claudetools/projects/radio-show/audio-processor/training-data/transcripts/2010-10-02-hr1/transcript.srt

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From my heart and from my hand, why don't people understand my intention?

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Computer running slow?

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Avoiding.

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Caught a virus?

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Yeah.

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Wait, wait.

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Does your computer seem to have a life of its own?

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Malfunction.

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Need input.

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The computer guru is here.

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I got you.

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Call in now.

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751-1041.

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That's 751-1041.

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Now it's Mike Swanson.

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Your computer guru.

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On 104.1 The Truth.

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Hello and welcome to the Computer Guru Show.

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My name is Mike.

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Here to deal with your technology needs and treat you like a real person in the process.

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So far, Crystal has racked up two epic fails in a row.

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And the show is only about a minute into it already.

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So, how are you doing today, Crystal?

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Other than losing my brain for a minute right there, I'm good.

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All right.

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Yeah.

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So, for those of you who have listened often, it's a little bit of a, there's a pattern going on here.

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So, Crystal, epic fails at the beginning of the show the last three weeks in a row.

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So, it's awesome.

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So, if you want to be part of the show, 751-1041, we'd love to talk with you and talk about any technology issues you might be having.

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And it'll be nice.

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I'll even try to resolve it without calling you any names or anything.

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Because I normally don't call people names anyway.

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Randall is out today because he has got some family emergencies that he's dealing with.

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So, best of luck to Randall's family and hope everything's going well for him.

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There's all kinds of stuff.

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To go back to my failing really quick, since I was on the phone a second ago, at least I've gotten all the fails out of the way at the beginning of the show.

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We'll see.

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Well, no, I'm just saying, like, the past couple weeks, it was all at the beginning.

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Yes, yes, all right.

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And that was good for the rest of the show.

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So, now you're doing great.

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Yeah.

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Do you know that one of the things that you can find on Google Street View is dead people?

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No.

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Apparently.

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Are people looking for dead people?

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No, they just happen to be just laying on the side of the road and the Google truck drives by and takes pictures.

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And does nothing about it.

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I don't.

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Well, it was in Brazil.

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And apparently, from the other pictures I saw that they took, there's people laying all over on the streets anyway.

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Those just happen to be less alive than the other ones.

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So, in Brazil, people just lay around on the street.

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Is that what you're trying to say?

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I think there's a lot of that, according to the pictures I saw.

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Wow.

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So, it's unknown whether or not the driver of the Google vehicle actually even noticed.

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Yeah, because they're just driving around doing their thing.

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So, I don't know.

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I don't know.

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If I saw somebody lying down by the side of the street.

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I would automatically think there's something wrong with them.

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But either maybe the streets are really clean in Brazil and people take naps on them a lot.

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Oh, no, no, no.

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Or they're just, you know, really drunk and passing out.

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It certainly did not look clean.

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Wow.

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Who knows?

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It's, what can I say?

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If you, never mind.

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Google, Google's taking pictures of dead people, which is awesome.

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Now, there was somebody last year, actually, some kid who was faking it, laying on the ground and got all kinds of attention about it.

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Because he was faking being dead?

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Yeah.

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And, you know, they got Google all up in arms about it.

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You know, people were all upset that, you know, they were filming dead children on the street.

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And it turns out the kid was faking it.

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These guys are not faking, apparently.

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I wonder how they verified that.

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Maybe they went back later.

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Yeah.

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Did they?

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Yeah, exactly.

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Was somebody like, hey, that person's dead?

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Or was it really obvious once you could actually see, like, look at it?

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It was fairly obvious.

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Fairly obvious.

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So, are you irritated by commercials being louder than they should be?

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You've probably heard about this in the news.

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The CALM Act is when Congress is passing a law that says that commercials cannot be louder than the show, when you're watching TV.

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Right.

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Oh, that happens all the time.

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You have to play with the volume?

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Yeah.

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I always thought it was a rule, by the way.

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I always thought, wow, it should be a rule already.

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I don't think there needs to be a law about it.

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Here's the bigger issue of it for me, though.

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I mean, the bigger problem for me is that there are certain salesmen, in order to sell their product,

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think that the only way to sell that product is to scream really loud at you.

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That's true.

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Rather than have a product that's worth paying attention to,

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they think that they have to amp up the volume on your commercial, you know, to get your attention.

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And it's just like websites with music, by the way, for me.

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Immediately, if I go to a website and it starts playing music of any kind, I am immediately off that page.

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I don't even read it.

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I just close it because it's, don't do that to me.

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Yeah, that is pretty annoying.

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I mean, I don't have that issue a lot because I don't have speakers on.

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Well, I mean, okay, that sounds weird.

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You don't have that issue at all if you don't have speakers.

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Yeah, well, okay, because usually when I'm, I don't know, usually when I'm on the computer, it's here,

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and unless I'm doing something involving audio, the speakers are turned off.

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Yeah, that's true.

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So sometimes I'll be looking something up or, you know, doing stuff that needs to be done,

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and it'll be playing stuff, but I won't even know it.

