---
type: client
name: universal-minerals
display_name: Universal Minerals International Inc
last_compiled: 2026-06-10
compiled_by: HOWARD-HOME/claude-main
sources:
  - clients/universal-minerals/session-logs/2026-06/2026-06-10-howard-cyndyoffice-freeze-diagnosis.md
  - Syncro customer 34844920
  - Syncro ticket #32397 (112445840)
  - .claude/memory/cyndyoffice-physical-hp-lockups.md
backlinks: []
---

# Universal Minerals International Inc

Mineral / commodities business in Tucson, AZ. ACG client on a **per-incident (break-fix)
basis — NO prepaid block and NOT an RMM / monitoring client.** Work is billed per ticket
at standard rates. This is a thin seed article (first compiled 2026-06-10 from the
CyndyOffice freeze diagnosis); expand as more is learned, like the other client articles.

---

## Profile

- **Company type:** Minerals / commodities (domain `umint.com`)
- **Contract type:** Per-incident / break-fix. **Prepay hours: 0.0** (always re-check
  `GET /customers/34844920` before billing). No monitoring or RMM contract.
- **Billing rate:** Onsite $175/hr (Syncro product 26118); standard non-prepaid rates.
  [verify tax rate is assigned before any hardware/taxable billing]
- **Syncro customer ID:** `34844920`
- **Address:** 4620 South Coach Drive, Tucson, AZ 85714
- **Main phone:** 520-838-0945
- **Key contacts:**
  - Amber R. — amberr@umint.com (Syncro primary email on file)
  - Accounts Payable — accountspayable@umint.com (Syncro contact)
  - **Cyndy** — primary user of the "CyndyOffice" workstation (the machine in ticket
    #32397); [verify full name / role]
- **Active ticket:** #32397 (see Active Work)

---

## Infrastructure

> Sparse — only what surfaced during the 2026-06-10 freeze diagnosis. Expand as more
> of the environment is documented.

### Workstations

- **CyndyOffice** — Cyndy's primary desktop.
  - **Hardware:** HP Pavilion Desktop **TP01-2xxx** (AMD, 16 logical CPUs, single 16 GB
    Kingston DIMM, 1 TB WD SN530 NVMe).
  - **Identifiers:** Product # (SKU) `318G6AA#ABA`; Serial / Service Tag `2MO21549RB`;
    motherboard HP 8906; BIOS **F.38** (updated from F.36 on 2026-06-10).
  - **OS:** Windows 11 Home, build 26200.
  - **Line-of-business app:** QuickBooks **Enterprise 22.0** (2022 edition — past Intuit
    support). QuickBooks Tool Hub installed.
  - **RMM:** A GuruRMM agent was installed **temporarily for diagnosis only** on
    2026-06-10 and **fully removed the same day** (services + binary + data dir
    uninstalled, server-side record deleted). This client does not pay for RMM/monitoring.

### Email & Identity

- Domain `umint.com`. Platform (M365 / Google / on-prem Exchange) **[verify]**.

---

## Access

- **Syncro:** customer `34844920`.
- **Vault root:** none yet (`clients/universal-minerals/` not created in vault — no
  credentials captured this engagement).

---

## Patterns & Known Issues

- **CyndyOffice intermittent hard freeze / forced power-off (under investigation,
  2026-06-10).** The machine locks up solid and must be force-powered-off. Event-log
  signature: ~20 occurrences over 6 weeks, each a **Kernel-Power 41 with bugcheck code 0
  and NO crash dump**, paired with a 6008 dirty-shutdown; **no WHEA hardware errors**. With
  crash dumps confirmed enabled, the absence of any dump means these are **true
  hardware/firmware freezes, not a Windows BSOD/software crash** — the event log goes
  silent at each freeze and resumes only at next boot. Ruled out: SSD healthy (0% wear),
  sleep/wake (no auto-sleep on AC), AV conflict (Defender only), idle thermal (~30C).
  Fixes applied 2026-06-10: **BIOS F.36 -> F.38, Fast Startup disabled, Windows Memory
  Diagnostic PASSED**, orphaned `mbamchameleon` (Malwarebytes leftover) service removed.
  **Prime remaining hardware suspect = PSU** (stock HP Pavilion supply) if it recurs.
  Diagnostic detail: [[cyndyoffice-physical-hp-lockups]].

- **QuickBooks messaging crash-loop (separate from the freeze).**
  `QuickBooksMessaging.exe` crash-loops (~15/min) with a .NET
  `System.ObjectDisposedException` updating its system-tray NotifyIcon. Log noise only,
  not the freeze cause. Repaired via QuickBooks Tool Hub 2026-06-10 (confirm clear once the
  company file is in active use). QB Enterprise 22.0 is past Intuit support — a version
  upgrade is the longer-term fix.

- **Break-fix client — confirm scope/authorization per incident.** No standing
  monitoring or RMM. Any RMM agent used for diagnosis must be removed afterward (as was
  done 2026-06-10).

---

## Active Work

- **Ticket #32397 — "Onsite - Computer intermittently freezing and shutting down"
  (Universal Minerals, In Progress).**
  - Diagnosis complete; BIOS + Fast Startup fixes applied; RAM passed; boot-error cleanup
    done. Machine is in a **monitoring window** to confirm the freezing has stopped (freezes
    had been every 1-3 days). RMM removed, so monitoring is now manual / customer-reported.
  - **Contingency (documented publicly on the ticket):** if freezing recurs, next step is a
    full hardware diagnostic (extended memory + drive/power testing) plus a backup and clean
    Windows reinstall to rule out OS corruption — ~1-2 days of machine downtime.
  - **Billed:** 1.0h onsite, $175.00, invoice **#67810** (2026-06-10). Client emailed the
    work summary + contingency note. Invoice PDF send is a GUI step (no verified API
    endpoint).

---

## History Highlights

| Date | Event |
|---|---|
| 2026-06-09 | Ticket #32397 opened — CyndyOffice intermittently freezing and shutting down |
| 2026-06-10 | Diagnosed via temporary GuruRMM agent: confirmed hardware/firmware hard-freeze signature (Kernel-Power 41, bugcheck 0, no dump/WHEA). Applied BIOS F.38, disabled Fast Startup, ran memory test (passed), removed orphaned mbamchameleon service. Repaired QuickBooks messaging crash-loop (Tool Hub) |
| 2026-06-10 | Billed 1.0h onsite ($175, invoice #67810); client emailed summary + 1-2 day reinstall/HW-test contingency |
| 2026-06-10 | GuruRMM agent removed from CyndyOffice (uninstalled on endpoint + server record deleted) — client does not pay for RMM |

---

## Compilation Notes

- Seeded 2026-06-10 (HOWARD-HOME/claude-main) from the CyndyOffice freeze-diagnosis
  session log, Syncro customer 34844920, and ticket #32397. First article for this client.
- **Break-fix / no-RMM client** — the GuruRMM agent on CyndyOffice was a temporary
  diagnostic tool, removed same-day.
- Flagged `[verify]`: Cyndy's full name/role; email platform for umint.com; Syncro tax-rate
  assignment; the rest of the on-site environment (server? other workstations? network?).

## Backlinks

*(none yet)*