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claudetools/session-logs/2026-04-18-session.md

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Session Log — 2026-04-18

User

  • User: Mike Swanson (mike)
  • Machine: DESKTOP-0O8A1RL
  • Role: admin
  • Mode: general (mixed)

Session Summary

Continuation of yesterday's session. Synced Howard's work, reviewed AT Trebesch client onboard, created Howard's GuruRMM account, set up shared work items board, added TickTick tasks, and bulk-closed 179 stale Syncro tickets.

Work Completed

1. Sync + Howard's work review

Pulled 2 commits from Howard (ACG-TECH03L):

  • 273342e — sync at 21:02
  • 68153cf — sync at 23:51

AT Trebesch — new client onboarded by Howard:

  • 15 files, 626 lines — full client documentation structure
  • 1 user, 1 desktop (DESKTOP-QNP3ON5, Lenovo Ryzen 7 250, Win 11 Home 25H2), no server, WORKGROUP
  • Audit via workstation_audit.ps1 v2.0.2
  • Critical findings: Owner account passwordless, dual AV (Bitdefender + Malwarebytes), Secure Boot disabled, Win 11 Home (not Pro)
  • High findings: Defender Tamper Protection off, no ASR rules, two MSP backdoor accounts (guru + localadmin), 85% memory, NETLOGON errors
  • Files at clients/at-trebesch/ (overview, workstations, reports, network/, cloud/, security/, rmm/, issues/)

Cascades Tucson — Howard's continued work:

  • clients/cascades-tucson/CONTEXT.md — new client context
  • clients/cascades-tucson/scripts/fix-live-shellfolders.ps1 — shell folders fix
  • clients/cascades-tucson/scripts/hive-cleanup-shellfolders.ps1 — registry hive cleanup
  • Full session log: clients/cascades-tucson/session-logs/2026-04-17-howard-cascades-onboarding-and-folder-redirection.md

Howard also read and cleared .claude/messages/for-howard.md (GuruRMM access + Cascades Synology request acknowledged).

2. SAGE-SQL session manager — deferred from yesterday

Files committed yesterday, deployment blocked by VPN issues (SSH/WinRM/RMM all timed out). Network recovered later but deployment postponed. Files at clients/dataforth/session-manager/Default.aspx + web.config. On WORKITEMS.md for today/tomorrow.

3. Shared work items board (WORKITEMS.md) — created yesterday

Created and committed WORKITEMS.md at repo root. Howard updated it in his sync (8 lines changed). Both team members using it.

4. Howard's GuruRMM account — created

Created platform-level admin account via direct database INSERT (no admin user creation API exists yet).

Process:

  1. SSH to 172.16.3.30 as guru
  2. pip3 install argon2-cffi (user install)
  3. Hashed password with PasswordHasher(memory_cost=19456, time_cost=2, parallelism=1) — must match server's Argon2 params
  4. INSERT INTO users via psql
  5. Verified login returns 200 OK with JWT

Gotcha discovered: Python argon2-cffi defaults to m=65536,t=3,p=4. The Rust argon2 crate (v0.5) does NOT verify hashes with different cost parameters even though params are encoded in the hash string. Must match the server's params exactly (m=19456,t=2,p=1). Also: CONTEXT.md anti-patterns mention /tmp/hash_password utility on the server — should have used that instead.

Instructions pushed to .claude/messages/for-howard.md — Howard read and cleared them.

5. TickTick integration — verified + tasks added

TickTick MCP integration tested and working. 17 projects returned. Created 2 tasks in "Tasks" project for today:

  • Cascades file search
  • Review Engineering docs for Dataforth and send them

6. Syncro bulk ticket closure — 179 tickets

Closed all "New" status tickets created before January 26, 2026.

Stats:

  • 179 total tickets closed, 0 errors
  • 14 invoice reminder auto-replies → closed silently (hidden internal note, do_not_email: true)
  • 164 real tickets → closed with customer-facing comment + email
  • 1 test ticket (#29256, Oct 2023) → closed first as proof of concept
  • Date range: October 2023 through January 23, 2026

Boilerplate message (emailed to customers):

"This ticket is being closed due to age. If this issue still requires attention, please reply to this message or call us at (520) 304-8300 and we will reopen it immediately."

API discovery: PUT /tickets/{id} accepts comment_subject, comment_body, comment_hidden, comment_do_not_email fields alongside status — single call for comment + status change. This is what the Syncro web GUI does internally.

Invoice reminder pattern matched:

(Re:|RE:|Automatic reply:).*Arizona Computer Guru LLC.*Invoice

Rate limiting: 0.4s delay between calls (~150 req/min, under 180 limit). Total runtime ~72 seconds for 178 tickets.

