claudetools/.claude/memory/feedback_syncro_estimate_hardware.md

name, description, metadata

name	description	metadata
feedback_syncro_estimate_hardware	Hardware line items on Syncro estimates always use product_id 32252 with varying name/price per item	type feedback

All hardware on estimates uses a single generic product: product_id: 32252 ("Hardware", price_retail: 0.0). The specific item name and cost are set per-line-item via the name and price_retail fields. Never search for individual hardware product IDs on estimates.

Why: There is only one hardware product in Syncro. All hardware items are differentiated by description and price, not by product ID.

How to apply: When building an estimate with hardware, always use 32252 as the product_id and set name to the specific item (e.g. "Dell OptiPlex 7010") and price_retail to the actual cost. Hardware is typically taxable: true.