claudetools/.claude/memory/project_vwp_rose_qb_updater.md at 2f1af438d87be903f95200e89b2dbc5d6ee1e4f3

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Howard Enos f617c507c4 sync: auto-sync from HOWARD-HOME at 2026-07-13 17:32:04

Author: Howard Enos
Machine: HOWARD-HOME
Timestamp: 2026-07-13 17:32:04

2026-07-13 17:32:32 -07:00

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project-vwp-rose-qb-updater

VWP-ROSE QuickBooks updater crash-loop - RESOLVED 2026-07-13 (repair install); open side findings NETLOGON 5719 + Syncro agent crashes

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project

RESOLVED 2026-07-13: QuickBooks Desktop 2024 updater crash loop on VWP-ROSE (Valley Wide Plastering) - qbupdate/FCS heap corruption (0xc0000374) surviving reboot. Fixed via remote session: repair on the QuickBooks installation; update now completes. Billed 0.5 hr remote against the VWP prepay block (16.25 hrs remaining), invoice #68041, ticket #32545 Invoiced (https://computerguru.syncromsp.com/tickets/113779446). Rose's login vaulted at clients/vwp/vwp-rose-workstation.

Open side findings on VWP-ROSE (not yet addressed, from 7/13 event logs):

NETLOGON 5719 + DNS registration failures at boot - machine can't reach a VWP domain controller at startup; may cause auth/mapped-drive issues.
Syncro agent services (Syncro.Service.Runner / SyncroLive.Service.Runner) crashed twice on the morning of 2026-07-13 (KERNELBASE .NET exceptions).

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