claudetools/wiki/clients/universal-minerals.md

type, name, display_name, last_compiled, compiled_by, sources, backlinks

type	name	display_name	last_compiled	compiled_by	sources	backlinks
client	universal-minerals	Universal Minerals International Inc	2026-06-10	HOWARD-HOME/claude-main	clients/universal-minerals/session-logs/2026-06/2026-06-10-howard-cyndyoffice-freeze-diagnosis.md Syncro customer 34844920 Syncro ticket .claude/memory/cyndyoffice-physical-hp-lockups.md

Universal Minerals International Inc

Minerals / commodities business in Tucson, AZ. ACG client on a per-incident (break-fix) basis — NO prepaid block and NOT an RMM / monitoring client. Work is billed per ticket at standard rates.

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Profile

• Company type: Minerals / commodities (domain umint.com)
• Contract type: Per-incident / break-fix. Prepay hours: 0.0 (always re-check GET /customers/34844920 before billing). No monitoring or RMM contract.
• Billing rate: Onsite $175/hr (Syncro product 26118); standard non-prepaid rates.
• Syncro customer ID: 34844920
• Address: 4620 South Coach Drive, Tucson, AZ 85714
• Main phone: 520-838-0945
• Key contacts:
  • Amber R. — amberr@umint.com (Syncro primary email on file)
  • Accounts Payable — accountspayable@umint.com (Syncro contact)
  • Cyndy — primary user of the CyndyOffice workstation; full name / role (verify)
• Managed assets (Syncro): 0
• Billing pattern: Established break-fix client; occasional small jobs. Invoice history: #100079 $75.00 (2025-12-17), #67060 $75.00 (2026-02-25), #67810 $175.00 (2026-06-10). Onsite labor at $175/hr.
• Tax rate: (verify — confirm assignment in Syncro before any hardware / taxable billing)

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Infrastructure

Sparse — only what surfaced during the 2026-06-10 freeze diagnosis. Expand as more of the environment is documented.

Workstations

• CyndyOffice — Cyndy's primary desktop. Physical HP Pavilion Desktop, NOT a VM despite the RMM site name "Howard-VM" that was briefly in use.
  • Hardware: HP Pavilion Desktop TP01-2xxx (AMD, 16 logical CPUs, single 16 GB Kingston DIMM, 1 TB WD SN530 NVMe).
  • Identifiers: Product # (SKU) 318G6AA#ABA; Serial / Service Tag 2MO21549RB; motherboard HP 8906; BIOS F.38 (updated 2026-06-10 from F.36 via HP Support Assistant; F.38 dated 2025-07-30).
  • OS: Windows 11 Home, build 26200.
  • Line-of-business app: QuickBooks Enterprise 22.0 (2022 edition — past Intuit support). QuickBooks Tool Hub installed.
  • Security: Windows Defender only (no third-party AV active; orphaned mbamchameleon Malwarebytes leftover driver removed 2026-06-10).
  • RMM: A GuruRMM agent was installed temporarily for diagnosis only on 2026-06-10 and fully removed the same day (Windows services + binary + data directories uninstalled via detached scheduled task; server-side record deleted via DELETE /api/agents/<id> → HTTP 204). This client does not pay for RMM/monitoring. Any future RMM use must follow the same install-diagnose-remove pattern.

Other Workstations / Servers

• (verify — no other machines surfaced during the 2026-06-10 engagement)

Email & Identity

• Domain umint.com. Platform (M365 / Google Workspace / on-prem Exchange) (verify).

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Access

• Syncro: customer 34844920.
• Vault root: none yet — clients/universal-minerals/ has not been created in the vault. No credentials were captured during the 2026-06-10 engagement. RMM and Syncro auth used existing shared MSP vault paths (infrastructure/gururmm-server.sops.yaml, Syncro per-user key for howard).

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Patterns & Known Issues

• CyndyOffice intermittent hard freeze / forced power-off (partially mitigated 2026-06-10; informal monitoring window active). The machine locks up solid and must be force-powered-off. Event-log signature: ~20 occurrences over approximately six weeks (Apr 26 – Jun 9 2026), each a Kernel-Power 41 with bugcheck code 0 and no crash dump, paired with a 6008 dirty-shutdown; no WHEA hardware errors logged. With crash dumps confirmed enabled (CrashDumpEnabled=3, AutoReboot=1), the absence of any minidump or MEMORY.DMP is real signal — these are true hardware/firmware freezes, not a Windows BSOD or software crash. The event log goes silent at each freeze and resumes only at the next boot. Ruled out: SSD healthy (0% wear, 37C), sleep/wake (no auto-sleep on AC configured), AV conflict (Defender only), idle thermal (~30C). Fixes applied 2026-06-10: BIOS F.36 → F.38, Fast Startup disabled (HiberbootEnabled 1 → 0), Windows Memory Diagnostic (Standard 2-pass) PASSED (no errors), orphaned mbamchameleon service removed (Malwarebytes leftover with missing .sys; deleted via sc.exe delete operating directly on the SCM registry key; cleared boot Event 7000). TPM-WMI 1796 (Secure Boot SBAT 0x800700c1) left alone — identified as benign Microsoft noise. Prime remaining hardware suspect: PSU (stock HP Pavilion supply) if freezing recurs. Monitoring is now manual / customer-reported (no RMM). Diagnostic detail: cyndyoffice-physical-hp-lockups.

