claudetools/wiki/clients/scileppi-law.md

type, name, display_name, last_compiled, compiled_by, sources, aliases

type	name	display_name	last_compiled	compiled_by	sources	aliases
client	scileppi-law	The Law Offices of Chris Scileppi	2026-07-01	Howard-Home/claude-main	clients/scileppi-law/session-logs/2026-05-07-howard-sylvia-mac-mini-mail-memory.md clients/scileppi-law/session-logs/2026-07/2026-07-01-howard-sylvia-server-mount-nosleep-screenconnect.md clients/scileppi-law/docs/overview.md clients/scileppi-law/docs/issues/log.md clients/scileppi-law/PROJECT_STATE.md session-logs/2026-06/2026-06-16-mike-scileppi-downloads-amt-harness.md	scileppi

The Law Offices of Chris Scileppi

Overview

• Business type: Law firm (small; Apple-leaning user environment).
• Site: 115 W Washington Street, Tucson, AZ 85701.
• Email domain: scileppilaw.com.
• Syncro Customer ID: 9601863.
• Billing model: Recurring monthly managed-services agreement (~$481/mo, billed ~12th of the month) plus break-fix time-and-materials labor on top. No prepaid hour block (prepay_hours = 0, verified 2026-07-01).
• Labor rates: Remote $150/hr (product 1190473); Onsite $175/hr (product 26118).
• Managed devices (Syncro assets): 1.

Contacts

Name	Role	Contact	Notes
Andrew Ross	Primary contact	andrew@scileppilaw.com · (520) 449-8446 · mobile (971) 218-6707	Main point of contact for the firm
Chris Scileppi	Owner / attorney	—	Client namesake
Sylvia	Employee	—	Primary user of the Mac mini; single local account sylvia (uid 501)

Invoice CC: info@scileppilaw.com.

Infrastructure

Workstations

Asset	Hostname	Model	RAM	Storage	OS	Status
Sylvia's Mac mini	Mac-mini-2 (formerly Sylvias-Mini)	Apple Mac14,3 (M2 base)	8 GB LPDDR5 (soldered — no upgrade path)	256 GB SSD (+ external "Sylvia External" drive)	macOS 14.x	In service; enrolled in GuruRMM

Current state of the Mac (Mac-mini-2, user sylvia, on Wi‑Fi en1 = 192.168.242.154):

• Enrolled in GuruRMM (agent 1386d9fd-...) and running the ScreenConnect access agent (as of 2026-07-01).
• Apple Mail disabled at System Settings → Internet Accounts (Mail toggle off); Sylvia uses outlook.office.com (webmail) for daily mail — see 2026-05-07 Mail event. Do NOT re-enable Mail (see Anti-Patterns).
• Downloads and large case files are steered off the local SSD onto the NAS share (/Volumes/Data/StorageTemp) via browser download-location settings + a catch-all LaunchAgent com.acg.downloads-to-share (deployed 2026-06-16). 7-day Trash auto-purge (com.acg.trashcleanup) also deployed.
• Mounts the NAS Data share at /Volumes/Data via LaunchAgent com.acg.mount-server (RunAtLoad + every 300 s).
• pmset set to sleep 0 / displaysleep 0 (2026-07-01) so idle display-sleep no longer drops the Wi‑Fi link.

Machine identity (verify): the May 2026 record named this unit Sylvias-Mini (M2, 8 GB, 256 GB, macOS 14.4.1); by June 2026 it appears in GuruRMM as Mac-mini-2 (same user sylvia, agent 1386d9fd-...). Treated here as the same unit renamed + enrolled, with the 8 GB replacement still pending. Confirm on next onsite whether the 8 GB M2 was ever replaced.

File server (NAS)

Asset	Hostname	Address	Type	Storage	Shares
Office file server	SL-SERVER	192.168.242.5	Synology NAS (netatalk cedarview build; no systemd)	btrfs /volume1 (/dev/mapper/cachedev_0), 25 TB pool	Data at /volume1/Data (AFP 548 + SMB 445/139)

• Enrolled in GuruRMM (agent 0186e9d5-..., reported os_type linux).
• Resolves reliably as SL-SERVER.local. The AFP-service Bonjour name SL-SERVER._afpovertcp._tcp.local is unreliable after NAS reboots (Synology stops advertising it) — always mount by SL-SERVER.local.

Replacement Mac (planned — status verify)

• Target spec: M4 Mac mini, 16 GB minimum, 24 GB preferred; 256 GB SSD sufficient (512 GB optional). Quote pending as of last update.
• Migration plan: Migration Assistant over wired Ethernet/Thunderbolt, then reconfigure Mail with Download Attachments = None.

Network

• Subnet: 192.168.242.0/24; gateway/DNS 192.168.242.1.
• NAS: SL-SERVER = 192.168.242.5 (see File server above).
• Sylvia's Mac mini is on Wi‑Fi (en1, 192.168.242.154), not Ethernet. It has an unused wired port — moving to Ethernet is the durable fix for idle network drops (Wi‑Fi drops on display sleep).

Cloud / M365

• Mail platform: Exchange Online / M365; domain scileppilaw.com. Sylvia's mailbox accessed via Outlook Web (outlook.office.com); Apple Mail deliberately disabled on the Mac.
• Tenant ID and admin details not yet documented (verify).

