Mike Swanson
9aff669beb
- Import GPS-Voice pricing tiers (2-55/user, 4 tiers) - Add GPS_VoIP_Pricing.html (4-page pricing sheet) - Add GPS_VoIP_Tier_Comparison.html (6-page tier guide) - Create docs/voip-pricing-structure.md with complete pricing - Update README.md with VoIP sections and examples - Document OIT wholesale costs and margins (68-76%) - Clarify 10DLC SMS fees (no additional charges per OIT) - Add complete solution pricing example (GPS + Web + Email + VoIP) Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
608 lines
31 KiB
HTML
608 lines
31 KiB
HTML
<!DOCTYPE html>
|
|
<html>
|
|
<head>
|
|
<meta charset="UTF-8">
|
|
<title>GPS VoIP Tier Comparison - Arizona Computer Guru</title>
|
|
<style>
|
|
* { margin: 0; padding: 0; box-sizing: border-box; }
|
|
body { font-family: 'Segoe UI', Tahoma, sans-serif; line-height: 1.5; color: #333; }
|
|
|
|
.page {
|
|
width: 8.5in;
|
|
min-height: 11in;
|
|
padding: 0.5in;
|
|
padding-bottom: 0.6in;
|
|
background: white;
|
|
position: relative;
|
|
}
|
|
|
|
@media screen {
|
|
body { background: #f5f5f5; }
|
|
.page { margin: 20px auto; box-shadow: 0 0 20px rgba(0,0,0,0.1); }
|
|
}
|
|
|
|
@media print {
|
|
@page { size: letter; margin: 0; }
|
|
body { margin: 0; padding: 0; }
|
|
.page {
|
|
width: 100%;
|
|
height: 100vh;
|
|
margin: 0;
|
|
padding: 0.5in;
|
|
padding-bottom: 0.6in;
|
|
page-break-after: always;
|
|
}
|
|
.page:last-child { page-break-after: auto; }
|
|
}
|
|
|
|
.header {
|
|
display: flex;
|
|
justify-content: space-between;
|
|
align-items: flex-start;
|
|
padding-bottom: 8px;
|
|
border-bottom: 3px solid #1e3c72;
|
|
margin-bottom: 20px;
|
|
}
|
|
.logo { font-size: 22px; font-weight: bold; color: #1e3c72; }
|
|
.contact { text-align: right; font-size: 11px; color: #666; }
|
|
.contact .phone { font-size: 16px; font-weight: bold; color: #f39c12; }
|
|
|
|
h1 { color: #1e3c72; font-size: 28px; margin-bottom: 5px; }
|
|
h2 { color: #1e3c72; font-size: 18px; margin: 18px 0 10px 0; padding-bottom: 5px; border-bottom: 2px solid #f39c12; }
|
|
h3 { color: #1e3c72; font-size: 14px; margin: 12px 0 8px 0; }
|
|
.subtitle { font-size: 14px; color: #666; font-style: italic; margin-bottom: 15px; }
|
|
|
|
.intro-text { font-size: 13px; margin-bottom: 15px; line-height: 1.6; }
|
|
|
|
/* Comparison table */
|
|
table { width: 100%; border-collapse: collapse; margin: 12px 0; font-size: 11px; }
|
|
th { background: #1e3c72; color: white; padding: 8px 6px; text-align: left; font-weight: 600; }
|
|
th.tier-col { text-align: center; width: 14%; }
|
|
td { padding: 6px; border-bottom: 1px solid #e0e0e0; }
|
|
td.check { text-align: center; font-size: 14px; color: #27ae60; }
|
|
td.dash { text-align: center; color: #ccc; }
|
|
tr:hover { background: #f8f9fa; }
|
|
.category-row td { background: #f0f0f0; font-weight: bold; color: #1e3c72; font-size: 11px; }
|
|
|
|
/* Callout boxes */
|
|
.callout-box {
|
|
background: #fff3cd;
|
|
border-left: 4px solid #f39c12;
|
|
padding: 10px 12px;
|
|
margin: 12px 0;
|
|
border-radius: 0 5px 5px 0;
|
|
font-size: 11px;
|
|
}
|
|
.callout-box.info { background: #d1ecf1; border-left-color: #17a2b8; }
|
|
.callout-box.success { background: #d4edda; border-left-color: #28a745; }
|
|
|
|
/* Tier detail header */
|
|
.tier-header-box {
|
|
background: #f8f9fa;
|
|
border-left: 5px solid #1e3c72;
|
|
padding: 12px 15px;
|
|
margin-bottom: 15px;
|
|
}
|
|
.tier-header-box.popular { border-left-color: #f39c12; }
|
|
.tier-header-box h2 { border: none; margin: 0 0 3px 0; padding: 0; font-size: 16px; }
|
|
.tier-header-box .price { font-size: 28px; font-weight: bold; color: #1e3c72; }
