- Add hard rule: 9269129 (Prepaid Project Labor) is Exempt and does NOT deduct
from prepay_hours block — never use for normal work (verified 2026-05-04)
- Expand prepay_hours check from emergency-only to ALL billing workflows
- Fix emergency/prepaid branching table to use delivery-channel product instead
of hardcoding 26118 (Onsite) for remote and other labor types
- Clarify invoice step 15: $0.00 invoice total is correct for prepaid customers;
verify by checking customer.prepay_hours dropped by quantity
- Field 7 (Assigned Tech): add explicit default to API key owner; mark as MUST
always be included in POST payload to prevent null user_id on ticket create
- Add billing workflow hard rule: read prepay_hours before any billing, not just
emergency, so prepaid invoice behavior is known before execution begins
Triggered by ticket #32265 (Russo Law Firm) missing assignee/priority/billing.
Russo Law has 12.5 prepaid hrs — 0.5 hrs correctly deducted via invoice #67578.
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Mike Swanson
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