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claudetools/projects/msp-pricing/session-logs/2026-02-03-buyers-guide-refinements.md
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Machine: Mikes-MacBook-Air.local
Timestamp: 2026-02-03 20:01:45

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
2026-02-03 20:01:45 -07:00

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Session Log: MSP Buyers Guide Refinements

Date: 2026-02-03 Machine: Mac Project: msp-pricing/marketing Files Modified:

  • MSP-Buyers-Guide-NoPagination.html (created)
  • MSP-Buyers-Guide-Content.md (updated)

Summary

Comprehensive refinements to the MSP Buyers Guide marketing materials. Created a continuous-scroll HTML version and made numerous content improvements based on business feedback.

Work Completed

1. Created Non-Paginated HTML Version

  • File: MSP-Buyers-Guide-NoPagination.html
  • Rebuilt from paginated version to continuous scrolling document
  • Removed .page class with fixed 11-inch heights
  • Removed page-break-after: always CSS properties
  • Converted to .container class layout (max-width 850px)
  • Added section dividers between major content areas
  • Works for both web viewing and print handouts

2. Frontend Design Review Applied

  • Enhanced typography with system fonts (-apple-system, BlinkMacSystemFont)
  • Improved font smoothing
  • Softer text color (#2c3e50)
  • Better visual hierarchy for headings
  • Enhanced component styling:
    • Cover section with subtle gradient background
    • Red flag boxes with shadows and better typography
    • Testimonial boxes with decorative quote marks
    • Tables with hover states and proper borders
    • CTA box with shadow for depth
  • Print optimization (page break controls, color-adjust for backgrounds)

3. Content Refinements

Checklist Reorder

  • Moved "You don't know what you should be paying for IT services" to first position
  • More relevant lead-in for pricing-focused guide

GPS Acronym Explanation

  • Added explanation after first GPS Example
  • "GPS = Guru Protection Services, the managed IT and security packages developed at Arizona Computer Guru"

Red Flag 2 Rewrite

  • Old: "Hidden Pricing and 'Call for Quote'"
  • New: "High-Pressure Sales Tactics"
  • Emphasizes that meeting in person is fine - high-pressure tactics are not
  • GPS Example highlights:
    • Prefer to meet clients in person to understand their setup
    • Can translate tech speak in real-time
    • Kind, direct, honest approach
    • Never condescending (unlike many IT people)

Block Time Section Added

  • Comprehensive new section on prepaid block time
  • Pricing table: 10hrs/$1,500, 20hrs/$2,600, 30hrs/$3,000
  • Key difference: Block time never expires, plan hours don't roll over
  • Two use cases: Standalone (bank hours) or Supplement (pair with plan)
  • Updated Question 5 answer to explain options
  • Note added that support plan hours are use-it-or-lose-it

Cost Justification Notes Added

  • Endpoint Monitoring: Explained industry range methodology (Arizona market observation, trade org surveys, vendor pricing)
  • True Cost of Cheap IT: Explained scenario costs ($65/hr break-fix rate, $50/hr productivity loss, ransomware recovery costs, typical cyber insurance deductibles)

Contact/Business Info Updates

  • Email: info@azcomputerguru.com (was mike@)
  • Full hourly rate: $175/hour (was $150-165)
  • Office hours: 9:00 AM - 5:00 PM (was 8:00 AM)

Next Steps Section Rewrite

Option 1: Free Consultation

  • Changed from "Get a Custom Quote" to avoid conflict with earlier messaging about high-pressure quotes
  • Emphasize we come to client (more convenient, can see pain points)
  • Examples: server closet that runs hot, printer that jams, workflow issues
  • Sometimes best advice is "your current IT is doing fine"

Option 2: Security Assessment Enhancement

  • Added: Also validates current IT team is doing well
  • Clarified: Initial scan free for prospective clients
  • Added: Recurring pen tests/scans available a-la-carte even if not primary IT provider

Files Changed

MSP-Buyers-Guide-NoPagination.html

  • New file (1,100+ lines)
  • Continuous scroll layout
  • All content from original guide
  • Enhanced styling from frontend review

MSP-Buyers-Guide-Content.md

  • Updated checklist order
  • Added GPS explanation
  • Rewrote Red Flag 2
  • Added Block Time section
  • Added cost justification notes
  • Updated contact info
  • Rewrote Next Steps options

Git Commits

  1. 3c673fd - "sync: Auto-sync from Mac at 2026-02-03 06:37:19"

    • All Buyers Guide changes
    • 2 files changed, 1,130 insertions, 29 deletions

  2. 27c76ca - Pulled from PC

    • Automated sync scripts added

Technical Notes

grepai Watch Running

  • Background process indexing changes
  • Indexed new HTML file (21 chunks)
  • Continuously updating as files change

Sync Issue Resolved

  • Initial confusion about PC/Mac sync status
  • Root cause: PC had pushed newer commit after Mac's sync
  • Resolved by pulling PC's changes

Next Steps (Future Work)

Potential improvements identified:

  1. Add professional logo image
  2. Add icons for red flags
  3. Add table of contents with jump links for web
  4. Add page numbers for print version
  5. Professional photography (Tucson, office, team)
  6. Infographics for pricing comparisons

Session Context

Machine: Mac (hostname: Mac) Working Directory: /Users/azcomputerguru/ClaudeTools Branch: main Latest Commit: 27c76ca

Related Files:

  • projects/msp-pricing/marketing/MSP-Buyers-Guide-NoPagination.html
  • projects/msp-pricing/marketing/MSP-Buyers-Guide-Content.md
  • projects/msp-pricing/marketing/MSP-Buyers-Guide.html (original paginated)
  • projects/msp-pricing/marketing/Service-Overview-OnePager-Content.md

Session End: 2026-02-03 ~07:00 MST

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