# Client Overview

## Company Name
Instrumental Music Center (IMC)

## Primary Contact
- Name:
- Phone:
- Email:

## IT Contact
- Name:
- Phone:
- Email:

## Contract Details
- Service Level:
- Hours Covered:
- Contract Renewal Date:

## Environment Summary
- Total Users:
- Total Locations: Multiple (only Speedway documented currently)
- Domain Name:
- RMM Agent Count:
- Workstation Count:
- Server Count:

## Locations

### Speedway
- Address:
- Phone:
- Primary Use:

#### Workstations (Speedway)
3 new machines installed, data migrated from 3 old machines, joined to domain.

| New Machine | Replaces | AIM User # | Notes |
|-------------|----------|------------|-------|
| TBD | TBD | TBD | |
| TBD | TBD | TBD | |
| TBD | TBD | TBD | |

## Critical Software: AIM by Tritech

**IMC uses AIM (retail POS/inventory software) by Tritech — https://www.tritechretail.com/topic/aim**

> **When installing new machines or reinstalling Windows:** AIM requires a **user #** to be set on each machine. This is machine-specific configuration that must be preserved/assigned during any rebuild.

- Document every machine's AIM user # in the workstation table above
- Do NOT wipe/reimage a machine without first recording its AIM user #
- When replacing a machine, the new one needs its own user # assigned

## Notes
<!-- General notes about this client -->