claudetools/projects/radio-show/audio-processor/training-data/transcripts/2015-s7e30/transcript.srt

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Computer running slow?

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Has your machine somehow acquired a life of its own?

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It's alive!

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Or do you simply desire a deeper and more meaningful connection?

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Be one with your operating system.

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It's Arizona's computer guru, Mike Swanson, and his show starts now.

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Listen in, chat in, and watch live streaming at gurushow.com.

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Want your voice to be heard?

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Call in with your questions and riddles.

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The number is 520-790-2040.

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This is the Computer Guru Show on AM1030.

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KBOI, The Voice.

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I got microphone problems going on over here.

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What's going on with that?

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Alright.

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Want to try this one?

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Ah, okay, there we go.

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Alright!

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Alright!

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Now we know which microphone to use.

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Ken's going to apologize.

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I'm sorry, Mr. Guru.

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Alright, this is the Computer Guru Show.

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My name is Mike.

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Here to deal with your technology problems and treat you like a person in the process.

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That's what I do.

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790-2040.

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If you want to be a part of the show, that's 520-790-2040.

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And we'll see what we can do to make all of your technology woes go away.

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This is your one hour of free tech support that is for the masses.

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So if you are looking for answers to questions,

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that's what I'm here for.

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So I heard at the office,

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I stopped by the office on the way over here,

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and I was told that apparently I've been talking about phones too much.

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So somebody called in and said that I should stop talking about phones.

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But it's your show.

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Well, I know, but it is my show.

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But at the same time, you know,

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I want to make sure that the listeners know that I am listening.

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Right?

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So we're not going to talk about it.

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We're going to talk about phones today.

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Okay.

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Even though I still have Verizon issues.

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That'll be next week then.

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I did have Verizon issues, but I switched.

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You switched?

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What did you switch to?

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T-Mobile.

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T-Mobile?

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Okay.

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All right.

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That's it.

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That's all we're talking about phones.

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All right.

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So now we're going to talk about viruses.

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And we do one of these shows about once a year or so where it's time to explain how the viruses work.

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Okay.

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Okay.

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Okay.

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Specifically what the motivation is because every so often I hear, and this is sort of a quote,

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really, why do these people do this?

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Are they just getting their jollies off is what I heard yesterday by writing these viruses.

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And I will tell you right now that there may be some jolly involved, but not much at all.

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Most of it's money.

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Lots and lots of money.

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Ridiculous amounts of money is really what it comes down to.

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It's really, yeah, there's a lot of dollar signs.

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How does that work?

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All right.

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So if you, most of the viruses these days tend to be the crypto locker infections.

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They're the ones that are, you know, they take your stuff, they take your information and encrypt it while you're not looking.

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Right.

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Right.

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And, uh, you know, once, once you get that infection, it takes all of your documents, your pictures, and it, it makes it so you can't view it anymore.

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And then when it gets done with all of that, it's pops up a message on your screen and says, Hey, you want your stuff back?

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That'll be two bitcoins, please.

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Or, uh, they'll have you get on the Walgreens and get a prepaid visa card where you can pay them with that.

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And generally it's not cheap.

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I would say on average, it's around.

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$800 to get your data back.

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And yeah, that's no joke.

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Now to be, to credit these guys, they tend to honor their word business wise.

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Right.

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So if you happen to get the crypto locker infection and all of your data gets, gets taken away from you and you don't have any backups, you know, that every week we go, you need a backup.

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You need to have a backup.

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You must have backups.

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Uh, so if you don't have a backup.

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And then you're forced to pay the ransom.

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Then, uh, I would say that most of the time, uh, with the experience that we've had with it, where we've directly paid people to get other people's data back, uh, about, um, I don't know, nine out of 10 times we get the data back.

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It's not bad.

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It's pretty good.

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Yeah.

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Uh, only one time, uh, have we paid and not.

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Gotten the data back, which was kind of unfortunate.

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Um, but this is why we, we harp on the whole backup thing.

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You must have backups.

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You need a backup.

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That's just, that's just how it works.

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I mean, in, in every aspect of your life, there's, there's a plan B, right?

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And you need to have that with your computer as well.

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So you either have a separate copy of the data or you synchronize to the cloud.

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You synchronize to us over at computer guru.

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Uh, we would love to make sure that your data.

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Just does not go away.

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Get me safe people backups.

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So anyway, yes, there's lots of money involved.

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In fact, there's, there's websites now that you can go out and it's effectively like, uh, it's almost like a franchise, right?

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Where you give them, you give them $3,000, I think is the amount.

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And, uh, they basically set you up with your own infection that you can send out to the masses, right?

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With the, with this crypto locker stuff.

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They set you up with the.

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With a, a Bitcoin wallet and they, they tell you how it's like a class.

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They teach you how to, you know, put it on the server and how to, to send it out to the, uh, via email usually, or put it onto websites so that you can get, you know, people, you can infect people and you get tech support for the, for basically ransoming people's software, their documents.

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And so that's, that's how big this, this money is right now.

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It's to the point where.

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Yeah.

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Yeah.

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These people have enough money that they can just basically say, well, we're not going to ransom individuals anymore.

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We're going to teach you how to ransom people.

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And, uh, I don't know.

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It's next to send me some sort of pyramid scheme, I'm sure.

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Right.

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But it's, these are the big viruses that are out there right now.

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These are the ones that are the most dangerous, right?

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Cause we hear people talking about all the time.

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Uh, yesterday I was having a conversation with somebody and they're like, yeah, well, you know, we're not really all like concerned with people hacking in.

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So we don't need this, you know, super fancy firewall.

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And I was like, well, yeah, but that's not the part you're really worried about anyway.

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Right.

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You should be worried about it.

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You should be worried more about email infections and email just needs to go away.

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But, um, at the very least the zip file extension needs to go away just because so many people fall for it.

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They get these infections.

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They, you know, they get this message in their mail.

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It says your, your package wasn't sent from UPS or, um.

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Um, let's see, what are the other big ones?

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Uh, you know, any of them off the top of your head?

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Have you seen any of them?

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No, I haven't.

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I just, what was going through my mind is obviously this is very prevalent out here.

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A lot of people pray on, or they would not be doing it.

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Yeah.

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I mean, there is, there is a lot of that.

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You, and you have different sort of subcategories of bad people out there that are preying on different demographics.

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Um, and those targeted phishing messages.

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Are, are, you know, they're the ones that most people will fall for, right?

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You're, there's a lot of ones that are like PayPal.

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Like, you know, your PayPal account has been suspended or, uh, there's some really good ones from Chase.

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I mean, they are convincing.

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Western Union.

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They don't do the Western Union as much anymore.

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Not so much.

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Uh, but the, the Chase ones right now are, wow, they're, they're convincing.

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Cause I looked at one and I can, I can spot these things just immediately looking at them going, oh, that's, that's, that's.

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That's not even real.

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And I looked at it and I was just like, really?

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You know, and there was, there was like a good five seconds where I was like, wow, this is legit.

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Right.

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And I was like, this is not even possible.

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And, uh, upon, upon further inspection, I mean, yes, it was fake, but you couldn't tell by looking at it.

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It was just, I knew it was fake by circumstance.

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So there's some really, really good, uh, phishing emails that are out there that are trying to infect you.

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Um, but a lot of them have to do with something like, you know, there's a package or, um, uh, right now they're doing a bunch of tax ones.

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You know, like you're, uh, you're to collect your tax payment.

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We need you to fill out this form or whatever.

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And, uh, so just be, be careful, be careful about just if it's in a zip file at all.

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Yeah.

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Just don't even open it.

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Delete it.

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What about the rule of thumb?

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If you don't recognize the sender?

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Well, they're phishing this.

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The, the sender.

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The sender name.

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A lot of times.

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I mean, the sender name looks legit unless you, you know, do some investigation.

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Um, but what it really comes down to is that, uh, you know, it's, it's about the type of file that they're sending you.

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As an example, um, for most of the people we host email for bunches of people in town, um, and all over the world, actually, we host a lot of email accounts.

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And for the majority of them by default, we just deny.

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We just deny zip accounts or zip files just right out of the box.

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Just don't even try because the zip file will never get there.

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I'll just say good rule of thumb.

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If there's an attachment, be suspicious.

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I don't know.

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Yeah.

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That's me.

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And that's, that's a very good thing to be.

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Um, and, and luckily Outlook has fixed a lot of the problems that they used to have with, uh, auto opening attachments and infecting the machine and stuff like that.

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But there are some things that we're going to talk about after the break.

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Which is, uh, ways that we can make sure that you are very safe.

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And as usual, this episode, this first segment brought to you by Perfection Auto Works.

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If you want somebody who really takes the time to get invested in you, you, the customer, you should get on and see Mike Emery down at Perfection Auto Works.

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Listen to the commercials this break because he's in there for contact information.

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This is the Computer Guru Show.

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We'll be right back.

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Music.

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Computer troubles?

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Need some advice?

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Call in now.

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Mike Swanson will be back after these messages.

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The Computer Guru Show.

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AM 1030.

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KVOY.

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The Voice.

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Your technology guru, Mike Swanson, is answering all your questions one by one.

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Yes, science.

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So chime in with yours.

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The website is gurushow.com.

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Tune in, click in, and kick back.

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This is the Computer Guru Show.

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If you'd like to be part of the show, give us a call.

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790-2040.

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That's 520-790-2040.

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Or you can join us in the chat room at gurushow.com.

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If you go to the Listen Live link, there is absolutely a chat room that you can participate in.

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One of the questions in there was asking about if we could solder something back onto a motherboard that got broken off.

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And the answer is yes.

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And just so I don't have to type while I'm in the middle of talking here.