7. GuruRMM status review

Reviewed current state from CONTEXT.md for user:

  • v0.6.0 deployed, Phase 1 (tunnel) complete
  • Phase 2 (channels) pending — priority list: tunnel status 403 fix → OS-native logging → tunnel subscriber → multi-tenancy schema → terminal channel → client event pull
  • Server migration 5 sqlx checksum drift still blocking new builds
  • 2/6 agents online (AD2 + workstation)

Credentials

GuruRMM — Howard's account (NEW)

GuruRMM — admin account

  • Email: admin@azcomputerguru.com
  • Password: GuruRMM2025
  • Vault: projects/gururmm/dashboard.sops.yaml

GuruRMM — database

  • Host: 172.16.3.30:5432
  • Database: gururmm
  • Username: gururmm
  • Password: 43617ebf7eb242e814ca9988cc4df5ad
  • Vault: projects/gururmm/database.sops.yaml

GuruRMM — server SSH

  • Host: 172.16.3.30
  • Username: guru
  • Password: Gptf*77ttb123!@#-rmm
  • Vault: infrastructure/gururmm-server.sops.yaml

GuruRMM — JWT secret

  • ZNzGxghru2XUdBVlaf2G2L1YUBVcl5xH0lr/Gpf/QmE=
  • Vault: projects/gururmm/api-server.sops.yaml

Syncro PSA

  • API Key: T259810e5c9917386b-52c2aeea7cdb5ff41c6685a73cebbeb3
  • Base: https://computerguru.syncromsp.com/api/v1
  • Vault: msp-tools/syncro.sops.yaml

Dataforth AD2

  • Username: INTRANET\sysadmin
  • Password: Paper123!@#
  • Vault: clients/dataforth/ad2.sops.yaml

Syncro API Notes (learned/confirmed today)

Single-call comment + status update

curl -X PUT "https://computerguru.syncromsp.com/api/v1/tickets/{number}?api_key=${API_KEY}" \
  -H "Content-Type: application/json" \
  -d '{
    "status": "Closed",
    "comment_subject": "Subject",
    "comment_body": "Body text",
    "comment_hidden": false,
    "comment_do_not_email": false
  }'

Ticket statuses

New, In Progress, Waiting on Customer, Waiting on Vendor, Scheduled, Resolved, Invoiced, Closed

No custom "Archived" status — used Closed for archival.

Pagination

  • Default: newest first
  • per_page=25 max
  • Total pages available in meta.total_pages
  • created_before filter param exists but doesn't seem to work (returns all tickets regardless)

Files created/modified

  • session-logs/2026-04-18-session.md — this file
  • .claude/commands/syncro.md — needs update to document single-call comment+status (TODO)

WinRM TrustedHosts (local workstation, set yesterday)

  • 172.16.9.169,192.168.0.153,SAGE-SQL

Pending

  1. SAGE-SQL session manager deployment — files ready at clients/dataforth/session-manager/, steps documented in yesterday's log
  2. Update /syncro command docs — add single-call PUT comment+status pattern
  3. GuruRMM admin user creation API — no endpoint, database-only. Low priority.
  4. All items in WORKITEMS.md
  5. Cascades file search — TickTick task for today
  6. Review Dataforth engineering docs and send — TickTick task for today

Update: ~14:00

Topic: Claude Code model selection + complexity routing system

What was discussed

  1. Model selection in Claude Code — confirmed it is always manual (no automatic complexity-based switching). Options: /model, --model flag, ANTHROPIC_MODEL env var, settings.json. The opusplan alias is the closest to automatic — uses Opus for planning phase, then switches to Sonnet for execution.

  2. Sub-agent complexity detection — confirmed we had NO complexity-based model routing for spawned agents. Existing behavior: rule-based routing by operation type, >500 token delegation threshold, a few hardcoded Haiku hints in AGENT_QUICK_REFERENCE.md for documentation-squire.

What was built

New file: .claude/COMPLEXITY_ROUTING.md

Full 3-tier scoring rubric for sub-agent model selection:

  • Tier 1 (Haiku): lookup, format, summarize, doc — no code changes
  • Tier 2 (inherit/Sonnet): standard code, DB, tests, git — most work
  • Tier 3 (Opus): architecture, security, ambiguous failures, production risk

Bump rule: if request contains security, auth, token, credential, migration, production, race condition, data loss, breach, encrypt → bump one tier up regardless.

Updated: .claude/CLAUDE.md

Inserted "Model Routing (Complexity-Based)" section in the coordinator block, just before Coordination Flow. Compact routing table + bump rule inline. References COMPLEXITY_ROUTING.md for full detail.

Files modified

  • .claude/COMPLEXITY_ROUTING.md — new file, full rubric
  • .claude/CLAUDE.md — coordinator section updated with routing table
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