2.5 KiB
2.5 KiB
type, name, display_name, last_compiled, compiled_by, sources, backlinks
| type | name | display_name | last_compiled | compiled_by | sources | backlinks | |
|---|---|---|---|---|---|---|---|
| client | darrell-delphen | Darrell Delphen | 2026-06-18 | GURU-5070/claude-main |
|
Darrell Delphen
Profile
- Contract type: Break-fix (no prepaid block)
- Key contacts: Darrell Delphen
- Billing rate: $150/hr remote (most recent labor)
- Location: Yantis, TX
- Syncro customer ID: 35996725
- Managed devices: GuruRMM agent on DDDOffice072023 (0 assets recorded in Syncro)
Infrastructure
Servers & Services
| Host | IP | Role | OS | Notes |
|---|---|---|---|---|
| DDDOffice072023 | LAN behind 192.168.1.1 | Workstation | Windows | GuruRMM agent 000ed57d-fd05-4001-871c-244f43155c16 (v0.6.66); ISP egress 167.89.210.225 |
Email & Identity
- Mail security: Intermedia Email Protection (rewrites links to
url.emailprotection.link). Mailbox accessed via Outlook. (verify tenant/host details)
Network
- ISP / WAN: ISP-provided/managed Extreme EXOS gateway (LAN gateway 192.168.1.1, egress 167.89.210.225). Client has no login to this device — changes require ISP escalation.
- Firewall: the EXOS gateway runs ISP-side web/URL filtering (the "NetIQ" feature) capable of SNI-based TLS inspection.
- VPN: (verify — none known)
Access
- Remote management: GuruRMM (agent on DDDOffice072023)
- Vault path: (verify — no client credentials vaulted)
Patterns & Known Issues
- ISP gateway SNI filtering breaks Intermedia/Outlook email links. The ISP-managed Extreme EXOS gateway's "NetIQ" URL-filtering feature has SNI-intercepted and reset TLS to
url.emailprotection.link(Intermedia's link-rewriter), producingERR_CONNECTION_ABORTED/ SChannel0x80090326(SEC_E_ILLEGAL_MESSAGE) on Outlook links while Gmail links (Google redirector) worked. The client cannot change this device — resolution requires an ISP ticket. If it recurs, suspect the "NetIQ" feature being re-enabled and confirm with an SNI-varied handshake test against199.193.205.140.
Active Work
No open tickets in Syncro as of 2026-06-18.
History Highlights
- 2026-06-18 — Diagnosed Outlook email links failing (
ERR_CONNECTION_ABORTED). Root cause: ISP EXOS gateway "NetIQ" feature SNI-blocking Intermedia'surl.emailprotection.linkrewriter. Deployed Cloudflare WARP as interim bypass; ISP disabled the feature for the permanent fix; verified native path and removed WARP. Billed 1.0h remote ($150, Syncro #32437 / invoice #67853).
Backlinks
(none yet)