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claudetools/clients/valleywide/voip/PROVISIONING-STATUS.md
Mike Swanson 1ca456b03f voip: VWP note phone MAC assignment for Rose 
Extension 103 (Rose Guerrero) - Phone MAC last 4: 5217

Documented for device assignment workflow.

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
2026-07-10 07:43:26 -07:00

8.6 KiB
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VWP Phone Provisioning Status

Last Updated: 2026-07-09 20:45 MST Status: Ready for CSV bulk import + Complete VoIP setup documented Session Summary: SESSION-SUMMARY-2026-07-09.md

CRITICAL FIX COMPLETED

RPS Provisioning URL corrected:

  • ❌ Wrong: ftp://p.packetdials.net (Whitelabel Communication)
  • ✅ Correct: http://ndp.ucaasnetwork.com/cfg (OIT/PacketDial)

Result: Test phone (MAC 805e0cdd71b1) REGISTERED immediately after fix!

Two whitelabel accounts:

  • Whitelabel Communication (WLC): ftp://p.packetdials.net
  • OIT/PacketDial: http://ndp.ucaasnetwork.com/cfg ← VWP uses this one

READY FOR IMPORT

CSV File Created: clients/valleywide/voip/vwp-users-import.csv

Contains 11 matched users with:

  • ✓ Correct M365 email addresses
  • ✓ Proper first/last names
  • ✓ Users only, NO devices (add phone extension: no)
  • ✓ All PacketDial defaults (voicemail, caller ID, dial permissions)

Device Assignment Strategy: Users will be created without SIP devices. Physical phones will be assigned later as they're distributed to staff.

Matched Extensions:

NEXT STEPS (Tomorrow Morning)

1. Upload CSV to PacketDial (Users Only)

  1. Log in to https://pbx.packetdial.com/

    • Credentials: vault msp-tools/oitvoip-provisioning.sops.yaml
    • Username: Prov_Admin
    • Password: YJ5UgRd9pV

  2. Navigate to: Domains → vwp.91912.service → Users → Import

  3. Upload: clients/valleywide/voip/vwp-users-import.csv

  4. Verify import completed successfully (all 11 users created WITHOUT devices)

2. Device Assignment Workflow (Per Phone)

As each physical phone is distributed to a user, follow this process:

Step A: Create SIP Device in PacketDial

# Example for extension 102
bash .claude/scripts/py.sh ns.py create-device vwp.91912.service 102 --body '{
  "device": "sip:102a@vwp.91912.service"
}' --confirm

Step B: Get SIP Password

bash .claude/scripts/py.sh ns.py devices vwp.91912.service 102 | \
  python3 -c "import sys, json; d=json.load(sys.stdin); \
  print(f\"102: {d[0].get('device-sip-registration-password')}\")"

Step C: Create YMCS SIP Account

ymcs.py add-sipaccount --body '{
  "registerName": "102@vwp.91912.service",
  "username": "102@vwp.91912.service",
  "password": "<SIP-PASSWORD-FROM-STEP-B>",
  "label": "Ext 102 - Jesse Guerrero",
  "displayName": "Jesse Guerrero",
  "sipServer1": {
    "host": "pbx.packetdial.com",
    "port": 5060
  },
  "siteId": "1e7578a6fe0e41cfb5a3e8b40933ffee"
}' --confirm

Step D: Identify Physical Phone

User provides last 4 digits of MAC address. Find device in YMCS:

ymcs.py devices | grep -i "<LAST-4-OF-MAC>"

Step E: Bind Account to Phone

# Get account ID from step C output, device ID from step D
ymcs.py raw POST /v2/dm/devices/{device-id}/bindAccounts --body '[{
  "lineId": 1,
  "accountType": 0,
  "accountId": "{account-id}"
}]' --confirm

# Reboot phone to apply
ymcs.py reboot --body '{
  "deviceIds": ["{device-id}"],
  "deviceType": 1
}' --confirm

3. Clarified Extensions (2026-07-10)

Extension 101 - Natalya (Receptionist)

  • M365 Account: Customer Service (customerservice@valleywideplastering.com)
  • Phone: Test phone from yesterday (MAC 805e0cdd71b1 / Last 4: 71b1)
  • Status: Phone already registered, ready for user provisioning
  • Action: Create user 101 separately (see provision-natalya-101.md)

Extension 102 - Jesse Sr (Jesse Guerrero)

  • M365 Account: Jesse Guerrero (jesse@valleywideplastering.com)
  • Phone: MAC last 4 digits: 7559
  • Status: In CSV bulk import, phone assignment noted for device workflow
  • Action: Use standard device assignment workflow with known MAC