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You know what the point is for me?

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Yeah.

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Yeah.

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Yeah.

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a commercial you should you should be selling a product that's worth selling rather what that can

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get people's attention on its own merits rather than just screaming at them and even making it

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quieter might make get your attention just because you're so used to being loud right because you

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if you can't go any louder try quieter maybe that'll make people go hey what's going on

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um the louder thing is very irritating though especially like if you've got

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in certain channels you know the regular programming is fairly quiet so you can't

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turn it way up to hear it in the first place and then you have this commercial that's running at

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you know 900 decibels and and blows your windows out that's a little irritating it bothers me

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so i'm glad that they're putting some sort of rule in there but i don't think it should come

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down from congress i think it should be more like a the network is more of an fcc thing well the

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networks should say hey if you want to run commercials on our network or the individual

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stations who say that then they have to you know to fall in line with with these particular volume

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levels

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um i i don't like the idea of government being involved in in anything as far as rules are

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concerned when it comes to free speech so uh because somebody's going to make the argument

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that it's a free speech thing you know they're going to say well i have the right to say it

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louder than anybody else um i think that the the network should set some sort of rules up that say

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these are the volume levels you have to hit or we'll auto level it for you and it seems to me

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that technology exists i mean right here on this board there's volume leveling information

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right here in front of me no there's not so there is it's all a thing of your imagination

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oh crystal um it's it bothers me that that there's rules being put in place that are

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that it should be first of all common sense and then secondly the network should control it or

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the individual stations i don't think it should come down to the federal government telling us

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to do or not do anything because that's just how i am it's just the way i operate it does seem like

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what you're talking about it could become kind of a slippery slope where it's like okay well we find

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this way and then we're going to do it the other way around and then we're going to do it the other way around

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part of commercial is annoying too so let's just say you can't do that right right can't have any

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flashy lights or anything like that yeah it seems like if they start doing that they could you know

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keep doing more stuff yeah let's go ahead and take a call shall we let's see we're gonna pick

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up the line here hello you're on the air computer guru yeah this is mike and crystal it is this is

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randy i've been i have a two thing that happened on thursday night with your lights and okay i

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don't know if you got in on that but the news i guess it was flash 10 one something like that 10.

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right and then i watched this video um it's anti-climatic now uh ever since if i click on

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internet explorer windows comes on and tells me awesome sorry on the wrong thing well i don't

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you probably didn't click on the wrong thing probably what happened is you had sort of a

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dormant infection that required a newer flash player to actually uh to take place which happens

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every so often um and unfortunately without knowing exactly which infection you have it's

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gonna be hard for me to tell you how to resolve that however there are some tools can you i mean

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is the machine functional at all can you get around on it right now i can read exactly what

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the message says it says that this is the microsoft security's essential alert this big red x program

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attacker and that being part of the call c is the awesome isn't that great do you have another

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browser installed on the machine expect on firefox fire okay so you've got a you've got a rogue

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it's not by yourself uh unless uh if you can get to get to my website there's a tools section or

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like a links and free stuff yeah i have uh run a vast my boot didn't find anything and malware

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bites i didn't find anything you're in trouble then it probably actually is microsoft security

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all right the anti uh my brain is not working hold let me drink caffeine here yeah get some coffee

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um microsoft security essentials okay uh chances are those what's happened is security essentials

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is confuzzled

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it thinks that everything that's an executable is an infection and and that's possible i haven't

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seen it with security essentials i've actually seen it with other antiviruses before and i'm

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on windows x i can't believe i can get something that dangerous on a dial-up but no you can still

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get it just slower so um you should probably bring it down let me look at it okay and uh

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what can get you straightened up and cleaned up and i'm still running the antivirus special by

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the way it's it's cheaper than normal cheaper than for the formal lights out there i would say

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be cautious yeah well the the difference is

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that when when i say it's cheaper than normal it doesn't mean that it's it's uh just some airplane

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flying low yeah there should be some better picture than that i was really i sacrificed my

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whole computer for watching an airplane land this airplane's landing at davis

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that's not a ufo there goes my computer yeah well thanks for the call bring it on by let me look at

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it and one more quick thing is that the button that will will try to for commercials well that's

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pretty interesting oh yeah and i think

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magnivox does that as well the older magnivox yeah you have to take two that comes with the tv

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and there's a certain setting that you use that will make all yeah well i know that they used to

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offer that with some tvs but my tv doesn't do it i'll tell you that much okay thanks for the call

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if you want to be part of the show 751-1041 we'd love to talk with you about whatever technology

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issues you might be having we're going to talk about some tv act here actually google tv and uh

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apple tv and other tv anyway stick around we'll be right back welcome back to computer guru show

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my name's mike here to deal with your technology needs and treat you like a real person in the

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process give us a call 751-1041 if you'd like to be part of the show and we can see what you do to

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answer any of your issues we'll un-issue-fy you because uh so many people have issues including

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you uh yeah well right now i'm having issues with the the kqth network as far as getting online um