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By the description given.

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Which is?

251
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That it looks like all the traces are probably okay.

252
00:11:57,860 --> 00:11:59,260
Yeah, I can probably fix that for you.

253
00:11:59,280 --> 00:11:59,860
Bring it on down.

254
00:12:00,360 --> 00:12:02,180
We're open until 5 o'clock today.

255
00:12:02,920 --> 00:12:05,900
And 9 to 6 Monday through Friday.

256
00:12:06,560 --> 00:12:07,460
So once again, give us a call.

257
00:12:07,520 --> 00:12:10,700
790-2040 if you'd like to be part of the show and get some free tech support on.

258
00:12:13,040 --> 00:12:13,680
Now, infections.

259
00:12:15,160 --> 00:12:19,320
There's a lot of people that switch over to the Mac platform because they're trying to avoid the infections.

260
00:12:21,340 --> 00:12:23,580
And I'm glad that works for some people for right now.

261
00:12:24,040 --> 00:12:24,540
And the chat.

262
00:12:24,540 --> 00:12:26,880
This is like, you know, I have a Mac in front of me right now.

263
00:12:27,500 --> 00:12:28,180
And a PC.

264
00:12:28,380 --> 00:12:34,480
But you can't run far when it comes to that stuff.

265
00:12:34,540 --> 00:12:39,820
There's new infections coming out every day for Mac, which is kind of unfortunate.

266
00:12:41,700 --> 00:12:43,420
But they attack in a different way.

267
00:12:43,480 --> 00:12:46,300
They attack the weak link, which is you, the user.

268
00:12:47,440 --> 00:12:54,320
So much like with those phishing emails where people basically click on a link.

269
00:12:54,540 --> 00:12:57,940
Or open a program in order to install it.

270
00:12:58,460 --> 00:13:00,100
Same thing is happening on the Mac now.

271
00:13:00,740 --> 00:13:05,940
Because instead of trying to hack the operating system, which for a long time was really where they were going.

272
00:13:06,000 --> 00:13:08,840
They were exploiting the weaknesses of the operating system itself.

273
00:13:10,320 --> 00:13:13,360
Once they've gotten to the point where that just doesn't work anymore.

274
00:13:13,560 --> 00:13:15,300
Or it's not reliable enough.

275
00:13:15,340 --> 00:13:17,740
Or it doesn't generate enough income for them.

276
00:13:17,980 --> 00:13:20,020
Because they're not getting enough people.

277
00:13:20,360 --> 00:13:21,560
They had to switch tactics.

278
00:13:21,960 --> 00:13:24,520
And so a couple of different tactics.

279
00:13:24,540 --> 00:13:30,200
That they use is they basically emotionally fool you.

280
00:13:30,960 --> 00:13:35,660
So they send you an email that for whatever reason.

281
00:13:35,720 --> 00:13:39,600
Whatever the reasoning is within that email that makes you click on it.

282
00:13:39,660 --> 00:13:40,260
You'll click on it.

283
00:13:40,320 --> 00:13:41,000
You'll open the application.

284
00:13:41,920 --> 00:13:43,340
And suddenly you're infected.

285
00:13:43,660 --> 00:13:45,640
And a lot of times it's so fast.

286
00:13:45,820 --> 00:13:48,120
And it doesn't do anything overt.

287
00:13:48,360 --> 00:13:49,880
You just click on it and nothing happens.

288
00:13:50,540 --> 00:13:51,340
It's already done.

289
00:13:51,720 --> 00:13:53,560
It's already done what it needs to do.

290
00:13:54,540 --> 00:13:56,020
It's just instant.

291
00:13:57,540 --> 00:13:59,180
And basically then it waits.

292
00:13:59,360 --> 00:14:01,020
Now if it's one of those CryptoLocker ones.

293
00:14:01,180 --> 00:14:02,020
It's in the background.

294
00:14:02,240 --> 00:14:02,520
It is.

295
00:14:02,820 --> 00:14:04,440
It's encrypting all of your documents.

296
00:14:04,980 --> 00:14:06,240
You don't even know it.

297
00:14:07,620 --> 00:14:12,420
So if you notice that your machine is just unreasonably slow after opening an email.

298
00:14:13,440 --> 00:14:16,580
Just really, really slow for no apparent reason.

299
00:14:16,640 --> 00:14:16,860
Right.

300
00:14:16,920 --> 00:14:18,280
It used to be run nice and fast.

301
00:14:18,440 --> 00:14:21,140
And then suddenly there's this huge delay.

302
00:14:21,660 --> 00:14:22,060
Yeah.

303
00:14:22,140 --> 00:14:23,500
You need to turn that computer off.

304
00:14:23,860 --> 00:14:24,260
Right.

305
00:14:24,540 --> 00:14:26,000
And bring it down immediately.

306
00:14:26,660 --> 00:14:27,920
Get down to the guru.

307
00:14:28,140 --> 00:14:28,460
That's right.

308
00:14:29,060 --> 00:14:31,960
But that way we can stop it.

309
00:14:32,040 --> 00:14:35,300
Because the encryption process itself is resource intensive.

310
00:14:36,140 --> 00:14:40,060
It takes a lot of sort of horsepower to make that happen.

311
00:14:40,660 --> 00:14:47,760
So it's going to be sucking all of the performance out of your machine while it's trying to do this encryption in the background.

312
00:14:48,400 --> 00:14:49,520
So yeah.

313
00:14:49,600 --> 00:14:52,300
If your machine is just real slow.

314
00:14:53,400 --> 00:14:54,520
Like unreasonably.

315
00:14:55,620 --> 00:14:56,400
Uncharacteristically slow.

316
00:14:56,740 --> 00:14:57,460
Then yeah.

317
00:14:57,540 --> 00:14:58,580
You've got a problem.

318
00:14:59,040 --> 00:15:00,660
And even if it isn't an infection.

319
00:15:01,100 --> 00:15:01,520
Right.

320
00:15:01,600 --> 00:15:04,020
The only other time that your computer is really going to be like that.

321
00:15:04,120 --> 00:15:07,600
Where it's just very, very slow.

322
00:15:07,760 --> 00:15:14,580
Then you're probably have a failing hard drive or you've got a bad RAM chip or something that needs to be looked at anyway.

323
00:15:15,320 --> 00:15:19,700
So if you notice that stuff, then it's time to bring it in.

324
00:15:20,540 --> 00:15:23,680
Now, one of the other ways that you can avoid this is that.

325
00:15:24,560 --> 00:15:25,820
Instead of going the Mac route.

326
00:15:26,000 --> 00:15:26,140
Right.

327
00:15:26,240 --> 00:15:28,180
If you want to pay four times too much for a machine, that's cool.

328
00:15:28,420 --> 00:15:28,940
All right.

329
00:15:29,000 --> 00:15:32,100
If you've got the money, you can absolutely do that.

330
00:15:32,240 --> 00:15:34,180
Just know that you're not completely safe.

331
00:15:34,620 --> 00:15:39,300
And you still have to have some type of skepticism about the things that you click on.

332
00:15:39,360 --> 00:15:41,780
About the places that you go.

333
00:15:42,880 --> 00:15:45,740
And make sure that you keep yourself safe.

334
00:15:45,880 --> 00:15:46,840
And have backups.

335
00:15:47,540 --> 00:15:48,820
Always have backups.

336
00:15:49,640 --> 00:15:51,000
It's like every break I have to say it.

337
00:15:51,440 --> 00:15:51,800
Um.

338
00:15:53,080 --> 00:15:54,340
But there are some things that you can do.

339
00:15:54,340 --> 00:15:54,940
On the PC side.

340
00:15:55,060 --> 00:15:56,860
To really straighten that out.

341
00:15:57,300 --> 00:15:57,300


342
00:15:58,560 --> 00:15:59,760
PCs have a weakness.

343
00:16:00,040 --> 00:16:00,420
Right.

344
00:16:00,500 --> 00:16:01,920
Everybody's like, well, they're so vulnerable.

345
00:16:02,440 --> 00:16:05,660
And the reason that it is, is because back in Vista.

346
00:16:05,720 --> 00:16:08,220
When they decided to not make your machine vulnerable.

347
00:16:08,620 --> 00:16:09,480
Everybody complained.

348
00:16:10,160 --> 00:16:10,640
Right.

349
00:16:10,680 --> 00:16:12,220
They were like, oh, I don't want to have to click.

350
00:16:12,260 --> 00:16:12,520
Okay.

351
00:16:12,580 --> 00:16:13,220
All the time.

352
00:16:13,220 --> 00:16:18,560
We're typing a password every time something dangerous could potentially be happening.

353
00:16:18,700 --> 00:16:23,340
Because it was popping up that there was even a famous sort of commercial that Mac did.

354
00:16:23,500 --> 00:16:24,220
Based on.

355
00:16:24,340 --> 00:16:26,080
That the Mac PC commercials.

356
00:16:26,760 --> 00:16:28,520
Where it was like, are you sure you want to do that?

357
00:16:29,020 --> 00:16:29,380
Yes.

358
00:16:29,860 --> 00:16:30,360
All right.

359
00:16:31,440 --> 00:16:34,260
That is the mechanism that keeps you safe.

360
00:16:34,840 --> 00:16:39,980
And the problem is, is that now Microsoft sort of back that off a little bit.

361
00:16:40,260 --> 00:16:40,620
Right.

362
00:16:40,720 --> 00:16:42,100
For Windows 7.

363
00:16:42,260 --> 00:16:44,220
Just to kind of make people shut up.

364
00:16:44,800 --> 00:16:48,620
They were complaining so much about, well, why do I always have to click on this thing?

