720 --> 01:08:11,240
I want to email 5,000 pictures to someone

2017
01:08:11,240 --> 01:08:12,380
all in a single email.

2018
01:08:12,900 --> 01:08:15,800
And so they search for some type of converter

2019
01:08:15,800 --> 01:08:19,040
to make it so that they can magically make it

2020
01:08:19,040 --> 01:08:21,360
so that 5,000 emails can be sent in a single email.

2021
01:08:21,840 --> 01:08:23,000
Right, compress it.

2022
01:08:23,060 --> 01:08:24,520
They're going to come back with an infection.

2023
01:08:25,040 --> 01:08:26,560
And the only way to send,

2024
01:08:26,560 --> 01:08:29,180
like, a massive amount of data like that

2025
01:08:29,180 --> 01:08:30,540
is to use another platform,

2026
01:08:30,680 --> 01:08:33,280
something like Dropbox or something

2027
01:08:33,280 --> 01:08:35,940
where you can put all of the files

2028
01:08:35,940 --> 01:08:37,700
that you want to send into a single folder

2029
01:08:37,700 --> 01:08:39,640
and then you can just send a link to that folder

2030
01:08:39,640 --> 01:08:42,760
that is shared specifically with someone.

2031
01:08:44,140 --> 01:08:46,900
So, it really comes down to just sort of

2032
01:08:46,900 --> 01:08:48,740
don't be afraid to ask for help.

2033
01:08:49,140 --> 01:08:50,340
Like, if you need help,

2034
01:08:50,400 --> 01:08:54,200
we do five-minute free phone support at Computer Guru.

2035
01:08:54,360 --> 01:08:56,440
If you call up and you have just a basic,

2036
01:08:56,440 --> 01:08:57,680
basic question on how to do something

2037
01:08:57,680 --> 01:09:00,420
and it's five minutes or less,

2038
01:09:00,900 --> 01:09:01,640
it's free.

2039
01:09:01,880 --> 01:09:03,840
So, all you've got to do is call and ask for help.

2040
01:09:04,160 --> 01:09:04,740
I know.

2041
01:09:04,780 --> 01:09:06,400
You've worked on my machines before

2042
01:09:06,400 --> 01:09:07,260
and you guys are awesome.

2043
01:09:07,680 --> 01:09:11,460
So, I appreciate all the help that I get from your store.

2044
01:09:11,660 --> 01:09:12,400
You guys are great.

2045
01:09:12,620 --> 01:09:13,440
Well, I appreciate that.

2046
01:09:13,480 --> 01:09:15,180
Okay, well, I appreciate that.

2047
01:09:15,320 --> 01:09:17,700
And I'll let you get back to taking some other calls

2048
01:09:17,700 --> 01:09:19,480
and enjoy your family time.

2049
01:09:19,700 --> 01:09:20,620
Thank you very much.

2050
01:09:20,740 --> 01:09:21,460
I appreciate that.

2051
01:09:21,640 --> 01:09:21,660
You're welcome.

2052
01:09:21,700 --> 01:09:22,940
We're going to go ahead and take a break.

2053
01:09:23,000 --> 01:09:24,160
And if you'd like to be part of the show

2054
01:09:24,160 --> 01:09:26,420
for the last Computer Guru Show,

2055
01:09:26,440 --> 01:09:29,700
that is going to be on air 790-2040.

2056
01:09:29,800 --> 01:09:30,500
We'll be back.

2057
01:10:13,420 --> 01:10:16,240
We'll be back.

2058
01:10:26,440 --> 01:10:27,060
What can I do for you, Jeff?

2059
01:10:27,340 --> 01:10:28,040
Jeff, what?

2060
01:10:28,140 --> 01:10:31,680
I was reading an article the other day

2061
01:10:31,680 --> 01:10:34,780
just on one of the PC mag or sites

2062
01:10:34,780 --> 01:10:35,820
or something like that.

2063
01:10:36,080 --> 01:10:38,360
And they were mentioning something called

2064
01:10:38,360 --> 01:10:40,340
Google's Name Bench.

2065
01:10:40,960 --> 01:10:42,140
And what it is,

2066
01:10:42,140 --> 01:10:47,860
is a DNS optimization service or tool or something

2067
01:10:47,860 --> 01:10:51,840
that recommends the best DNS servers to use

2068
01:10:51,840 --> 01:10:53,560
for your home network.

2069
01:10:53,940 --> 01:10:54,260
Okay.

2070
01:10:54,360 --> 01:10:55,260
What do you think about that?

2071
01:10:55,320 --> 01:10:55,880
Is that worthwhile?

2072
01:10:55,880 --> 01:10:58,040
To look into and safe and all that

2073
01:10:58,040 --> 01:11:01,220
to find the best DNS server for optimizing speed?

2074
01:11:01,780 --> 01:11:04,520
I mean, in a home instance,

2075
01:11:04,660 --> 01:11:06,620
I don't know how important that would really be.

2076
01:11:07,280 --> 01:11:09,060
I mean, because DNS is pretty fast.

2077
01:11:09,160 --> 01:11:11,320
I'd usually set people to Google DNS to begin with,

2078
01:11:11,460 --> 01:11:14,500
you know, using 8.8.8.8.

