claudetools/.claude/memory/reference_packetdial_oit_netsapiens.md at 48286e80e0bf3310be38db99efaebc2e983a9d55

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Mike Swanson 1dbefd5457 sync: auto-sync from GURU-5070 at 2026-06-22 09:44:14

Author: Mike Swanson
Machine: GURU-5070
Timestamp: 2026-06-22 09:44:14

2026-06-22 09:45:01 -07:00

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reference_packetdial_oit_netsapiens

VoIP vendor stack — PacketDial = ACG's VoIP department/brand; runs on NetSapiens (the PBX platform) supplied by OIT/OITVOIP (white-label wholesaler). YMCS = Yealink device mgmt.

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reference

ACG's VoIP vendor stack, top to bottom (don't conflate these):

PacketDial = ACG's own VoIP department / customer-facing brand. pbx.packetdial.com is the ACG-branded host. The packetdial skill is ACG's VoIP-management tool — keep it named packetdial (ACG's brand) even though it speaks the NetSapiens API.
NetSapiens = the underlying PBX/UCaaS software platform (open API v2, v44.4.10). What the skill actually talks to.
OIT / OITVOIP = the white-label wholesale provider that runs NetSapiens and resells it to MSPs; ACG buys VoIP wholesale from OIT. api.ucaasnetwork.com is the OIT/NetSapiens host (same platform as pbx.packetdial.com, different white-label hostname). Reseller territory 91912.service is ACG's account on OIT's platform; the reseller API key is vaulted at msp-tools/oitvoip.sops.yaml (key-id nsr_hSGUB5Wo).
YMCS (Yealink Management Cloud Service) = separate Yealink device-management cloud for the physical phones (us-api.ymcs.yealink.com); pairs with the PBX (phones register to pbx.packetdial.com). API creds services/yealink-ymcs.sops.yaml; portal login infrastructure/voip-phones.sops.yaml.

One line: customer-facing brand = PacketDial (ACG); platform = NetSapiens; wholesaler = OIT/OITVOIP; phone device-mgmt = YMCS (Yealink).

Related: reference_resource_map

1.6 KiB Raw Blame History

1.6 KiB

Raw Blame History