365
00:16:48,680 --> 00:16:49,740
It makes the screen flash.

366
00:16:49,940 --> 00:16:51,300
And then I have to click on yes.

367
00:16:52,260 --> 00:16:54,320
And the answer is you don't have to click.

368
00:16:54,320 --> 00:16:54,580
On yes.

369
00:16:55,860 --> 00:16:56,220
Really.

370
00:16:56,860 --> 00:17:05,660
If you use a Mac and you're very familiar with this already, then which is anytime you try to install a piece of software, it pops up a box and says, hey, what's your password?

371
00:17:06,700 --> 00:17:07,060
Right.

372
00:17:07,140 --> 00:17:07,680
It's not just clicking.

373
00:17:07,760 --> 00:17:07,940
Yes.

374
00:17:08,000 --> 00:17:10,800
You actually have to type a password in in order to make it happen.

375
00:17:12,020 --> 00:17:13,780
And you can do that in Windows.

376
00:17:14,100 --> 00:17:16,520
There's some settings that you can.

377
00:17:17,780 --> 00:17:23,640
That you can put in the machine to make it behave just like a Mac when it comes to how you install software.

378
00:17:23,640 --> 00:17:24,680
Which includes infections.

379
00:17:25,400 --> 00:17:31,480
So rather than, you know, you're just surfing around and then suddenly you get a password box that says, hey, enter your password.

380
00:17:31,700 --> 00:17:34,040
And all you're doing is surfing the web or checking your email.

381
00:17:35,640 --> 00:17:37,020
It shouldn't be asking for that.

382
00:17:37,160 --> 00:17:41,500
That should be a giant red flag that says, oh, something bad's happening here.

383
00:17:41,940 --> 00:17:45,340
And and you have the opportunity to stop it at that moment.

384
00:17:46,540 --> 00:17:49,760
So we have a couple of different options for that down at Computer Guru.

385
00:17:50,080 --> 00:17:50,480
Right.

386
00:17:50,540 --> 00:17:53,500
So we can we can basically you can sign up for the GPS package.

387
00:17:53,500 --> 00:17:58,540
It's Guru Protection Services, which basically we lock down your machine.

388
00:17:59,100 --> 00:17:59,560
Right.

389
00:17:59,720 --> 00:18:00,980
It's $30 a month.

390
00:18:01,140 --> 00:18:06,160
You get antivirus and anti malware included and we lock your machine down.

391
00:18:07,020 --> 00:18:08,280
You're not going to get any infections.

392
00:18:08,400 --> 00:18:09,860
And if you do, I'll fix it.

393
00:18:10,200 --> 00:18:11,380
That's just how it works.

394
00:18:11,640 --> 00:18:12,100
Right.

395
00:18:12,200 --> 00:18:16,100
I am confident enough to say that I can prevent you from getting an infection.

396
00:18:16,240 --> 00:18:21,560
And if you get one, I will solve that problem because you're not getting one.

397
00:18:21,660 --> 00:18:23,040
That's just how it works.

398
00:18:23,760 --> 00:18:27,540
So on my machine, as an example, my PC, I use all the time.

399
00:18:27,740 --> 00:18:29,800
I haven't had antivirus on that thing in three years.

400
00:18:30,520 --> 00:18:31,240
Zero infections.

401
00:18:31,320 --> 00:18:32,640
And I go all kinds of places.

402
00:18:32,680 --> 00:18:37,660
I shouldn't because I'm following you guys around as far as, you know, I went to this website and got an infection.

403
00:18:37,800 --> 00:18:38,680
Oh, yeah, let me try it out.

404
00:18:39,300 --> 00:18:40,480
I want to see what happens.

405
00:18:41,160 --> 00:18:44,200
So there there are ways to protect yourself.

406
00:18:44,500 --> 00:18:47,020
There are ways to keep yourself from getting an infection.

407
00:18:47,500 --> 00:18:53,060
And if you've got especially if you've got like kids, right, that are doing the most dangerous.

408
00:18:53,060 --> 00:18:56,280
Thing in the world, which is searching for song lyrics.

409
00:18:57,500 --> 00:18:59,840
Yeah, that is the number one way to get an infection.

410
00:18:59,960 --> 00:19:06,640
By the way, if you are looking for the lyrics to a song, chances are you're infected already.

411
00:19:07,200 --> 00:19:08,660
It's it's that dangerous.

412
00:19:09,500 --> 00:19:15,660
But if you've got kids, it's great because you can set an account up for the kids and completely lock that account down.

413
00:19:15,860 --> 00:19:16,260
Right?

414
00:19:16,340 --> 00:19:20,720
You're not you're not saying, well, you can't go to certain places or you're not saying that you're not.

415
00:19:20,760 --> 00:19:22,660
You don't have to be 1984 with them.

416
00:19:23,060 --> 00:19:29,120
You have to be overly Orwellian, but you can make it so that no matter what they do, they're not going to infect the computer.

417
00:19:30,580 --> 00:19:32,400
And that's that's a pretty good deal.

418
00:19:32,480 --> 00:19:37,380
So we either offer it as a monthly service or we do it as a one time.

419
00:19:37,620 --> 00:19:38,140
All right.

420
00:19:38,200 --> 00:19:40,060
It's just you want to do the one time thing.

421
00:19:40,160 --> 00:19:45,400
It's 300 bucks and I'll make sure that you never get an infection again on that computer.

422
00:19:46,700 --> 00:19:49,860
So if you're interested in that type of stuff, give me a call.

423
00:19:50,880 --> 00:19:52,160
You can either call me here at the show.

424
00:19:52,520 --> 00:19:52,880
790.

425
00:19:52,880 --> 00:19:54,960
2040 or down shop 304.

426
00:19:55,160 --> 00:19:55,520
8300.

427
00:19:56,400 --> 00:19:57,220
Howard's down there today.

428
00:19:57,300 --> 00:19:59,060
He'd be happy to talk with you about it if you want to.

429
00:19:59,260 --> 00:20:01,760
I'm sure he just loves the extra phone call.

430
00:20:01,900 --> 00:20:06,400
So 304 8300 if you want to if you want to irritate him, get ready.

431
00:20:06,500 --> 00:20:06,740
Howard.

432
00:20:06,980 --> 00:20:10,460
Yeah, he's just he wants to, I don't know, get things done.

433
00:20:10,560 --> 00:20:13,480
And then the phone's ringing and I think he's there by himself today.

434
00:20:13,640 --> 00:20:17,880
So yeah, he's the I'm sure he's going to love that.

435
00:20:20,120 --> 00:20:21,220
Let's see chat room stuff.

436
00:20:21,800 --> 00:20:22,300
We're going to.

437
00:20:22,300 --> 00:20:24,800
Oh, yeah, we're talking about song lyrics in there.

438
00:20:26,400 --> 00:20:30,240
I know what you should do is if you're really looking for the song lyrics, listen to the song.

439
00:20:30,500 --> 00:20:31,220
There you go.

440
00:20:33,080 --> 00:20:36,100
No, actually, there's there's some ways there's a couple of places that you can go.

441
00:20:36,140 --> 00:20:40,100
There are like two different easy lyrics is one of them.

442
00:20:41,180 --> 00:20:42,480
Easy lyrics is a good.

443
00:20:43,020 --> 00:20:49,080
Okay site to go to now they have advertising on their site, which is where most of these infections come from.

444
00:20:50,260 --> 00:20:51,940
And a lot of people just don't understand.

445
00:20:51,940 --> 00:20:52,620
How that works.

446
00:20:52,760 --> 00:21:00,560
But basically, it's let's imagine that all the websites are like individual properties and on some of these properties.

447
00:21:00,660 --> 00:21:08,480
They have these big giant billboards on them and they hire another company to come and put things on that billboard.

448
00:21:08,580 --> 00:21:14,260
And so the property managers themselves don't necessarily have any control over the advertising that's happening there.

449
00:21:14,400 --> 00:21:18,260
They're just saying this space for rent and you go ahead and manage that.

450
00:21:18,500 --> 00:21:21,500
So the ad brokers will go out and.

451
00:21:21,940 --> 00:21:24,920
Find advertisers and sometimes those are those infectious people.

452
00:21:25,080 --> 00:21:27,120
I had the people that are causing infections.

453
00:21:27,200 --> 00:21:29,140
So they just buy legitimate advertising.

454
00:21:29,340 --> 00:21:43,260
There was an instance where they heavily invested in PBS and MSNBC and basically millions of people got infected from the PBS website because of an ad banner that was on the website.

455
00:21:43,400 --> 00:21:44,780
Now wasn't PBS's fault.

456
00:21:44,860 --> 00:21:46,580
They don't have any control over the advertising.

457
00:21:47,240 --> 00:21:50,960
But for a while there PBS was a dangerous place to go.

458
00:21:50,960 --> 00:21:53,600
Until they figured out how to get rid of that ad banner.

459
00:21:54,400 --> 00:21:55,400
So no bueno.

460
00:21:55,600 --> 00:21:56,000
Yeah.

461
00:21:56,080 --> 00:21:58,320
So it was it was bad news.

462
00:21:58,700 --> 00:22:04,280
They should have done a whole episode of Sesame Street about, you know, viruses and infections and stuff.

463
00:22:05,920 --> 00:22:07,500
That's how you know the times are changing, man.

464
00:22:07,640 --> 00:22:08,080
All right.

465
00:22:08,100 --> 00:22:09,080
Let's go ahead and take a quick break.

466
00:22:09,140 --> 00:22:17,280
And when we come back, we're going to talk more about ways that you can make your computer go faster and keep yourself safe today in the Internet age.

467
00:22:17,320 --> 00:22:18,260
This is Computer Guru Show.

