9.8 KiB
Cascades of Tucson — Client Context
Last updated: 2026-05-05 (Howard) — refreshed GuruRMM agent roster (was stale at 2 agents; live count is 27).
Identity
- Business: Cascades of Tucson (senior living community)
- Syncro customer ID: 20149445
- Primary contact: Meredith Kuhn — meredith.kuhn@cascadestucson.com — (520) 886-3171
- Location: 201 N Jessica Ave, Tucson AZ 85710
Full contact list + Wi-Fi, KPAX, M365 admin, UniFi hardware MACs, GoDaddy are in the Syncro customer notes field for 20149445.
Infrastructure
| Resource | Address | Vault path |
|---|---|---|
| pfSense firewall | 192.168.0.1 | clients/cascades-tucson/pfsense-firewall.sops.yaml |
Synology NAS cascadesds |
192.168.0.120:5000 (DSM) | clients/cascades-tucson/synology-cascadesds.sops.yaml |
| CS-SERVER (DC + file server) | reachable at 192.168.2.254 from the Wi-Fi-2 subnet on DLTAGOI; domain cascades.local |
clients/cascades-tucson/cs-server.sops.yaml |
svc-audit-upload |
service account for Syncro audit upload to AuditDrop$ share |
clients/cascades-tucson/svc-audit-upload.sops.yaml |
\\CS-SERVER\homes |
file share at D:\Homes; per-user subfolders for folder redirection. Domain Users: Change. Domain Admins: Full. EncryptData currently false — HIPAA workitem to flip on. |
— |
M365 admin model
Tenant ID: 207fa277-e9d8-4eb7-ada1-1064d2221498
Mike's design intent (confirmed 2026-04-29): the cloud admin layer is fully separated from the on-prem AD admin layer.
| Account | Layer | Synced via Connect? | Purpose |
|---|---|---|---|
On-prem AD Administrator |
On-prem only | No (separate identity layer) | DC + file server admin, GPO, on-prem services. Never authenticates to M365. |
admin@cascadestucson.com |
Cloud-only | No — intentionally Connect-excluded | Cascades day-to-day cloud GA |
sysadmin@cascadestucson.com |
Cloud-only | No — intentionally Connect-excluded | Howard's tech account / cloud admin work |
| ACG GDAP partner principals | Foreign principals | N/A | MSP delivery (Mike + Howard from @azcomputerguru.com) |
breakglass1-csc@cascadestucson.com |
Cloud-only | No (definitionally) | Emergency primary — FIDO2 YubiKey at Cascades sealed envelope |
breakglass2-csc@cascadestucson.com |
Cloud-only | No (definitionally) | Emergency secondary — FIDO2 YubiKey at ACG safe |
When Entra Connect exits staging mode (Wave 0.5 G3-G5), admin@ and sysadmin@ stay cloud-only — they must remain in the Connect filter exclusion. Verify after every Connect sync rule change.
CA targeting consequences:
- admin@/sysadmin@: subject to all Cascades CA; must be in
SG-External-Signin-Allowedfor off-network admin work SG-Break-Glass: excluded from all CA (must add exclusion to every new policy)- ACG GDAP foreign principals: excluded from blocking policies via the "Service provider users" condition (Microsoft's CA UI), NOT via group membership
GuruRMM
- Client: Cascades of Tucson (code
CASC, id42e1b0e3-f8b7-4fc5-86bd-06bdbb073b7f) - Site: CascadesTucson (code
GOLD-MOON-4620, idc157c399-82d3-4581-979a-b9fad70f4fef) - Agent enrollment key: encrypted at
clients/cascades-tucson/gururmm-site-main.sops.yaml(shown once by the API; do not regenerate unless compromised — agents using the current key keep working on regeneration only if the server rotates atomically)
Agents currently enrolled
27 agents enrolled at site CascadesTucson. Mass-enrolled 2026-04-18 onward via ScreenConnect Commands tab. Roster snapshot below from GuruRMM API on 2026-05-05; status reflects heartbeat at query time and will drift — query the API for live status.
