claudetools/.claude/memory/project_vwp_rose_qb_updater.md at cda32b53bbe3604b2dee39b151e7f207db2345e5

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Howard Enos f2f0fe0f70 sync: auto-sync from HOWARD-HOME at 2026-07-13 11:11:22

Author: Howard Enos
Machine: HOWARD-HOME
Timestamp: 2026-07-13 11:11:22

2026-07-13 11:11:54 -07:00

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project-vwp-rose-qb-updater

VWP-ROSE QuickBooks updater crash-loop - repair deferred to 2026-07-13 4pm, Syncro ticket 113779446

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project

QuickBooks Desktop 2024 (v34.0.4020) updater on VWP-ROSE (Valley Wide Plastering, GuruRMM agent, online) is in a crash loop: Intuit.QuickBooks.FCS.exe and qbupdate.exe crash with heap corruption (0xc0000374 in ntdll), qbpatch2.exe hangs (Event 1002). Pattern survives reboot -> corrupted update cache / damaged FCS on disk. QBFCService service is Stopped.

Status 2026-07-13 ~11am: Mike ran the basic Tool Hub repair (didn't fix it), found the update can be SKIPPED so Rose can work. Plan: resume remediation 2026-07-13 at 4:00pm when Rose is done for the day.

Remaining fix path (in order): clear C:\ProgramData\Intuit\QuickBooks 2024\Components\DownloadQB34\ + re-run update with "Reset Update"; if still crashing -> QuickBooks Install Diagnostic Tool + Repair from Programs and Features; fallback -> manually download+install the latest QB 2024 release patch from Intuit.

Syncro ticket: https://computerguru.syncromsp.com/tickets/113779446
Rose's Windows login: vault clients/vwp/vwp-rose-workstation
Side findings on the box (separate issues): NETLOGON 5719 / DNS registration failures at boot (VWP DC unreachable), Syncro agent services crashed twice morning of 7/13.

1.4 KiB Raw Blame History

1.4 KiB

Raw Blame History