468
00:22:18,340 --> 00:22:18,920
We'll be right back.

469
00:22:31,780 --> 00:22:35,920
Your computer guru, Mike Swanson, is here to help you tame that beast of a machine.

470
00:22:36,220 --> 00:22:39,780
Join the chat right now at gurushow.com or call in.

471
00:22:39,860 --> 00:22:43,340
This is the Computer Guru Show on KVOY, The Voice.

472
00:22:46,360 --> 00:22:49,420
Mike Swanson, your computer guru, is just a click away.

473
00:22:49,620 --> 00:22:50,540
Listen and watch.

474
00:22:50,540 --> 00:22:51,780
Watch at gurushow.com.

475
00:22:52,180 --> 00:22:55,740
This is the Computer Guru Show on KVOY, The Voice.

476
00:22:58,540 --> 00:23:00,080
Welcome back to the Computer Guru Show.

477
00:23:00,120 --> 00:23:00,560
My name is Mike.

478
00:23:00,580 --> 00:23:03,860
Here to do what your technology needs and treat you like a person in the process.

479
00:23:05,740 --> 00:23:06,420
790-2040.

480
00:23:06,440 --> 00:23:07,940
That's 520-790-2040.

481
00:23:07,960 --> 00:23:10,180
If you'd like to be part of the show, let's talk to Fernando.

482
00:23:11,020 --> 00:23:11,520
Hey, Fernando.

483
00:23:11,600 --> 00:23:11,900
How are you doing?

484
00:23:12,620 --> 00:23:12,960
Hi.

485
00:23:13,000 --> 00:23:13,780
I'm doing pretty good.

486
00:23:13,840 --> 00:23:14,220
Thank you.

487
00:23:14,300 --> 00:23:15,720
So a couple of things.

488
00:23:16,020 --> 00:23:20,520
I have a we have wireless modem, you know, in our office.

489
00:23:20,540 --> 00:23:29,120
And my computer seems the only one that sometimes will turn it on and there's no connection,

490
00:23:29,340 --> 00:23:30,060
internet connection.

491
00:23:30,340 --> 00:23:32,200
Everybody else is fine except me.

492
00:23:32,440 --> 00:23:37,500
And so what we have to do is we have to turn off the modem, let it sit for a while,

493
00:23:37,640 --> 00:23:40,960
and then turn it back on and then I'm connected again.

494
00:23:41,300 --> 00:23:44,100
What can I do to kind of resolve that issue?

495
00:23:44,680 --> 00:23:49,280
And the other question that I had, I caught the end part of the viruses

496
00:23:49,840 --> 00:23:50,520
and how can I solve that issue?

497
00:23:50,520 --> 00:23:59,040
Now, you guys can go ahead and guarantee that, I guess, install something that would prevent viruses

498
00:23:59,040 --> 00:24:00,900
from getting into your computer.

499
00:24:01,480 --> 00:24:03,220
Yeah, and it's not actually an install.

500
00:24:03,500 --> 00:24:08,200
Well, I mean, it's sort of an install, but it's mostly a we prevent installation.

501
00:24:08,920 --> 00:24:09,480
Okay.

502
00:24:09,580 --> 00:24:16,380
So as far as the virus stuff is concerned, we put some settings on the computer that disallows execution

503
00:24:17,100 --> 00:24:20,500
of any program outside of where we tell it.

504
00:24:20,500 --> 00:24:20,500


505
00:24:20,520 --> 00:24:21,080
It's okay.

506
00:24:21,880 --> 00:24:22,360
Okay.

507
00:24:22,940 --> 00:24:28,980
So there is some discomfort if you're one of those users that likes to install lots of software.

508
00:24:29,260 --> 00:24:34,480
However, if you're one of those users where you like the way your computer is right now

509
00:24:34,480 --> 00:24:40,280
and you're okay with it not changing, then that's an excellent way for you to make sure

510
00:24:40,280 --> 00:24:41,560
that you don't get any type of infection.

511
00:24:41,800 --> 00:24:43,200
Okay, and that's me right there.

512
00:24:43,360 --> 00:24:48,480
I don't really like to install apps or anything like that on my computer anyway, so.

513
00:24:48,900 --> 00:24:49,380
Good.

514
00:24:49,380 --> 00:24:52,260
But you're exactly the person I need to talk to you for that, then.

515
00:24:52,780 --> 00:24:54,920
Okay, and where are you guys located?

516
00:24:55,340 --> 00:24:57,040
We're at 510 East Fort Lowell.

517
00:24:57,700 --> 00:24:58,500
Okay, 510.

518
00:24:58,580 --> 00:24:59,480
That's first in Fort Lowell.

519
00:24:59,580 --> 00:25:03,560
So tell me more about your computer, though, as far as the Wi-Fi stuff is concerned.

520
00:25:03,740 --> 00:25:10,800
And it's happened with several of the computers that I've had, but what happens is that, you know,

521
00:25:10,880 --> 00:25:13,540
I turn it off every evening.

522
00:25:13,900 --> 00:25:15,280
I didn't used to do that.

523
00:25:15,340 --> 00:25:16,000
I would leave it on.

524
00:25:16,280 --> 00:25:19,360
But I just started turning off the computer.

525
00:25:19,380 --> 00:25:29,560
And so sometimes when we turn it back on, what happens is that it'll say that it's not connected into the website.

526
00:25:29,680 --> 00:25:31,040
There's no Internet connection.

527
00:25:31,360 --> 00:25:40,540
So then I have to go over there and shut the modem off and turn everything off, basically, for, you know, a couple of minutes.

528
00:25:40,660 --> 00:25:43,700
Click it back on, and then there it is.

529
00:25:43,840 --> 00:25:47,000
And you're saying that while yours is unable to connect, other computers are?

530
00:25:47,300 --> 00:25:48,180
Are, yes.

531
00:25:48,220 --> 00:25:48,680
Okay.

532
00:25:49,380 --> 00:25:51,500
And what kind of antivirus do you have on your computer right now?

533
00:25:52,720 --> 00:25:53,160
Norton.

534
00:25:53,520 --> 00:25:53,960
Yeah.

535
00:25:56,080 --> 00:25:57,220
That's, yeah, baby.

536
00:25:57,220 --> 00:25:58,780
Well, see, that was happening before anyway.

537
00:25:59,500 --> 00:26:02,400
Yeah, well, still, that's not helping your problem at all.

538
00:26:02,600 --> 00:26:02,920
Okay.

539
00:26:03,380 --> 00:26:11,380
So I would say first thing I would do is, especially if it's the Norton Internet Security, is that's got to go.

540
00:26:12,240 --> 00:26:12,960
Oh, okay.

541
00:26:13,100 --> 00:26:13,320
All right.

542
00:26:13,360 --> 00:26:14,100
We like antivirus.

543
00:26:14,100 --> 00:26:14,900
It's just antivirus.

544
00:26:15,020 --> 00:26:17,140
We don't like antivirus that does anything else.

545
00:26:17,160 --> 00:26:17,380
Okay.

546
00:26:17,380 --> 00:26:19,320
As far as we don't like it being a firewall.

547
00:26:19,380 --> 00:26:25,440
Not a big fan of it, you know, basically trying to dominate your online presence.

548
00:26:25,660 --> 00:26:28,040
Just be antivirus and be good antivirus.

549
00:26:28,120 --> 00:26:29,480
That's really the criteria.

550
00:26:30,240 --> 00:26:30,720
Uh-huh.

551
00:26:31,760 --> 00:26:33,340
Is McAfee a good one?

552
00:26:33,440 --> 00:26:33,680
Nope.

553
00:26:33,880 --> 00:26:34,820
No, it's not.

554
00:26:35,060 --> 00:26:41,340
McAfee and Norton both are, basically, kill it with fire.

555
00:26:41,480 --> 00:26:42,000
Right?

556
00:26:42,120 --> 00:26:42,380
Okay.

557
00:26:42,380 --> 00:26:45,560
We just, we don't like either of those.

558
00:26:45,980 --> 00:26:46,500
Okay.

559
00:26:46,660 --> 00:26:49,360
McAfee's problem is that they have just miserable detection.

560
00:26:49,360 --> 00:26:49,360


561
00:26:49,360 --> 00:26:49,360


562
00:26:49,360 --> 00:26:49,360


563
00:26:49,380 --> 00:26:49,700
Okay.

564
00:26:50,360 --> 00:26:50,360


565
00:26:50,500 --> 00:27:02,540
They are a decent antivirus when they are being just antivirus, but they're slow as far as being able to catch infections while they're still relevant.

566
00:27:03,000 --> 00:27:03,420
Right.

567
00:27:03,640 --> 00:27:04,280
Now-

568
00:27:04,280 --> 00:27:08,920
Well, that's what I didn't understand because if I had these, you know, why were they not working, you know?

569
00:27:09,020 --> 00:27:10,720
So that you answered my question there.

570
00:27:10,900 --> 00:27:15,760
Now, Norton is very good at basically first-line defense.

571
00:27:16,040 --> 00:27:16,540
Right?

572
00:27:16,620 --> 00:27:18,900
They catch those infections quick.

573
00:27:19,400 --> 00:27:28,200
So as soon as something's out in the wild within 48 to 72 hours, they generally have something out there for it that's been pushed out to all of their clients.

574
00:27:28,400 --> 00:27:28,980
Uh-huh.

575
00:27:29,240 --> 00:27:38,680
However, the Norton products tend to be overly ambitious, and they like to basically just rule the computer.

576
00:27:39,140 --> 00:27:39,620
Okay.

577
00:27:39,620 --> 00:27:43,680
A lot of times, they are tweaking with settings that Windows is trying to tweak back.

