335 lines
21 KiB
HTML
335 lines
21 KiB
HTML
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<body>
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<div class="sheet">
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<header class="mast">
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<div>
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<div class="brand__name">Az Computer <b>Guru</b></div>
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<div class="brand__tag">Managed IT & Security · Tucson · Since 2001</div>
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</div>
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<div class="mast__meta">
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Prepared for <b>Cascades of Tucson</b><br>
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Attn: Business Office<br>
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Drafted <b>July 15, 2026</b>
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</div>
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</header>
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<div class="titleblock">
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<div class="eyebrow">Technology Plan · FY 2026–2027</div>
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<h1>Cascades of Tucson Technology Plan</h1>
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<p class="lede">A living action document: for each area of the facility's technology, what has
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been done and what is planned, with an owner, cost, and target for every action. Prepared with
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Az Computer Guru. Reviewed and updated at least annually.</p>
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</div>
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<div class="gov">
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<div><span class="k">Plan owner</span><span class="v">Cascades of Tucson</span></div>
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<div><span class="k">Prepared with</span><span class="v">Az Computer Guru</span></div>
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<div><span class="k">Plan period</span><span class="v">FY 2026–2027</span></div>
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<div><span class="k">Adopted by / date</span><span class="v"><i>at adoption</i></span></div>
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<div><span class="k">Next annual review</span><span class="v"><i>adoption + 12 months</i></span></div>
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</div>
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<div class="band-label">The eight areas</div>
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<section class="area">
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<div class="area__head"><span class="area__no">01</span><h2 class="area__title">Hardware</h2></div>
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<span class="lbl lbl--done">Done</span>
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<ul class="done">
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<li>Full managed network deployed: UniFi with <b>77 access points and 12 managed switches</b>; business firewall with dual internet connections and automatic failover.</li>
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<li>Server storage verified healthy; enterprise SSDs purchased for a planned upgrade.</li>
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<li>Windows Pro upgrades completed on nearly all workstations for domain readiness.</li>
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</ul>
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<span class="lbl lbl--todo">To do</span>
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<table class="todo">
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<tr><th style="width:52%">Action</th><th>Owner</th><th>Cost</th><th>Target</th></tr>
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<tr><td>Install the purchased enterprise SSDs (scheduled window)</td><td class="own">ACG</td><td class="cost">purchased</td><td class="tgt">30–60 days</td></tr>
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<tr><td>Replace workstations marked for replacement (list below, 5 + spare)</td><td class="own">ACG</td><td class="cost">~$700–950 ea</td><td class="tgt">60–90 days</td></tr>
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<tr><td>Scope and quote a server refresh project</td><td class="own">ACG + Cascades</td><td class="cost">formal quote</td><td class="tgt">90 days</td></tr>
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<tr><td>Bring remaining switch ports up to full gigabit speed</td><td class="own">ACG</td><td class="cost">labor</td><td class="tgt">90 days</td></tr>
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</table>
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<span class="lbl lbl--todo">Workstations marked for replacement</span>
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<table class="mach">
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<tr><th style="width:30%">Machine</th><th style="width:26%">User / role</th><th>Plan</th></tr>
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<tr><td class="m">DESKTOP-TRCIEJA</td><td>Lupe Sanchez</td><td><b>Replace</b> (end of life)</td></tr>
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<tr><td class="m">ASSISTMAN-PC</td><td>Meredith Kuhn</td><td><b>Replace</b> (2015-era processor, cannot run Windows 11)</td></tr>