2079
01:11:15,780 --> 01:11:18,700
But I don't know how important that would be

2080
01:11:18,700 --> 01:11:20,700
on sort of a home network.

2081
01:11:20,960 --> 01:11:21,940
I could see it in,

2082
01:11:21,960 --> 01:11:24,880
if you have like a high traffic outbound,

2083
01:11:24,880 --> 01:11:27,060
outbound type of data center,

2084
01:11:27,220 --> 01:11:29,100
that that would be super useful.

2085
01:11:29,500 --> 01:11:32,680
But I mean, we're talking about shaving milliseconds

2086
01:11:32,680 --> 01:11:34,280
off of things that take nanoseconds.

2087
01:11:34,320 --> 01:11:36,400
I don't know that, I don't know.

2088
01:11:36,500 --> 01:11:38,920
I don't know how useful that would actually be.

2089
01:11:40,440 --> 01:11:42,460
They were, the gist of it was,

2090
01:11:42,500 --> 01:11:44,680
they were saying that, and you're probably right,

2091
01:11:44,780 --> 01:11:46,020
it's probably just minuscule,

2092
01:11:46,100 --> 01:11:48,980
but it analyzes the distance

2093
01:11:48,980 --> 01:11:52,780
and finds the best localized and fastest server

2094
01:11:52,780 --> 01:11:54,680
as kind of a tool to see,

2095
01:11:54,880 --> 01:11:57,020
you know, which one you should use in your network.

2096
01:11:57,120 --> 01:11:59,120
So it sounds like it's probably not worth

2097
01:12:00,060 --> 01:12:03,100
the time for the speed gains that you would get, if any.

2098
01:12:03,260 --> 01:12:05,220
Yeah, I'm thinking that on a residential scale,

2099
01:12:05,260 --> 01:12:09,180
that probably is, it would be undecipherable

2100
01:12:09,180 --> 01:12:10,120
as far as, you know,

2101
01:12:10,120 --> 01:12:13,520
you wouldn't be able to discern from one to another

2102
01:12:14,020 --> 01:12:16,960
as far as if you were to change the DNS servers out

2103
01:12:16,960 --> 01:12:20,400
and pick one that is, let's say, faster.

2104
01:12:21,980 --> 01:12:24,680
Because most of that stuff is so, I mean,

2105
01:12:24,680 --> 01:12:28,220
so close to instant that I don't think that most people

2106
01:12:28,220 --> 01:12:29,520
are going to be able to tell the difference.

2107
01:12:30,540 --> 01:12:34,760
Now, as an example, if you are, like in my office, right,

2108
01:12:34,820 --> 01:12:38,500
we have a couple of fairly large mail servers

2109
01:12:38,500 --> 01:12:41,960
that are always sending out to mail

2110
01:12:41,960 --> 01:12:44,720
to a number of different servers

2111
01:12:44,720 --> 01:12:45,540
that are out there in the world.

2112
01:12:46,040 --> 01:12:53,720
And you start to see the delay stack up

2113
01:12:53,720 --> 01:12:54,660
when you have, you know,

2114
01:12:54,680 --> 01:12:55,540
huge amounts of mail.

2115
01:12:55,580 --> 01:12:57,340
Let's say that there's 30,000 pieces of mail

2116
01:12:57,340 --> 01:12:58,200
waiting to go out.

2117
01:12:58,320 --> 01:13:00,880
And it has to do a DNS lookup for each of those.

2118
01:13:01,000 --> 01:13:04,480
And there is maybe an extra 10 millisecond delay

2119
01:13:04,480 --> 01:13:06,180
on each of those.

2120
01:13:06,240 --> 01:13:08,220
And yeah, you start seeing something

2121
01:13:08,880 --> 01:13:10,120
where that would be useful.

2122
01:13:11,420 --> 01:13:14,080
But I think in the home arena,

2123
01:13:14,300 --> 01:13:15,640
that's not going to be a thing.

2124
01:13:16,680 --> 01:13:19,440
Okay, real quick, what's your view of OpenDNS

2125
01:13:19,440 --> 01:13:21,400
as far as changing that?

2126
01:13:21,520 --> 01:13:24,540
Just for kind of to decipher content,

2127
01:13:24,680 --> 01:13:27,000
and make it, you're surfing a little bit safer

2128
01:13:27,000 --> 01:13:27,980
in the home network?

2129
01:13:28,540 --> 01:13:30,460
I'm always down for people using OpenDNS

2130
01:13:30,460 --> 01:13:32,920
or using some type of like a high-end firewall

2131
01:13:32,920 --> 01:13:35,640
where they can then manipulate their own DNS

2132
01:13:35,640 --> 01:13:36,300
to protect themselves.

2133
01:13:36,900 --> 01:13:38,480
Are you able to get around restrictions

2134
01:13:38,480 --> 01:13:40,780
if it like falsely blocks you?

2135
01:13:41,860 --> 01:13:42,960
Sort of, depending,

2136
01:13:43,080 --> 01:13:44,880
it depends on where that block is occurring.

2137
01:13:45,240 --> 01:13:47,260
So if it's happening at the ISP level, yes.

