claudetools/session-logs/2026-06-02-mike-saguaro-mspbackups-deletion.md

Session Log — Saguaro MSP360 Deletion

User

• User: Mike Swanson (mike)
• Machine: GURU-BEAST-ROG
• Role: admin

Session Summary

Mike requested deletion of Saguaro Conveyor Equipment machines from MSP360 mspbackups via Discord. The request was made in the #admin-chat Discord channel.

Initial research confirmed that "mspbackups" refers to the MSP360 Managed Backup Service integrated with GuruRMM. The MSP360 API was queried using credentials from the vault (msp-tools/msp360-api.sops.yaml). Authentication was performed via POST /api/Provider/Login, returning a bearer token.

The /api/Monitoring endpoint was used to enumerate all backup entries, which revealed 4 plan entries across 3 unique machines all under the company name "Saguaro Conveyor Equipment": DESKTOP-DGM4C1T, DESKTOP-L0U6QUN, and SC-SERVER. The /api/Users endpoint confirmed the corresponding user IDs and storage consumption (~417 GB total). Mike confirmed deletion of both the accounts and the stored backup data.

All 3 users were deleted via DELETE /api/Users/{id}?deleteUserData=true, each returning HTTP 200. Saguaro Conveyor Equipment is fully removed from MSP360.

Key Decisions

• Used deleteUserData=true query parameter on the delete call — Mike explicitly confirmed data should be deleted along with the accounts, not just the licenses.
• Targeted deletion by UserID (from /api/Users) rather than ComputerHid — the Users endpoint is the authoritative resource for account-level deletion in the MSP360 API.
• No Syncro ticket created per Mike's direction.

Problems Encountered

• The GuruRMM mspbackups client code (client.rs) only implements monitoring endpoints — no delete capability. Deletion was performed directly against the MSP360 REST API rather than through the GuruRMM integration layer.
• The /api/Computers endpoint returned a 404 (no such controller) — user-level deletion via /api/Users was the correct approach.

Configuration Changes

None.

Credentials & Secrets

• Vault path accessed: msp-tools/msp360-api.sops.yaml
  • login: kY9PvDdWki
  • password: p9wzJFRT8nC6VfFz6UDZ
  • base_url: https://api.mspbackups.com

Infrastructure & Servers

• MSP360 API: https://api.mspbackups.com
• B2 Storage account referenced in user destinations: AccountID ad1b19fd-9350-4fa2-9a07-6200fca14797, Destination MSPBackups20200311

Commands & Outputs

# Auth
POST https://api.mspbackups.com/api/Provider/Login
# Body: {"UserName":"kY9PvDdWki","Password":"p9wzJFRT8nC6VfFz6UDZ"}
# Returns: bearer token (14-day expiry)

# List users
GET https://api.mspbackups.com/api/Users
# -> 61 total users, 3 Saguaro entries

# Deletions (all returned HTTP 200)
DELETE https://api.mspbackups.com/api/Users/ff910354-e9e4-4453-84fb-dbca5cf7905d?deleteUserData=true  # DESKTOP-DGM4C1T
DELETE https://api.mspbackups.com/api/Users/114c80eb-897c-4a7e-b3ca-23da6226a856?deleteUserData=true  # DESKTOP-L0U6QUN
DELETE https://api.mspbackups.com/api/Users/a460695c-351c-4036-a487-80f8f7209e14?deleteUserData=true  # SC-SERVER (r.ostrop@saguarousa.com)

Deleted Machines Summary

Machine	UserID	Storage Freed
DESKTOP-DGM4C1T	ff910354-e9e4-4453-84fb-dbca5cf7905d	~1.3 GB
DESKTOP-L0U6QUN	114c80eb-897c-4a7e-b3ca-23da6226a856	~221 GB
SC-SERVER	a460695c-351c-4036-a487-80f8f7209e14	~195 GB
Total		~417 GB

Last backup dates: DESKTOP-DGM4C1T and DESKTOP-L0U6QUN — Aug 19, 2025. SC-SERVER — Sep 11, 2025.

Pending / Incomplete Tasks

None. Task fully completed.

Reference Information

• Discord thread: 1511507038235263197
• MSP360 API docs: https://api.mspbackups.com
• Vault entry: msp-tools/msp360-api.sops.yaml