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<tr><td class="m">MDIRECTOR-PC</td><td>Shelby Trozzi (MC Director)</td><td><b>Replace</b> (insufficient memory)</td></tr>
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<tr><td class="m">MEMRECEPT-PC</td><td>Memory Care front desk</td><td><b>Replace</b> (oldest machine in the fleet)</td></tr>
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<tr><td class="m">Spare unit</td><td>New hire</td><td><b>Deploy spare</b></td></tr>
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<tr><td class="m">CHEF-PC</td><td>Culinary</td><td><b>Replace</b></td></tr>
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</table>
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</section>
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<section class="area">
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<div class="area__head"><span class="area__no">02</span><h2 class="area__title">Software</h2></div>
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<span class="lbl lbl--done">Done</span>
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<ul class="done">
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<li>Microsoft 365 Business Premium across the organization (45 seats enabled).</li>
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<li>ALIS clinical record connected to company sign-in (<b>single sign-on live</b>).</li>
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<li>Domain migration underway: about half of staff PCs on the company domain with department structure and drive mapping built.</li>
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</ul>
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<span class="lbl lbl--todo">To do</span>
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<table class="todo">
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<tr><th style="width:52%">Action</th><th>Owner</th><th>Cost</th><th>Target</th></tr>
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<tr><td>Right-size Microsoft 365 licensing: move users off the legacy license; full Office licenses only where needed, lighter licenses for everyone else</td><td class="own">ACG</td><td class="cost">reduces monthly cost</td><td class="tgt">30 days</td></tr>
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<tr><td>Complete staff domain migration + department drives</td><td class="own">ACG</td><td class="cost">labor</td><td class="tgt">60–90 days</td></tr>
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<tr><td>Final Windows Pro upgrade (1 deferred device)</td><td class="own">ACG</td><td class="cost">~$99</td><td class="tgt">next window</td></tr>
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<tr><td>Retire the per-PC Synology sync client as machines migrate</td><td class="own">ACG</td><td class="cost">labor</td><td class="tgt">with migration</td></tr>
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</table>
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</section>
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<section class="area">
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<div class="area__head"><span class="area__no">03</span><h2 class="area__title">Security (sensitive data / HIPAA)</h2></div>
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<span class="lbl lbl--done">Done</span>
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<ul class="done">
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<li>Multi-factor sign-in for all staff; identity-based conditional access live.</li>
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<li>Caregiver accounts restricted to the building network (<b>credentials unusable off-site</b>), live since July 1, 2026.</li>
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<li>Auto-lock and auto-sign-out policy on shared care devices.</li>
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<li>Segmented network: voice isolated, per-room isolation, resident devices separated.</li>
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<li>Email authentication (SPF, DKIM, DMARC) enforced.</li>
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</ul>
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<span class="lbl lbl--todo">To do</span>
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<table class="todo">
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<tr><th style="width:52%">Action</th><th>Owner</th><th>Cost</th><th>Target</th></tr>
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<tr><td>Create emergency break-glass admin accounts with hardware security keys</td><td class="own">ACG</td><td class="cost">~$110 keys</td><td class="tgt">30 days</td></tr>
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<tr><td>Enforce the caregiver device allow-list (final enforcement phase)</td><td class="own">ACG</td><td class="cost">labor</td><td class="tgt">30–60 days</td></tr>
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<tr><td>Limit trusted-network sign-in to approved devices (next enforcement phase)</td><td class="own">ACG</td><td class="cost">labor</td><td class="tgt">30–60 days</td></tr>
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<tr><td>Enable file-access audit logging with 90-day / 6-year retention</td><td class="own">ACG</td><td class="cost">~$50–120/mo</td><td class="tgt">60–90 days</td></tr>
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<tr><td>Formalize a same-day offboarding checklist</td><td class="own">Cascades HR + ACG</td><td class="cost">none</td><td class="tgt">30 days, standing</td></tr>