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i'm not having any issues like that yeah yeah yeah i don't want to hear it so here's the deal

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is that at the old studio before we moved into the studio we were at the old studio and we were at the

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new fancy state-of-the-art awesome looking studio um i could get online pretty easy

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not so much anymore and the old studio is much more cave-like yeah there are no windows no

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windows i actually you know i miss the old studio i like the i kind of do too especially since it's

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a lot closer to my house yeah well yeah i'm all irritated now because uh i use an instant messenger

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to communicate with crystal as far as who's calling and a brief description of their problem

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and at the moment uh it isn't working well it is now but it has been not working the entire show

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so far so i've just been guessing on who i'm talking to interestingly enough there they sort

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of have a corporate policy to lock me out of here which is probably why it wasn't working but never

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stops me from getting online so let's take another call here we're going to talk to joe hello joe how

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you doing hi thank you how are you i'm i'm wonderful how may i help you great um i was

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i just actually had this problem um fix itself but i'm wondering if it's a problem even though

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it's fixed um i have a gmail account and i have a university account i have my university email

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going into the gmail account and um i just i was wondering what was going on because i i usually

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get a lot of email haven't been receiving anything and about five minutes ago i received 30 emails

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um and some as far back as the

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yeah well that's interesting yeah yeah i thought but i would get like one or two here or there

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and but i mean nothing and all of a sudden these 30 emails came up and i'm wondering is it i mean

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is that normal all right so how are you checking your email um i go to my gmail and it also syncs

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up to my blackberry so that i can when something comes in it comes up on the blackberry okay so

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you have a university account

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that you're checking with the gmail account yeah and you suddenly got a whole bunch of messages

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all at once in your gmail account even if you go to my university account it actually forwards

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everything over automatically so none of them appear in my inbox at all anyways so if i were

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to go there i wouldn't see anything anyways right everything goes right over but i was wondering

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because i i get quite a few emails and nothing happened and all of a sudden well i'm just going

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to have to take a guess on this and

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because i i don't know exactly how it's set up and all of that so i will give you uh let's just say

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an educated guess we'll eliminate some some possibilities based off of what we know in the

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world i would suggest that it's way more likely that there was some sort of a transfer agent

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problem or a mail server problem on the university side than there is that google suddenly stopped

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working for you for a couple of days okay uh so i imagine that maybe there was some type of an

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issue where mail got hung up in the queue

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on the university side then finally just went through but i i mean i really can't imagine that

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there is some issue large enough to cause a google server to misbehave for longer than a minute or two

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oh okay and you know what i mean i i will probably confirm that then on monday i'll just ask a few

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other people and see if they have the same problem then if they have sort of the same setup as i do

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well i would like to know that but um you know it just seems to me that that's the most likely

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explanation for what's going on there okay good

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gosh all right well that's really good to me well thank you very much oh you're quite welcome

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have yourself a wonderful day you do the same all right bye oh what a day i'm drinking my caffeine

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so it's all good you're awfully cheery and it kind of scares me i know i've been in i've been

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in a really good mood the last couple of days which is really weird i agree yeah because normally i'm

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i'm a little weirded out right now a little cranky yeah sometimes sometimes sometimes and when you're

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not cranky you're not usually like a little bit cranky you're not usually like a little bit cranky

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as cheerful as you are right now really i mean it's not that you're like you know you're just like

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mellow i guess yeah i'm usually pretty calm and what's funny is that it's similarly to the people

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saying that you know i'm just pretty chilled you know and and patient usually um it's amazing i get

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like three people a week that come into the shop and they'll be like oh are you the one on the

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radio and i'll be like yeah and they'll be like you're way younger than i thought you'd be do i

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sound that old i don't think so

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but oh man i mean it's i don't know people people think i'm like 50 or something i don't think you

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sound that old i don't know what the deal is but apparently i sound old on the radio

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well maybe that or you just look young except that if they're thinking that you're 50 that is

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i don't know they never give an age they just say you know i'm younger than i thought so maybe they

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just think you look younger that could be it that could be a couple might just be a young looking

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guy so i can either take it or i don't know i don't know i don't know i don't know i don't know

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i can either take it as a compliment that i look younger than i sound or i can take it as a as a

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compliment that i sound older than i or an insult as i sound older than i am yeah or maybe it's not

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an insult i don't know uh but it's it's the same reaction from everybody it's not like there's a

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different reaction it's if i if they come in the shop and they ask oh are you the one on the radio

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and i say yes i know exactly the words they're going to come out of their mouth next you look

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younger yeah i thought you'd be older you know at least they're not saying that you're uglier than

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that would be a real insult well i do have a face for radio so oh my god so i sound old apparently

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is really what it is now there's some somebody's making a big deal about this did you hear about

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the shooting in texas that somebody went all crazy with an ak-47 in texas um did it happen

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this week i believe so then no all right so apparently at the university of texas in austin

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somebody decided to go to school with an ak-47 and start shooting people

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and then shot him

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himself you would think that the news would be about him going in there and shooting people