578
00:27:44,900 --> 00:27:46,920
So you end up with a lot of conflict.

579
00:27:47,020 --> 00:27:47,360
Right.

580
00:27:47,360 --> 00:27:49,240
And many times, you'll end up with no internet.

581
00:27:49,380 --> 00:27:50,140
Right.

582
00:27:50,140 --> 00:27:54,940
And that's my big problem with Norton is that it makes your computer really slow.

583
00:27:55,180 --> 00:27:55,720
Okay.

584
00:27:55,720 --> 00:28:02,880
And then on top of which, a lot of times, you'll end up with just no internet access for no reason at all.

585
00:28:03,300 --> 00:28:03,860
Right.

586
00:28:04,060 --> 00:28:09,420
And then you have to unplug the wire or reset the cable modem or the router or something to get back online.

587
00:28:09,920 --> 00:28:19,100
So I'm going to suggest that at least a contributing factor to what's going on with your not being able to connect is some sort of configuration.

588
00:28:19,880 --> 00:28:20,240
Okay.

589
00:28:21,480 --> 00:28:24,200
So start with getting rid of that and putting something else on there.

590
00:28:24,620 --> 00:28:24,980
Okay.

591
00:28:24,980 --> 00:28:28,580
I would imagine that you'll have that problem less frequently.

592
00:28:28,760 --> 00:28:29,760
Now, how old is this machine?

593
00:28:30,620 --> 00:28:32,040
I just got that.

594
00:28:32,460 --> 00:28:33,620
It's six months.

595
00:28:34,340 --> 00:28:35,480
So it's a Windows 8 machine?

596
00:28:36,320 --> 00:28:37,020
Yes, it is.

597
00:28:37,180 --> 00:28:41,760
And I don't really particularly like it, probably because I don't really understand a lot of the stuff.

598
00:28:41,980 --> 00:28:42,420
All right.

599
00:28:42,440 --> 00:28:44,420
So here's what I'm going to tell you to do.

600
00:28:44,880 --> 00:28:48,460
You either sign up for the lockdown service or the GPS, one of the two.

601
00:28:49,100 --> 00:28:52,300
Or you are going to uninstall Norton utterly.

602
00:28:53,200 --> 00:28:56,740
You will, I would say, download something called the Norton removal tool.

603
00:28:57,200 --> 00:28:57,840
Uh-huh.

604
00:28:57,880 --> 00:29:03,520
So after you've uninstalled Norton using the regular uninstall, you run this Norton removal tool.

605
00:29:03,680 --> 00:29:07,600
And it eradicates Norton products from your computer.

606
00:29:07,980 --> 00:29:08,500
Okay.

607
00:29:08,540 --> 00:29:09,620
And all of the settings.

608
00:29:09,760 --> 00:29:11,400
So put your computer back to default.

609
00:29:11,560 --> 00:29:14,520
Then you are going to get the paid version of Malwarebytes.

610
00:29:15,180 --> 00:29:17,160
You can start off with a free trial if you want.

611
00:29:17,280 --> 00:29:18,700
But the paid version.

612
00:29:19,100 --> 00:29:19,860
Is what is required.

613
00:29:20,880 --> 00:29:24,220
Everybody listening to the show should have the paid version of Malwarebytes on their computer.

614
00:29:24,500 --> 00:29:25,500
Unless they're Macs.

615
00:29:25,940 --> 00:29:26,580
Uh-huh.

616
00:29:26,960 --> 00:29:31,260
And that way, you are much more likely to keep yourself out of trouble.

617
00:29:32,000 --> 00:29:32,440
So.

618
00:29:32,440 --> 00:29:32,780
Okay.

619
00:29:32,960 --> 00:29:33,700
I would suggest.

620
00:29:33,700 --> 00:29:34,520
So what's it called again?

621
00:29:34,640 --> 00:29:35,760
The Malware, what?

622
00:29:36,420 --> 00:29:36,860
Malwarebytes.

623
00:29:36,880 --> 00:29:37,960
B-Y-T-E-S.

624
00:29:38,260 --> 00:29:38,440
Okay.

625
00:29:38,540 --> 00:29:39,120
All right.

626
00:29:39,320 --> 00:29:41,280
So you can go to Malwarebytes.org.

627
00:29:41,740 --> 00:29:43,080
And you can get a copy there.

628
00:29:43,780 --> 00:29:44,140
Okay.

629
00:29:44,360 --> 00:29:47,780
Please do not Google search for Malwarebytes and then download the first thing you find.

630
00:29:48,240 --> 00:29:48,680
Okay.

631
00:29:48,680 --> 00:29:49,080
Okay.

632
00:29:49,080 --> 00:29:49,080


633
00:29:49,080 --> 00:29:49,080


634
00:29:49,080 --> 00:29:49,080


635
00:29:49,080 --> 00:29:49,080


636
00:29:49,100 --> 00:29:51,420
You can also go to my website.

637
00:29:51,560 --> 00:29:52,720
Go to gurushow.com.

638
00:29:52,780 --> 00:29:56,040
And there's a useful link section with links to the Malwarebytes website.

639
00:29:56,720 --> 00:29:57,360
Oh, okay.

640
00:29:57,440 --> 00:29:57,700
Cool.

641
00:29:58,120 --> 00:30:00,480
So that will probably help quite a bit.

642
00:30:00,540 --> 00:30:03,600
Now, the only other thing that I have to ask is how old is this router?

643
00:30:06,260 --> 00:30:08,400
It's probably a couple of years old.

644
00:30:08,620 --> 00:30:09,000
All right.

645
00:30:09,040 --> 00:30:19,020
If it's more than four or five years old, then one of the reasons that your other people may be able to connect and you can't is that they might have older machines.

646
00:30:19,100 --> 00:30:20,580
And it's operating on an older standard.

647
00:30:21,320 --> 00:30:21,800
Okay.

648
00:30:22,140 --> 00:30:26,120
So the only other thing to look at there is you might need a newer router.

649
00:30:26,260 --> 00:30:32,720
Now, the flip side to that is if you get one of the fancy, brand new, stupid, expensive ones.

650
00:30:33,080 --> 00:30:33,560
Yeah.

651
00:30:34,100 --> 00:30:37,180
Your older machines might not be able to connect all that well.

652
00:30:37,380 --> 00:30:40,180
So you want to find something that's sort of in the middle.

653
00:30:40,500 --> 00:30:48,280
The ones that we like, if you're looking locally, is there's these white Asus, the RT-16s.

654
00:30:49,100 --> 00:30:49,640
Mm-hmm.

655
00:30:49,960 --> 00:30:55,580
They tend to be very nice routers that work with just about every computer that we've put them in front of.

656
00:30:55,720 --> 00:30:58,180
And they have very nice reliability.

657
00:30:59,440 --> 00:30:59,880
Okay.

658
00:31:00,500 --> 00:31:01,780
Well, thank you very much.

659
00:31:01,780 --> 00:31:02,880
I appreciate that.

660
00:31:03,320 --> 00:31:06,140
I'm probably going to be swinging by your place anyway.

661
00:31:06,300 --> 00:31:08,840
But, yeah, thank you so much for the help.

662
00:31:08,960 --> 00:31:10,060
I appreciate that.

663
00:31:10,060 --> 00:31:10,840
It's what I do, man.

664
00:31:10,920 --> 00:31:11,620
Thank you for the call.

665
00:31:11,660 --> 00:31:12,360
I appreciate it.

666
00:31:12,400 --> 00:31:12,720
Thank you.

667
00:31:12,820 --> 00:31:13,260
Bye.

668
00:31:13,400 --> 00:31:14,000
Thank you.

669
00:31:14,100 --> 00:31:14,340
Thank you.

670
00:31:14,360 --> 00:31:17,120
So, yeah, if you have infections.

671
00:31:17,120 --> 00:31:21,100
Infections, you know, and most everybody does.

672
00:31:21,400 --> 00:31:26,040
I mean, that's one of the reasons that you'll notice that we occasionally will say,

673
00:31:26,240 --> 00:31:26,960
hey, guess what?

674
00:31:27,020 --> 00:31:31,540
We're doing basically free tune-ups on machines.

675
00:31:31,580 --> 00:31:41,160
It's because every machine that comes in, nearly all of them, I would say greater than 80% have infections on them.

676
00:31:41,560 --> 00:31:43,800
And a lot of them are sort of innocuous.

677
00:31:43,800 --> 00:31:45,880
They're the ones that are just, like, advertising infections.

678
00:31:45,960 --> 00:31:46,760
Or whatever.

679
00:31:47,120 --> 00:31:48,240
Or things that aren't terrible.

680
00:31:48,540 --> 00:31:48,920
Right?

681
00:31:49,000 --> 00:31:52,660
They're not necessarily stealing your data or encrypting your stuff.

682
00:31:54,020 --> 00:31:55,800
But it's just so prevalent.

683
00:31:56,020 --> 00:31:57,180
And people just get used to it.

684
00:31:57,200 --> 00:32:03,820
They're like, yeah, you know, all that advertising, all the extra spam or the email worm that I have on my computer.

685
00:32:04,120 --> 00:32:05,180
I just got used to it.

686
00:32:05,220 --> 00:32:06,880
So, no need to fix it.

687
00:32:07,180 --> 00:32:08,040
Come on now.

688
00:32:08,360 --> 00:32:09,460
Drives me crazy.

689
00:32:09,820 --> 00:32:10,880
Just fix it.

690
00:32:11,100 --> 00:32:11,500
Right?

691
00:32:11,580 --> 00:32:12,760
And then listen.

692
00:32:12,920 --> 00:32:16,160
Because any time that you bring your computer into Computer Guru.

