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claudetools/projects/msp-pricing/session-logs/2026-02-01-project-import.md
Mike Swanson 9aff669beb feat(msp-pricing): Add VoIP pricing structure and documentation 
- Import GPS-Voice pricing tiers (2-55/user, 4 tiers)
- Add GPS_VoIP_Pricing.html (4-page pricing sheet)
- Add GPS_VoIP_Tier_Comparison.html (6-page tier guide)
- Create docs/voip-pricing-structure.md with complete pricing
- Update README.md with VoIP sections and examples
- Document OIT wholesale costs and margins (68-76%)
- Clarify 10DLC SMS fees (no additional charges per OIT)
- Add complete solution pricing example (GPS + Web + Email + VoIP)

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
2026-02-01 16:32:49 -07:00

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MSP Pricing Project Import Session

Date: 2026-02-01 Session: Project creation and web/email hosting import

Summary

Imported complete MSP pricing structure from web version of Claude project, including:

  • GPS Endpoint Monitoring pricing
  • Support Plans
  • Web Hosting packages
  • Email Hosting (WHM and M365)
  • Email Security add-ons
  • National pricing research

Files Created

Documentation

  • GPS_Price_Sheet_12.html - 4-page GPS pricing document (HTML)
  • docs/gps-pricing-structure.md - Structured GPS pricing data
  • docs/web-email-hosting-pricing.md - Complete web/email hosting pricing

Calculators

  • calculators/gps-calculator.py - GPS-only pricing calculator
  • calculators/complete-pricing-calculator.py - Full pricing calculator (GPS + Web + Email)

Project Files

  • README.md - Project overview and quick start guide
  • session-logs/2026-02-01-project-import.md - This session log

Pricing Structure Imported

GPS Endpoint Monitoring

Tiers:

  • GPS-BASIC: $19/endpoint/month
  • GPS-PRO: $26/endpoint/month (most popular)
  • GPS-ADVANCED: $39/endpoint/month
  • Equipment Pack: $25/month (up to 10 devices)

Support Plans:

  • Essential: $200/month (2 hours included)
  • Standard: $380/month (4 hours included) - most popular
  • Premium: $540/month (6 hours included)
  • Priority: $850/month (10 hours included)

Block Time:

  • 10 hours: $1,500 (never expires)
  • 20 hours: $2,600 (never expires)
  • 30 hours: $3,000 (never expires)

Web Hosting

  • Starter: $15/month (5GB, 1 website)
  • Business: $35/month (25GB, 5 websites) - most popular
  • Commerce: $65/month (50GB, unlimited websites)

Email Hosting

WHM Email:

  • Base: $2/mailbox/month (5GB included)
  • Storage: +$2 per 5GB block
  • Pre-configured packages:
    • 5GB: $2/month
    • 10GB: $4/month
    • 25GB: $10/month
    • 50GB: $20/month

Microsoft 365:

  • Business Basic: $7/user/month
  • Business Standard: $14/user/month (most popular)
  • Business Premium: $24/user/month
  • Exchange Online: $5/user/month

Email Security Add-on:

  • $3/mailbox/month (MailProtector/INKY)
  • Works with WHM or M365

Key Decisions from Web Chat

WHM Email Storage Overages

Problem: Legacy "unlimited" clients with 200+ GB of email Solution: Fair storage pricing structure

  • $2 base + 5GB included
  • $2 per 5GB block
  • Hard quota per mailbox (mail still delivered over quota)
  • 60-90 day notice before billing changes

Example: 200GB user = $80/month (vs $20 old "unlimited")

Email Security

Platforms:

  • Currently: MailProtector (Emailservice.io)
  • Migrating to: INKY (via Kaseya bundle)
  • Both offer inbound + outbound filtering

Discontinued Services

  • In-house Exchange Server (security risks)
  • Recommendation: M365 for Exchange needs

National Pricing Research

Market Rates (from web chat research)

Web Hosting:

  • Shared: $3-15/month
  • Managed WordPress: $4-30/month
  • VPS: $20-100/month
  • Dedicated: $80-500/month

Email Hosting:

  • M365: $1-30/user/month
  • Hosted Exchange: $0-30/mailbox (avg $12)
  • Basic email: $2-10/mailbox

Web Development:

  • Freelance: $16.83-72.12/hour (avg $45.12)
  • Professional agencies: $60-120/hour
  • Small business website: $5,000-10,000
  • Website maintenance: $35-500/month

ACG Competitive Position

  • Hourly rate: $130-165/hour (in line with professional MSP rates)
  • GPS Support effective rates: $85-100/hour (excellent value)
  • Web/email hosting: Competitive with specialty managed hosts

Calculator Features

GPS Calculator (gps-calculator.py)