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yeah right but there's a certain spinoff of the news that's saying you know how we could tell

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he was going to shoot somebody he didn't have a facebook account what yes so people are drawing

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the correlation between not having a facebook account and being a killer because obviously

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you must be evil obviously he was anti-social he was a loner you could tell that he had like

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no notes by his non-facebook page yeah because you know nobody nobody that is ever going to do a

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bad thing is ever going to have a facebook facebook should not be this intertwined with the

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the fabric of society it should not be that involved where you would be like if you know

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what if you don't have a face count a facebook account i can't trust you because you might be a

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killer you might i can't go look up all your personal information on facebook if if you don't

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have a facebook account you obviously like to be a killer you might be a killer you might be a killer

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social skills oh my gosh rather than you know rather than the people that would just talk to

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each other in person stick around we'll be right back after the news welcome back to the computer

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guru show my name is mike here to do what your technology needs and treat you like a real person

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in the process give us a call 751-1041 if you would like to be part of the show crystal brought

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up a good point during the break that uh maybe he was a the shooter who wasn't on facebook was

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really upset because nobody was going to his his myspace page anymore that's what you get for not

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checking my myspace

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yeah myspace is you know it was it was huge it's still fairly big and it's in its own right

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but yeah it is so dated it is so like last year you know i liked i liked how you could do your

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whole profile thing on myspace though i did like that where you could you know have the background

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and have a theme that was actually the biggest problem with myspace actually really yeah because

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people would in a part people would embed malicious code oh viruses into their profiles and they didn't

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like it was the tools that they've you know the pimp my myspace page yeah utilities they would

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inject bad stuff into everybody's pages and then infect everybody that's no good i went there is

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this page that helped you to create like your own thing like profile right that's the one i would

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usually use so i'd get to i don't know i hope i didn't you were part of the problem yes you were

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part of the problem now i know why you don't have a computer no oh i didn't have a computer way

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before my space because you were

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you were the killer of machines all right so do you have one of those android phones

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no if you do fellow listeners if you do then uh you might be interested to know what's happening

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with your data now you notice when you install an app on one of these phones it says hey

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this application will have access to all of these types of data that available to it you know like

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some of them say they'll have address to you or access to your uh the call state so it knows

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whether or not you're in a phone call or you know you're in a phone call or you know you're in a phone call

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gps locations stuff like that well it turns out that somebody built this really nifty utility

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it's called taint droid and uh you can install it and it'll tell you what the applications are

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doing with your data not necessarily here's the problem is that you you install the application

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and it says hey this application has access to look at this information on your phone which is

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fine if it's just looking but the point is is that they found that some applications are not

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only just looking at the app but they're also looking at the app and they're looking at the

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data but taking that data and sending it off to advertisers so for instance if you're um as an

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example and a fake example by the way um you have like some rinky dink twitter app on your phone

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not the real twitter one not the uh the official twitter application but one of the other ones that

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came out earlier that particular application knows where you're at knows your gps location

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has access to like where

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you're at and all that stuff and they could be sending that to advertisers to say you're at this

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location at this time now under normal circumstances that's probably not necessarily a bad thing or you

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know it's not great but it's nothing harmful um and the reason i'm saying that is because we're

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going to get to something that google's doing in a little bit um but there are other applications

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that have access to more sensitive information like your address book or other files that are

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stored on there or passwords that are saved for your gps location and they're going to be sending

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that to your uh websites so these are are things where the developers need to be a little more

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cautious and and google i think needs to do a better screening process as far as what applications

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are doing with your data now google hasn't had a chance to really address this yet just because it

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came out a couple days ago and it's being released the info their study is being released soon um i

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suspect that google will probably address this in such a way that they will disallow access

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to send data out to advertisers and they're going to be sending that to advertisers and they're going

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to be sending that out uh of the phone to certain advertisers or they'll make it harder for the

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applications to actually collect data from the phone like for instance there's a video game that

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i installed on there you know because i was bored and sitting on the couch one night i'm just like

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hey i'm going to install this app and play a video game and i noticed in the during the install

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process it said this particular you know game is going to have access to my address book to my

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phone book and i'm like well why why does it need that it's just this

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little game and uh so i didn't install that one and and i think you should be more uh careful about

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the applications that you install on your phone whether or not it's an iphone or an android phone

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or blackberry you should be careful with that because people use their phones for everything

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you know phones have lots of data in them now yeah and if that game is going to go in and get

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your address book what is it going to do with all that information that's a great question and that's

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where this this application the the taint droid will will let you know because it'll give you

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real-time access so it'll show you

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exactly what's happening with the data on your phone so you can check it out it's available on

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the market if you have an android phone um i'm going to run it on mine later just to see what

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what data is going where on my phone i'm really curious about that now google's actually got a

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plan that they're going to do something that's both interesting and frightening at the same time

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the plan that google has is to be able to answer your question before you ask it are they going to

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put microchips in our minds no it turns out something's going to happen so i'm going to

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tell you what it's going to be based on patterns and other things um for instance most people have

