Mike Swanson
db10206aea
Critical RPS provisioning URL fix + CSV bulk import ready + complete VoIP setup guide CRITICAL FIX: - RPS server URL corrected: http://ndp.ucaasnetwork.com/cfg (was ftp://p.packetdials.net) - Discovered ACG has TWO whitelabel accounts (WLC vs OIT/PacketDial) - Test phone (805e0cdd71b1) now registered immediately after fix (Status 1) USER PROVISIONING: - M365 account matching: 11 matched users, 7 unmatched (need clarification) - CSV bulk import prepared (vwp-users-import.csv) - Strategy: users WITHOUT devices initially (add phone extension: no) - Device assignment workflow: incremental as phones distributed COMPLETE VOIP SETUP DOCUMENTED: - DID (phone number) management + routing options - Call queues (ring groups) - recommended queues for VWP - Auto-attendants (IVR menus) - main menu design - Time frames (business hours routing) - Additional features (hunt groups, voicemail-only, fax-to-email) - All components with API commands + examples FILES CREATED (7): - README.md: Quick navigation hub + domain info - PROVISIONING-STATUS.md: Current status + next steps - SESSION-SUMMARY-2026-07-09.md: Complete session documentation (18 pages) - COMPLETE-CLIENT-SETUP.md: Full VoIP setup guide (15 pages) - DEVICE-ASSIGNMENT-COMMANDS.md: Copy-paste command reference - extension-mapping.md: Extension to M365 account mapping - vwp-users-import.csv: Bulk import file (READY for upload) IMPLEMENTATION PHASES: Phase 1 (In Progress): Basic connectivity - CSV ready for upload Phase 2 (Planned): Main line setup - queue + auto-attendant + DID Phase 3 (Planned): Business hours routing - time-based call handling Phase 4 (Optional): Additional features per client needs NEXT ACTIONS: - Upload CSV to PacketDial web UI (manual step) - Get client clarification on 7 unmatched users - Assign devices as phones distributed (per-phone workflow documented) Domain: vwp.91912.service Main Number: 480-705-9500 E911: a-6a395c03d4cfe (301 N 56TH ST, CHANDLER AZ) YMCS Site: 1e7578a6fe0e41cfb5a3e8b40933ffee Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
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| 1 | extension* | domain | first name* | last name* | login | portal password | email address | voicemail pin | department | site | vmail enabled | answer timeout | timezone | area code | callerid number | callerid name | 911 callerid | dial plan | dial permission | audio directory | visual directory | vmail_transcribe | email_vmail | email_vmail_enable | add phone extension | scope |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2 | 102 | vwp.91912.service | Jesse | Guerrero | 102@vwp.91912.service | jesse@valleywideplastering.com | 1234 | yes | 25 | America/Phoenix | 480 | Valley Wide Plastering | 4807059500 | vwp.91912.service | US and Canada | yes | yes | no | attnew | yes | no | Basic User | ||||
| 3 | 103 | vwp.91912.service | Rose | Guerrero | 103@vwp.91912.service | rose@valleywideplastering.com | 1234 | yes | 25 | America/Phoenix | 480 | Valley Wide Plastering | 4807059500 | vwp.91912.service | US and Canada | yes | yes | no | attnew | yes | no | Basic User | ||||
| 4 | 104 | vwp.91912.service | Shelly | Dooley | 104@vwp.91912.service | shelly@valleywideplastering.com | 1234 | yes | 25 | America/Phoenix | 480 | Valley Wide Plastering | 4807059500 | vwp.91912.service | US and Canada | yes | yes | no | attnew | yes | no | Basic User | ||||
| 5 | 105 | vwp.91912.service | JR | Guerrero | 105@vwp.91912.service | j-r@valleywideplastering.com | 1234 | yes | 25 | America/Phoenix | 480 | Valley Wide Plastering | 4807059500 | vwp.91912.service | US and Canada | yes | yes | no | attnew | yes | no | Basic User | ||||
| 6 | 107 | vwp.91912.service | Payroll | Department | 107@vwp.91912.service | payroll@valleywideplastering.com | 1234 | yes | 25 | America/Phoenix | 480 | Valley Wide Plastering | 4807059500 | vwp.91912.service | US and Canada | yes | yes | no | attnew | yes | no | Basic User | ||||
| 7 | 109 | vwp.91912.service | Kayla | Guerrero | 109@vwp.91912.service | kayla@valleywideplastering.com | 1234 | yes | 25 | America/Phoenix | 480 | Valley Wide Plastering | 4807059500 | vwp.91912.service | US and Canada | yes | yes | no | attnew | yes | no | Basic User | ||||
| 8 | 110 | vwp.91912.service | Ron | Winger | 110@vwp.91912.service | ron@valleywideplastering.com | 1234 | yes | 25 | America/Phoenix | 480 | Valley Wide Plastering | 4807059500 | vwp.91912.service | US and Canada | yes | yes | no | attnew | yes | no | Basic User | ||||
| 9 | 113 | vwp.91912.service | Chris | Guerrero | 113@vwp.91912.service | chris@valleywideplastering.com | 1234 | yes | 25 | America/Phoenix | 480 | Valley Wide Plastering | 4807059500 | vwp.91912.service | US and Canada | yes | yes | no | attnew | yes | no | Basic User | ||||
| 10 | 114 | vwp.91912.service | Ty | Fetters | 114@vwp.91912.service | Ty@CASARICA.NET | 1234 | yes | 25 | America/Phoenix | 480 | Valley Wide Plastering | 4807059500 | vwp.91912.service | US and Canada | yes | yes | no | attnew | yes | no | Basic User | ||||
| 11 | 115 | vwp.91912.service | Toni | Billing | 115@vwp.91912.service | billing@valleywideplastering.onmicrosoft.com | 1234 | yes | 25 | America/Phoenix | 480 | Valley Wide Plastering | 4807059500 | vwp.91912.service | US and Canada | yes | yes | no | attnew | yes | no | Basic User | ||||
| 12 | 116 | vwp.91912.service | Bart | Graffin | 116@vwp.91912.service | estimating@valleywideplastering.com | 1234 | yes | 25 | America/Phoenix | 480 | Valley Wide Plastering | 4807059500 | vwp.91912.service | US and Canada | yes | yes | no | attnew | yes | no | Basic User |