693
00:32:16,160 --> 00:32:17,620
If you bring your computer in.

694
00:32:17,900 --> 00:32:23,260
When you pick it up, we're going to be like, okay, this is what you need to do to not have this happen again.

695
00:32:23,540 --> 00:32:25,780
And a lot of times, this is free advice.

696
00:32:26,000 --> 00:32:26,300
Right?

697
00:32:26,340 --> 00:32:29,600
It's like, you should install this piece of software.

698
00:32:29,860 --> 00:32:36,840
You should take these cautionary steps to make sure that you don't get this infection again.

699
00:32:37,040 --> 00:32:38,140
You should have a backup.

700
00:32:38,320 --> 00:32:39,780
You should have all of these different things.

701
00:32:39,820 --> 00:32:42,060
And we're going to tell you, this is what you need to do.

702
00:32:43,500 --> 00:32:46,140
But if you don't listen, you're going to get an infection again.

703
00:32:46,140 --> 00:32:49,240
And you just, you don't have to, it doesn't have to be that way.

704
00:32:49,300 --> 00:32:50,580
Your computer doesn't have to be slow.

705
00:32:50,780 --> 00:32:53,340
You don't have to be afraid of using your computer online.

706
00:32:53,820 --> 00:33:00,860
You don't have to worry about your data getting stolen or your passwords being stolen.

707
00:33:01,060 --> 00:33:02,460
You don't have to worry about any of that stuff.

708
00:33:02,580 --> 00:33:06,460
It just takes a bit of planning.

709
00:33:07,100 --> 00:33:07,500
Right?

710
00:33:07,600 --> 00:33:08,940
And a little bit of advice.

711
00:33:11,280 --> 00:33:12,080
All right.

712
00:33:12,100 --> 00:33:12,820
Let's go and talk to Charles.

713
00:33:12,960 --> 00:33:13,440
Hey, Charles.

714
00:33:13,500 --> 00:33:14,020
How are you today?

715
00:33:15,280 --> 00:33:15,860
Hey, good.

716
00:33:15,860 --> 00:33:17,000
Good morning.

717
00:33:17,260 --> 00:33:17,880
How are you?

718
00:33:18,060 --> 00:33:18,720
I'm doing well.

719
00:33:18,760 --> 00:33:19,080
Thank you.

720
00:33:19,600 --> 00:33:20,260
Thank you.

721
00:33:20,280 --> 00:33:22,420
Well, my problem's kind of weird.

722
00:33:22,580 --> 00:33:25,880
I've got a new Windows 8.1 machine here in ACES.

723
00:33:26,740 --> 00:33:30,300
My wife likes to use Thunderbird as her mail client.

724
00:33:30,520 --> 00:33:30,780
Okay.

725
00:33:31,480 --> 00:33:35,480
And since we installed it on this machine, it just doesn't play well.

726
00:33:35,880 --> 00:33:40,180
It continually goes into not responding mode and we have to shut it down.

727
00:33:40,440 --> 00:33:45,320
And she can't delete stuff from the inbox as easily.

728
00:33:45,380 --> 00:33:45,840
And so, I'm going to tell you a little bit about this.

729
00:33:45,860 --> 00:33:48,480
I'm just wondering, is that something you've heard of?

730
00:33:48,560 --> 00:33:50,980
Are there better mail clients out there that'll work?

731
00:33:51,200 --> 00:33:55,560
Anytime you use any of the Mozilla products, I die a little bit inside.

732
00:33:59,320 --> 00:34:00,560
So, who's your mail provider?

733
00:34:01,780 --> 00:34:03,520
Well, we have three of them.

734
00:34:03,560 --> 00:34:04,460
She has three of them.

735
00:34:04,500 --> 00:34:06,900
You know, Gmail, Yahoo, and another one.

736
00:34:07,120 --> 00:34:11,460
Does it tend to happen where she's able to delete from one of the accounts but not the other?

737
00:34:12,020 --> 00:34:12,380
No.

738
00:34:13,000 --> 00:34:14,100
So, it's all of them?

739
00:34:14,580 --> 00:34:15,020
Yeah.

740
00:34:15,020 --> 00:34:16,040
It's the program.

741
00:34:17,340 --> 00:34:22,880
And I don't know if there's a fix for it other than just to change the mail client.

742
00:34:23,100 --> 00:34:23,320
All right.

743
00:34:23,380 --> 00:34:24,700
Tell me a little bit more about the computer.

744
00:34:25,760 --> 00:34:26,860
So, typical questions.

745
00:34:26,940 --> 00:34:27,420
How old is it?

746
00:34:28,540 --> 00:34:29,420
About two months.

747
00:34:29,940 --> 00:34:31,000
Oh, it's a brand new one.

748
00:34:31,140 --> 00:34:31,460
Okay.

749
00:34:31,760 --> 00:34:33,780
And antivirus that's installed?

750
00:34:34,580 --> 00:34:41,520
I took off Panda the other day because I was reading where someone said that could be an issue for it.

751
00:34:41,560 --> 00:34:43,260
So, I took it off to see if the problem would go away.

752
00:34:43,320 --> 00:34:43,780
It did not.

753
00:34:43,780 --> 00:34:44,580
It did not, right?

754
00:34:44,840 --> 00:34:45,740
Anything else on there?

755
00:34:46,960 --> 00:34:48,760
The free version of Malwarebytes.

756
00:34:49,000 --> 00:34:49,260
Okay.

757
00:34:49,300 --> 00:34:50,320
Is it in trial mode or no?

758
00:34:51,680 --> 00:34:52,880
It's the free version.

759
00:34:53,180 --> 00:34:56,060
Yeah, but for the first month, it's going to run in trial mode.

760
00:34:56,700 --> 00:34:57,360
Oh, okay.

761
00:34:57,640 --> 00:34:58,680
So, I'm curious.

762
00:34:58,780 --> 00:34:59,760
Is it still in trial mode?

763
00:35:01,260 --> 00:35:04,900
I haven't used it in some time, so I can't honestly say.

764
00:35:05,000 --> 00:35:05,220
Probably not.

765
00:35:05,220 --> 00:35:05,260
Okay.

766
00:35:05,360 --> 00:35:05,900
Probably not.

767
00:35:06,300 --> 00:35:06,840
All right.

768
00:35:06,900 --> 00:35:09,820
And so, since day one, when you put that on there, it's been that way?

769
00:35:11,040 --> 00:35:11,760
Pretty much, yes.

770
00:35:12,020 --> 00:35:12,340
Okay.

771
00:35:13,600 --> 00:35:17,960
The mail accounts that you have, the Yahoo and Gmail ones, are they POP or IMAP?

772
00:35:20,280 --> 00:35:22,600
Both those, I believe, are POP.

773
00:35:23,060 --> 00:35:23,540
Okay.

774
00:35:23,580 --> 00:35:24,940
POP should be the faster one.

775
00:35:25,240 --> 00:35:25,680
All right.

776
00:35:25,720 --> 00:35:28,120
So, IMAP is nicer.

777
00:35:28,220 --> 00:35:33,960
We generally tell people to set your accounts up as IMAP so that there's some type of server-side synchronization.

778
00:35:34,760 --> 00:35:35,240
Okay.

779
00:35:36,020 --> 00:35:36,500
But...

780
00:35:36,500 --> 00:35:36,720
Okay.

781
00:35:36,780 --> 00:35:38,060
The Gmail is an IMAP.

782
00:35:38,160 --> 00:35:38,580
Okay.

783
00:35:38,600 --> 00:35:38,760
Good.

784
00:35:41,360 --> 00:35:42,320
But the Yahoo is not.

785
00:35:42,320 --> 00:35:42,760
Yahoo is a POP.

786
00:35:42,860 --> 00:35:43,620
Yahoo is a POP.

787
00:35:43,700 --> 00:35:44,000
All right.

788
00:35:45,500 --> 00:35:50,460
Basically, just without knowing anything more about the machine or its configuration, and

789
00:35:50,460 --> 00:35:55,220
you're saying that it's been that way since day one, I would suggest that it's probably

790
00:35:55,220 --> 00:35:59,680
going to be a Thunderbird problem rather than a communication issue or some other type of

791
00:35:59,680 --> 00:36:00,740
infection that's going on.

792
00:36:02,240 --> 00:36:03,680
Because we have to look at those things first.

793
00:36:03,720 --> 00:36:07,720
Whenever we hear, well, my mail client locks up all the time, first thing that jumps to

794
00:36:07,720 --> 00:36:10,320
mind to me is there might be an email worm, right?

795
00:36:10,320 --> 00:36:14,520
Where it's hijacking the mail program in the background and saying, hey, send out 10,000

796
00:36:14,520 --> 00:36:14,740
emails.

797
00:36:16,940 --> 00:36:21,120
However, if you have Malwarebytes on there and you had Panda on there, that's pretty

798
00:36:21,120 --> 00:36:23,440
unlikely, especially on a Windows 8 machine.

799
00:36:24,160 --> 00:36:29,460
Can you recommend a different aggregating mail client of some kind?

800
00:36:29,760 --> 00:36:31,300
Well, I'm a big fan of Outlook myself.

801
00:36:33,360 --> 00:36:38,440
But the built-in mail client for 8, even though it's got kind of a weird interface, is also

802
00:36:38,440 --> 00:36:39,460
an aggregating mail client.

803
00:36:39,460 --> 00:36:41,280
So you can have multiple accounts in there.

804
00:36:43,260 --> 00:36:50,000
Really, if you're looking for a decent email client, all the free ones are kind of terrible.

805
00:36:50,480 --> 00:36:58,120
So there's something called EM client, which is if you're anti-Microsoft is okay.