2138
01:13:47,380 --> 01:13:49,300
If it's happening at the browser level,

2139
01:13:49,440 --> 01:13:52,100
like Google is checking on you, then no.

2140
01:13:52,320 --> 01:13:53,860
That won't help you a whole lot.

2141
01:13:54,680 --> 01:13:56,340
The only way to get out of that type of stuff,

2142
01:13:56,400 --> 01:13:57,700
if you want to get around those types of blocks

2143
01:13:57,700 --> 01:13:59,680
at the browser level is to use a different browser.

2144
01:13:59,800 --> 01:14:01,640
So instead of using like Google Chrome,

2145
01:14:01,760 --> 01:14:02,740
you could use Chromium,

2146
01:14:03,160 --> 01:14:05,380
which wouldn't have that same block list involved.

2147
01:14:07,140 --> 01:14:07,460
Gotcha.

2148
01:14:07,540 --> 01:14:09,280
Well, thanks for all the good info as usual.

2149
01:14:09,560 --> 01:14:10,280
Well, right on.

2150
01:14:10,340 --> 01:14:11,660
And stick around for the podcast, Jeff.

2151
01:14:11,700 --> 01:14:13,220
I know you're listening from, what, Seattle?

2152
01:14:13,360 --> 01:14:14,000
Is that where you're at?

2153
01:14:14,140 --> 01:14:15,100
Yeah, you got it.

2154
01:14:15,200 --> 01:14:16,340
Yeah, right outside of Seattle.

2155
01:14:16,420 --> 01:14:18,240
And I love the podcast.

2156
01:14:18,620 --> 01:14:20,100
The sooner they get up, the better, though.

2157
01:14:20,260 --> 01:14:21,980
Yeah, well, we're working on that.

2158
01:14:22,220 --> 01:14:23,600
But stick around, Jeff.

2159
01:14:23,620 --> 01:14:23,780
Have a great one.

2160
01:14:23,840 --> 01:14:24,220
Bye-bye.

2161
01:14:24,680 --> 01:14:25,280
Be around for you.

2162
01:14:25,680 --> 01:14:27,240
All right, let's go ahead and move on to Jeff, too.

2163
01:14:27,300 --> 01:14:28,780
Hello, Jeff, too.

2164
01:14:29,140 --> 01:14:29,940
Hi, how you doing?

2165
01:14:30,060 --> 01:14:30,660
I'm doing all right.

2166
01:14:31,140 --> 01:14:31,960
What can I do for you?

2167
01:14:33,180 --> 01:14:35,240
Well, I'm having some problems.

2168
01:14:35,920 --> 01:14:37,080
It's a couple years old.

2169
01:14:37,220 --> 01:14:39,500
It's 87.

2170
01:14:40,600 --> 01:14:41,640
Windows 10 on it.

2171
01:14:43,720 --> 01:14:45,380
All right, Jeff, I have to interrupt you here.

2172
01:14:45,460 --> 01:14:47,440
You're going to have to, like, stand somewhere else

2173
01:14:47,440 --> 01:14:49,500
so I can hear you because you're breaking up badly.

2174
01:14:53,380 --> 01:14:54,320
Can you hear me, Jeff?

2175
01:14:54,680 --> 01:14:54,680


2176
01:14:56,960 --> 01:14:57,520
All right.

2177
01:14:57,540 --> 01:14:57,600
All right.

2178
01:14:57,600 --> 01:14:57,900
How about now?

2179
01:14:58,100 --> 01:14:58,780
All right, that's better.

2180
01:14:58,880 --> 01:14:59,380
All right.

2181
01:14:59,380 --> 01:14:59,820
All right.

2182
01:15:00,240 --> 01:15:06,260
Okay, so I put in a solid straight drive a couple years ago and never moved Windows over.

2183
01:15:07,060 --> 01:15:10,740
So anyway, to make a long story short, I ended up having to reimage the whole computer, so

2184
01:15:10,740 --> 01:15:11,880
I'm back to square one.

2185
01:15:11,980 --> 01:15:15,960
And I wanted to go ahead and put the operating system on the solid state drive.

2186
01:15:16,460 --> 01:15:23,200
I've been able to successfully clone the operating system off my C drive over the solid state

2187
01:15:23,200 --> 01:15:23,620
drive.

2188
01:15:23,620 --> 01:15:27,680
I'm unable to figure out how to tell it how to boot out of that solid state drive.

2189
01:15:29,380 --> 01:15:31,320
You said it was Windows 10 on this machine?

2190
01:15:32,380 --> 01:15:32,860
Correct.

2191
01:15:33,160 --> 01:15:33,640
Okay.

2192
01:15:34,940 --> 01:15:40,420
So you're going to be in a weird position here because if Windows was originally installed

2193
01:15:40,420 --> 01:15:45,160
on a conventional drive and you added the solid state drive to it afterwards, the boot

2194
01:15:45,160 --> 01:15:47,480
sector is on the wrong drive at that point.

2195
01:15:48,760 --> 01:15:53,400
And it's increasingly difficult to move the boot sector from one machine to another.

2196
01:15:54,560 --> 01:16:02,640
Unless you just unplug that other drive and then boot off of some type of recovery media and fix the boot sector from there.

2197
01:16:02,700 --> 01:16:06,840
Basically recreate the boot sector on the solid state drive.

