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claudetools/wiki/clients/horseshoe-management.md
Mike Swanson f4fb131529 wiki: seed remaining clients and projects (batch 3) 
Adds 11 client articles and 5 project articles:

Clients: kittle, khalsa, anaise, azcomputerguru.com, bg-builders,
evs, furrier, horseshoe-management, kittle-design, scileppi-law,
western-tire

Projects: discord-bot, radio-show, msp-pricing, wrightstown-smarthome,
wrightstown-solar

Updates wiki/index.md with all new entries, cross-references, and
removes seeded client:birthbiologic from compilation queue.

Critical findings surfaced:
- Kittle: WS2025 EVAL license, no backups, 3 plaintext creds in Syncro
- Western Tire: SSL cert *.westerntire.com expires 2026-05-30
- Kittle Design: active compromise (Ken inbox rule unresolved)
- Horseshoe Mgmt: plaintext creds for 5+ users in Syncro notes

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-05-24 19:59:40 -07:00

4.5 KiB
Raw Blame History

type, name, display_name, last_compiled, compiled_by, sources
type name display_name last_compiled compiled_by sources
client horseshoe-management Horseshoe Management 2026-05-24 DESKTOP-0O8A1RL/claude-main
clients/horseshoe-management/session-logs/2026-05-06-howard-ups-bypass-relay-fault-onsite.md

Horseshoe Management

Overview

  • Business type: Property/business management [unverified beyond name]
  • Syncro Customer ID: 625269 (Bill Young)
  • Billing model: Prepaid block hours
  • Billing rate: $175/hr (onsite business); emergency multiplier 1.5x applied to qty, not rate
  • Hours remaining: 31.75 hrs (as of 2026-05-06, after 1.5 hr emergency debit)
  • Address: 2325 E Grant Rd, Tucson

Contacts

Name Role Notes
Bill Young Primary contact / owner [unverified] Syncro customer name; was on-site during 2026-05-06 visit
Donna Employee [unverified] Credentials in Syncro notes (see Warning)
Randy Employee [unverified] Credentials in Syncro notes (see Warning)
Frank Employee [unverified] Credentials in Syncro notes (see Warning)
Sam Employee [unverified] Credentials in Syncro notes (see Warning)

Infrastructure

UPS

  • Model: APC Smart-UPS 1350
  • Status as of 2026-05-06: Operational after power-cycle. Prior error: P.17 / Event 17 (Bypass Relay Weld fault).
  • History: Site has gone through multiple batteries and at least two complete UPS units with battery-related errors — pattern suggests underlying electrical/wiring issue.

Servers / Workstations

(not documented — session was UPS-focused; no server/workstation inventory captured)

Network

(not documented)

Cloud / M365

  • M365 tenant present — admin account: Bill@horseshoemgt.com
  • [WARNING] M365 admin password was stored in plaintext in Syncro customer notes — see Anti-Patterns section.
  • Tenant ID and domain not confirmed beyond horseshoemgt.com [unverified domain spelling].

GuruRMM

(not documented)

Active Projects / Open Items

Priority Item Owner
P1 Follow up with Bill to confirm whether they engaged a licensed electrician to check the branch circuit/outlet feeding the UPS equipment Howard / Mike
P1 Migrate all plaintext credentials from Syncro customer notes to SOPS vault under clients/horseshoe-management/ and strip from Syncro Mike

Key Events / History

2026-05-06 — APC Smart-UPS P.17 bypass relay fault (emergency onsite)

Syncro ticket #32256 — "Emergency onsite - Server making strange noise" (misleading subject — actual issue was UPS). Technician: Howard Enos.

Error: APC Smart-UPS 1350 displaying P.17 / Event 17 (Bypass Relay Weld fault) — internal transfer relay stuck, unit unable to switch between line and battery power.

Resolution: Full power-cycle procedure:

  1. Disconnected all loads.
  2. Unplugged UPS from wall.
  3. Removed batteries.
  4. Held power button 10 seconds to discharge residual capacitance.
  5. Reinstalled batteries, plugged in, reconnected loads, powered up.
  6. Error code cleared. UPS operating normally post-cycle.

Billing: Emergency onsite on prepay block.

  • Product: 26118 (Labor - Onsite Business, $175/hr)
  • Qty: 1.5 hrs (1.0 actual × 1.5 emergency multiplier applied to qty, NOT rate)
  • Line total: $262.50
  • Invoice #67568 — $0.00 (fully covered by prepay block)
  • Prepay: 33.25 hrs → 31.75 hrs

Recommendation given to customer: Engage a licensed electrician to inspect the branch circuit and outlet before purchasing additional batteries or replacement UPS units. History of repeat failures (multiple batteries, two complete UPS units) does not match normal wear — points to voltage irregularities, poor grounding, or a shared circuit with a high-draw load.

Anti-Patterns / Warnings

  • [WARNING] CRITICAL SECURITY EXPOSURE: Plaintext passwords for Donna, Bill, Randy, Frank, Sam, "Bill Server", and the M365 admin account (Bill@horseshoemgt.com) were found in the Syncro customer notes free-text field as of 2026-05-06. These must be migrated to the SOPS vault (clients/horseshoe-management/) and stripped from Syncro before any future work exposes them further.
  • [WARNING] Do NOT use Emergency product (26184) for emergency billing on prepay customers — use standard Onsite Business (26118) with qty multiplied by 1.5. Stacking both products double-counts the time-and-a-half.
  • Do not dismiss repeat UPS/battery failures as normal wear. Pattern at this site strongly suggests an electrical infrastructure problem.

Backlinks

  • (no related wiki articles yet)
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