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smartphones these days which have gps locations in them right yes okay and gps you know the phone

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knows where you're at all the time right it says you are here you know turn left if you want to go

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somewhere else it knows where you're at so if if google can find a way to safely without violating

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too many privacy laws to say okay we know where you're at and we know about you know about your

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history and your patterns like say for instance you go to lunch between 11 and 11 30 you leave for

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lunch almost every day right let's just say that it knows that okay how does it know that well it

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knows where you're at with your phone oh because it's tracking me it's tracking you all right so

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it knows that you leave where you are most of the time at 11 to 11 30 and you show up at a restaurant

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somewhere in the vicinity at a certain time and it knows what types of restaurants those are of

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course of course

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so what's not to stop it from being getting to the point where you could just be going somewhere

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and you look at your phone somewhere around 11 30 or so and your phone says you're probably hungry

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right now and we know what types of food you like here's what's nearby i would be totally creeped out

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so apparently the goal is is that google says they want to be able to answer your

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your search request before you even ask it that's that i think it's cool technologically

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straightforwardly

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that is really cool i really don't like the fact that they're tracking my every move though they're

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already tracking your every move i don't like that though i don't think my phone has a gps so i think

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all cell phones have gps you know what well i guess this was a few years ago but my phone got stolen

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and i asked them if they could like track it and they told me no no they won't turn it on for you

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unless they did all nine oh no i was trying to get them to turn it off because i didn't want them to

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bring up charges but i was like can you find out where it is what i'm saying is that they won't

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they won't turn on the location server and they're not going to be able to turn it on for you

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they don't care they want you to buy another one that's just mean i loved that phone and they

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weren't selling it anymore now if you had a droid phone there's a a location service an application

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you can install on your droid by the way if you have a droid phone and you want to locate your

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phone there's a droid locator app where you can just send it a text message either from the google

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voice page or from another cell phone and it'll do all kinds of cool things like depending on

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which code you send you can have it wipe all the data and it'll do all kinds of cool things

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on the phone you can have it turn on the gps and show you a map of where that phone is

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or you can just have it be irritating or lock the phone yeah so it's cool service and you know

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so how do you do you just go onto a computer to access it you can go onto a computer or another

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cell phone okay and and locate your phone and issue commands to it now all of the smartphones

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have some type of feature like this blackberries have a built-in service for this and iphones at

375
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the mobile me stuff will allow you to do something similar where you'll

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be able to either wipe the phone remotely or it'll just clear all the data off of it so that

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even if they do have your phone they can't get any of your encrypting or incriminating information

378
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the other option is that you can just have it lock the phone let's say for instance you don't

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have a password on your phone you can set one remotely so that the phone will lock itself and

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unless they enter the right code they can't get into the phone or the other option is that you

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can geolocate the phone and say i want to know where you're at on this map right now which could

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be dangerous but but the only thing like if your phone went missing or stolen or whatever i think

383
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the geolocating one would be the more because otherwise i mean you can still just get it to

384
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be shut off yeah you know because you can you can just make a phone call and get it shut off

385
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but if you can locate where it is especially how expensive phones are now it depends on what you're

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interested in most people are just interested in keeping their private data private so they

387
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could just wipe the phone they don't care about that they pay fifty dollars for their deductible

388
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not on an iphone and they get a replacement phone because i guess with smartphones you have a lot of

389
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personal info on there yes i mean i use mine it's a regular computer it's got all kinds of stuff on

390
00:31:03,859 --> 00:31:09,720
it and you know customer data stuff like that that you know i want to keep safe so keep a password on

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it and i have the the the wipe service on it if i need it you know if i lose the phone which i don't

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do very often normally i break them but if i lose the phone then i can wipe it out remotely let's

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talk to jason hey jason how you doing oh pretty good mike how are you i'm doing great i got a

394
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question for you um i had a virus like a month ago and uh and i got it removed by using malware

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bites and then last week uh the computer shut down on me and when i restarted back up it would

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just go like into where safe mode's at it's a black screen and just start counting and it won't

397
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go any further than that it kind of loops back and forth right so then i tried doing a system

398
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restore on it i did the recovery desk and everything right and then i

399
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tried loading the recovery disk it starts for me in the hard drive and then the error message

400
00:31:59,680 --> 00:32:06,380
pops up and that's as far as i get i can't get what's the error message uh it's a bunch of

401
00:32:06,380 --> 00:32:16,299
numbers it's uh zero x 200 1100 and then 100 is the code number and i looked on google and i

402
00:32:16,299 --> 00:32:20,940
really can't find any thing that refers to that error message so i thought i'd call you and see

403
00:32:20,940 --> 00:32:25,960
if maybe you have run into that before is there any like plain english stuff next to that zero x

404
00:32:26,619 --> 00:32:34,309
something um i think it's a failure to i don't remember what it says in english though i have

405
00:32:34,309 --> 00:32:38,980
to double check that i'm not in front of right now to bring it up okay get me an error message

