---
name: feedback_syncro_estimate_hardware
description: Hardware line items on Syncro estimates always use product_id 32252 with varying name/price per item
metadata:
  type: feedback
---

All hardware on estimates uses a single generic product: `product_id: 32252` ("Hardware", `price_retail: 0.0`). The specific item name and cost are set per-line-item via the `name` and `price_retail` fields. Never search for individual hardware product IDs on estimates.

**Why:** There is only one hardware product in Syncro. All hardware items are differentiated by description and price, not by product ID.

**How to apply:** When building an estimate with hardware, always use `32252` as the product_id and set `name` to the specific item (e.g. "Dell OptiPlex 7010") and `price_retail` to the actual cost. Hardware is typically `taxable: true`.