|
|
.tier-header-box .price span { font-size: 13px; font-weight: normal; color: #666; }
|
|
.tier-header-box .description { font-size: 12px; color: #666; margin-top: 3px; }
|
|
|
|
/* Feature detail boxes - 2 column grid */
|
|
.feature-grid {
|
|
display: grid;
|
|
grid-template-columns: repeat(2, 1fr);
|
|
gap: 12px;
|
|
margin: 12px 0;
|
|
}
|
|
.feature-box {
|
|
border: 1px solid #e0e0e0;
|
|
border-radius: 8px;
|
|
padding: 12px;
|
|
}
|
|
.feature-box h3 { color: #1e3c72; font-size: 13px; margin: 0 0 6px 0; }
|
|
.feature-box p { font-size: 11px; color: #555; line-height: 1.5; margin-bottom: 8px; }
|
|
.feature-box .benefit {
|
|
background: #fff3cd;
|
|
padding: 8px;
|
|
border-radius: 5px;
|
|
font-size: 10px;
|
|
}
|
|
.feature-box .benefit strong { color: #1e3c72; }
|
|
|
|
/* Full width feature box */
|
|
.feature-box-full {
|
|
border: 1px solid #e0e0e0;
|
|
border-radius: 8px;
|
|
padding: 12px;
|
|
margin: 12px 0;
|
|
}
|
|
.feature-box-full h3 { color: #1e3c72; font-size: 13px; margin: 0 0 6px 0; }
|
|
.feature-box-full p { font-size: 11px; color: #555; line-height: 1.5; margin-bottom: 8px; }
|
|
.feature-box-full .benefit {
|
|
background: #fff3cd;
|
|
padding: 8px;
|
|
border-radius: 5px;
|
|
font-size: 10px;
|
|
}
|
|
|
|
/* Use case box */
|
|
.use-case-box {
|
|
background: #f8f9fa;
|
|
border: 1px solid #e0e0e0;
|
|
border-radius: 8px;
|
|
padding: 12px;
|
|
margin: 10px 0;
|
|
}
|
|
.use-case-box h4 { color: #f39c12; font-size: 12px; margin-bottom: 6px; }
|
|
.use-case-box p { font-size: 11px; margin-bottom: 0; }
|
|
|
|
/* Perfect for box */
|
|
.perfect-for {
|
|
background: #d4edda;
|
|
border-left: 5px solid #28a745;
|
|
padding: 12px;
|
|
margin: 12px 0;
|
|
border-radius: 0 8px 8px 0;
|
|
}
|
|
.perfect-for h3 { color: #1e3c72; font-size: 13px; margin-bottom: 8px; }
|
|
.perfect-for ul { list-style: none; font-size: 11px; columns: 2; }
|
|
.perfect-for li { padding: 2px 0; padding-left: 18px; position: relative; }
|
|
.perfect-for li:before { content: "✓"; position: absolute; left: 0; color: #28a745; font-weight: bold; }
|
|
|
|
/* Decision box */
|
|
.decision-box {
|
|
background: #f8f9fa;
|
|
border-left: 5px solid #1e3c72;
|
|
padding: 12px;
|
|
margin: 12px 0;
|
|
}
|
|
.decision-box h3 { color: #1e3c72; font-size: 13px; margin-bottom: 8px; }
|
|
.decision-box p { font-size: 11px; margin-bottom: 4px; }
|
|
|
|
/* CTA section */
|
|
.cta-section {
|
|
text-align: center;
|
|
padding: 15px;
|
|
margin: 15px 0;
|
|
}
|
|
.cta-section h2 { border: none; margin-bottom: 5px; font-size: 18px; }
|
|
.cta-section .phone-large { font-size: 26px; font-weight: bold; color: #f39c12; margin: 6px 0; }
|
|
.cta-section p { font-size: 11px; color: #666; }
|
|
|
|
/* Footer */
|
|
.footer {
|
|
position: absolute;
|
|
bottom: 0.3in;
|
|
left: 0.5in;
|
|
right: 0.5in;
|
|
text-align: center;
|
|
font-size: 10px;
|
|
color: #666;
|
|
padding-top: 8px;
|
|
border-top: 2px solid #1e3c72;
|
|
}
|
|
</style>
|
|
</head>
|
|
<body>
|
|
|
|
<!-- PAGE 1: Quick Comparison Table -->
|
|
<div class="page">
|
|
<div class="header">
|
|
<div class="logo">Arizona Computer Guru</div>
|
|
<div class="contact">
|
|
<div class="phone">520.304.8300</div>
|
|
<div>7437 E. 22nd St, Tucson, AZ 85710</div>
|
|
</div>
|
|
</div>
|
|
|
|
<h1>GPS VoIP Tier Comparison Guide</h1>
|
|
<div class="subtitle">Understanding what's included in each communication level</div>
|
|
|
|
<p class="intro-text">GPS VoIP offers four tiers of professional business phone services. This guide helps you understand what's included at each level, when to use each feature, and how to choose the right tier for your business.</p>