Live query:
curl -H "Authorization: Bearer $TOKEN" \
"https://rmm-api.azcomputerguru.com/api/agents?site_id=c157c399-82d3-4581-979a-b9fad70f4fef" \
| jq '[.[] | {hostname, id, status, os_version}] | sort_by(.hostname)'
| Hostname | Role / User | Agent ID | OS | Status (2026-05-05) |
|---|---|---|---|---|
| ACCT2-PC | Accounting workstation #2 | 9b51e554-45d8-4737-96f5-116c1b1a7589 |
Win 11 (26200) | online |
| ANN-PC | (unmapped) | ac99eec0-0db5-49d7-98ce-22c0375c50c7 |
Win 11 (26200) | online |
| ASSISTMAN-PC | Assistant Manager workstation | b4aed953-94e9-4abe-9dc9-1b879b1ace55 |
Win 11 (26200) | online |
| ASSISTNURSE-PC | Assistant Nurse workstation | a289145a-dea9-4948-b495-50fc71397612 |
Win 10 (19045) | online |
| CHEF-PC | Kitchen workstation (Chef JD; chefs Castaneda/Sabia) | a2cedfea-8239-4cab-bff7-54d99c417ed1 |
Win 11 (26200) | online |
| CRYSTAL-PC | Crystal Rodriguez | ca805b36-ef07-4947-b653-8dc6d08dffdc |
Win 11 (22631) | online |
| CS-SERVER | Domain controller / file server (cascades.local) |
6766e973-e703-47c1-be56-76950290f87c |
Win Server (17763) | online |
| DESKTOP-DLTAGOI | Life Enrichment test workstation (Sharon Edwards) | 0ed72c1c-40c7-4bd4-afed-e0bcb198936f |
Win 11 (26200) | online |
| DESKTOP-H6QHRR7 | (unmapped — needs hostname rename) | 42fc36f8-cb44-478b-a847-d539db2c1d98 |
Win 11 (26200) | online |
| DESKTOP-KQSL232 | (unmapped — needs hostname rename) | 6ed34a4b-8edb-4d9c-81c9-172dba1e34de |
Win 10 (19045) | online |
| DESKTOP-LPOPV30 | (unmapped — needs hostname rename) | 82002bac-09fd-49ba-97ab-8ea138d36d83 |
Win 11 (26200) | online |
| DESKTOP-MD6UQI3 | (unmapped — needs hostname rename) | ebaea7db-f2b6-4205-9aea-1043a9db38b8 |
Win 11 (26200) | offline |
| DESKTOP-ROK7VNM | (unmapped — needs hostname rename) | 7272ac19-818e-4ab5-b5e6-baed04281e64 |
Win 11 (26200) | online |
| DESKTOP-TRCIEJA | (unmapped — needs hostname rename) | 6bac1935-ba7c-41e1-8fab-be20a7c33570 |
Win 11 (22000) | offline |
| DESKTOP-U2DHAP0 | (unmapped — needs hostname rename) | 14ff2427-f376-4aed-859f-37946cf5f679 |
Win 11 (26200) | offline |
| LAPTOP-8P7HDSEI | (unmapped — needs hostname rename) | 9b74852c-623a-4d4a-bdda-1709ee75ae44 |
Win 10 (19045) | online |
| LAPTOP-DRQ5L558 | (unmapped — needs hostname rename) | f9e25b3b-da63-40ff-94a6-8cec3b9a19ce |
Win 11 (26200) | online |
| LAPTOP-E0STJJE8 | (unmapped — needs hostname rename) | 4ac00700-9a9b-4e7f-a7aa-c51857b77661 |
Win 11 (26200) | online |
| Laptop2 | (unmapped) | dc8daf71-a2e6-4181-8cf2-c463c95dcd7d |
Win 11 (26200) | online |
| Laptop4 | (unmapped) | 3d45b8d1-3d23-438c-ab0d-1889fc09b4bf |
Win 11 (26100) | offline |
| MAINTENANCE-PC | Maintenance workstation | d0a9694d-1525-4db8-9f12-e33e3538be13 |
Win 11 (26200) | online |
| MDIRECTOR-PC | Memory Care Director (Shelby Trozzi) | 018663fc-c676-4374-8c10-086a47d034eb |
Win 11 (26200) | online |
| MEMRECEPT-PC | Memory Care reception | 797e5cd1-0f57-4ead-9c7b-355041750026 |
Win 10 (19045) | online |
| NURSESTATION-PC | Nurse station workstation | 8164c6fa-62e7-4aa5-88e4-624f2f656932 |