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<tr><td>Package the dated security risk assessment</td><td class="own">ACG</td><td class="cost">labor</td><td class="tgt">60 days</td></tr>
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</table>
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</section>
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<section class="area">
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<div class="area__head"><span class="area__no">04</span><h2 class="area__title">Confidentiality</h2></div>
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<span class="lbl lbl--done">Done</span>
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<ul class="done">
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<li>PHI access limited by role and security group; single sign-on to the clinical record.</li>
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<li>Shared care devices auto-lock; resident and voice traffic isolated on the network.</li>
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</ul>
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<span class="lbl lbl--todo">To do</span>
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<table class="todo">
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<tr><th style="width:52%">Action</th><th>Owner</th><th>Cost</th><th>Target</th></tr>
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<tr><td>Complete the Business Associate Agreement inventory (every vendor touching PHI)</td><td class="own">Cascades + ACG</td><td class="cost">none</td><td class="tgt">60 days</td></tr>
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<tr><td>Move ALIS fully to single sign-on (retire the separate native login)</td><td class="own">ACG</td><td class="cost">labor</td><td class="tgt">60 days</td></tr>
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<tr><td>Enable encryption on the resident-data file share</td><td class="own">ACG</td><td class="cost">labor</td><td class="tgt">60–90 days</td></tr>
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<tr><td>Maintain a one-page contract / renewal / BAA tracker</td><td class="own">Cascades + ACG</td><td class="cost">none</td><td class="tgt">90 days, standing</td></tr>
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</table>
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</section>
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<section class="area">
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<div class="area__head"><span class="area__no">05</span><h2 class="area__title">Backup</h2></div>
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<span class="lbl lbl--done">Done</span>
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<ul class="done">
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<li><b>The server is backed up.</b> The Synology NAS syncs its data to the server, and the server is backed up online (off-site) with daily incrementals, verified running.</li>
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<li>Firewall and network configuration backed up.</li>
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</ul>
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<span class="lbl lbl--todo">To do</span>
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<table class="todo">
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<tr><th style="width:52%">Action</th><th>Owner</th><th>Cost</th><th>Target</th></tr>
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<tr><td>Repurpose the Synology NAS as the onsite backup for the server (with off-site backup continuing)</td><td class="own">ACG</td><td class="cost">labor</td><td class="tgt">60–90 days</td></tr>
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<tr><td>Run and document a test restore</td><td class="own">ACG</td><td class="cost">labor</td><td class="tgt">90 days</td></tr>
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<tr><td>Confirm and document the retention policy</td><td class="own">ACG</td><td class="cost">none</td><td class="tgt">60 days</td></tr>
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</table>
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</section>
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<section class="area">
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<div class="area__head"><span class="area__no">06</span><h2 class="area__title">Assistive technology (persons served)</h2></div>
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<span class="lbl lbl--done">Done</span>
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<ul class="done">
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<li>Helpany "Paul" resident-safety sensors: ceiling radar fall and motion detection with <b>no camera and no microphone</b>, rolling out floor by floor.</li>
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<li>Building-wide WiFi supporting resident and family connectivity.</li>
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</ul>
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<span class="lbl lbl--todo">To do</span>
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<table class="todo">
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<tr><th style="width:52%">Action</th><th>Owner</th><th>Cost</th><th>Target</th></tr>
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<tr><td>Complete the Helpany rollout; move sensors to their own protected network segment</td><td class="own">Helpany + ACG</td><td class="cost">vendor + labor</td><td class="tgt">90 days</td></tr>
