4.8 KiB
Onsite-Check List — machines/clients with NO remote channel
Rule (Howard, 2026-07-05): anything we cannot reach via ScreenConnect, Syncro checkin, or Bitdefender goes in this group — it gets handled at the next onsite visit to that location (enroll GuruRMM + SC + Datto EDR while physically there, or confirm the machine is retired and get it pulled from GPS billing).
Sources: Syncro assets (authoritative inventory) vs live RMM, SC reachability from
needs-screenconnect.md (rebuilt 2026-07-04), Bitdefender/EDR footprint from the
Phase 4 matrix. "no SC" = no ScreenConnect session at all; a day count = SC session
exists but stale that many days (kept here only when 45d+ AND no other channel).
Machines listed are NOT yet in GuruRMM. Anything that comes online meanwhile is harvested automatically by GPS-RMM-AutoEnroll — remove it from this list when it appears in RMM (the daily progress DM catches that).
2026-07-08 update (after Winter/Mike reconciliation)
PUSHED via ScreenConnect 2026-07-08 (send-command GuruRMM one-liner):
- Horseshoe Management -> DESKTOP-5DD8C43 (GOLD-OCEAN-4982) — [OK] ENROLLED
- Residential and Renovation Engineering -> DESKTOP-83II6D8 (LIGHT-TIGER-4397) — [OK] ENROLLED
- MVAN Enterprises -> JUNE (LOWER-FORGE-6736) — [OK] ENROLLED
- T & C Sorensen -> SERVER (Server 2016 Ess., IRON-FORGE-1700) — [FAIL] install not completing despite live SC guest; DIAGNOSE next session (WMI / TLS / PS-via-SC). Session 08eaff71-3dd7-4f75-999e-a598bfd355dc.
Resolved by billing (removed from onsite queue):
- PUTT — Winter cut GPS 7->2 (personal account only); 2/2 match. PLS-FOUR/FRONT/LAPTOP/ONE no longer GPS.
- Stamback — Winter cut GPS 8->3; 3/3 match. The extra boxes no longer GPS.
Whole clients with NO footprint anywhere (visit or call required)
| Client | Billed devices | Notes |
|---|---|---|
| Little Hearts Little Hands | 8 | Only 2 Syncro assets known (LHLH, WIN-KNVO6MUMMEM), both no-SC. Also NO-AV. |
| Residential and Renovation Engineering | 2 | DESKTOP-83II6D8 (Win10) ENROLLED 2026-07-08. DESKTOP-K8UVNL5 offline -> ONSITE/queue. |
| Janet Altschuler | 2 | Separate from JANC Excavation (Syncro 457710 vs 2248945, confirmed 2026-07-04). NO-AV. |
| Business Services of Tucson LLC | 2 | KAT1 active in SC <=14d (autoenroll may catch); KAT no-SC. NO-AV. |
| Marty Ryan | 1 | DESKTOP-OC2PH4I seen in SC 0d — autoenroll should catch; onsite only if it doesn't. |
Special case — pending Mike's ruling
- IMC-PRINTSERVER [Instrumental Music Center] — GuruRMM agent INSTALLED and running, but the box drops all outbound TLS so it cannot connect. DM'd Mike 2026-07-05: by design or fix? If by design -> stays here (dormant agent, check on next IMC visit / gateway change).
Per-client machines with no SC session (Syncro-known, unreachable remotely)
- Bill Tedards (0/2 in RMM): DESKTOP-SUFJR0J, TEDARDSLAPTOP
- Business Services of Tucson LLC: KAT
- Curtis Plumbing (5/6): CURTIS-003
- Grabb & Durando Law Office (9/12): GND-ASUSWS, GND-JEANNETTE, HOMEPC
- Heieck, Sheila (0/3): John Heieck's iMac, Sheila's iMac, Sheila's MacBook Pro (all Macs)
- Horseshoe Management (5/9): HSM-RANDI, HSM-SURFACE
- Instrumental Music Center (13/20): IMC-L1-GRAPHICS (stale 2025 box), PHIL; stale-SC 80-141d: DESKTOP-JQ0D38J, DESKTOP-URV3UGR, IMC-EVENTS, PHIL2021LAPTOP, PURCHASINGCOMP
- Little Hearts Little Hands: LHLH, WIN-KNVO6MUMMEM
- MVAN Enterprises Inc (1/4): JUNE enrolled 2026-07-08. ONSITE: CPC-chris-UZR6E, DESKTOP-I7504C5 (no SC), June's MacBook Pro (Mac), MITCH-LAPTOP (offline since Feb).
- Mineralogical Record (4/5): DESKTOP-3VPT017, DESKTOP-9QHSCIT
- Multicultural Counseling Center (2/3): DESKTOP-S1HPLDF (65d)
- Quantum Wealth Management: DESKTOP-A3IVMNF (note: 4/4 match; extra SC box, verify vs billing)
- Reliant Well Drilling and Pump Corporate (1/9): Clark's iMac, DESKTOP-09H7T66, DESKTOP-QIGH458, DESKTOP-V2247T9, LAPTOP-8AUEP9N6, LAPTOP-EJL9PFOU, LAPTOP-FR4QN9KF, LAPTOP-JQMU8N9K, RELIANT-L01, RELIANT-L02, RELIANT-L03, WILCOXADMIN; RWD-ALANLAPTOP (127d) — 13 dead assets vs 9 billed: several likely retired; reconcile onsite/with Winter.
- Safesite: 1225-LENOVO-E16 (49d), DESKTOP-QAR6D04 (142d)
- The Marc Group (1/2): Gerald's MacBook Pro (Mac, offline) — onsite; DESKTOP-6HT5SJ9 enrolled.
- The Prairie Schooner (4/5): DESKTOP-SRUOH4R, DESKTOP-TS1P9MT
Not on this list on purpose
- Jimmy Company — RESOLVED: billed annually (12 = 1 machine x 12 months - 1 prepay discount). 1 machine, correct. Not an anomaly.
- Glaz-Tech (159 billed monthly / 88 in RMM) — still held for Mike/Winter ruling; nothing to chase onsite until billing is ruled on.
- Brett Interiors (4 in RMM / 3 billed) — +1 over; identify the extra box or add to billing (held).
- Anything with an SC session active <=45d — the autoenroll loop owns those.