Mike Swanson
324c3b94a4
Corrected the 2026-05-28 SmartBadge fix on KSTEENBB2025: the older Datto Workplace Desktop v8 had been left in place (diverged from the fleet, which runs Datto Workplace v10.53.4 / Workplace2). Removed v8, installed v10, aligned the SmartBadge _CC add-in + CLSID to the EVO-X1 reference, and cleared Kristin's stuck per-user LoadBehavior=2. - ksteen-smartbadge-verify.ps1: PASS/FAIL verdict vs fleet reference - ksteen-smartbadge-fix.ps1: machine + per-user remediation - check-ksteen-smartbadge.sh: daily runner (RMM -> verdict -> #bot-alerts, coord message to Mike on drift); driven by a 7-day scheduled task on GURU-5070 - wiki: agents table, dual-Workplace SmartBadge known issue + fleet standard, 2026-05-28/29 history Syncro #32339. Coord todo 4a5b09b3 (watch expires 2026-06-05). Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
66 lines
3.6 KiB
PowerShell
66 lines
3.6 KiB
PowerShell
$ErrorActionPreference = 'SilentlyContinue'
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$SID = 'S-1-12-1-4150293861-1139320743-1956584882-216650436' # kristinsteen
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$wp2x64 = 'C:\Program Files\Datto\Workplace2\SmartBadge\DattoSmartBadgeShim_x64.dll'
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$wp2x86 = 'C:\Program Files\Datto\Workplace2\SmartBadge\DattoSmartBadgeShim_x86.dll'
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# --- Guard: Excel must be closed (it rewrites per-user add-in state on exit) ---
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$xl = Get-Process EXCEL -ErrorAction SilentlyContinue
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if ($xl) { Write-Output "[ABORT] EXCEL.EXE is running (pid $($xl.Id)). Close Excel before running the per-user fix."; exit 2 }
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Write-Output "=== MACHINE-WIDE: remove v8 leftovers (match EVO-X1) ==="
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# Drop the Workplace Desktop CLSID {2B96EDC1} (x64 + WOW64)
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foreach ($k in @(
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'HKLM:\Software\Classes\CLSID\{2B96EDC1-FDF3-47E1-B177-F205E7B98DF4}',
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'HKLM:\Software\WOW6432Node\Classes\CLSID\{2B96EDC1-FDF3-47E1-B177-F205E7B98DF4}')) {
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if (Test-Path $k) { Remove-Item $k -Recurse -Force; Write-Output " removed $k" } else { Write-Output " absent $k" }
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}
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# Drop the non-_CC Datto.SmartBadgeShim add-in keys (EVO-X1 only has _CC)
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foreach ($k in @(
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'HKLM:\Software\Microsoft\Office\Excel\Addins\Datto.SmartBadgeShim',
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'HKLM:\Software\WOW6432Node\Microsoft\Office\Excel\Addins\Datto.SmartBadgeShim',
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'HKLM:\Software\Microsoft\Office\Word\Addins\Datto.SmartBadgeShim',
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'HKLM:\Software\Microsoft\Office\PowerPoint\Addins\Datto.SmartBadgeShim')) {
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if (Test-Path $k) { Remove-Item $k -Recurse -Force; Write-Output " removed $k" } else { Write-Output " absent $k" }
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}
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Write-Output ""
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Write-Output "=== MACHINE-WIDE: verify _CC CLSID -> Workplace2 DLLs ==="
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$cc = '{3C639243-95A2-400D-B4B4-4384DA7F61D3}'
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foreach ($pair in @(@("HKLM:\Software\Classes\CLSID\$cc\InprocServer32",$wp2x64), @("HKLM:\Software\WOW6432Node\Classes\CLSID\$cc\InprocServer32",$wp2x86))) {
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$path = $pair[0]; $want = $pair[1]
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$cur = (Get-Item $path -ErrorAction SilentlyContinue)
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$val = if ($cur) { $cur.GetValue('') } else { $null }
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if ($val -ne $want) {
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if (-not (Test-Path $path)) { New-Item $path -Force | Out-Null }
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Set-ItemProperty $path -Name '(default)' -Value $want
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Set-ItemProperty $path -Name 'ThreadingModel' -Value 'Apartment'
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Write-Output " set $path -> $want"
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} else { Write-Output " ok $path -> $val" }
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}
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Write-Output ""
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Write-Output "=== PER-USER ($SID): clear stuck disabled state ==="
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$xlAddins = "Registry::HKEY_USERS\$SID\Software\Microsoft\Office\Excel\Addins"
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# Remove non-_CC leftover in user hive (match EVO-X1 = no per-user Datto entries)
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if (Test-Path "$xlAddins\Datto.SmartBadgeShim") { Remove-Item "$xlAddins\Datto.SmartBadgeShim" -Recurse -Force; Write-Output " removed HKCU Datto.SmartBadgeShim" }
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# Reset _CC per-user override to 3 (Excel had set it to 2 = disabled)
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if (Test-Path "$xlAddins\Datto.SmartBadgeShim_CC") {
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Set-ItemProperty "$xlAddins\Datto.SmartBadgeShim_CC" -Name 'LoadBehavior' -Value 3 -Type DWord
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Write-Output " set HKCU Datto.SmartBadgeShim_CC LoadBehavior=3"
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}
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# Clear Excel Resiliency DisabledItems + crash records
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$res = "Registry::HKEY_USERS\$SID\Software\Microsoft\Office\16.0\Excel\Resiliency"
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foreach ($sub in @('DisabledItems','CrashingAddinList','DocumentRecovery')) {
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if (Test-Path "$res\$sub") {
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$i = Get-Item "$res\$sub"
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$i.GetValueNames() | ForEach-Object { Remove-ItemProperty "$res\$sub" -Name $_ -Force }
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Write-Output " cleared values under Resiliency\$sub"
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}
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}
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# Keep add-in protected from auto-disable
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$dnd = "$res\DoNotDisableAddinList"
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if (-not (Test-Path $dnd)) { New-Item $dnd -Force | Out-Null }
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Set-ItemProperty $dnd -Name 'Datto.SmartBadgeShim_CC' -Value 1 -Type DWord
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Write-Output " ensured DoNotDisableAddinList Datto.SmartBadgeShim_CC=1"
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Write-Output "=== FIX COMPLETE ==="
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