48 lines
1.8 KiB
Markdown
48 lines
1.8 KiB
Markdown
# Client Overview
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## Company Name
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AT Trebesch
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## Primary Contact
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- Name:
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- Phone:
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- Email:
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## IT Contact
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- Name: Howard Enos (MSP)
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- Phone:
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- Email: howard@azcomputerguru.com
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## Contract Details
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- Service Level:
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- Hours Covered:
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- Contract Renewal Date:
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## Environment Summary
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- Total Users: 1+ (`Owner` confirmed; verify others on next visit)
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- Total Locations: 1
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- Domain Name: WORKGROUP (no AD)
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- Primary Site Address: Tucson area (timezone US Mountain Standard Time, no DST)
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- RMM Agent Count: 1 confirmed (Syncro + ScreenConnect + Splashtop all installed)
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- Workstation Count: 1 confirmed (DESKTOP-QNP3ON5) — full inventory pending
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- Server Count: 0 confirmed
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## Stack Summary (from 2026-04-17 audit of DESKTOP-QNP3ON5)
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| Category | Tooling | Notes |
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| EDR / AV | Bitdefender Endpoint Security Tools 8.26.4.628 | Primary, all 4 services running |
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| Secondary AV | Malwarebytes 5.5.4.252 | **CONFLICT** — running real-time alongside Bitdefender. Recommend uninstall or set to scheduled-only. |
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| Backup | Carbonite 6.6.0 build 670 (Dec 2025) | Cloud backup, online |
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| Remote Access | ScreenConnect 26.1.24 + Splashtop 3.8.0.4 | Both running. Splashtop likely from Syncro bundle. |
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| RMM | Syncro 1.0.200.18380 | Agent installed |
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| Office | Microsoft 365 Apps for business / Office 2024 Pro Plus | C2R 16.0.19822.20182 |
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| OS | Windows 11 **Home** 25H2 | **Should be Pro** for any business workstation (BitLocker, GPO, etc.) |
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## Notes
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- All workstations currently on Windows 11 Home — flag for Pro upgrade as part of any new-machine refresh cycle.
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- Workgroup environment, no AD. Local accounts only.
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- "guru" local Administrator account exists on DESKTOP-QNP3ON5 (last logon 2025-10-18) — MSP backdoor, confirm current password is in vault.
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- "localadmin" also exists alongside guru — pick one MSP-standard account, retire the other.
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