2198
01:16:07,600 --> 01:16:15,880
Now, the other thing is that there has to be enough partition space available for Windows to create its own little special partition for that.

2199
01:16:16,740 --> 01:16:23,380
And so if you're already starting from square one, you're going to have to do a lot of work.

2200
01:16:23,380 --> 01:16:23,380


2201
01:16:23,380 --> 01:16:29,200
And the way that I would recommend you do it, you said you had a backup or you cloned from one drive to the other.

2202
01:16:29,300 --> 01:16:29,820
Is that what you said?

2203
01:16:30,180 --> 01:16:30,440
Yeah.

2204
01:16:30,580 --> 01:16:39,660
I cloned from the C drive, which has all the operating system on to the solid state drive using the application that came with the solid state drive.

2205
01:16:40,120 --> 01:16:40,560
Okay.

2206
01:16:40,640 --> 01:16:50,180
So here's what I would do if you wanted the simple do it yourself method of doing this at home, which would be to, unfortunately, you're going to have to reclone everything.

2207
01:16:50,980 --> 01:16:51,420
But.

2208
01:16:51,480 --> 01:16:51,920
Okay.

2209
01:16:53,380 --> 01:17:02,880
So what I would do is I would first just do a clean install of Windows on the solid state drive with no other drive plugged in.

2210
01:17:03,160 --> 01:17:06,280
So that way that it puts the boot sector on the right drive.

2211
01:17:06,500 --> 01:17:08,020
So you know it's all on the same drive.

2212
01:17:08,280 --> 01:17:08,800
Okay.

2213
01:17:08,800 --> 01:17:17,460
And then once you've done that, then you can use your utility to move Windows from one drive to the other and then unplug the drive again.

2214
01:17:18,460 --> 01:17:18,980
Okay.

2215
01:17:18,980 --> 01:17:23,120
And that'll likely get you up into where the machine will start.

2216
01:17:23,200 --> 01:17:23,360
Okay.

2217
01:17:23,380 --> 01:17:32,480
Now, after you do your clone, you'll probably have to run a utility off of the boot media off of the Windows installer.

2218
01:17:32,760 --> 01:17:39,780
If you can get into the command prompt from the Windows installer and there's a utility called FixBoot.

2219
01:17:40,260 --> 01:17:43,000
And there's three different switches you can use for that.

2220
01:17:43,080 --> 01:17:50,380
It's FixBoot slash FixMBR, FixBoot slash, I'm sorry, BootRec is what they call it now.

2221
01:17:50,500 --> 01:17:52,540
B-O-O-T-R-E-C.

2222
01:17:53,820 --> 01:18:01,760
So BootRec, FixMBR, FixBoot, and then RebuildBCD, which is the boot sector.

2223
01:18:03,320 --> 01:18:06,400
And that should make it so the machine behaves the way it's supposed to.

2224
01:18:08,040 --> 01:18:09,040
Okay. I'll give that a try.

2225
01:18:09,600 --> 01:18:10,300
Give it a shot.

2226
01:18:10,420 --> 01:18:12,520
And if that doesn't work, you know, give us a call down at the shop.

2227
01:18:12,540 --> 01:18:13,180
We can help you out.

2228
01:18:14,220 --> 01:18:15,300
Okay. Great. I appreciate it.

2229
01:18:15,360 --> 01:18:16,520
All right. Thanks for the call, Jeff.

2230
01:18:16,620 --> 01:18:18,140
Let's go ahead and move on to Mark.

2231
01:18:18,260 --> 01:18:19,120
Hello, Mark. How are you?

2232
01:18:20,440 --> 01:18:21,100
Hello, Mike.

2233
01:18:21,580 --> 01:18:22,160
Hello, Mark.

2234
01:18:23,680 --> 01:18:28,760
Yeah. My week and Saturdays are going to be a whole lot less fulfilling.

2235
01:18:30,360 --> 01:18:31,460
Sorry to hear that.

2236
01:18:31,720 --> 01:18:35,640
I'm going to miss you. I'm a whole lot smarter because of you over these years.

2237
01:18:36,680 --> 01:18:43,480
And so I just want to thank you for all of your years on the radio, giving me all educated up.

2238
01:18:44,120 --> 01:18:50,640
Well, that's been the goal the whole time is to try to educate everyone, everyone that listens in some way or another,

2239
01:18:50,740 --> 01:18:51,540
at least entertain them.

2240
01:18:51,540 --> 01:19:01,620
And find a way to make it so that I can help people be less afraid of technology and hopefully keep themselves safe and enjoy it for what it is.

2241
01:19:01,700 --> 01:19:11,140
Because even though we do a lot of doom and gloom on this show, as far as technology is concerned, the truth is that technology isn't going anywhere.

2242
01:19:11,300 --> 01:19:14,460
And you might as well use it to the best of your ability and knowledge.

2243
01:19:14,980 --> 01:19:18,600
And so hopefully people have learned something by listening to the show.

2244
01:19:18,800 --> 01:19:21,320
And hopefully I've given back to the community enough that I can.

2245
01:19:21,320 --> 01:19:22,820
And I can feel good about myself.

2246
01:19:23,720 --> 01:19:28,240
So are you going to come back to the radio in your five months after five months?

