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Horseshoe Management - Client Information
Client Name: Horseshoe Management Status: Active Last Contact: 2026-01-20
Recent Issues
2026-01-20: Glance Screen Sharing Error
Issue: Visitor Event 12 - No enabled servers found between server versions 2.2.2 and 2.2.2 Tool: Glance (screen sharing with Intuit support) Status: Version mismatch between client and Intuit's Glance server
Solution Provided:
- Update Glance client to latest version
- Request fresh session link from Intuit support
- Alternative: Use Quick Assist, Teams, or Zoom if Glance continues failing
Services Provided
- Remote support
- Intuit/QuickBooks assistance
- Screen sharing troubleshooting
Contact Information
(Add contact details as needed)
Session References
- 2026-01-20: Glance version mismatch issue