Mike Swanson
c4ec2ed4b0
Feedback from Mike (Bardach #32387): every Syncro ticket bot-alert needs a clickable link (https://computerguru.syncromsp.com/tickets/<internal_id>). post-bot-alert.sh posts raw text, so the URL must be in the message. Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
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name, description, metadata
| name | description | metadata | ||
|---|---|---|---|---|
| feedback_bot_alert_ticket_link | Syncro/ticket bot alerts must include a clickable link to the ticket |
|
Every #bot-alerts post about a Syncro ticket MUST include a clickable link to that ticket.
post-bot-alert.sh posts the raw message verbatim — it does NOT auto-append a link — so the URL
must be in the message text. Discord auto-links bare URLs.
Why: Mike wants to click straight through to the ticket from the alert feed; an alert without the link makes him hunt for it (flagged 2026-06-05 on Bardach #32387).
How to apply:
- Syncro ticket URL uses the internal ticket id, NOT the ticket number:
https://computerguru.syncromsp.com/tickets/<internal_id>(e.g. #32387 -> id 112248434 ->https://computerguru.syncromsp.com/tickets/112248434). - Put the URL on its own line after the summary, or inline. To edit an already-posted alert,
PATCH
https://discord.com/api/v10/channels/<channel>/messages/<message_id>with{content}(the bot can edit its own messages; token fromprojects/discord-bot/bot-token.sops.yaml). - Applies to any ticket-related alert (create, update, close, comment, billing). See feedback_syncro_html.