2247
01:19:28,820 --> 01:19:30,700
I'm not sure if we're going to do on air stuff.

2248
01:19:30,920 --> 01:19:32,520
We will. We may.

2249
01:19:32,960 --> 01:19:44,380
But there is a plan for doing a podcast version of the show where we can do some video and have a little bit less FCC looming over us.

2250
01:19:45,200 --> 01:19:49,620
And and just really I want to have fun with the show.

2251
01:19:49,760 --> 01:19:51,100
I want to enjoy it again.

2252
01:19:51,320 --> 01:19:51,740
All right.

2253
01:19:51,780 --> 01:19:58,000
I mean, I do enjoy helping, but there's a certain amount of I've been disappointed with the output or the results of the show.

2254
01:19:58,420 --> 01:20:07,480
And like I said, it's mostly my fault as far as I haven't had the time to put into the show to to make it the product that I want it to be.

2255
01:20:07,620 --> 01:20:12,920
And so I don't want to be disappointed or frustrated with the way that the show turns out.

2256
01:20:13,180 --> 01:20:21,300
And so we're going to take some time off to re plan how the podcast stuff is going to work and figure out a way to make it so that I have a high quality show.

2257
01:20:21,300 --> 01:20:21,300


2258
01:20:21,300 --> 01:20:21,300


2259
01:20:21,320 --> 01:20:22,600
That I'm proud of.

2260
01:20:22,680 --> 01:20:24,560
That is also helpful and informative.

2261
01:20:25,640 --> 01:20:29,620
And just go to GuruShow.com for more details, because that's where we're going to announce everything.

2262
01:20:30,760 --> 01:20:35,360
OK, well, I certainly have not seen any degradation in your show quality.

2263
01:20:35,580 --> 01:20:37,820
It's gotten better and better every year.

2264
01:20:37,980 --> 01:20:38,980
Well, thank you.

2265
01:20:39,280 --> 01:20:41,260
It's an imaginary thing you have.

2266
01:20:42,420 --> 01:20:45,420
Well, I mean, the other part is it is very good.

2267
01:20:45,500 --> 01:20:47,300
The other part is I am tired.

2268
01:20:47,800 --> 01:20:50,960
I've been doing this a long time and I'd like to take a little bit of a break.

2269
01:20:50,980 --> 01:20:51,300
And then I'll be back.

2270
01:20:51,300 --> 01:20:54,440
And like I said, I I have a vision for where I want this to go.

2271
01:20:54,560 --> 01:21:01,460
And right now, the the return on the radio show doesn't really allow that to happen.

2272
01:21:02,300 --> 01:21:15,500
So I want to take an opportunity to to stand back, take a look at it, regroup and and do it right and make it so that it is as informative and as high quality as I would like it to be.

2273
01:21:15,940 --> 01:21:19,540
And and hopefully, you know, everything will work out just great.

2274
01:21:19,760 --> 01:21:21,280
But for right now, I need a little bit of time.

2275
01:21:21,300 --> 01:21:22,980
I want to spend more time with my daughter.

2276
01:21:23,200 --> 01:21:24,480
You know, the family is important.

2277
01:21:26,020 --> 01:21:28,000
And that's that's where I'm at at the moment.

2278
01:21:28,320 --> 01:21:31,260
And the Patreon support was not nearly enough.

2279
01:21:31,380 --> 01:21:31,740
I'm sure.

2280
01:21:32,680 --> 01:21:33,600
No, no.

2281
01:21:33,940 --> 01:21:44,580
I mean, you know, I have to really give a lot of thanks to Mike over at Perfection Auto Works because he he went a long way towards helping me pay for the show.

2282
01:21:44,720 --> 01:21:48,600
And I'm very appreciative for the for everything that he did.

2283
01:21:48,720 --> 01:21:50,480
And of course, all of the Patreon sponsors.

2284
01:21:51,800 --> 01:22:17,420
Now, as far as the total cost of the show and, you know, the expenses involved and not to mention that, you know, this is four or five hours every Saturday that is effectively free for everyone involved with the show is I mean, I appreciate the sacrifice of everyone made, whether it be monetarily, whether it be through their time, whether it be with just content creation.

2285
01:22:17,480 --> 01:22:20,440
I mean, like Tara every week does, you know, scouring.

2286
01:22:21,680 --> 01:22:22,240
OK.

2287
01:22:24,820 --> 01:22:25,380
OK.

2288
01:22:25,660 --> 01:22:25,660


2289
01:22:25,660 --> 01:22:25,660


2290
01:22:27,020 --> 01:22:27,580
OK.

2291
01:22:30,240 --> 01:22:30,800
OK.

2292
01:22:31,340 --> 01:22:31,600
OK.

2293
01:22:32,220 --> 01:22:32,220


2294
01:22:33,780 --> 01:22:34,340
OK.

2295
01:22:34,800 --> 01:22:35,080
OK.

2296
01:22:35,100 --> 01:22:35,120
OK.

2297
01:22:35,140 --> 01:22:35,160
OK.

2298
01:22:35,320 --> 01:22:35,560
OK.

2299
01:22:36,440 --> 01:22:36,780
OK.