|
|
|
|
<h2>Quick Comparison Table</h2>
|
|
|
|
<table>
|
|
<tr>
|
|
<th style="width: 40%;">Feature / Capability</th>
|
|
<th class="tier-col">Basic<br>$22/user</th>
|
|
<th class="tier-col">Standard<br>$28/user</th>
|
|
<th class="tier-col">Pro<br>$35/user</th>
|
|
<th class="tier-col">Call Center<br>$55/user</th>
|
|
</tr>
|
|
<tr class="category-row"><td colspan="5">Core Features (All Tiers)</td></tr>
|
|
<tr><td>Unlimited US & Canada Calling</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
|
<tr><td>Local Phone Number (DID)</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
|
<tr><td>E911 Emergency Services</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
|
<tr><td>Voicemail with Email Delivery</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
|
<tr><td>Mobile & Desktop Softphone Apps</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
|
<tr><td>Auto-Attendant ("Press 1 for Sales...")</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
|
<tr><td>Call Transfer, Hold, Park</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
|
<tr><td>Conference Calling</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
|
<tr class="category-row"><td colspan="5">Business Features</td></tr>
|
|
<tr><td>Voicemail Transcription (text)</td><td class="dash">—</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
|
<tr><td>Ring Groups (simultaneous ring)</td><td class="dash">—</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
|
<tr><td>Call Queues (hold with music)</td><td class="dash">—</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
|
<tr><td>Desk Phone Support & Provisioning</td><td class="dash">—</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
|
<tr class="category-row"><td colspan="5">Advanced Features</td></tr>
|
|
<tr><td>SMS/Text Messaging</td><td class="dash">—</td><td class="dash">—</td><td class="check">✓</td><td class="check">✓</td></tr>
|
|
<tr><td>Call Recording & Storage</td><td class="dash">—</td><td class="dash">—</td><td class="check">✓</td><td class="check">✓</td></tr>
|
|
<tr><td>2 Phone Numbers Included</td><td class="dash">—</td><td class="dash">—</td><td class="check">✓</td><td class="check">✓</td></tr>
|
|
<tr><td>Advanced Call Analytics</td><td class="dash">—</td><td class="dash">—</td><td class="check">✓</td><td class="check">✓</td></tr>
|
|
<tr><td>CRM Integration Ready</td><td class="dash">—</td><td class="dash">—</td><td class="check">✓</td><td class="check">✓</td></tr>
|
|
<tr class="category-row"><td colspan="5">Call Center Features</td></tr>
|
|
<tr><td>ACD (Automatic Call Distribution)</td><td class="dash">—</td><td class="dash">—</td><td class="dash">—</td><td class="check">✓</td></tr>
|
|
<tr><td>Real-Time Dashboards & Wallboards</td><td class="dash">—</td><td class="dash">—</td><td class="dash">—</td><td class="check">✓</td></tr>
|
|
<tr><td>Supervisor Tools (Listen/Whisper/Barge)</td><td class="dash">—</td><td class="dash">—</td><td class="dash">—</td><td class="check">✓</td></tr>
|
|
<tr><td>Skills-Based Routing</td><td class="dash">—</td><td class="dash">—</td><td class="dash">—</td><td class="check">✓</td></tr>
|
|
<tr><td>Agent Performance Analytics</td><td class="dash">—</td><td class="dash">—</td><td class="dash">—</td><td class="check">✓</td></tr>
|
|
</table>
|
|
|
|
<div class="callout-box">
|
|
<strong>💡 Not sure which tier?</strong> Most businesses find GPS-Voice Standard provides the right balance of features and value. Keep reading for detailed breakdowns of each feature and when to use them.