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<tr><td>Inventory all resident-facing technology (nurse-call / pendants, assistive listening, resident WiFi for telehealth) into this plan</td><td class="own">Cascades + ACG</td><td class="cost">none</td><td class="tgt">next review</td></tr>
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</table>
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</section>
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<section class="area">
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<div class="area__head"><span class="area__no">07</span><h2 class="area__title">Disaster recovery & continuity</h2></div>
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<span class="lbl lbl--done">Done</span>
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<ul class="done">
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<li>Documented, proven power-outage procedure: scripted clean shutdown of core systems and <b>verified clean recovery</b> (exercised June 2026).</li>
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<li>UPS battery backup installed on core equipment and all network switches; off-site backup running.</li>
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</ul>
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<span class="lbl lbl--todo">To do</span>
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<table class="todo">
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<tr><th style="width:52%">Action</th><th>Owner</th><th>Cost</th><th>Target</th></tr>
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<tr><td>Write the formal disaster-recovery / business-continuity plan with recovery-time targets</td><td class="own">ACG</td><td class="cost">labor</td><td class="tgt">90 days</td></tr>
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<tr><td>Documented restore test (with area 5)</td><td class="own">ACG</td><td class="cost">labor</td><td class="tgt">90 days</td></tr>
|
||
<tr><td>Server redundancy (pairs with the server refresh project)</td><td class="own">ACG + Cascades</td><td class="cost">project quote</td><td class="tgt">FY project</td></tr>
|
||
</table>
|
||
</section>
|
||
|
||
<section class="area">
|
||
<div class="area__head"><span class="area__no">08</span><h2 class="area__title">Virus & threat protection</h2></div>
|
||
<span class="lbl lbl--done">Done</span>
|
||
<ul class="done">
|
||
<li>Managed endpoint detection & response (EDR) on every managed device (about 35), <b>including the main server</b> (completed July 2026).</li>
|
||
<li>Microsoft Defender and Exchange Online Protection on email; managed monitoring and patching on all devices.</li>
|
||
<li>Legacy agents from the previous IT provider removed from the server.</li>
|
||
</ul>
|
||
<span class="lbl lbl--todo">To do</span>
|
||
<table class="todo">
|
||
<tr><th style="width:52%">Action</th><th>Owner</th><th>Cost</th><th>Target</th></tr>
|
||
<tr><td>Remove remaining legacy agents: DESKTOP-TRCIEJA (retires with its replacement) and DESKTOP-F94M8UT (powered off; completes on power-on); finish console cleanup</td><td class="own">ACG</td><td class="cost">labor</td><td class="tgt">30–60 days</td></tr>
|
||
<tr><td>Standing coverage audit: every device reporting into managed security</td><td class="own">ACG</td><td class="cost">none</td><td class="tgt">quarterly</td></tr>
|
||
</table>
|
||
</section>
|
||
|
||
<div class="band-label">Supplementary areas</div>
|
||
|
||
<section class="area supp">
|
||
<div class="area__head"><span class="area__no">+</span><h2 class="area__title">Communication technology</h2></div>
|
||
<p><b>Done:</b> voice system consolidated onto an isolated voice network (37 devices); WiFi optimized building-wide; email authentication enforced.</p>
|
||
<p><b>To do:</b> dedicated 5 GHz network for phones and Helpany sensors (improves call reliability); replace the Bistro phone; voice quality-of-service; then the supervised move to next-generation WiFi (WPA3 / 6 GHz). Owner: ACG + Vertical + Helpany; 90 days.</p>
|
||
</section>
|
||
|
||
<section class="area supp">
|
||
<div class="area__head"><span class="area__no">+</span><h2 class="area__title">Services purchased / contracted</h2></div>
|
||
<p>Managed IT (ACG, prepaid block), Microsoft 365, ALIS (Medtelligent), hosted voice (Vertical), dual-WAN internet (Cox), online backup, firewall & network (Netgate / UniFi), managed security, resident safety sensors (Helpany), plus line-of-business software.</p>
|
||
<p><b>To do:</b> the renewal / BAA tracker (area 4) becomes the single register for all vendors.</p>
|
||
</section>
|
||
|
||
<section class="area supp">
|
||
<div class="area__head"><span class="area__no">+</span><h2 class="area__title">Use of AI</h2></div>
|
||
<p><b>To do:</b> adopt an AI acceptable-use policy for staff (30 days); evaluate Microsoft 365 Copilot under HIPAA guardrails; build the cross-system KPI dashboard (ALIS, QuickBooks, Bill.com, Relias, CRM, TELS, Focus HR) as the sanctioned analytics path: Phase 1 scheduled exports to SharePoint and Power BI, Phase 2 automated data feeds.</p>
|
||
</section>
|
||
|
||
<footer class="foot">
|
||
<div class="foot__note">
|
||
Cascades of Tucson's technology plan, prepared with Az Computer Guru. Reviewed at least
|
||
annually by Cascades leadership; updated as projects complete. Confidential to Cascades of Tucson.
|
||
Revision: initial draft, July 15, 2026.
|
||
</div>
|
||
<div class="foot__balance">
|
||
<div class="k">Prepaid support balance</div>
|
||
<div class="v">37.5 hrs</div>
|
||
<div class="k" style="margin-top:4px;letter-spacing:.1em;">as of Jul 10, 2026</div>
|
||
</div>
|
||
</footer>
|
||
|
||
</div>
|
||
</body>
|
||
</html>
|