17 KiB
type, name, display_name, last_compiled, compiled_by, sources
| type | name | display_name | last_compiled | compiled_by | sources | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| client | rednour | Rednour Law Offices | 2026-06-02 | DESKTOP-0O8A1RL/claude-main |
|
Rednour Law Offices
Profile
- Business type: Law firm (Arizona)
- Syncro Customer ID: 1224246
- Billing model: Time and materials [billing rate unverified — not stated in session logs]
- Contract status: Active MSP client
- Primary ticket: Syncro #32343 (id 111409967) — M365 onboarding + email account changes. Status: Resolved. URL: https://computerguru.syncromsp.com/tickets/111409967
Contacts
| Name | Role | UPN / Email | Object ID | Notes |
|---|---|---|---|---|
| Carrie Rednour | Owner / attorney; M365 Global Admin | crednour@rednourlaw.com, sysadmin@rednourlaw.com | a0fc8517-1c2a-4d72-b774-c0d5c929167a | sysadmin@ is an alias on the same account; communicates via text with Mike directly |
| Carla Skinner | Legal assistant / employee | carla@rednourlaw.com | 93074d1a-6db2-4794-8f7d-c84a619e4494 | Renamed from Emma on 2026-05-31; emma@ + dgarcia@ + alee@ aliases retained by design (see below) |
| Nick Pafford | Employee | npafford@rednourlaw.com, nick@rednourlaw.com | fe859088-bcbc-49dc-aaea-4c6e68f7d5bb | nick@ added as alias on 2026-05-31; SMB share access set up 2026-06-25 (local nick on REDNOURCARRIEVI -> Documents); on an Apple Silicon Mac (RMM enrollment pending fix) |
| receptionist | Shared mailbox | receptionist@rednourlaw.com | — | No personal contact; 34 contacts in mailbox as of 2026-06-02 sweep |
System recipient: DiscoverySearchMailbox (Exchange system object — not a user).
Infrastructure
Network
- Topology: Workgroup (no on-prem AD, no domain join). All three enrolled machines report
PartOfDomain=False. - LAN subnet: 192.168.10.0/24, default gateway 192.168.10.1.
- ZeroTier: Present on REDNOURCARRIEVI (IP: 10.147.17.253 / fcfb:1c63:8659:2d21:d189::1). Not documented on other workstations.
Workstations (GuruRMM enrolled)
All three machines were enrolled by 2026-05-29. Onboarding diagnostic grade: RED across the board (foreign agents, patch gaps — see open items).
| Hostname | Model | CPU | RAM | OS | IP | Agent ID | Grade |
|---|---|---|---|---|---|---|---|
| FRONTDESKRECEPT | Dell OptiPlex 3080 | i5-10505 6c/12t | 15.8 GB | Win 11 Pro build 26200 | 192.168.10.115 | 04765560-3e8a-46e5-a507-c5f5f4ead6eb | RED |
| LEGALASST | Generic OEM | AMD Ryzen 3 3200G 4c/4t | 5.9 GB | Win 10 Pro build 19045 | 192.168.10.213 | 18825ea7-df58-47bb-b492-822cb16fb5ec | RED |
| REDNOURCARRIEVI | Generic OEM | i3-9100 4c/4t | 7.7 GB | Win 10 Pro build 19045 | 192.168.10.194 | 8e4e2221-7e2a-4a6f-9eda-864568539961 | RED |
Common issues across all three at onboarding:
- ScreenConnect (ConnectWise Control) running — prior MSP remote-access agent, not yet removed
- Splashtop Streamer running — prior MSP remote-access agent, not yet removed
- Syncro agent running — prior MSP agent, not yet removed
- No backup agent detected on any workstation
LEGALASST additional:
- Win 10 22H2 (build 19045) — EOL since 2025-10-14; no longer receives security patches
- 43 days uptime, reboot pending
- Local admins include stale accounts
AleandEmma(pre-rename artifact)
REDNOURCARRIEVI additional:
- Win 10 22H2 (build 19045) — EOL since 2025-10-14
- Defender real-time protection OFF + antimalware service not running at baseline (critical)
- Datto RMM running — prior MSP agent, not yet removed
- C: drive at 11.7% free (54.4 GB of 465.1 GB)
- Last hotfix: 2025-12-20 (severely behind on patches as of 2026-05-29)
- 151 installed programs, 19 non-MS scheduled tasks — elevated attack surface
FRONTDESKRECEPT additional:
- BitLocker off on OS volume
- 2 pending Windows updates
- Local admin account
gurupresent (ACG account, expected)
File Shares (workgroup, peer-to-peer)
REDNOURCARRIEVI (192.168.10.194 LAN / 10.147.17.253 ZeroTier) hosts the firm's shared files as peer-to-peer SMB shares (no server, no AD):
Documents->C:\Users\Carrie\Documents— the primary working share (also exposed redundantly asShareName, same path). Mac/PC clients authenticate with a local Windows account on the box.- Local accounts with access to Documents:
Carrie,emma(legacy local account, actively used — unrelated to the M365 Emma->Carla rename),localadmin, andnick(added 2026-06-25 for Nick Pafford; share Change + NTFS Modify; cred vaultedclients/rednour/nick-smb-rednourcarrievi.sops.yaml). - Other shares present:
Time Matters Shared Files,Timeslips,Program Files sage,Users,New folder. Security note: several are over-broad (Everyone=FullonProgram Files/Users/Time Matters) — cleanup candidate. - Mac mount string:
smb://192.168.10.194/Documents.