|
|
</div>
|
|
|
|
<div class="footer">Protecting Tucson Businesses Since 2001 | Page 1 of 6</div>
|
|
</div>
|
|
|
|
<!-- PAGE 2: GPS-Voice Basic Details -->
|
|
<div class="page">
|
|
<div class="header">
|
|
<div class="logo">Arizona Computer Guru</div>
|
|
<div class="contact">
|
|
<div class="phone">520.304.8300</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="tier-header-box">
|
|
<h2>📞 GPS-VOICE BASIC: Essential Communications</h2>
|
|
<div class="price">$22 <span>per user per month</span></div>
|
|
<div class="description">Professional phone service for businesses ready to move beyond traditional landlines</div>
|
|
</div>
|
|
|
|
<h2>Core Features Included in All Tiers</h2>
|
|
|
|
<div class="feature-grid">
|
|
<div class="feature-box">
|
|
<h3>📱 Unlimited US & Canada Calling</h3>
|
|
<p>Make and receive unlimited calls to any phone number in the US and Canada. No per-minute charges, no watching the clock, no surprise bills.</p>
|
|
<div class="benefit"><strong>Use it for:</strong> Client calls, vendor communications, conference calls—call as much as you need without worrying about costs.</div>
|
|
</div>
|
|
<div class="feature-box">
|
|
<h3>🔢 Local Phone Number (DID)</h3>
|
|
<p>Get a local Tucson number (520) or any area code you need. Keep your existing number or get a new one. Each user gets their own direct line.</p>
|
|
<div class="benefit"><strong>Use it for:</strong> Professional direct dial for each employee. Clients reach specific people without going through a receptionist.</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="feature-grid">
|
|
<div class="feature-box">
|
|
<h3>📧 Voicemail with Email Delivery</h3>
|
|
<p>Voicemails are automatically recorded and emailed as audio attachments. Listen from your phone, computer, or tablet—anywhere you have email.</p>
|
|
<div class="benefit"><strong>Use it for:</strong> Catching messages when traveling, reviewing calls from your inbox, archiving important voicemails.</div>
|
|
</div>
|
|
<div class="feature-box">
|
|
<h3>📲 Mobile & Desktop Apps</h3>
|
|
<p>Full-featured softphone apps for iPhone, Android, Windows, and Mac. Make and receive calls using your business number from any device, anywhere.</p>
|
|
<div class="benefit"><strong>Use it for:</strong> Working from home, traveling, using personal phone for business calls without revealing personal number.</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="feature-grid">
|
|
<div class="feature-box">
|
|
<h3>🔀 Auto-Attendant</h3>
|
|
<p>Professional greeting that routes callers: "Press 1 for Sales, Press 2 for Support..." Customizable menus, business hours routing, holiday messages.</p>
|
|
<div class="benefit"><strong>Use it for:</strong> Professional first impression, routing calls without a receptionist, after-hours handling.</div>
|
|
</div>
|
|
<div class="feature-box">
|
|
<h3>📞 Call Transfer, Hold, Park</h3>
|
|
<p>Transfer calls to colleagues (warm or blind), place callers on hold with music, or park calls for pickup from any phone in your office.</p>
|
|
<div class="benefit"><strong>Use it for:</strong> Getting callers to the right person, putting clients on hold while you research, team collaboration.</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="feature-box-full">
|
|
<h3>🚨 E911 Emergency Services + 🎤 Conference Calling</h3>
|
|
<p>Full 911 capability with registered address for emergency response. Plus multi-party conference calling included—host calls with multiple participants using your conference bridge.</p>
|
|
<div class="benefit"><strong>Use it for:</strong> Safety compliance (E911 required for business phones). Team meetings, client calls with multiple stakeholders, vendor negotiations.</div>
|
|
</div>
|
|
|
|
<div class="perfect-for">
|
|
<h3>👍 GPS-Voice Basic is Perfect For:</h3>
|
|
<ul>
|
|
<li>Small offices (1-10 users)</li>
|
|
<li>Remote/home-based workers</li>
|
|
<li>Businesses using only softphones</li>
|
|
<li>Budget-conscious organizations</li>
|
|