2300
01:22:37,160 --> 01:22:37,720
OK.

2301
01:22:38,020 --> 01:22:38,120
OK.

2302
01:22:39,040 --> 01:22:39,240
OK.

2303
01:22:39,720 --> 01:22:39,860
OK.

2304
01:22:39,980 --> 01:22:40,180
OK.

2305
01:22:40,680 --> 01:22:40,960
OK.

2306
01:22:41,060 --> 01:22:41,080
OK.

2307
01:22:41,100 --> 01:22:41,140
OK.

2308
01:22:41,800 --> 01:22:41,880
OK.

2309
01:22:41,980 --> 01:22:42,060
OK.

2310
01:22:42,180 --> 01:22:42,260
OK.

2311
01:22:42,380 --> 01:22:42,480
OK.

2312
01:22:42,720 --> 01:22:43,100
OK.

2313
01:22:44,820 --> 01:22:45,020
OK.

2314
01:22:45,760 --> 01:22:45,860
OK.

2315
01:22:47,160 --> 01:22:47,560
OK.

2316
01:22:50,440 --> 01:22:54,100
spent a lot of money putting this show on and it's all out of love.

2317
01:22:54,600 --> 01:22:58,860
And so I enjoy the, the interaction with, with people.

2318
01:22:58,900 --> 01:23:02,160
And it's, I really try not to make this a, Hey,

2319
01:23:03,020 --> 01:23:06,000
why don't you go down to computer guru commercial? Right.

2320
01:23:06,060 --> 01:23:09,200
I really try to just help as well as I can.

2321
01:23:09,240 --> 01:23:12,120
And if it's beyond doing something over the radio, yeah, then sure. Yeah.

2322
01:23:12,120 --> 01:23:14,940
Bring it down to me or somebody you trust. And I've always said that.

2323
01:23:15,660 --> 01:23:19,420
So it's a fantastic show.

2324
01:23:19,420 --> 01:23:22,200
And highly professional.

2325
01:23:22,600 --> 01:23:27,260
And there's thousands of us out here who don't call in.

2326
01:23:27,320 --> 01:23:30,520
I'm sure that greatly appreciate what you've done.

2327
01:23:31,180 --> 01:23:35,140
Well, I appreciate the kind words part. Now, unfortunately,

2328
01:23:35,280 --> 01:23:37,860
I hate to interrupt somebody saying nice things about me,

2329
01:23:37,900 --> 01:23:41,620
but I have to do a break here. So when we come back from the break,

2330
01:23:41,760 --> 01:23:42,140
if you,

2331
01:23:42,140 --> 01:23:44,700
if anybody wants to call in and say nice things about me for the last 10

2332
01:23:44,700 --> 01:23:47,640
minutes of the show, you're welcome to do so. But in the meantime,

2333
01:23:48,060 --> 01:23:49,400
we have to go to break because,

2334
01:23:49,420 --> 01:23:53,680
because read decisions as I must. So we'll be right back after these messages.

2335
01:23:53,760 --> 01:23:54,920
Thanks, Mark. I appreciate it.

2336
01:23:56,940 --> 01:23:57,320
Yeah.

2337
01:24:19,420 --> 01:24:22,940
Whether you're dealing with hardware installation or heaven forbid a virus,

2338
01:24:24,880 --> 01:24:28,080
Mike Swanson is answering all your questions one by one.

2339
01:24:28,200 --> 01:24:32,760
So call in or chat in with yours, the website guru show.com.

2340
01:24:33,080 --> 01:24:35,360
Tune in, click in and kick back.

2341
01:24:35,460 --> 01:24:40,380
This is the computer guru show on AM 10 30 KVO. Why the voice?

2342
01:24:51,400 --> 01:24:52,120
Mike Swanson.

2343
01:24:52,220 --> 01:24:54,260
Your computer guru is just a click away.

2344
01:24:54,580 --> 01:24:56,660
Listen and watch a guru show.com.

2345
01:24:57,200 --> 01:24:59,060
This is the computer guru show.

2346
01:25:00,200 --> 01:25:02,520
Welcome back to the computer guru show.

2347
01:25:02,560 --> 01:25:03,500
7 9 0 20 40.

2348
01:25:03,580 --> 01:25:05,080
If you'd like to get into the last segment here,

2349
01:25:05,100 --> 01:25:06,100
we only have a couple of minutes left.

2350
01:25:06,580 --> 01:25:07,560
Let's go ahead and talk to Tom.

2351
01:25:07,620 --> 01:25:08,080
Hello, Tom.

2352
01:25:08,160 --> 01:25:08,500
How are you?

2353
01:25:09,720 --> 01:25:10,240
I'm good.

2354
01:25:10,300 --> 01:25:10,680
Thank you.

2355
01:25:10,700 --> 01:25:15,040
I just want to thank you for the three or four years I've been listening to you.

2356
01:25:15,080 --> 01:25:18,900
You have been my early warning system on sort of staying on top of computer stuff.

2357
01:25:18,980 --> 01:25:19,400
And I've,

2358
01:25:19,400 --> 01:25:20,720
you've helped me in your shop.

2359
01:25:20,820 --> 01:25:22,680
So I'm going to miss you a lot.

2360
01:25:23,100 --> 01:25:24,780
And thank you for all you've done.