406
00:32:38,980 --> 00:32:45,900
an exact error message okay and you can email it to me radio at azcomputerguru.com okay and i will

407
00:32:45,900 --> 00:32:50,640
email you back the solution or at least what the problem is so then we know how to move forward

408
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most often when we see these types of problems where you end up with a cycling machine on xp

409
00:32:55,500 --> 00:32:58,500
and then it doesn't install is usually a failing hard drive

410
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but depending on what the error code is it could be a memory chip now if it says something like you

411
00:33:04,720 --> 00:33:12,160
know failed to read in-page data or uh something like uh kernel fault and non-paged area then

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that's memory now if it says something like unmountable boot device or unable to write to

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the hard drive then of course it's a hard drive issue so give me some error messages and and i

414
00:33:23,940 --> 00:33:30,940
will help you out with that i appreciate it what was that email your address again radio at azcomputerguru.com

415
00:33:31,400 --> 00:33:37,329
got it or you can send a message on twitter because i'm an az computer guru on twitter you can you can

416
00:33:37,329 --> 00:33:41,579
do it any way you want now is that the only computer you have no i have another one okay

417
00:33:41,579 --> 00:33:47,099
because if you if you that's the only computer you have you would send any emails um but you

418
00:33:47,099 --> 00:33:51,210
can also call down to the shop 304-8300 we'll help you out okay i appreciate it all right thank

419
00:33:51,210 --> 00:33:57,000
you very much for the call if you want to be part of the show 751-1041 we would love to help you

420
00:33:57,000 --> 00:34:01,680
out with whatever technology issues you might be having once again 751-1041

421
00:34:02,619 --> 00:34:21,969
we'll be right back after this break to the computer guru show my name is mike here to deal

422
00:34:21,969 --> 00:34:25,949
with your technology needs and treat you like a real person in the process that's what we're doing

423
00:34:25,949 --> 00:34:29,929
give us a call 751-1041 i'd love to help you out with whatever technology issues you might be

424
00:34:29,929 --> 00:34:36,269
having unfortunately randall is not here today he's home dealing with stuff home stuff home issues

425
00:34:37,130 --> 00:34:44,519
home issues they suck yeah they're never really good don't like the home issues so i got an email

426
00:34:44,519 --> 00:34:48,980
that asked about unlimited data plans for cell phone carriers because they're like is there

427
00:34:48,980 --> 00:34:49,400
really something that i can do to help you out with your technology needs and treat you like a

428
00:34:49,400 --> 00:34:55,219
any such thing is an unlimited data plan through your cell phone provider and it's sort of a yes

429
00:34:55,219 --> 00:35:01,960
and no answer for instance if you happen to have like a droid x through verizon the answer is yes

430
00:35:01,960 --> 00:35:09,019
on that device it is totally unlimited you could download a terabyte of information which is a lot

431
00:35:09,019 --> 00:35:14,960
by the way if you don't know what that is that's 1024 gigabytes is a terabyte it's a lot of data

432
00:35:14,960 --> 00:35:18,920
now most of the most of the providers set at five

433
00:35:19,579 --> 00:35:25,559
gigabyte cap on your data usage now that's particularly when you're using like a laptop to

434
00:35:25,559 --> 00:35:31,380
connect to a cellular network so if you have like a little air card in there or you're tethering off

435
00:35:31,380 --> 00:35:36,699
of your device you have a five gigabyte limit now and once you hit that limit that's where things

436
00:35:36,699 --> 00:35:42,719
get different depending on the carrier for instance if you have a regular broadband account

437
00:35:42,719 --> 00:35:48,880
through verizon and you hit five gigs and you go over then you are charged an overage amount

438
00:35:49,579 --> 00:35:55,539
so you get charged extra money now if you have a month-to-month or a prepaid wireless account

439
00:35:55,539 --> 00:36:02,949
same card same laptop and you and you hit your five gig limit suddenly the internet just stops

440
00:36:02,949 --> 00:36:08,829
so they just cut you off once you hit your five gig limit now if you're tethering through a droid

441
00:36:08,829 --> 00:36:17,980
phone right using the official verizon tethering application then your phone will still get data

442
00:36:17,980 --> 00:36:21,889
at five gig but your laptop if you go over will get your data at five gig so it's not like you're

443
00:36:21,909 --> 00:36:27,960
will incur an additional fee so you got to be a little careful about that if you're using let's

444
00:36:27,960 --> 00:36:36,530
say you have a rooted phone and you're using a let's just say a not official tethering application

445
00:36:36,530 --> 00:36:40,949
then your phone actually doesn't know the difference between its own data and the laptop

446
00:36:40,949 --> 00:36:47,840
data and thus you were not charged for an overage pretty interesting stuff now if you have at&t

447
00:36:47,840 --> 00:36:57,690
or uh i'll say at&t at&t does tiers right so their highest one they offer is five gigabits

448
00:36:57,690 --> 00:37:06,500
or five gigabyte five gigabits five gigabyte you thought i said something else uh five if you hit