GuruRMM

• GuruRMM site: Main Office (WEST-MEADOW-9025).
• Enrolled agents (as of 2026-07-01):
  • Mac-mini-2.localdomain (macOS, Sylvia's Mac) — agent 1386d9fd-ac16-423c-ada0-5abad5b61838.
  • SL-SERVER (Synology, file server) — agent 0186e9d5-e1cc-4603-a81a-adb1f2230702.
• Off-LAN access: the internal RMM API (172.16.3.30:3001) and coord API (:8001) are LAN-only; from off-net, drive RMM via the public endpoint https://rmm.azcomputerguru.com (same vault creds; rmm-auth.sh hardcodes the internal URL, so authenticate manually against the public host off-LAN).
• ScreenConnect: installed on Mac-mini-2 2026-07-01 (session Mac-mini-2; Company "The Law Offices of Chris Scileppi" / Site "Main Office" / Tag "Mac"). SL-SERVER is a headless Synology — not a ScreenConnect target.

Active Projects / Open Items

Priority	Action	Owner
P2	Move Mac-mini-2 to wired Ethernet — durable fix for Wi‑Fi idle drops (displaysleep 0 is the interim mitigation)	Howard (onsite)
P2	Verify NAS-share auto-mount from a clean login/boot now that the agent uses SL-SERVER.local (not exercised from scratch on 2026-07-01)	Howard
P2	Confirm replacement-Mac status (was the 8 GB M2 ever replaced?); if not, spec/quote/order M4 (16/24 GB)	Mike / Howard
P3	On any replacement: Migration Assistant + Mail Download Attachments = None; re-enable Mail only on 16 GB+ hardware	Howard
P3	Historical: Syncro #32262 line item 42350646 ($175 × 1.0) — was held un-invoiced per Mike (verify disposition)	Mike

Key Events / History

2026-07-01 — Sylvia "can't connect to server" (dropped drive) + no-sleep + ScreenConnect

Syncro #32493 (Howard). Reported: mapped drive gone; handled remotely via GuruRMM (public endpoint). 0.5h remote labor logged ($75).

• Root cause: SL-SERVER (Synology) rebooted ~09:34 local and was slow to bring SMB/AFP back up; while down, the Mac's AFP mount failed (error -5014). /volume1 (25 TB) stayed mounted and healthy — no data risk. Services recovered on their own.
• Recurring bug found + fixed: the mount LaunchAgent com.acg.mount-server targeted the Bonjour name afp://SL-SERVER._afpovertcp._tcp.local/Data, which the Synology stops advertising after a reboot (NORESOLVE), while SL-SERVER.local resolves fine. Repointed the agent to afp://SL-SERVER.local/Data; retired stale duplicate agent com.azcomputerguru.mount-slserver. Backup: com.acg.mount-server.plist.bak-20260701.
• Meta-cause of instability + fixed: the Mac (Wi‑Fi) had displaysleep 10; when the display slept the Wi‑Fi link dropped (system sleep was already 0). Set pmset -a sleep 0 displaysleep 0 womp 1 powernap 1 tcpkeepalive 1. Long-term: Ethernet.
• ScreenConnect installed on Mac-mini-2 (self-tagged Company/Site/Tag).

2026-06-16 — Disk-full remediation + downloads-to-share redesign (Mike)

Syncro #32333 — resolved no-charge. Mac-mini-2 had recurring home-folder/disk-full problems. Cleared Trash (358 GB) and Apple Mail cache (~27 GB); deployed a 7-day Trash auto-purge. Redesigned how downloads stay off the local disk: restored local ~/Downloads (fixed the broken Finder favorite), pointed browsers' download location directly at the share (/Volumes/Data/StorageTemp), and deployed a catch-all LaunchAgent com.acg.downloads-to-share that moves stray downloads onto the share every 10 min via cross-volume mv (never routes to Trash).

2026-05-07 — Sylvia's Mac mini: Apple Mail memory exhaustion

Syncro ticket #32262 (Howard). Status: Resolved (interim).

Root cause: Apple Mail's local cache (~/Library/Mail/V10/) grew beyond what 8 GB unified RAM can service; Mail's VM footprint exceeded 45 GB on the 8 GB machine, forcing constant swap (~4.4M swapouts in 9 min uptime).

Diagnosis: two Envelope Index rebuilds (footprint climbed to 12 GB then 28 GB) conclusively ruled out index corruption — the mailbox itself is too large for 8 GB.

Interim fix: force-quit Mail, disabled Mail toggle in System Settings → Internet Accounts, verified no auto-relaunch, moved Sylvia to outlook.office.com webmail.

Billing artifacts: ticket #32262; resolution comment 409686752; timer entry 39082403 (3600 s); line item 42350646 ($175.00 × 1.0, non-taxable); invoice — held per Mike (verify).

Anti-Patterns / Warnings

• [WARNING] Mount the NAS by SL-SERVER.local, never the AFP Bonjour name SL-SERVER._afpovertcp._tcp.local — Synology stops advertising it after a reboot, which silently breaks auto-mount (AFP error -5014).
• [WARNING] The Mac mini is on Wi‑Fi and drops its link when the display sleeps. Keep displaysleep 0; the real fix is wired Ethernet. Idle drops also knock the RMM agent offline, which makes remote work flap.
• [WARNING] Do NOT re-enable Apple Mail on the 8 GB Mac. RAM is soldered (no upgrade path) — Mail will immediately reproduce the memory exhaustion. Stays on webmail until replaced with 16 GB+ hardware.
• [WARNING] After migration to a new Mac mini, set Mail → Settings → Accounts → Mail Behaviors → Download Attachments = None; skipping this on a large mailbox reproduces the issue even on 16/24 GB.
• 8 GB M2 Mac mini RAM is soldered and not upgradeable — do not quote a RAM upgrade.
• Keep local downloads/case files off the 256 GB SSD — they belong on the NAS share (/Volumes/Data); the com.acg.downloads-to-share mover enforces this.

Backlinks

• session-logs/2026-05-07-howard-gururmm-macos-installer-and-cf-bot-block.md — related GuruRMM macOS installer failure (enrollment has since succeeded).
• Skills: /rmm, screenconnect, /syncro.