GuruRMM Site
- Site name: Main Office
- Enrollment key vault path:
clients/rednour/(enrollment key GREEN-FALCON-7214 in vault per index entry)
Cloud / M365
- Tenant domain: rednourlaw.com
- Tenant ID:
4a4ca18a-f516-478b-99da-2e0722c5dc18 - Onboarded to ComputerGuru MSP suite: 2026-05-31 (bootstrapped by Mike during Emma→Carla rename session)
MSP Service Principals
All five ComputerGuru SPs are fully consented as of 2026-05-31:
| SP Name | App ID | SP Object ID | Role(s) Assigned |
|---|---|---|---|
| Tenant Admin | 709e6eed-0711-4875-9c44-2d3518c47063 | 671a2ace-be9e-440c-a7d6-5ff982e4500c | Conditional Access Administrator |
| Security Investigator | bfbc12a4-f0dd-4e12-b06d-997e7271e10c | 704da463-7f4e-484c-b1da-40e447615d52 | Exchange Administrator |
| Exchange Operator | b43e7342-5b4b-492f-890f-bb5a4f7f40e9 | 59a68ba9-5e1e-4a56-92ae-507a9a669a79 | Exchange Administrator |
| User Manager | 64fac46b-8b44-41ad-93ee-7da03927576c | dc3b79a2-638b-42fe-8ecb-51592db7d40f | User Administrator + Authentication Administrator |
| Defender Add-on | dbf8ad1a-54f4-4bb8-8a9e-ea5b9634635b | 052da8aa-1ca5-4f60-b9c5-7aafcb74264b | None |
[WARNING] No MDE license in this tenant. Defender Add-on is consented but calling Defender ATP endpoints returns AADSTS650052. Skip the defender tier for all remediation work against this tenant.
Mailboxes
| Display Name | UPN | Object ID | Notes |
|---|---|---|---|
| Carla Skinner | carla@rednourlaw.com | 93074d1a-6db2-4794-8f7d-c84a619e4494 | Renamed from Emma on 2026-05-31; aliases: emma@, dgarcia@, alee@, dgarcia@rednourlaw.onmicrosoft.com |
| Carrie Rednour | crednour@rednourlaw.com | a0fc8517-1c2a-4d72-b774-c0d5c929167a | Global Admin; sysadmin@ is also hers |
| Nick Pafford | npafford@rednourlaw.com | fe859088-bcbc-49dc-aaea-4c6e68f7d5bb | nick@ alias added 2026-05-31 |
| receptionist | receptionist@rednourlaw.com | — | 34 contacts in mailbox |
| DiscoverySearchMailbox | (system) | — | Exchange system object |
Carla's retained aliases: The mailbox mailNickname was historically dgarcia (prior employee Garcia → passed to Emma → now Carla). Both dgarcia@ and alee@ were kept by operator's explicit choice on 2026-05-31. The emma@ alias was kept so mail to emma@ continues to reach Carla. Revisit only if the firm requests decommissioning of these addresses.
Syncro
- Customer: Rednour Law Offices, id
1224246 - Primary ticket: #32343 (id 111409967), Status: Resolved
- 0.5h remote labor (line item 42654682, $75.00, non-taxable, attributed to Mike user_id 1735) — not yet invoiced as of 2026-05-31; pending final close-out after Nick's shared-drive piece
- Comments: 415513323 (hidden/internal), 415514647 (customer-visible), 416427937 (internal — 2026-06-02 follow-up contact fix)
History
2026-05-29 — GuruRMM enrollment + onboarding baselines
Three workstations enrolled in GuruRMM site "Main Office": FRONTDESKRECEPT, LEGALASST, REDNOURCARRIEVI. Onboarding diagnostic baselines captured (all graded RED). Prior MSP agents (ScreenConnect, Splashtop, Syncro, Datto RMM on Carrie's machine) still present — not yet removed.