<li>Startups needing professional image</li>
|
|
<li>Transitioning from landlines</li>
|
|
</ul>
|
|
</div>
|
|
|
|
<div class="footer">Protecting Tucson Businesses Since 2001 | Page 2 of 6</div>
|
|
</div>
|
|
|
|
<!-- PAGE 3: GPS-Voice Standard Details -->
|
|
<div class="page">
|
|
<div class="header">
|
|
<div class="logo">Arizona Computer Guru</div>
|
|
<div class="contact">
|
|
<div class="phone">520.304.8300</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="tier-header-box popular">
|
|
<h2>⭐ GPS-VOICE STANDARD: Business Communications (MOST POPULAR)</h2>
|
|
<div class="price">$28 <span>per user per month</span></div>
|
|
<div class="description">Full-featured business phone system for professional organizations</div>
|
|
</div>
|
|
|
|
<p class="intro-text"><strong>Everything in GPS-Voice Basic, PLUS the following business features:</strong></p>
|
|
|
|
<div class="feature-grid">
|
|
<div class="feature-box">
|
|
<h3>📝 Voicemail Transcription</h3>
|
|
<p>Voicemails automatically converted to text and emailed alongside the audio. Read messages in seconds without listening. Search transcripts to find specific calls.</p>
|
|
<div class="benefit"><strong>Use it for:</strong> Scanning messages during meetings, quickly identifying urgent calls, searching old messages by keyword.</div>
|
|
</div>
|
|
<div class="feature-box">
|
|
<h3>🔔 Ring Groups</h3>
|
|
<p>Incoming calls ring multiple phones simultaneously or in sequence. Create groups for Sales, Support, Management—calls ring all members until someone answers.</p>
|
|
<div class="benefit"><strong>Use it for:</strong> Sales teams (first to answer gets the lead), support coverage, ensuring someone always picks up.</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="use-case-box">
|
|
<h4>📋 Ring Group Example: Sales Team</h4>
|
|
<p>Calls to your main sales line ring all 4 salespeople simultaneously. First person to answer gets the call. If no one answers in 20 seconds, it goes to voicemail. Result: Customers reach a live person faster, leads don't wait or hang up.</p>
|
|
</div>
|
|
|
|
<div class="feature-grid">
|
|
<div class="feature-box">
|
|
<h3>⏳ Call Queues</h3>
|
|
<p>When all team members are busy, callers wait in a professional queue with hold music, position announcements ("You are caller #2"), and estimated wait times.</p>
|
|
<div class="benefit"><strong>Use it for:</strong> High call volume periods, support lines, any situation where multiple people might call at once.</div>
|
|
</div>
|
|
<div class="feature-box">
|
|
<h3>☎️ Desk Phone Support</h3>
|
|
<p>Full support for Yealink professional desk phones. We configure, provision, and ship phones ready to plug in. Updates and maintenance included.</p>
|
|
<div class="benefit"><strong>Use it for:</strong> Traditional office setups, reception desks, users who prefer physical phones over softphones.</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="use-case-box">
|
|
<h4>📋 Call Queue Example: Support Line</h4>
|
|
<p>Customer calls support, all 3 agents are busy. Instead of busy signal, caller hears: "All agents are busy. You are caller #1. Estimated wait time: 2 minutes." Professional hold music plays. When an agent becomes free, the call automatically connects. Result: No lost calls, professional experience.</p>
|
|
</div>
|
|
|
|
<div class="perfect-for">
|
|
<h3>👍 GPS-Voice Standard is Perfect For:</h3>
|
|
<ul>
|
|
<li>Professional services (accounting, consulting)</li>
|
|
<li>Growing businesses (10-50 users)</li>
|
|
<li>Customer-facing teams</li>
|
|
<li>Offices with desk phones</li>
|
|
<li>Teams receiving moderate call volume</li>
|
|
<li>Anyone who reads more than listens</li>
|
|
</ul>
|
|
</div>
|
|
|
|
<div class="callout-box success">
|
|
<strong>💰 Value:</strong> GPS-Voice Standard is just $6/month more than Basic but adds voicemail transcription ($3 standalone value), ring groups, call queues, and full desk phone support. Most businesses find the productivity gains pay for themselves immediately.