2361
01:25:25,120 --> 01:25:26,400
Well, thank you very much, Tom.

2362
01:25:26,460 --> 01:25:27,480
I very much appreciate it.

2363
01:25:27,500 --> 01:25:27,640
And I,

2364
01:25:27,740 --> 01:25:30,840
I'm glad that I was here to help and don't,

2365
01:25:30,840 --> 01:25:31,160
don't worry.

2366
01:25:31,260 --> 01:25:31,400
We'll,

2367
01:25:31,520 --> 01:25:32,260
we'll still exist.

2368
01:25:32,500 --> 01:25:32,820
Just,

2369
01:25:32,820 --> 01:25:35,000
we're going to figure things out.

2370
01:25:35,060 --> 01:25:35,760
Different format.

2371
01:25:35,900 --> 01:25:36,020
Yeah.

2372
01:25:36,060 --> 01:25:37,180
Guru show.com for,

2373
01:25:37,220 --> 01:25:38,360
to stay on top of stuff.

2374
01:25:38,420 --> 01:25:39,220
We'll still be here to help.

2375
01:25:39,500 --> 01:25:40,920
I know where to find you.

2376
01:25:40,940 --> 01:25:41,840
So thank you very much.

2377
01:25:42,480 --> 01:25:42,800
Thanks,

2378
01:25:43,140 --> 01:25:43,300
Tom.

2379
01:25:43,360 --> 01:25:43,980
I appreciate it.

2380
01:25:44,740 --> 01:25:45,960
Let's go ahead and talk to Charles.

2381
01:25:46,040 --> 01:25:46,180
Hello,

2382
01:25:46,220 --> 01:25:46,500
Charles.

2383
01:25:47,840 --> 01:25:49,280
I just want to tell you in Hebrew,

2384
01:25:49,400 --> 01:25:50,320
there's an expression,

2385
01:25:50,500 --> 01:25:51,620
may call Malamdi.

2386
01:25:51,680 --> 01:25:53,860
He's quality by all my teachers.

2387
01:25:53,940 --> 01:25:55,100
Am I made more wise?

2388
01:25:55,300 --> 01:25:56,940
And you have been a good teacher.

2389
01:25:57,700 --> 01:25:58,140
Thanks,

2390
01:25:58,380 --> 01:25:58,620
Charles.

2391
01:25:58,860 --> 01:26:00,140
I really appreciate that.

2392
01:26:00,700 --> 01:26:01,800
And we'll miss you.

2393
01:26:01,880 --> 01:26:02,420
I'm sorry.

2394
01:26:02,480 --> 01:26:02,620
Go ahead.

2395
01:26:02,680 --> 01:26:04,000
I just wanted to say that I,

2396
01:26:04,040 --> 01:26:05,020
I appreciate the,

2397
01:26:05,120 --> 01:26:06,660
all of the discussions that we've had,

2398
01:26:06,740 --> 01:26:07,000
whether,

2399
01:26:07,140 --> 01:26:07,480
you know,

2400
01:26:07,480 --> 01:26:09,920
cause I found them all to be entertaining and I learned something from you

2401
01:26:09,920 --> 01:26:10,880
every time that we talk.

2402
01:26:10,960 --> 01:26:12,020
So thanks.

2403
01:26:12,180 --> 01:26:13,080
I appreciate that.

2404
01:26:13,300 --> 01:26:15,040
And if there's anything that,

2405
01:26:15,080 --> 01:26:16,880
that I or the family of KU,

2406
01:26:16,880 --> 01:26:19,000
KVOI can do to,

2407
01:26:19,000 --> 01:26:19,120
to,

2408
01:26:19,120 --> 01:26:21,700
to bring you back on in terms of support,

2409
01:26:22,080 --> 01:26:23,680
or if you're going to go podcast,

2410
01:26:23,780 --> 01:26:26,020
if we can help you get your files and stuff,

2411
01:26:26,160 --> 01:26:27,220
we're glad to do it.

2412
01:26:27,440 --> 01:26:27,780
Well,

2413
01:26:28,220 --> 01:26:29,880
I'm not done with KVOI just yet.

2414
01:26:29,960 --> 01:26:31,580
So we've got plans still,

2415
01:26:32,040 --> 01:26:34,740
but I'm taking some time off and we'll figure it out and get things going.

2416
01:26:35,460 --> 01:26:35,820
Good.

2417
01:26:35,920 --> 01:26:38,020
We'd love to have you back and you're welcome on Liberty Watch.

2418
01:26:38,740 --> 01:26:39,100
Excellent.

2419
01:26:39,180 --> 01:26:39,520
Thanks,

2420
01:26:39,600 --> 01:26:39,800
Charles.

2421
01:26:39,860 --> 01:26:40,700
I appreciate it.

2422
01:26:40,700 --> 01:26:41,340
Thank you very much.

2423
01:26:41,820 --> 01:26:43,220
So I want to take a moment to take,

2424
01:26:43,280 --> 01:26:44,840
say thank you to a lot of people.