Win 11 (26200) | online |
| NurseAssist | Nursing assist workstation | 367abfd7-2ca8-4097-ad05-03ac89d3f5c1 |
Win 11 (26200) | offline |
| RECEPTIONIST-PC | Front reception | 9c91d324-1073-449c-8cc0-45c5bccfc218 |
Win 11 (26200) | online |
| SALES4-PC | Sales workstation #4 | 74256841-02a6-452b-987a-4bdfb42df6e1 |
Win 11 (26200) | online |
Notes:
- Hostnames matching
DESKTOP-*/LAPTOP-*/LaptopNpatterns retain manufacturer defaults — flagged for fleet-wide rename to a Cascades convention; ties into the M365 Intune naming work. - Every workstation onboarded since 2026-04-18 still has the previous-MSP agent stack running concurrently (Datto RMM/AV/EDR/Infocyte + Syncro RMM + Splashtop). See parent fleet-cleanup decision pending Mike's call (logged 2026-05-05 chef-pc-slow log, "Note for Mike").
Agent deployment (ScreenConnect)
$u='https://rmm-api.azcomputerguru.com/downloads/gururmm-agent-windows-amd64-latest.exe';
$d='C:\Windows\Temp\gururmm-agent.exe';
Invoke-WebRequest $u -UseBasicParsing -OutFile $d;
& $d install --server-url 'wss://rmm-api.azcomputerguru.com/ws' --api-key 'grmm_3gGYreG0u_QCvt5v3lDVKwLhZDAzF4On'
Run via ScreenConnect Commands tab (SYSTEM context). Agent heartbeats within ~60 seconds.
Active project — folder redirection GPO rollout
Goal: HIPAA-compliant user data storage. Everyone's Documents/Downloads/Desktop/Pictures on \\CS-SERVER\homes\<username>\, driven by per-OU folder redirection GPOs.
Status: pattern validated on one user (Sharon Edwards in Life Enrichment). Documents + Downloads successfully redirecting through GPO CSC - Folder Redirection (LE) ({889BE7BE-202E-4153-89AD-B5DB62A52D25}). Explorer sidebar working. Detailed journey in session-logs/2026-04-17-howard-cascades-onboarding-and-folder-redirection.md.
Next: second LE machine end-to-end tomorrow, then Desktop + other folders, then matching GPOs for other departments.
Known traps
- Every ProfWiz-migrated user has potentially poisoned
User Shell Folderspointing atC:\Windows\system32\config\systemprofile\.... Check first, clean before testing redirection. Script:scripts/hive-cleanup-shellfolders.ps1. - GPMC on Server 2019/2022 writes
fdeploy1.iniincorrectly when adding + modifying entries in the same editor session. Workaround: one folder per save, close/reopen editor between adds. - Explorer sidebar uses the KnownFolder GUID form (
{FDD39AD0-...}for Documents,{374DE290-...}for Downloads), not legacy names. CSE may set only the legacy name — manually mirror to the GUID form if sidebar doesn't resolve. Script:scripts/fix-live-shellfolders.ps1. - Some machines have Documents/Desktop in OneDrive (Known Folder Move). Don't apply the GPO until OneDrive KFM is unlinked and data is migrated back to local — otherwise data leaves OneDrive's scope and may be orphaned.
GPO backups
On CS-SERVER: C:\GPO-Backups\pre-fix-20260417-221701\ — broken-state backup ID 9c6ff7c9-0942-4cfb-b4a5-936913a3da87. Restore-GPO -BackupId 9c6ff7c9-... -Path C:\GPO-Backups\pre-fix-20260417-221701 -TargetGuid 889be7be-202e-4153-89ad-b5db62a52d25 to roll back.