|
|
</div>
|
|
|
|
<div class="footer">Protecting Tucson Businesses Since 2001 | Page 3 of 6</div>
|
|
</div>
|
|
|
|
<!-- PAGE 4: GPS-Voice Pro Details -->
|
|
<div class="page">
|
|
<div class="header">
|
|
<div class="logo">Arizona Computer Guru</div>
|
|
<div class="contact">
|
|
<div class="phone">520.304.8300</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="tier-header-box">
|
|
<h2>🚀 GPS-VOICE PRO: Advanced Communications</h2>
|
|
<div class="price">$35 <span>per user per month</span></div>
|
|
<div class="description">Full-featured communications for businesses requiring documentation, texting, and analytics</div>
|
|
</div>
|
|
|
|
<p class="intro-text"><strong>Everything in GPS-Voice Standard, PLUS the following advanced features:</strong></p>
|
|
|
|
<div class="feature-grid">
|
|
<div class="feature-box">
|
|
<h3>💬 SMS Text Messaging</h3>
|
|
<p>Send and receive text messages from your business phone number. Customers see texts coming from your main business line, not a personal cell phone.</p>
|
|
<div class="benefit"><strong>Use it for:</strong> Appointment reminders, quick confirmations, reaching customers who prefer texting, follow-ups after calls.</div>
|
|
</div>
|
|
<div class="feature-box">
|
|
<h3>🔴 Call Recording</h3>
|
|
<p>Automatically record all calls or record on-demand. Recordings stored securely, easily searchable by date, caller, or user. Download or stream playback.</p>
|
|
<div class="benefit"><strong>Use it for:</strong> Training new employees, resolving "he said/she said" disputes, compliance documentation, quality assurance.</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="use-case-box">
|
|
<h4>📋 SMS Example: Appointment Reminders</h4>
|
|
<p>Dental office texts patients the day before: "Reminder: Your appointment with Dr. Smith is tomorrow at 2pm. Reply Y to confirm or call 520-555-1234 to reschedule." Patient replies "Y" directly to the business number. Result: Fewer no-shows, less phone tag, happier patients.</p>
|
|
</div>
|
|
|
|
<div class="use-case-box">
|
|
<h4>📋 Call Recording Example: Legal Documentation</h4>
|
|
<p>Attorney discusses settlement terms with opposing counsel. Call is automatically recorded and archived with date/time stamp. Six months later when there's a dispute about what was agreed, the recording provides definitive documentation. Result: Protection against misunderstandings, legal compliance.</p>
|
|
</div>
|
|
|
|
<div class="feature-grid">
|
|
<div class="feature-box">
|
|
<h3>📊 Advanced Call Analytics</h3>
|
|
<p>Detailed reports on call volumes, peak times, average call duration, missed calls, and per-user statistics. Exportable data for further analysis.</p>
|
|
<div class="benefit"><strong>Use it for:</strong> Staffing decisions, identifying training needs, tracking sales team activity, measuring response times.</div>
|
|
</div>
|
|
<div class="feature-box">
|
|
<h3>🔢 2 Phone Numbers Included</h3>
|
|
<p>Each user gets two DIDs: main business line plus personal direct dial. Or use for department lines, marketing campaigns, or tracking different lead sources.</p>
|
|
<div class="benefit"><strong>Use it for:</strong> Tracking marketing ROI by campaign, separate lines for different services, personal direct dials for key staff.</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="feature-box-full">
|
|
<h3>🔗 CRM Integration Ready</h3>
|
|
<p>Connect your phone system to popular CRMs like Salesforce, HubSpot, or Zoho. Calls automatically logged, caller info pops up on screen, click-to-dial from contact records.</p>
|
|
<div class="benefit"><strong>Use it for:</strong> Sales teams who live in their CRM, automatic call logging, screen pops showing customer history before you answer.</div>
|
|
</div>
|
|
|
|
<div class="perfect-for">
|
|
<h3>👍 GPS-Voice Pro is Perfect For:</h3>
|
|
<ul>
|
|