2026-05-31 — M365 onboarding + Emma → Carla rename
Syncro ticket #32343. Operator: Mike Swanson.
Tenant had never been fully onboarded to the ComputerGuru MSP suite — only Tenant Admin was consented, and Exchange Operator lacked Exchange Administrator role. Root cause surfaced as an HTTP 403 when attempting Get-Mailbox during the rename. Resolution: Mike clicked the Tenant Admin admin-consent URL as Global Admin (Carrie's account), then ran onboard-tenant.sh rednourlaw.com to consent the remaining four SPs and assign directory roles.
After Exchange role propagation (~60s), the rename was executed in three calls:
Set-Mailboxvia Exchange REST — updated EmailAddresses (carla@ as primary, emma@/dgarcia@/alee@ as aliases)- Graph
PATCH /users/{id}— updated UPN, displayName, mailNickname, givenName, surname POST /users/{id}/revokeSignInSessions— invalidated active tokens
Nick Pafford already existed as npafford@; smtp:nick@rednourlaw.com was added as an alias on his existing mailbox (no UPN change, no session revoke). Ticket set to Resolved; shared-drive access for Nick deferred.
2026-06-01 — Carla password set (client-directed)
Carla's account password set administratively via Graph User Manager app at client direction (forceChangePasswordNextSignIn: false, no session revocation). Password quality flagged to operator as weak (dictionary word + sequential digits) but applied as directed.
2026-06-02 — Stale pinned contact fix (Carrie's mailbox)
Carrie reported inbound mail from Carla still showed "Emma - Rednour Law". Server-side state was correct; root cause was a leftover pinned contact (IPF.Contact.MOC.QuickContacts) in Carrie's own mailbox mapping emma@rednourlaw.com → display name "Emma - Rednour Law". Because emma@ is a live proxy alias on Carla's mailbox, Outlook resolved Carla's new mail to this stale pin.
Fix: deleted the pin via EWS (ExchangeImpersonation of crednour@rednourlaw.com using Exchange Operator SP full_access_as_app; DeleteItem with MoveToDeletedItems — recoverable). Graph contacts call (403) confirmed no Contacts.Read scope in any suite app; EWS was the correct path.
All four real-user mailboxes swept — only Carrie was affected:
| Mailbox | Contacts scanned | Stale entries found |
|---|---|---|
| Carrie Rednour | 237 (across 10 folders) | 1 — deleted |
| Nick Pafford | 0 (empty) | none |
| receptionist | 34 (across 10 folders) | none |
| Carla Skinner | 40 (across 9 folders) | none |
No time billed on this follow-up per Mike's standing rule (never log time without explicit minutes + labor type).
2026-06-25 — SMB share access for Nick Pafford + Mac RMM enrollment attempt
Operator: Howard Enos. Resolved the long-deferred shared-drive access for Nick. The "shared drive" turned out to be the Documents SMB share on REDNOURCARRIEVI (C:\Users\Carrie\Documents); identified via Get-SmbShare across all three workstations. It was previously reached only through the local emma account.
Created a dedicated standard local account nick on REDNOURCARRIEVI (PasswordNeverExpires), granted share = Change and NTFS = Modify on the Documents folder. Credential vaulted at clients/rednour/nick-smb-rednourcarrievi.sops.yaml. Nick's Mac (Apple Silicon) mounts smb://192.168.10.194/Documents (Finder Cmd+K, nick + keychain-saved password; auto-reconnect via Login Items). Share confirmed working onsite.
GuruRMM macOS enrollment FAILED on Nick's Apple Silicon Mac (site Main, GREEN-FALCON-7214). Server serves the agent fine (HTTP 200, 3.96 MB single-arch aarch64). Working hypothesis: the served binary is unsigned, so Apple Silicon SIGKILLs it (agent/build-macos.sh = unsigned cross-compile; agent/build-macos-signed.sh exists with Mike's Developer ID + notarization but is likely not what the server publishes). Fix path: publish the signed+notarized binary, or ad-hoc codesign -s - the binary inside the macOS install script. Deferred — Howard had only a limited ScreenConnect support session; "we will get the RMM installed" later.
