670d5ad94c
Added DKIM selector CNAMEs from Exchange Online (status: Valid), confirmed onmicrosoft.com domain (puttsurveying.onmicrosoft.com), and expanded DNS wipe section with full 6-record restoration checklist. Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
7.2 KiB
7.2 KiB
type, name, display_name, last_compiled, compiled_by, sources, backlinks
| type | name | display_name | last_compiled | compiled_by | sources | backlinks | |
|---|---|---|---|---|---|---|---|
| client | putt-land-surveying | PUTT LAND SURVEYING, INC. | 2026-06-10 | GURU-BEAST-ROG/discord-bot |
|
PUTT LAND SURVEYING, INC.
Profile
- Syncro ID: 7180175
- Contract type: Managed services — $223.92/mo recurring (from 2026-01-01)
- Managed devices: 7 (PLS-SERVER, PLS-FRONT, PLS-ONE, PLS-TWO, PLS-THREE, PLS-FOUR, PLS-LAPTOP)
- Billing rate: $175/hr onsite; $150/hr remote (verify)
- Key contacts:
- Paul Cote — primary contact (new ownership as of 2026-01); pcote@puttsurveying.com
- R. Phillips — rphillips@puttsurveying.com; 503-998-6264
- Jill — jillkp@cox.net (cc'd on invoices)
- Katherine Brackett — VPN/remote access user
- Tristan Boren — tboren@puttsurveying.com (new hire, onboarded 2026-01-30)
- Office: 4817 East 5th Street, Tucson, AZ 85711
- Phone: 520-240-8373 (main), 520-240-2423 (secondary)
- Active tickets: #32404 (open), #31865 (open — likely resolved, status not updated)
Infrastructure
Servers & Services
| Host | IP | Role | OS | Notes |
|---|---|---|---|---|
| PLS-SERVER | (verify) | On-site server | (verify) | |
| PLS-FRONT | (verify) | Front-desk workstation | (verify) | |
| PLS-ONE | (verify) | Workstation | (verify) | |
| PLS-TWO | (verify) | Workstation | (verify) | |
| PLS-THREE | (verify) | Workstation | (verify) | |
| PLS-FOUR | (verify) | Workstation | (verify) | |
| PLS-LAPTOP | (verify) | Laptop | (verify) | New hardware, set up Dec 2025 |
Email & Identity
- M365 tenant: puttsurveying.onmicrosoft.com (tenant ID: 25008634-91b4-40aa-8113-78ea03826156)
- Tenant display name: Putt Land Surveying Inc
- Namespace type: Managed (direct M365, not GoDaddy-federated)
- Mailboxes: 8 cloud-only mailboxes (no on-premises sync) as of 2026-06-10
- Licenses: 2x Microsoft 365 Business Basic, 5x Microsoft 365 Business Premium
- MX target: puttsurveying-com.mail.protection.outlook.com
- SPF: v=spf1 include:spf.protection.outlook.com -all
- Autodiscover CNAME: autodiscover.outlook.com
- DKIM selector1 CNAME: selector1-puttsurveying-com._domainkey.puttsurveying.onmicrosoft.com (status: Valid)
- DKIM selector2 CNAME: selector2-puttsurveying-com._domainkey.puttsurveying.onmicrosoft.com (status: Valid)
- Email security: M365-native only — no Mailprotector, not in CloudFilter
- MFA status: (verify)
- Remediation tools: Onboarded 2026-06-10 — all 5 apps consented (Security Investigator, Exchange Operator, User Manager, Tenant Admin, Defender Add-on)
Domain & DNS
- Domain: puttsurveying.com
- Registrar: GoDaddy (Wild West Domains LLC) — NOT in ACG's GoDaddy account
- Nameservers: ns45/ns47/ns48.domaincontrol.com
- Domain expiry: 2031-01-31
- Domain locks: clientDeleteProhibited, clientRenewProhibited, clientTransferProhibited, clientUpdateProhibited
- Website hosting: GoDaddy shared hosting — correct A record: 50.63.7.186
- [WARNING] DNS wipe event 2026-06-09: All DNS records deleted (MX, SPF TXT, autodiscover CNAME, DKIM CNAMEs, website A record). DNS serial 2026060900 confirmed. Current A records pointing to GoDaddy parking IPs (15.197.148.33, 3.33.130.190). Email and website down as of 2026-06-10. Remediation in progress per ticket #32404.