<li>Legal offices (call documentation)</li>
|
|
<li>Healthcare (HIPAA, appointment texts)</li>
|
|
<li>Sales teams (CRM integration, recording)</li>
|
|
<li>Real Estate (texting, multiple lines)</li>
|
|
<li>Financial services (compliance recording)</li>
|
|
<li>Any business with texting customers</li>
|
|
</ul>
|
|
</div>
|
|
|
|
<div class="footer">Protecting Tucson Businesses Since 2001 | Page 4 of 6</div>
|
|
</div>
|
|
|
|
<!-- PAGE 5: GPS-Voice Call Center Details -->
|
|
<div class="page">
|
|
<div class="header">
|
|
<div class="logo">Arizona Computer Guru</div>
|
|
<div class="contact">
|
|
<div class="phone">520.304.8300</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="tier-header-box">
|
|
<h2>🎯 GPS-VOICE CALL CENTER: Full Contact Center</h2>
|
|
<div class="price">$55 <span>per user per month</span></div>
|
|
<div class="description">Enterprise call center capabilities for high-volume customer service operations</div>
|
|
</div>
|
|
|
|
<p class="intro-text"><strong>Everything in GPS-Voice Pro, PLUS the following call center features:</strong></p>
|
|
|
|
<div class="feature-grid">
|
|
<div class="feature-box">
|
|
<h3>📞 ACD (Automatic Call Distribution)</h3>
|
|
<p>Intelligent call routing that distributes calls based on agent availability, skills, priority, and custom rules. Far more sophisticated than basic ring groups.</p>
|
|
<div class="benefit"><strong>Use it for:</strong> Ensuring fair call distribution, routing VIP callers to senior agents, matching callers to qualified agents.</div>
|
|
</div>
|
|
<div class="feature-box">
|
|
<h3>📊 Real-Time Dashboards</h3>
|
|
<p>Live wallboards showing calls in queue, wait times, agent status, service level metrics. Display on office monitors for team visibility.</p>
|
|
<div class="benefit"><strong>Use it for:</strong> Spotting problems immediately, motivating teams, making real-time staffing decisions during busy periods.</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="use-case-box">
|
|
<h4>📋 ACD Example: Skills-Based Routing</h4>
|
|
<p>HVAC company receives call. IVR asks "Press 1 for sales, 2 for service." Caller presses 2 for service, then "Press 1 for AC, 2 for heating." Caller selects AC. System routes to agents trained on AC systems who are currently available. Result: Customers reach qualified help faster, first-call resolution improves.</p>
|
|
</div>
|
|
|
|
<div class="feature-grid">
|
|
<div class="feature-box">
|
|
<h3>👂 Supervisor Tools</h3>
|
|
<p><strong>Listen:</strong> Monitor live calls silently. <strong>Whisper:</strong> Coach agent without caller hearing. <strong>Barge:</strong> Join call when needed. Essential for training and quality.</p>
|
|
<div class="benefit"><strong>Use it for:</strong> Training new agents on real calls, helping with difficult situations, quality assurance monitoring.</div>
|
|
</div>
|
|
<div class="feature-box">
|
|
<h3>📈 Agent Analytics</h3>
|
|
<p>Detailed per-agent metrics: calls handled, average handle time, after-call work, availability, break time. Identify top performers and those needing coaching.</p>
|
|
<div class="benefit"><strong>Use it for:</strong> Performance reviews, identifying training needs, optimizing schedules, recognizing high performers.</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="use-case-box">
|
|
<h4>📋 Supervisor Tools Example: Training</h4>
|
|
<p>New support agent takes their first calls. Supervisor listens silently to monitor. When agent struggles with a technical question, supervisor whispers "Check KB article 142" - agent hears it, customer doesn't. Agent finds the answer and resolves the issue. Result: Real-time coaching without embarrassing the agent or confusing the customer.</p>
|
|
</div>
|
|
|
|
<div class="feature-box-full">
|
|
<h3>🎯 Skills-Based Routing</h3>
|
|