Return visit pending: phone + printer setup at Rednour; may require running a new wire or installing a switch.
Operational note: PowerShell Set-Acl ACL propagation down Carrie's large Documents tree exceeded the RMM command timeout (twice), and since stdout is dropped on timeout a randomly-generated password was lost each time — generate passwords locally so they survive a timeout (logged to errorlog).
Patterns & Known Issues
- EWS required for personal contact work. No app in the ComputerGuru suite holds
Contacts.ReadorContacts.ReadWriteon Graph. Personal contact folder reads and modifications must go through EWS (full_access_as_appon the Exchange Operator SP withExchangeImpersonation). - Security Investigator EXO token unreliable on this tenant. The
investigatorSP's EXO token (aud=outlook.office365.com) returned 401 on InvokeCommand during the 2026-06-02 session; the Exchange Operator SP token worked. Prefer Exchange Operator for EXO InvokeCommand on rednourlaw.com. - Stale-pin shadowing pattern:
IPF.Contact.MOC.QuickContactsfolder entries override the GAL for display-name resolution in Outlook/Teams. If any user reports a renamed sender still showing the old name, run the EWS contact-folder sweep against that user's mailbox. - emma@ alias is live by design. Mail to emma@rednourlaw.com routes to Carla Skinner. Do not remove unless the firm explicitly requests it.
- No MDE license — skip Defender tier. Defender Add-on is consented but ATP endpoints 650052. Do not attempt Defender-tier calls for this tenant.
- Prior MSP agents still installed. ScreenConnect, Splashtop, and Syncro on all workstations; Datto RMM on REDNOURCARRIEVI. Not yet remediated as of 2026-06-02.
- macOS RMM agent won't run on Apple Silicon if unsigned. The site-code installer serves an unsigned aarch64 binary; Apple Silicon SIGKILLs unsigned Mach-O. Until the server publishes a signed/notarized build (
build-macos-signed.sh), Apple Silicon Mac enrollment fails (blocks Nick's Mac; same root issue likely affects Scileppi's Mac). - LEGALASST and REDNOURCARRIEVI are on Win 10 22H2 (EOL). No security updates since 2025-10-14. Plan OS upgrade to Win 11 or Win 10 newer build.
- REDNOURCARRIEVI: Defender was off at onboarding. Confirm it has been re-enabled; it is a critical finding.
Active Work / Open Items
| Priority | Action | Owner | Notes |
|---|---|---|---|
| P1 | Re-enable Defender on REDNOURCARRIEVI | Howard/Mike | Was off at onboarding 2026-05-29; confirm current state |
| P1 | Remove prior MSP agents (ScreenConnect, Splashtop, Syncro, Datto RMM) | Mike/Howard | Present on all 3 machines; Datto RMM on REDNOURCARRIEVI only |
| P1 | Upgrade LEGALASST and REDNOURCARRIEVI to a supported OS | Mike | Both on Win 10 22H2 (EOL 2025-10-14) |
| DONE | Shared-drive access for Nick Pafford | Howard | 2026-06-25: created local nick account on REDNOURCARRIEVI; Documents share = Change + NTFS = Modify; cred vaulted clients/rednour/nick-smb-rednourcarrievi.sops.yaml; Nick's Apple Silicon Mac mounts smb://192.168.10.194/Documents |
| P1 | Fix GuruRMM macOS agent install on Nick's Apple Silicon Mac | Howard/Mike | 2026-06-25 install failed. Likely cause: served aarch64 binary is unsigned -> Apple Silicon SIGKILLs it. Fix: serve the signed+notarized binary (agent/build-macos-signed.sh, Mike's Developer ID) or ad-hoc codesign -s - in the installer. Confirm with Mac log (killed: 9). Deferred (limited ScreenConnect session only) |
| P2 | Return visit: phone + printer setup at Rednour | Howard | 2026-06-25: pending; may require running a new wire / installing a switch |
| P2 | Final invoice on Syncro #32343 | Mike | 0.5h remote labor (line item 42654682) sitting on Resolved ticket |
| P2 | Address BitLocker gap on FRONTDESKRECEPT | Mike/Howard | OS volume unencrypted at onboarding |
| P3 | Remove stale local admin accounts (Ale, Emma on LEGALASST) | Howard | Left from prior user assignment |
| P3 | emma@ alias — revisit if firm wants it decommissioned | Mike | Retained by design; currently serves as Carla's legacy address |
Backlinks
- projects/gururmm — FRONTDESKRECEPT, LEGALASST, REDNOURCARRIEVI enrolled (site: Main Office)