449
00:37:06,500 --> 00:37:12,719
the five gigabyte limit then you're going to be charged additional fee with the at&t plan now

450
00:37:12,719 --> 00:37:16,559
that's if you can afford the five gigabyte plan because it's it's kind of expensive

451
00:37:17,500 --> 00:37:20,349
um if you have cricket or

452
00:37:20,349 --> 00:37:20,989
one of the other things that you can afford is the at&t plan so if you have a at&t plan

453
00:37:20,989 --> 00:37:25,750
one of the other cricket like providers then what they do is once you hit your five gigabyte

454
00:37:25,750 --> 00:37:31,530
limit they just throttle you meaning that you're it slows down to a crawl it still works but once

455
00:37:31,530 --> 00:37:35,849
you hit that limit it makes it very very slow for you to do anything but you can still function if

456
00:37:35,849 --> 00:37:42,119
you need to for at least crucial items so the truth is is that they're if you're using a laptop

457
00:37:42,119 --> 00:37:47,199
and you're trying to connect to the internet through a cell phone network you can pretty

458
00:37:47,199 --> 00:37:51,840
much count on five gigabytes being your limit now a lot of people think well that's a huge amount of

459
00:37:51,840 --> 00:37:56,639
information and it is so normally the people that would complain about this are those that are

460
00:37:56,639 --> 00:38:02,860
downloading movies or doing some type of torrenting or other not necessarily legal

461
00:38:02,860 --> 00:38:09,960
activities on their computer so they're using more bandwidth than the average user most often

462
00:38:09,960 --> 00:38:15,960
we see people that are are using about a gigabyte a month or so and that's just for normal usage

463
00:38:15,960 --> 00:38:22,000
checking your email getting online looking stuff up just normal everyday stuff once you start

464
00:38:22,360 --> 00:38:26,840
into streaming video and all this other stuff then your data usage goes way up so if you're

465
00:38:26,840 --> 00:38:34,400
watching let's say netflix on your ipad tethered to your iphone then you can you can pretty much

466
00:38:34,400 --> 00:38:38,219
count on a whole bunch of data and you're going to watch a few movies and then you're going to be

467
00:38:38,219 --> 00:38:42,619
out of bandwidth for the month and either pay extra or be cut off depending on which plan you

468
00:38:42,619 --> 00:38:49,780
have so hopefully that answers the question uh if unlimited data plans are are hard to come by

469
00:38:49,780 --> 00:38:52,739
and especially in the cell phone world now if you're wired yeah

470
00:38:52,820 --> 00:38:58,699
go nuts do anything you want unless you live on the east coast that's you know that's just how

471
00:38:58,699 --> 00:39:04,440
that works you know east coast they tend to uh they tend to cap you a lot which is kind of

472
00:39:04,440 --> 00:39:09,280
interesting and it's and it's probably because verizon owns all of the wired networks out on

473
00:39:09,280 --> 00:39:17,909
the east coast so don't be downloading movies getting yourself in trouble yeah you know i'm

474
00:39:17,909 --> 00:39:23,190
looking at you yeah you're just i'm a big movie downloader on my non-computer yeah yeah on your

475
00:39:23,190 --> 00:39:25,199
phone my non-smartphone

476
00:39:25,219 --> 00:39:31,780
smartphone all it downloads is dumb movies like dumb and dumber

477
00:39:31,780 --> 00:39:39,559
all right so microsoft marks the anniversary of security essentials by the way with some

478
00:39:39,559 --> 00:39:46,230
statistics they they decided to release some data and it turns out that uh they have detected

479
00:39:46,809 --> 00:39:53,659
400 million threats since uh security essentials has been released how long has that been it's

480
00:39:53,659 --> 00:39:58,199
been a year that's a lot of threats in a year yeah at least in the latest version of it

481
00:39:58,239 --> 00:40:04,980
yeah that's that's a whole lot of infections 400 million the scary statistic is is that they said

482
00:40:04,980 --> 00:40:13,289
that only 366 million of those threats did the users opt to get rid of why wouldn't you get rid

483
00:40:13,289 --> 00:40:18,829
of a threat that's a really good question i would want to get rid of it they don't say why they just

484
00:40:18,829 --> 00:40:24,710
say that they detected 400 million threats and the users decided to get rid of 366 million

485
00:40:24,710 --> 00:40:30,289
so that means that there's like 33 million infections out there that were intentionally

486
00:40:31,030 --> 00:40:37,300
left wow for some reason or another now it could have been false positives on some of those where

487
00:40:37,510 --> 00:40:43,550
the the antivirus says hey this is a problem and the user says oh i know better that's not a problem

488
00:40:44,670 --> 00:40:48,590
but chances are that a majority of those were just people being like yeah whatever

489
00:40:48,590 --> 00:40:53,460
i'm clicking yes anyway you know i'm going to click around this so i can continue to do what

490
00:40:53,460 --> 00:40:59,340
you're telling me not to do is that kind of like when it says you're about to go over a secure

491
00:40:59,340 --> 00:41:03,360
connection kind of thing or is it but it would say there's something like