<p>Route calls based on agent skills: language (Spanish-speaking), technical expertise (Level 2 support), product knowledge (specific product lines), or any custom skill. Callers reach qualified agents faster.</p>
|
|
<div class="benefit"><strong>Use it for:</strong> Multilingual support, tiered technical support, specialized product lines, VIP customer handling.</div>
|
|
</div>
|
|
|
|
<div class="perfect-for">
|
|
<h3>👍 GPS-Voice Call Center is Perfect For:</h3>
|
|
<ul>
|
|
<li>Dedicated customer service teams</li>
|
|
<li>Technical support / help desks</li>
|
|
<li>Sales teams with SDRs/BDRs</li>
|
|
<li>High-volume inbound operations</li>
|
|
<li>Businesses with 5+ phone agents</li>
|
|
<li>Operations needing metrics/KPIs</li>
|
|
</ul>
|
|
</div>
|
|
|
|
<div class="footer">Protecting Tucson Businesses Since 2001 | Page 5 of 6</div>
|
|
</div>
|
|
|
|
<!-- PAGE 6: Decision Guide -->
|
|
<div class="page">
|
|
<div class="header">
|
|
<div class="logo">Arizona Computer Guru</div>
|
|
<div class="contact">
|
|
<div class="phone">520.304.8300</div>
|
|
</div>
|
|
</div>
|
|
|
|
<h1>Choosing the Right GPS VoIP Tier</h1>
|
|
<div class="subtitle">A practical decision guide</div>
|
|
|
|
<div class="decision-box">
|
|
<h3>Quick Decision Questions</h3>
|
|
<p><strong>Do you need desk phones?</strong> Softphones only → Basic | Desk phones → Standard or higher</p>
|
|
<p><strong>Do you want to read voicemails as text?</strong> Yes → Standard or higher</p>
|
|
<p><strong>Do you need call recording?</strong> Yes → Pro or higher</p>
|
|
<p><strong>Do you text customers?</strong> Yes → Pro or higher</p>
|
|
<p><strong>Do you have a dedicated phone team (5+ agents)?</strong> Yes → Call Center</p>
|
|
<p><strong>Do you need supervisor monitoring?</strong> Yes → Call Center</p>
|
|
</div>
|
|
|
|
<h2>Industry Recommendations</h2>
|
|
|
|
<table>
|
|
<tr>
|
|
<th>Industry</th>
|
|
<th>Recommended</th>
|
|
<th>Key Features Needed</th>
|
|
</tr>
|
|
<tr><td>Healthcare / Medical</td><td>Pro</td><td>Call recording (HIPAA), SMS (appointments)</td></tr>
|
|
<tr><td>Legal / Law Firms</td><td>Pro</td><td>Call recording, documentation, CRM integration</td></tr>
|
|
<tr><td>Real Estate</td><td>Pro</td><td>SMS texting, mobile apps, multiple lines</td></tr>
|
|
<tr><td>Professional Services</td><td>Standard</td><td>Voicemail transcription, ring groups, desk phones</td></tr>
|
|
<tr><td>Retail</td><td>Standard</td><td>Ring groups, call queues, auto-attendant</td></tr>
|
|
<tr><td>Customer Service Center</td><td>Call Center</td><td>ACD, supervisor tools, analytics, dashboards</td></tr>
|
|
<tr><td>Help Desk / Tech Support</td><td>Call Center</td><td>Skills routing, queues, agent metrics</td></tr>
|
|
<tr><td>Small Office / SOHO</td><td>Basic</td><td>Unlimited calling, mobile apps, auto-attendant</td></tr>
|
|
<tr><td>Remote / Distributed Team</td><td>Basic</td><td>Mobile apps, softphones, no hardware needed</td></tr>
|
|
</table>
|
|
|
|
<div class="callout-box">
|
|
<strong>💡 Pro Tip:</strong> Start with what you need today. You can always upgrade tiers as your needs evolve—we'll migrate your settings seamlessly. Most clients start with Standard and upgrade to Pro when they need call recording or texting.
|
|
</div>
|
|
|
|
<div class="cta-section">
|
|
<h2>Schedule Your Free Phone System Assessment</h2>
|
|
<p>We'll review your current setup, discuss your needs, and recommend the right GPS VoIP tier.</p>
|
|
<div class="phone-large">520.304.8300</div>
|
|
<p>info@azcomputerguru.com | azcomputerguru.com</p>
|
|
</div>
|
|
|
|
<div class="callout-box success">
|
|
<strong>🎁 GPS Client Bonus:</strong> Already on GPS endpoint monitoring? Get free number porting and 50% off your first month of VoIP service.
|
|
</div>
|
|
|
|
<div class="footer">Arizona Computer Guru | Protecting Tucson Businesses Since 2001 | Page 6 of 6</div>
|
|
</div>
|
|
|
|
</body>
|
|
</html>
|