806
00:36:58,220 --> 00:36:59,440
It's kind of an Outlook clone.

807
00:37:00,960 --> 00:37:03,120
But really, I like Outlook.

808
00:37:03,320 --> 00:37:09,040
If you have Office, then chances are you've got like a 365 subscription.

809
00:37:09,140 --> 00:37:09,440
It's not a big deal.

810
00:37:09,440 --> 00:37:09,440


811
00:37:09,460 --> 00:37:10,180
And you have Outlook.

812
00:37:10,220 --> 00:37:11,020
Just use it.

813
00:37:11,080 --> 00:37:12,500
It's a decent mail program.

814
00:37:13,340 --> 00:37:14,380
All righty.

815
00:37:15,420 --> 00:37:17,100
Well, thank you for the information.

816
00:37:17,340 --> 00:37:21,240
I'll check into that EM one there and maybe even try the built-in one.

817
00:37:21,420 --> 00:37:23,060
I'm going to suggest one other thing.

818
00:37:23,200 --> 00:37:26,280
You have Thunderbird installed, which means that you probably have Firefox installed.

819
00:37:28,000 --> 00:37:31,080
I would say uninstall Firefox and see if it gets better.

820
00:37:31,840 --> 00:37:33,680
Firefox has this weird issue.

821
00:37:34,020 --> 00:37:39,440
And this is the reason I hate Firefox, is that on some machines, for no apparent reason,

822
00:37:39,440 --> 00:37:39,440


823
00:37:39,440 --> 00:37:39,440


824
00:37:39,440 --> 00:37:39,440


825
00:37:39,440 --> 00:37:39,440


826
00:37:39,440 --> 00:37:39,440


827
00:37:39,440 --> 00:37:39,440


828
00:37:39,440 --> 00:37:39,440


829
00:37:39,440 --> 00:37:43,800
whatsoever, it just makes the machines slow for certain functions.

830
00:37:44,140 --> 00:37:44,540
All right?

831
00:37:44,620 --> 00:37:45,880
A lot of times, it's when you're typing.

832
00:37:46,580 --> 00:37:48,920
And I have no idea why it would be that way.

833
00:37:49,300 --> 00:37:52,860
But we find all the time that people will have Thunderbird installed and they're really

834
00:37:52,860 --> 00:37:54,100
like, my computer's so slow.

835
00:37:54,200 --> 00:37:56,020
It can't even keep up with me typing.

836
00:37:57,100 --> 00:37:59,320
And not even in Firefox.

837
00:37:59,560 --> 00:37:59,660
All right?

838
00:37:59,680 --> 00:38:00,540
Firefox isn't even running.

839
00:38:00,620 --> 00:38:01,760
It's just installed on the computer.

840
00:38:02,100 --> 00:38:02,520
All right?

841
00:38:02,600 --> 00:38:05,760
And they're typing in Word or in their email program.

842
00:38:05,940 --> 00:38:07,000
And it's just dragging along.

843
00:38:07,160 --> 00:38:08,000
And it's like not responding.

844
00:38:08,300 --> 00:38:09,420
Or they'll type in some language language language language language language language language

845
00:38:09,420 --> 00:38:09,420


846
00:38:09,420 --> 00:38:09,420


847
00:38:09,420 --> 00:38:09,420


848
00:38:09,420 --> 00:38:11,140
and then the words will catch up to them.

849
00:38:11,720 --> 00:38:12,600
It's Firefox.

850
00:38:12,980 --> 00:38:14,180
And all you do is uninstall Firefox,

851
00:38:14,360 --> 00:38:16,740
the machine goes back to normal, right?

852
00:38:16,840 --> 00:38:18,120
Instant typing again.

853
00:38:18,560 --> 00:38:20,680
So we don't know why it does that with Firefox.

854
00:38:22,060 --> 00:38:24,820
I honestly have not been invested enough to care.

855
00:38:25,140 --> 00:38:27,160
So it's just been like uninstall Firefox

856
00:38:27,160 --> 00:38:29,740
and problem solved.

857
00:38:30,180 --> 00:38:31,440
So I would say...

858
00:38:32,120 --> 00:38:32,580
What's that?

859
00:38:33,200 --> 00:38:34,000
Go with Chrome.

860
00:38:34,360 --> 00:38:35,300
Yeah, we like Chrome.

861
00:38:35,860 --> 00:38:36,800
Chrome's a good browser.

862
00:38:36,940 --> 00:38:37,660
I can dig it.

863
00:38:37,660 --> 00:38:40,820
So I would say go with that and see what happens.

864
00:38:42,220 --> 00:38:42,900
All right.

865
00:38:43,040 --> 00:38:43,780
Well, thank you.

866
00:38:43,860 --> 00:38:44,280
No problem.

867
00:38:44,380 --> 00:38:46,440
Have yourself a lovely, lovely day.

868
00:38:46,800 --> 00:38:47,480
You too.

869
00:38:47,640 --> 00:38:48,000
All right.

870
00:38:48,060 --> 00:38:49,360
So we're going to take a quick break

871
00:38:49,360 --> 00:38:52,040
and then we are going to come back to more phone calls

872
00:38:52,040 --> 00:38:54,520
and more helping you with free tech support

873
00:38:54,520 --> 00:38:55,660
right here on the Computer Guru Show.

874
00:38:56,040 --> 00:38:57,040
790-2040.

875
00:38:57,140 --> 00:38:57,760
We'll be right back.

876
00:39:06,260 --> 00:39:07,520
Whether you're dealing with

877
00:39:07,520 --> 00:39:09,120
hardware installation or heaven forbid,

878
00:39:09,420 --> 00:39:10,240
a virus...

879
00:39:10,240 --> 00:39:11,520
No! No! No!

880
00:39:11,980 --> 00:39:15,240
Mike Swanson is answering all your questions one by one.

881
00:39:15,380 --> 00:39:17,380
So call in or chat in with yours.

882
00:39:17,680 --> 00:39:18,380
The website?

883
00:39:18,740 --> 00:39:19,920
Gurushow.com.

884
00:39:20,160 --> 00:39:22,520
Tune in, click in, and kick back.

885
00:39:22,740 --> 00:39:24,720
This is the Computer Guru Show

886
00:39:24,720 --> 00:39:27,540
on AM1030, KVOY The Voice.

887
00:39:39,340 --> 00:39:41,300
Mike Swanson, your computer guru,

888
00:39:41,400 --> 00:39:42,420
is just a click away.

889
00:39:42,640 --> 00:39:44,940
Listen and watch at gurushow.com.

890
00:39:45,200 --> 00:39:47,180
This is the Computer Guru Show.

891
00:39:47,680 --> 00:39:49,320
Welcome to my world.

892
00:39:49,360 --> 00:39:50,880
Welcome back to the Computer Guru Show.

893
00:39:50,920 --> 00:39:51,400
My name is Mike.

894
00:39:51,400 --> 00:39:52,500
Here to deal with your technology problems

895
00:39:52,500 --> 00:39:54,520
and treat you like a person in the process.

896
00:39:56,560 --> 00:39:58,400
I guess a lot of people don't realize that

897
00:39:58,400 --> 00:40:02,340
I started Computer Guru almost 17 years ago

898
00:40:02,340 --> 00:40:07,280
because I heard people, of people,

899
00:40:07,520 --> 00:40:09,520
getting just remarkably ripped off

900
00:40:09,520 --> 00:40:10,680
by computer companies.

901
00:40:11,240 --> 00:40:12,460
By the local guys.

902
00:40:12,560 --> 00:40:13,760
Because they're like car mechanics, right?

903
00:40:13,820 --> 00:40:14,460
You don't know what they're doing.

904
00:40:16,100 --> 00:40:18,260
It's some voodoo that happens

905
00:40:19,140 --> 00:40:21,040
and you have to take their word for it.

906
00:40:21,480 --> 00:40:24,280
And so the company has been built,

907
00:40:24,400 --> 00:40:25,420
Computer Guru has been built,

908
00:40:25,460 --> 00:40:29,260
on this idea that you are going to get treated fairly

909
00:40:29,260 --> 00:40:29,960
no matter what.

910
00:40:30,340 --> 00:40:33,320
We are not here to rip you off.

911
00:40:33,460 --> 00:40:34,560
Of course we want to make money

912
00:40:34,560 --> 00:40:35,120
and stay in business,

913
00:40:35,900 --> 00:40:37,500
but we do so at...

914
00:40:37,520 --> 00:40:38,680
mostly a minimum.

915
00:40:38,820 --> 00:40:40,980
Just see my stress on payroll day

916
00:40:40,980 --> 00:40:43,360
and you will know exactly what's going on there.

917
00:40:45,240 --> 00:40:46,760
But it's like, you know,

918
00:40:46,760 --> 00:40:48,240
we want to have good techs

919
00:40:48,240 --> 00:40:49,600
that have good people skills

920
00:40:49,600 --> 00:40:52,120
that are able to solve your problems

921
00:40:52,120 --> 00:40:54,960
and explain to you in a way that you understand

922
00:40:55,540 --> 00:40:59,020
that things are fixed, right?

923
00:40:59,160 --> 00:41:01,080
And that it's not extraneous.

924
00:41:01,180 --> 00:41:04,220
We're not going to do anything that is wasteful.

925
00:41:04,380 --> 00:41:05,220
We're not going to...

926
00:41:05,220 --> 00:41:05,880
We're basically...

927
00:41:05,880 --> 00:41:06,920
We want...

928
00:41:07,520 --> 00:41:07,760
We want to be able to get customers

929
00:41:07,760 --> 00:41:11,320
to give us a little bit of money forever, right?