- Full record set to restore:
- A:
@→50.63.7.186(GoDaddy shared hosting) - MX:
@→puttsurveying-com.mail.protection.outlook.com(priority 0) - TXT:
@→v=spf1 include:spf.protection.outlook.com -all - CNAME:
autodiscover→autodiscover.outlook.com - CNAME:
selector1._domainkey→selector1-puttsurveying-com._domainkey.puttsurveying.onmicrosoft.com - CNAME:
selector2._domainkey→selector2-puttsurveying-com._domainkey.puttsurveying.onmicrosoft.com
- A:
Network
- ISP / WAN: (verify)
- Firewall: (verify)
- VPN: Configured for select users (Katherine Brackett set up Nov 2025 for AA Project remote access)
Access
- RDP: (verify)
- Admin URL: (verify)
- Vault path: clients/putt-land-surveying/ (not vaulted — domain in client's own GoDaddy account)
Patterns & Known Issues
- Email/Outlook failures are recurring. Aug 2025: emergency Outlook login failure after update. Jun 2026: full DNS wipe took down email and website.
- DNS/domain not ACG-managed. puttsurveying.com is registered under the client's own GoDaddy account. ACG has no direct control; changes require client coordination or delegation.
- No Mailprotector / no third-party email security. Email protection is M365-native only; no CloudFilter presence.
- New hardware cycles. Two rounds of new machine setup in 2025 (Sept upgrades to Win11, Dec new laptop setup). Expect ongoing hardware refresh work.
- M365 user provisioning is periodic. New hire onboarding, email address creation, and VPN/remote access setup recur as the company grows or turns over staff.
- Ownership transition in progress. New ownership discussed Sept 2025; primary contact shifted to Paul Cote (pcote@puttsurveying.com) by Jan 2026. Old address pls@puttsurveying.com retired 2026-02-01.
- GoDaddy shared hosting for website. Not ACG-managed hosting; website changes require GoDaddy account access.
Active Work
- Ticket #32404 [Waiting on Customer] — puttsurveying.com DNS wipe / no MX / email down (opened 2026-06-10). All DNS records were deleted 2026-06-09. Correct records identified (MX, SPF, autodiscover CNAME, website A record 50.63.7.186). Blocked on client providing GoDaddy account access to restore records. Remediation tools onboarded to M365 tenant same day.
- Ticket #31865 [Customer Reply] — New hire email (@puttsurveying.com) (opened 2026-01-28). Tristan Boren (tboren@puttsurveying.com) provisioned 2026-01-30 per ticket comments. Appears resolved; status not updated in Syncro.
History Highlights
- 2025-01-03 — Laptop x2 desktop setup (ticket #30576)
- 2025-04-28 — Remote: intermittent connectivity and OneDrive error investigation (ticket #31035)
- 2025-08-04 — Emergency remote: Outlook login failure after update; all email inaccessible (ticket #31362)
- 2025-08-18 — Remote: printer setup for Jill (ticket #31403)
- 2025-09-03 — New email address set up (ticket #31439)
- 2025-09-17 — Onsite: two machines upgraded to Windows 11; data backed up; new company ownership discussed (ticket #31471)
- 2025-11-05 — Remote: VPN and remote access configured for Katherine Brackett for AA Project (ticket #31627)
- 2025-12-22 — Onsite: new computer setup (ticket #31750)
- 2025-12-29 — Onsite: file copy and transfer to new computer (ticket #31767)
- 2026-01-01 — Managed services contract billing began at $223.92/mo
- 2026-01-28 to 2026-01-30 — New hire Tristan Boren onboarded; tboren@puttsurveying.com provisioned; primary contact updated to Paul Cote (pcote@puttsurveying.com); pls@puttsurveying.com retired 2026-02-01 (ticket #31865)
- 2026-06-09 — All DNS records for puttsurveying.com wiped (serial 2026060900); email and website taken down
- 2026-06-10 — DNS wipe confirmed; correct records identified; M365 tenant onboarded to ACG remediation tools (ticket #32404)
Backlinks
(none)