claudetools/.claude/memory/feedback_windows_pro_upgrade_billing.md at bd52dde6a72088361bfa8c06ded1b7778ba6af79

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Howard Enos 563ff9e8fa sync: auto-sync from HOWARD-HOME at 2026-06-25 21:21:56

Author: Howard Enos
Machine: HOWARD-HOME
Timestamp: 2026-06-25 21:21:56

2026-06-25 21:23:24 -07:00

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feedback_windows_pro_upgrade_billing

Every machine upgraded Home->Pro with the ACG Windows Pro MAK key must be invoiced $99 to that customer, with the machine name on the line item

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feedback

RULE (Howard, 2026-06-24): when the ACG Windows Pro MAK key is used to upgrade a machine from Windows Home to Pro, invoice that customer $99 per machine — and name the machine on the line item.

The key is Mike Swanson's Arizona Computer Guru MAK (NOT a client key): vault infrastructure/windows-pro-mak (field credentials.product_key). Used fleet-wide for Home->Pro edition upgrades (changepk.exe flips the edition with the generic Pro key, then slmgr /ipk <MAK>
- /ato activates with this MAK).
Billing: one $99 charge per machine activated, invoiced to the customer that owns the machine. The line-item description MUST name the machine (e.g. "Windows Pro upgrade - MDIRECTOR-PC"). Bill AFTER the upgrade + activation succeed, not before. Use a flat $99 fee/product line (find or create a "Windows Pro Upgrade" product in Syncro; set price_retail=99 explicitly; taxable per the product). This is a license/upgrade fee, NOT prepaid-block labor — do not draw it from a labor block.
Track activations — each consumes one MAK count; watch the remaining allocation (exceeding it means contacting Microsoft to raise the count).

Note: the ACG MAK is actually a Windows Pro for Workstations MAK — slmgr /ipk <MAK> retargets the edition to ProfessionalWorkstation (a higher SKU than plain Pro, but fine for domain join). Flow that works remotely as SYSTEM via RMM: changepk.exe /productkey VK7JG-NPHTM-C97JM-9MPGT-3V66T (generic Pro key flips Core->Professional, no auto-reboot in SYSTEM context) -> reboot once to sync registry+licensing -> slmgr /ipk <MAK> -> /ato (retry /ato if it hits a transient 0x8004FE92). Some machines self-activate Pro for FREE via a built-in digital entitlement after the edition flip — those consume NO MAK count and are NOT billed.

Cascades application status (2026-06-25, done remotely):

MEMRECEPT-PC + LAPTOP-8P7HDSEI — activated via the MAK. INVOICED 2026-06-25 on Syncro ticket #32466 (invoice #1650806091): 2 x $99 "Windows Pro Upgrade" lines (machine named on each) + 1.0h remote labor (drawn from Cascades' prepay block, $0) = $215.23 w/ AZ tax. Created a reusable taxable "Windows Pro Upgrade" Syncro product (id 23571919, $99) for this — use it for future Home->Pro upgrade billing.
MDIRECTOR-PC — self-activated FREE via digital entitlement; NO MAK, NO charge.
NurseAssist (offline; possible dupe of Assistnurse-pc) + SALES4-PC (Tamra departing, bypassed) — not done. See feedback_verify_live_before_acting for the verify-before-billing discipline.

2.8 KiB Raw Blame History

2.8 KiB

Raw Blame History