Extension 103 - Rose (Rose Guerrero)

  • M365 Account: Rose Guerrero (rose@valleywideplastering.com)
  • Phone: MAC last 4 digits: 5217
  • Status: In CSV bulk import, phone assignment noted for device workflow
  • Action: Use standard device assignment workflow with known MAC

Extension 104 - Shelly (Shelly Dooley)

  • M365 Account: Shelly Dooley (shelly@valleywideplastering.com)
  • Phone: MAC last 4 digits: 96b8
  • Status: In CSV bulk import, phone assignment noted for device workflow
  • Action: Use standard device assignment workflow with known MAC

Extension 105 - J.R. (JR Guerrero)

  • M365 Account: JR Guerrero (j-r@valleywideplastering.com, also jr@CASARICA.NET)
  • Phone: MAC last 4 digits: 7441
  • Status: In CSV bulk import, phone assignment noted for device workflow
  • Action: Use standard device assignment workflow with known MAC

Extension 106 - Tammy

Extension 110 - Ron (Ron Winger)

  • M365 Account: Ron Winger (ron@valleywideplastering.com)
  • Phone: MAC last 4 digits: 6509
  • Status: In CSV bulk import, phone assignment noted for device workflow
  • Action: Use standard device assignment workflow with known MAC

Extension 115 - Toni (Toni Billing)

  • M365 Account: Toni (billing@valleywideplastering.onmicrosoft.com)
  • Phone: MAC last 4 digits: 6cf9
  • Status: In CSV bulk import, phone assignment noted for device workflow
  • Action: Use standard device assignment workflow with known MAC

Extension 116 - Bart (Bart Graffin)

  • M365 Account: Bart Graffin (estimating@valleywideplastering.com)
  • Phone: MAC last 4 digits: a890
  • Status: In CSV bulk import, phone assignment noted for device workflow
  • Action: Use standard device assignment workflow with known MAC

Extension 111 - Kitchen (Shared Phone)

  • Phone: MAC last 4 digits: 958e
  • Status: Shared extension - no M365 account required
  • Action: Provision as shared extension using device assignment workflow

Extension 114 - Ty (Ty Fetters)

  • M365 Account: Ty Fetters (Ty@CASARICA.NET - external domain)
  • Phone: MAC last 4 digits: 6d01
  • Status: In CSV bulk import, phone assignment noted for device workflow
  • Action: Use standard device assignment workflow with known MAC

Extension 117 - Jesse III

PARKED FOR LATER (3 Extensions)

Need client clarification:

Ext Name Given Status Notes
108 Shannon Parked - no info yet Waiting for clarification
112 Conference Room Shared phone May not need M365 account
118 Warehouse Shared phone May not need M365 account

Action: Get client clarification on Shannon. For remaining shared phones (Conference Room/Warehouse), confirm whether they need individual M365 accounts or can be configured as shared extensions.

FILES CREATED

  • Extension Mapping: clients/valleywide/voip/extension-mapping.md
  • Bulk Import CSV: clients/valleywide/voip/vwp-users-import.csv
  • This Status: clients/valleywide/voip/PROVISIONING-STATUS.md

DOCUMENTATION UPDATE NEEDED

docs/VOIP_ONBOARDING_WORKFLOW.md needs update:

  • Add OIT vs WLC provisioning URL distinction
  • Document CSV bulk import method
  • Add troubleshooting section for wrong RPS URL

RELATED DOCUMENTATION

This Directory (clients/valleywide/voip/)

  • extension-mapping.md - M365 account matching (11 matched, 7 unmatched)
  • vwp-users-import.csv - Bulk import file for PacketDial
  • PROVISIONING-STATUS.md - This file (status + next steps)
  • COMPLETE-CLIENT-SETUP.md - Full VoIP setup guide (DIDs, queues, IVRs, time frames)
  • SESSION-SUMMARY-2026-07-09.md - Complete session documentation

Skills Documentation

  • .claude/skills/packetdial/SKILL.md - PacketDial skill reference
  • .claude/skills/packetdial/docs/VOIP_ONBOARDING_WORKFLOW.md - Workflow guide
  • .claude/skills/yealink-ymcs/SKILL.md - YMCS skill reference
  • .claude/skills/yealink-ymcs/docs/SIPSERVER_SCHEMA.md - SIP account schema

Wiki

  • wiki/clients/valleywide.md - VWP client infrastructure (M365 tenant, phones, etc.)
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