1.8 KiB
1.8 KiB
Client Overview
Company Name
AT Trebesch
Primary Contact
- Name:
- Phone:
- Email:
IT Contact
- Name: Howard Enos (MSP)
- Phone:
- Email: howard@azcomputerguru.com
Contract Details
- Service Level:
- Hours Covered:
- Contract Renewal Date:
Environment Summary
- Total Users: 1+ (
Ownerconfirmed; verify others on next visit) - Total Locations: 1
- Domain Name: WORKGROUP (no AD)
- Primary Site Address: Tucson area (timezone US Mountain Standard Time, no DST)
- RMM Agent Count: 1 confirmed (Syncro + ScreenConnect + Splashtop all installed)
- Workstation Count: 1 confirmed (DESKTOP-QNP3ON5) — full inventory pending
- Server Count: 0 confirmed
Stack Summary (from 2026-04-17 audit of DESKTOP-QNP3ON5)
| Category | Tooling | Notes |
|---|---|---|
| EDR / AV | Bitdefender Endpoint Security Tools 8.26.4.628 | Primary, all 4 services running |
| Secondary AV | Malwarebytes 5.5.4.252 | CONFLICT — running real-time alongside Bitdefender. Recommend uninstall or set to scheduled-only. |
| Backup | Carbonite 6.6.0 build 670 (Dec 2025) | Cloud backup, online |
| Remote Access | ScreenConnect 26.1.24 + Splashtop 3.8.0.4 | Both running. Splashtop likely from Syncro bundle. |
| RMM | Syncro 1.0.200.18380 | Agent installed |
| Office | Microsoft 365 Apps for business / Office 2024 Pro Plus | C2R 16.0.19822.20182 |
| OS | Windows 11 Home 25H2 | Should be Pro for any business workstation (BitLocker, GPO, etc.) |
Notes
- All workstations currently on Windows 11 Home — flag for Pro upgrade as part of any new-machine refresh cycle.
- Workgroup environment, no AD. Local accounts only.
- "guru" local Administrator account exists on DESKTOP-QNP3ON5 (last logon 2025-10-18) — MSP backdoor, confirm current password is in vault.
- "localadmin" also exists alongside guru — pick one MSP-standard account, retire the other.