  • Calculate GPS quotes with endpoints, tiers, equipment, support
  • Print formatted quotes
  • Example scenarios included

Complete Calculator (complete-pricing-calculator.py)

Calculates:

  • GPS endpoint monitoring + support
  • Web hosting (all tiers)
  • Email hosting (WHM or M365)
  • Email security add-on
  • Additional services (dedicated IP, SSL, backups)

Functions:

  • calculate_whm_email() - WHM email with storage blocks
  • calculate_m365_email() - M365 packages
  • calculate_web_hosting() - Web hosting tiers
  • calculate_complete_quote() - Full integrated quote
  • print_complete_quote() - Formatted output

Example Scenarios Documented

Small Office

  • 10 GPS-Pro endpoints
  • Business web hosting
  • 5 WHM email (10GB + security)
  • Standard support
  • Total: ~$455/month

Modern Business

  • 22 GPS-Pro endpoints
  • Business web hosting
  • 15 M365 Business Standard
  • Premium support
  • Total: ~$1,387/month

E-Commerce

  • 42 GPS-Pro endpoints
  • Commerce web hosting
  • 20 M365 Business Standard
  • Priority support
  • Dedicated IP + Premium SSL
  • Total: ~$3,218/month

Web/Email Only

  • Business web hosting
  • 8 WHM email (10GB + security)
  • Total: $91/month

Next Steps (TODO)

  • Create printable quote templates (Word/PDF)
  • Add competitor comparison calculator
  • Create ROI calculator for prospects
  • Add internal margin calculator
  • Build customer-facing web calculator
  • Import any additional rate sheets from web chat
  • Create proposal templates
  • Add cost-of-breach calculator for security justification

Resources Imported

From Web Chat:

  • GPS pricing research and discussion
  • Web/email hosting rate sheet development
  • Storage overage pricing strategy
  • Email security add-on pricing
  • National market rate research
  • Industry recommendations

Created:

  • Comprehensive pricing documentation
  • Working Python calculators
  • Project structure for ongoing development

VoIP Pricing Import (Later Session - 2026-02-01)

Summary

Imported GPS VoIP pricing from web version conversation (November 26, 2025).

VoIP Pricing Structure

GPS-Voice Tiers:

  • GPS-Voice Basic: $22/user (68% margin)
  • GPS-Voice Standard: $28/user (70% margin) - most popular
  • GPS-Voice Pro: $35/user (69% margin)
  • GPS-Voice Call Center: $55/user (76% margin)

Add-On Services:

  • Additional DID: $2.50/month
  • Toll-Free Number: $4.95/month
  • SMS Messaging: $4/month
  • Voicemail Transcription: $3/month
  • MS Teams Integration: $8/month
  • Digital Fax: $12/month

Phone Hardware (One-Time):

  • Basic Desk Phone (T53W): $219
  • Business Desk Phone (T54W): $279
  • Executive Desk Phone (T57W): $359
  • Conference Phone (CP920): $599
  • Wireless Headset (WH62): $159
  • Cordless Phone (W73P): $199

OIT White Label Platform

Wholesale Costs:

  • Seat (User): $4/month
  • Call Center Seat: $6/month
  • US/Canada DID: $1/month
  • E911: $1.95/line
  • SMS Enablement: $1.49/DID (no additional 10DLC fees per OIT)
  • Voicemail Transcription: $1.50/user

Platform Fees:

  • Billing Platform: $199-299/month
  • PBX Minimum Monthly Commitment: $500/month
  • Onboarding: $2,500 one-time

10DLC Status: Confirmed with OIT - no additional 10DLC fees beyond SMS Enablement price

Files Imported

  • GPS_VoIP_Pricing.html - 4-page VoIP services pricing sheet
  • GPS_VoIP_Tier_Comparison.html - 6-page VoIP tier comparison guide
  • docs/voip-pricing-structure.md - Complete VoIP pricing documentation

Documentation Updated

  • README.md updated with VoIP tiers and pricing scenarios
  • Added VoIP pricing philosophy section
  • Added VoIP to national pricing comparisons
  • Updated directory structure and file listings
  • Added complete solution pricing example ($1,390/month for 15-user business)

Market Position

National VoIP Pricing:

  • Basic: $10-20/user
  • Mid-Range: $20-35/user
  • Advanced/Enterprise: $35-50+/user

ACG Positioning:

  • Competitive mid-market pricing
  • Excellent margins (68-76%)
  • Support covered under GPS plans
  • Free number porting for GPS clients

Session Complete: 2026-02-01 Status: Project successfully imported and organized (GPS + Web/Email + VoIP) Location: D:\ClaudeTools\projects\msp-pricing\

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