1.2 KiB
name, description, metadata
| name | description | metadata | ||
|---|---|---|---|---|
| feedback_syncro_preview_mandatory | Every Syncro write needs a payload preview + explicit confirmation BEFORE posting — including hidden/internal notes. |
|
Before ANY Syncro POST (ticket, comment, line item, invoice) — including hidden:true / do_not_email:true internal notes — show Mike the full payload and wait for explicit confirmation. Do NOT post-then-report.
Why: Syncro comments cannot be edited or deleted via API; a wrong/redundant/alarmist note becomes permanent client-record. The preview gate is the only chance to catch it. On 2026-06-09 (Kittle BEC) I bypassed the preview on most running internal notes and posted directly — one of them re-framed an already-remediated account ("Ken also compromised") as a fresh event, which then couldn't be undone. Mike: "you bypassed the mandatory preview and posted that syncro note without any oversight."
How to apply: Treat the /syncro skill's "show the full payload and wait for explicit confirmation" rule as absolute — no internal-note exception, no "I'll just log this quickly." Draft → show → wait for yes → post. See feedback_refresh_session_history_first.