---
type: client
name: furrier
display_name: Furrier (Mike Furrier / Western Tire / Desert Rat)
last_compiled: 2026-05-24
compiled_by: DESKTOP-0O8A1RL/claude-main
sources:
  - clients/furrier/session-logs/2026-04-21-session.md
---

# Furrier / Mike Furrier

## Overview

- **Business type:** Mike Furrier is the owner/contact behind multiple entities: Western Tire and Desert Rat (desertrat.com). These are managed under a single Syncro customer record.
- **Syncro Customer ID:** 391491
- **Billing model:** Time and materials [unverified — one invoice observed]
- **Billing rate:** $150/hr [unverified — $75.00 billed for 30 min remote]
- **Contract status:** Unknown

> Note: Mike Furrier is also the customer contact for Western Tire (see [[wiki/clients/western-tire.md]]). These may be the same Syncro record. Confirm whether furrier and western-tire are the same Syncro customer.

## Contacts

| Name | Title | Email | Notes |
|---|---|---|---|
| Mike Furrier | Owner | *(not documented)* | Primary contact for desertrat.com and Western Tire |
| Tim Furrier | Employee/forwarder user | tim@desertrat.com | Forwarder → timfurrier@gmail.com; was sending from Gmail causing DMARC failures |

## Infrastructure

### Websvr (ACG-hosted cPanel)

| Property | Value |
|---|---|
| Hostname | websvr.acghosting.com |
| External IP (primary) | 162.248.93.233 |
| External IP (secondary) | 162.248.93.81 |
| OS | CentOS 7 |
| WHM version | 11.110.0.95 |
| SSH port | 22 |
| SSH credentials | Vault: `infrastructure/websvr` (do NOT hardcode) |
| WHM API Token | Vault only — do not hardcode |
| cPanel account | desertra |
| Domain | desertrat.com |

> [WARNING] Session log contained plaintext SSH credentials and WHM API token. These must not be committed or referenced outside the vault. Retrieve via `vault.sh get-field`.

### Mail architecture (desertrat.com)

- Mail hosted on websvr.acghosting.com (cPanel/exim).
- Inbound spam filter: Mailprotector (emailservice.io front-end).
- `tim@desertrat.com` is a **forwarder** (not a mailbox) → `timfurrier@gmail.com`. Located in `/etc/valiases/desertrat.com`.
- 38 mailboxes/forwarders total.

## Network

### DNS (desertrat.com)

- **DNS Host:** AWS Route 53
- **MX:** `10 desertrat-com.inbound.emailservice.io`, `20 .inbound.emailservice.cc`, `30 .inbound.emailservice.co`
- **SPF:** `v=spf1 +a +mx +ip4:162.248.93.233 +ip4:162.248.93.81 +include:spf.wdsolutions.com +include:spf.us.emailservice.io -all`
- **DKIM:** `default._domainkey.desertrat.com` — active, signed by Websvr
- **DMARC:** `v=DMARC1; p=reject; sp=reject; adkim=r; aspf=r; pct=100` — full enforcement

## Cloud / M365

*(not documented)*

## GuruRMM

*(not documented)*

## Active Projects / Open Items

| Priority | Item | Owner |
|---|---|---|
| P1 | Tim configures Gmail "Send mail as" using Websvr SMTP (mail.desertrat.com:587 or :465) to stop DMARC rejections | Mike Furrier / Tim |
| P2 | Mailprotector user import CSV delivered — Mike Furrier to import into Mailprotector admin manually | Mike Furrier |
| P3 | Confirm with WebShop whether their DKIM record add request is still needed (Websvr DKIM already active) | Mike Swanson |

## Key Events / History

### 2026-04-21 — desertrat.com DMARC/SBR email fix

**Syncro ticket #32181** (ID: 109263692). Invoice #67437 — $75.00 + tax = $81.53. Status: Invoiced.

**Root cause:** Two compounding issues:
1. `tim@desertrat.com` is a forwarder to Gmail. Tim replies from Gmail using `tim@desertrat.com` as From. Gmail's servers are not in desertrat.com SPF → DMARC p=reject rejects on inbound.
2. Mailprotector SBR was unconfigured — `/etc/mailprotector_domains` on Websvr was empty; desertrat.com was never enrolled, so outbound forwarded mail bypassed Mailprotector relay.

**Fix applied:** Added `desertrat.com` to `/etc/mailprotector_domains` on websvr. No exim restart required (runtime lsearch lookup). Outbound now routes through `desertrat-com.outbound.emailservice.io`.

**Permanent fix still pending:** Tim must configure Gmail "Send mail as" with Websvr SMTP credentials to send mail that passes DMARC.

### Mailprotector user import CSV

Created `C:\Users\guru\Downloads\desertrat_mailprotector_import.csv` — 38 entries. Key aliases:
- desertrat60 → store60
- desertrat64 → store64
- jobs → tim

## Anti-Patterns / Warnings

- [WARNING] Tim's DMARC rejections will recur any time he replies from Gmail as tim@desertrat.com until "Send mail as" is properly configured. Do not attempt a DNS-level workaround — the correct fix is client-side SMTP configuration.
- [WARNING] DMARC is `p=reject` at 100% — any SPF/DKIM misalignment will hard-fail with no fallback. Be careful with any DNS or mail-routing changes.
- Do NOT look for tim@desertrat.com in cPanel email accounts — it is a forwarder in `/etc/valiases/desertrat.com`, not a mailbox.
- Mailprotector has no automated sync for non-AD/365/Google environments — user import is manual CSV only.

## Backlinks

- [[wiki/clients/western-tire.md]] — Western Tire is another entity under Mike Furrier (same Syncro customer ID 391491)