930
00:41:11,360 --> 00:41:13,140
As far as I want you to trust me enough

931
00:41:13,140 --> 00:41:14,460
that you are a lifer customer,

932
00:41:14,980 --> 00:41:17,120
that you don't have to shop around,

933
00:41:17,340 --> 00:41:18,820
that you'll always come back to me

934
00:41:18,820 --> 00:41:20,360
because I treated you well

935
00:41:20,360 --> 00:41:21,960
every time that you were in there.

936
00:41:22,080 --> 00:41:22,680
The golden rule.

937
00:41:22,920 --> 00:41:23,360
Right.

938
00:41:23,520 --> 00:41:26,620
And the show itself, right?

939
00:41:26,840 --> 00:41:28,080
This radio show,

940
00:41:28,780 --> 00:41:29,220
it's...

941
00:41:29,220 --> 00:41:30,540
You would be surprised

942
00:41:30,540 --> 00:41:32,280
how many people think I make money off of this.

943
00:41:32,340 --> 00:41:35,360
And it is way, way the opposite, right?

944
00:41:35,440 --> 00:41:36,300
As far as...

945
00:41:36,780 --> 00:41:37,220
As...

946
00:41:37,220 --> 00:41:37,280
As...

947
00:41:37,280 --> 00:41:39,880
For me, there's no money in this, right?

948
00:41:39,940 --> 00:41:42,300
Even with the sponsors I have right now,

949
00:41:42,500 --> 00:41:43,980
I lose money every week on this.

950
00:41:44,100 --> 00:41:46,840
But I do it because one day I was driving around town

951
00:41:46,840 --> 00:41:50,900
and I was listening to another radio show about computers,

952
00:41:51,020 --> 00:41:52,040
which isn't even on the air anymore.

953
00:41:52,620 --> 00:41:54,180
And they were...

954
00:41:54,180 --> 00:41:57,580
They were giving out just these lazy, terrible answers.

955
00:41:57,880 --> 00:42:01,540
And quite frankly, the wrong answers every time.

956
00:42:01,800 --> 00:42:02,980
And I just...

957
00:42:02,980 --> 00:42:04,460
I lost my mind.

958
00:42:04,600 --> 00:42:06,660
I just drove across town,

959
00:42:06,660 --> 00:42:08,240
found the nearest radio station

960
00:42:08,240 --> 00:42:11,840
that didn't have a computer show on it,

961
00:42:11,900 --> 00:42:12,340
and I said,

962
00:42:12,400 --> 00:42:13,540
I have to compete with this.

963
00:42:13,880 --> 00:42:18,040
And so it's my civic obligation

964
00:42:18,040 --> 00:42:20,120
to make sure that I am helping people,

965
00:42:20,240 --> 00:42:23,160
to make sure that I am helping in some way

966
00:42:23,160 --> 00:42:25,880
to make the world of computers a little bit better

967
00:42:25,880 --> 00:42:26,840
when it comes to users.

968
00:42:28,140 --> 00:42:30,320
Because we want to treat you well.

969
00:42:30,440 --> 00:42:33,120
We want to make sure that you're treated fairly

970
00:42:33,120 --> 00:42:35,420
and that you are well-informed

971
00:42:35,420 --> 00:42:36,620
as to what...

972
00:42:36,660 --> 00:42:37,500
is actually happening.

973
00:42:38,100 --> 00:42:41,100
So that's what the two components of my life

974
00:42:41,100 --> 00:42:42,200
are all about, right?

975
00:42:42,280 --> 00:42:43,560
Either the shop during the week

976
00:42:43,560 --> 00:42:46,220
where we fix your computers and we do it right.

977
00:42:47,520 --> 00:42:48,820
Or this radio show

978
00:42:48,820 --> 00:42:50,220
where you get an opportunity to fix it yourself

979
00:42:50,220 --> 00:42:51,440
with a little bit of guidance.

980
00:42:52,360 --> 00:42:54,020
So you have an opportunity here.

981
00:42:54,480 --> 00:42:56,240
If you want the help,

982
00:42:56,320 --> 00:42:56,960
you give us a call.

983
00:42:57,180 --> 00:42:57,720
All right?

984
00:42:57,760 --> 00:42:59,920
If you want us to do it for you,

985
00:43:00,460 --> 00:43:01,820
then you give us a call.

986
00:43:01,980 --> 00:43:03,940
So you can either show up down at the shop

987
00:43:03,940 --> 00:43:06,540
or you can give us a call here on the weekend.

988
00:43:07,900 --> 00:43:10,440
I highly suggest that if you are a user

989
00:43:10,440 --> 00:43:14,160
that has some paranoia about viruses

990
00:43:14,160 --> 00:43:17,800
or you want to make sure that you're protected and safe

991
00:43:17,800 --> 00:43:20,860
and you just want to make sure that you're doing well,

992
00:43:21,000 --> 00:43:22,760
then you sign up for the group protection services

993
00:43:22,760 --> 00:43:24,100
or the lockdown service

994
00:43:24,100 --> 00:43:26,820
and we make sure that you don't have those problems

995
00:43:26,820 --> 00:43:28,040
in the future.

996
00:43:28,440 --> 00:43:31,880
And you know that you have some place that you can call.

997
00:43:32,600 --> 00:43:35,280
We'll answer questions generally for free.

998
00:43:35,380 --> 00:43:35,780
All right?

999
00:43:35,860 --> 00:43:36,580
As long as you don't...

1000
00:43:36,660 --> 00:43:38,300
I try to monopolize all of my time.

1001
00:43:38,800 --> 00:43:40,160
But if you call the shop and say,

1002
00:43:40,220 --> 00:43:40,940
hey, I just have a question.

1003
00:43:41,260 --> 00:43:43,580
I just want to know how this works

1004
00:43:43,580 --> 00:43:45,180
or if I can do this

1005
00:43:45,180 --> 00:43:47,840
or what our advice is for whatever,

1006
00:43:48,400 --> 00:43:49,260
you call us,

1007
00:43:49,360 --> 00:43:50,280
we'll pick up the phone,

1008
00:43:50,380 --> 00:43:54,220
we will talk to you kindly for free.

1009
00:43:54,540 --> 00:43:56,460
Not too many businesses like that anymore.

1010
00:43:56,820 --> 00:43:58,240
Not in the computer world anyway.

1011
00:43:59,120 --> 00:44:00,540
So, I mean, if you...

1012
00:44:01,440 --> 00:44:04,520
That's my commitment to you, the user, right?

1013
00:44:04,600 --> 00:44:05,620
To you, my customers.

1014
00:44:05,620 --> 00:44:07,140
To you, my listeners.

1015
00:44:07,360 --> 00:44:07,840
All right?

1016
00:44:07,840 --> 00:44:11,360
I want to make sure that you are treated fairly all the time.

1017
00:44:11,740 --> 00:44:14,200
So give us a call down at the shop, 304-8300,

1018
00:44:14,480 --> 00:44:15,220
if you have any questions

1019
00:44:15,220 --> 00:44:16,480
or if you want to...

1020
00:44:17,000 --> 00:44:18,560
Or if you're interested in signing up

1021
00:44:18,560 --> 00:44:19,780
for any of the services that we have.

1022
00:44:21,140 --> 00:44:22,560
That's what we're here for.

1023
00:44:23,320 --> 00:44:25,260
And we want to keep it fun.

1024
00:44:25,520 --> 00:44:25,900
All right?

1025
00:44:25,960 --> 00:44:26,720
It's like...

1026
00:44:27,580 --> 00:44:31,060
To me, it's important that every day is a learning experience

1027
00:44:31,060 --> 00:44:32,240
and that it's fun

1028
00:44:32,240 --> 00:44:35,020
and that, you know, we're...

1029
00:44:35,620 --> 00:44:36,960
We shouldn't be afraid of our technology.

1030
00:44:37,220 --> 00:44:37,800
We shouldn't be...

1031
00:44:37,800 --> 00:44:39,460
We shouldn't hate our technology.

1032
00:44:40,160 --> 00:44:41,640
And so if you've got, you know,

1033
00:44:41,640 --> 00:44:42,220
if you've got a business

1034
00:44:42,220 --> 00:44:44,780
where you're just hating on your computers every day, right?

1035
00:44:44,860 --> 00:44:47,800
Or you got computers at home, right?

1036
00:44:47,900 --> 00:44:48,940
And you're afraid of them

1037
00:44:48,940 --> 00:44:52,020
or you just don't like it.

1038
00:44:52,060 --> 00:44:54,480
Or if it came installed with Vista XP on it,

1039
00:44:54,540 --> 00:44:54,880
you should...

1040
00:44:55,520 --> 00:44:57,640
Really, you should just take that thing out back

1041
00:44:57,640 --> 00:44:58,500
and office space it.

1042
00:44:58,880 --> 00:44:59,480
It's just...

1043
00:44:59,480 --> 00:45:00,060
It's no good.

1044
00:45:00,220 --> 00:45:01,420
But give us a call.

1045
00:45:01,540 --> 00:45:02,700
We're happy to help you out.

1046
00:45:03,500 --> 00:45:05,300
Also, you should visit our Patreon.

1047
00:45:05,620 --> 00:45:06,000
It's page...

1048
00:45:06,520 --> 00:45:08,420
It's patreon.com slash gurushow

1049
00:45:08,420 --> 00:45:10,560
and help us support the show.

1050
00:45:10,780 --> 00:45:12,540
Thank you very much for listening once again

1051
00:45:12,540 --> 00:45:13,200
to the Computer Guru Show.

1052
00:45:13,300 --> 00:45:14,540
We'll be back next week.

1053
00:45:14,900 --> 00:45:15,640
Thank you.