• QuickBooks messaging crash-loop (separate from the freeze). QuickBooksMessaging.exe (v1.0.9186.39137) crash-loops at approximately 15/min with a .NET System.ObjectDisposedException at System.Windows.Forms.NotifyIcon.UpdateIcon (faulting module KERNELBASE.dll, exception 0xE0434352). Log noise only; not the freeze cause. Repaired via QuickBooks Tool Hub 2026-06-10 — no new crashes logged after repair + reboot. Confirm fully clear once the company file is opened and in active use. QuickBooks Enterprise 22.0 is past Intuit support; a version upgrade to a current supported year is the longer-term fix.

• Break-fix client — confirm scope and authorization per incident. No standing monitoring or RMM contract. Any RMM agent deployed for diagnosis must be removed on completion (as was done 2026-06-10). Standard non-prepaid billing; verify prepay balance is 0.0 and confirm scope before starting work.

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Active Work

• Ticket #32397 — "Onsite - Computer intermittently freezing and shutting down" (status: Invoiced).
  • Diagnosis complete; BIOS F.38, Fast Startup disabled, RAM passed (Windows Memory Diagnostic Standard), boot-error cleanup done. Machine is in an informal monitoring window to confirm the freezing has stopped (freezes occurred every 1–3 days; watch for new Kernel-Power 41 events). No RMM in place — monitoring is manual / customer-reported.
  • Contingency (documented publicly on the ticket, client emailed): if freezing recurs after the BIOS / Fast Startup fixes, the next step is a full hardware diagnostic (extended MemTest86 USB run + drive / PSU testing) plus a backup and clean Windows reinstall to rule out OS corruption — approximately 1–2 days of machine downtime. PSU is the prime hardware suspect.
  • Optional deferred items (not billed, not urgent): pagefile is fixed at 1 GB on C: (recommend switching to system-managed); QuickBooks 22.0 is past Intuit support (recommend upgrade to a current supported year).
  • Billed: 1.0h onsite, $175.00, invoice #67810 (id 1650637398), 2026-06-10. Client emailed the work summary plus the contingency note (public Syncro comment 418397979, do_not_email: false). Invoice PDF send is a Syncro GUI step — no verified API endpoint; not confirmed sent via API.

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History Highlights

Date	Event
2025-12-17	Invoice #100079, $75.00 — nature of work (verify)
2026-02-25	Invoice #67060, $75.00 — nature of work (verify)
2026-06-09	Ticket #32397 opened — CyndyOffice intermittently freezing and shutting down
2026-06-10	Howard diagnosed CyndyOffice via temporary GuruRMM agent: confirmed hardware/firmware hard-freeze signature (Kernel-Power 41, bugcheck 0, no dump, no WHEA). Applied BIOS F.38, disabled Fast Startup, ran Windows Memory Diagnostic (passed), removed orphaned mbamchameleon service. Repaired QuickBooks messaging crash-loop via QB Tool Hub. Ticket #32397 notes posted publicly (findings, memtest result, QB repair + contingency)
2026-06-10	Billed 1.0h onsite ($175, invoice #67810); client emailed work summary + 1–2 day reinstall/HW-test contingency
2026-06-10	GuruRMM agent removed from CyndyOffice (uninstalled via detached scheduled task + sc delete of services + dirs removed; server-side record deleted) — client is break-fix / no-RMM
2026-06-10	Client wiki article seeded

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Compilation Notes

• Full recompile 2026-06-10 (HOWARD-HOME/claude-main). Sources: CyndyOffice freeze-diagnosis session log, Syncro live data (customer 34844920, ticket #32397 id 112445840), memory file cyndyoffice-physical-hp-lockups.md. First full article for this client; article seeded same day as the initial engagement.
• Ticket #32397 status updated from In Progress to Invoiced (Syncro moved it automatically on invoice creation per Syncro billing flow).
• Break-fix / no-RMM client — the GuruRMM agent on CyndyOffice was a temporary diagnostic tool, removed same-day.
• Flagged (verify): Cyndy's full name / role; email platform for umint.com; nature of the two prior invoices (#100079, #67060); Syncro tax-rate assignment; the rest of the on-site environment (server, other workstations, network topology).

Backlinks

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