2425
01:26:45,000 --> 01:26:45,360
Most,

2426
01:26:45,480 --> 01:26:45,840
you know,

2427
01:26:45,840 --> 01:26:46,460
most importantly,

2428
01:26:46,500 --> 01:26:48,180
the KVOI family that has been,

2429
01:26:48,180 --> 01:26:48,500
you know,

2430
01:26:48,500 --> 01:26:50,540
Doug and everyone here has been wonderful to me.

2431
01:26:50,640 --> 01:26:50,960
They've,

2432
01:26:50,960 --> 01:26:51,980
they've all been great.

2433
01:26:52,260 --> 01:26:56,440
I want to take a moment to say thank you to Tara and Rob,

2434
01:26:56,640 --> 01:26:56,880
who,

2435
01:26:56,900 --> 01:27:01,260
who have donated their time to me every other week to come in here and,

2436
01:27:01,280 --> 01:27:05,060
and help me with the show and to try to make it a little more entertaining,

2437
01:27:05,180 --> 01:27:06,480
a little more wonderful,

2438
01:27:06,620 --> 01:27:09,880
a very special thanks to Kent on the other side of the glass here,

2439
01:27:09,940 --> 01:27:14,240
who has really made it so that I enjoy being an,

2440
01:27:14,260 --> 01:27:17,980
I think people really don't appreciate,

2441
01:27:18,500 --> 01:27:18,740
the,

2442
01:27:18,840 --> 01:27:22,080
how important it is to have sort of good chemistry with your board op,

2443
01:27:22,140 --> 01:27:23,100
with your producer,

2444
01:27:23,140 --> 01:27:23,380
you know,

2445
01:27:23,420 --> 01:27:24,160
to kind of,

2446
01:27:24,160 --> 01:27:24,440
you know,

2447
01:27:24,440 --> 01:27:25,680
make the show run smoothly.

2448
01:27:26,120 --> 01:27:28,220
And thank you very much,

2449
01:27:28,260 --> 01:27:32,360
Kent and to Bob and Tom and Harry and everyone else that's,

2450
01:27:32,360 --> 01:27:33,520
that's done this over the,

2451
01:27:33,540 --> 01:27:36,760
over the years of helping me keep this show on the air.

2452
01:27:37,780 --> 01:27:38,260
And,

2453
01:27:38,420 --> 01:27:40,160
and most of all the listeners,

2454
01:27:40,300 --> 01:27:40,580
right?

2455
01:27:40,620 --> 01:27:41,280
My patron supporters,

2456
01:27:42,000 --> 01:27:42,960
my sponsors,

2457
01:27:43,540 --> 01:27:45,120
such as Perfection Auto Works.

2458
01:27:45,240 --> 01:27:46,640
I just want to say thank you.

2459
01:27:46,680 --> 01:27:48,380
Now let's go ahead and squeeze Kevin in.

2460
01:27:48,380 --> 01:27:49,000
Let's see what's going on here.

2461
01:27:49,020 --> 01:27:49,240
Kevin.

2462
01:27:49,840 --> 01:27:50,080
Hey,

2463
01:27:50,120 --> 01:27:50,280
Mike,

2464
01:27:50,300 --> 01:27:50,600
good afternoon.

2465
01:27:50,720 --> 01:27:51,340
I'm going to miss you.

2466
01:27:51,360 --> 01:27:51,900
Thanks a million.

2467
01:27:51,980 --> 01:27:52,600
Thanks to you.

2468
01:27:52,640 --> 01:27:53,140
Thanks to Rob.

2469
01:27:53,200 --> 01:27:54,720
Tara is going to miss me.

2470
01:27:54,960 --> 01:27:55,780
I am.

2471
01:27:56,060 --> 01:27:58,160
I'll have to call the shop someday.

2472
01:27:59,240 --> 01:27:59,820
Website's great.

2473
01:27:59,920 --> 01:28:00,860
We're working on it still.

2474
01:28:01,320 --> 01:28:02,320
God bless you guys.

2475
01:28:02,360 --> 01:28:03,320
I wish you the very best,

2476
01:28:03,360 --> 01:28:03,500
man.

2477
01:28:03,560 --> 01:28:03,720
Okay.

2478
01:28:03,780 --> 01:28:04,420
Thanks for everything,

2479
01:28:04,560 --> 01:28:04,780
man.

2480
01:28:05,180 --> 01:28:05,840
I'll miss you.

2481
01:28:05,980 --> 01:28:06,580
All right.

2482
01:28:06,640 --> 01:28:06,800
Well,

2483
01:28:06,840 --> 01:28:07,240
thank you,

2484
01:28:07,280 --> 01:28:07,520
Kevin.

2485
01:28:07,640 --> 01:28:08,340
I appreciate it.

2486
01:28:08,700 --> 01:28:12,080
Thanks to everyone who listens to the show and supports us and brings their computer

2487
01:28:12,080 --> 01:28:12,760
down to the shop.

2488
01:28:13,140 --> 01:28:14,260
We really appreciate you.

2489
01:28:14,360 --> 01:28:15,180
Give us a call down the shop,

2490
01:28:15,280 --> 01:28:16,160
304-8300,

2491
01:28:16,420 --> 01:28:18,080
or visit gurushow.com.

2492
01:28:18,080 --> 01:28:18,700
For more information.

2493
01:28:19,080 --> 01:28:19,820
We'll see you guys.