492
00:41:03,360 --> 00:41:04,340
it might be a problem but it's not a problem it's not a problem it's not a problem

493
00:41:04,360 --> 00:41:09,340
we've detected the threat would you like to deal with it now and they were like no i'm trying to

494
00:41:09,340 --> 00:41:14,559
work right now i'm trying to do this so just no leave it alone um and that's part of the problem

495
00:41:14,559 --> 00:41:19,179
with with older versions of windows especially in xp where you were bombarded and vista was

496
00:41:19,179 --> 00:41:25,599
really really bad about this is where you were bombarded with messages you know all day long

497
00:41:25,599 --> 00:41:29,500
it was telling you hey this is happening this is happening and click yes or no or whatever

498
00:41:29,500 --> 00:41:34,360
trying to get you to to be involved in the process

499
00:41:34,920 --> 00:41:41,320
it turns out that involving the user i mean no offense to the users but involving the user to

500
00:41:41,320 --> 00:41:49,610
the degree that that vista was trying to do and xp to a certain extent um is bad because what it's

501
00:41:49,610 --> 00:41:55,030
just like you get desensitized to it you no longer pay attention something pops up on the screen you

502
00:41:55,030 --> 00:41:59,130
click what you would normally click to get it to go away you don't even know what it was you're not

503
00:41:59,130 --> 00:42:05,000
even reading you don't read it all the time we get people to bring machines in and they say and

504
00:42:05,000 --> 00:42:06,420
this error popped up on the screen and they're like oh my god i'm not even reading what it says

505
00:42:06,440 --> 00:42:12,199
on the screen and everything fell apart okay what was the error message i don't know i just

506
00:42:12,199 --> 00:42:17,510
clicked past it that doesn't help the reason it doesn't help is because that error is telling you

507
00:42:17,510 --> 00:42:23,070
what's wrong and once you move past that chances are you're not going to reproduce it that error

508
00:42:23,070 --> 00:42:27,190
isn't going to occur the same way again at least not the one that caused the problem in the first

509
00:42:27,190 --> 00:42:30,429
place because then it's going to cause new errors because you have different errors after that

510
00:42:30,429 --> 00:42:34,170
right and sometimes you don't get errors at all it's just the machine's non-functional at that

511
00:42:34,170 --> 00:42:38,210
point so you should read what what's on front of you and you're going to get errors after that

512
00:42:38,230 --> 00:42:43,769
on the screen in front of you if something pops up and especially if it's like red now in in seven

513
00:42:43,769 --> 00:42:48,809
they change the color codes for errors right so if you kind of like teachers grading papers

514
00:42:48,809 --> 00:42:54,579
kind of because red is bad all the errors in xp and vista look the same right if it was either

515
00:42:54,579 --> 00:43:00,400
if it was informational or if it was a an alert that said oh my goodness something bad is happening

516
00:43:00,960 --> 00:43:06,599
or if it was something as simple as hey uh would you like to set your home page all of them look

517
00:43:06,599 --> 00:43:08,760
the same all right and it's very

518
00:43:08,900 --> 00:43:13,679
you get used to it it's the same error message doesn't matter you don't know what how severe it

519
00:43:13,679 --> 00:43:17,639
is based off of the error message and then you just get used to it and click past them and you

520
00:43:17,639 --> 00:43:22,400
get yourself infected or you kill the machine in some way or you don't notice something that's

521
00:43:22,400 --> 00:43:28,340
important now in seven they change that by making it so that if it's a severe thing it's like bright

522
00:43:28,340 --> 00:43:34,460
red and it gets your attention and and less severe things are a different color and some of them are

523
00:43:34,460 --> 00:43:38,059
blue some of them are green and some of them are just gray you know depending on how

524
00:43:38,059 --> 00:43:38,880
you're using it and you're using it in a different way so you can use it in a different way and you

525
00:43:38,880 --> 00:43:44,980
don't know how bad it is how important it is that you answer this question properly so it's important

526
00:43:44,980 --> 00:43:49,800
to read the messages that are in front of you don't get over you know just don't get

527
00:43:49,800 --> 00:43:57,440
desensitized and not pay attention now luckily in seven they don't bother you as much you know

528
00:43:57,440 --> 00:44:04,059
it doesn't pop up as many messages in order that you have to respond to so it helps out quite a bit

529
00:44:04,059 --> 00:44:08,389
now so there's lots of infections out there and you know there's people saying well

530
00:44:08,389 --> 00:44:16,940
that just goes to show how vulnerable microsoft systems are yeah not really the the issue is is

531
00:44:16,940 --> 00:44:21,659
that there's so many windows machines out there that that's the only place you're going to attack

532
00:44:21,659 --> 00:44:28,550
and it's just the way it works it totally makes sense stick around for more of the computer guru

533
00:44:28,550 --> 00:44:32,210
show coming up right after the news thanks for listening right here on wonderful one the truth

534
00:44:32,210 --> 00:44:33,250
tucson's news talk fm