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Howard Enos 5019db4558 sync: auto-sync from HOWARD-HOME at 2026-04-24 14:31:14

Author: Howard Enos
Machine: HOWARD-HOME
Timestamp: 2026-04-24 14:31:14

2026-04-24 14:31:17 -07:00

4.3 KiB

Raw Blame History

Cascades Fax Architecture — PacketDial WhiteLabel

Captured: 2026-04-24 by Howard Screenshots: docs/servers/fax-packetdial-whitelabel/

Upstream provider: PacketDial (WhiteLabel aka WL)

Dashboard: https://voip.packetdial.com/
Account: 28598 ("CASCADES OF TUCSON" per footer)
Platform: PacketDial v5.17 hosted VoIP + eFax service (private-label reseller of VoIP infra, hence "WhiteLabel")
Admin contact: CS login (Cascades admin account — whoever logs in from the MSP side)

The three Cascades fax boxes

Each fax box receives inbound faxes from a PSTN number, then emails the fax as an attachment to a specified M365 address.

Box name	Inbound DID	Caller ID	Routes inbound fax to (email)	Faxbox domain
Med Tech	(520) 347-8490	"CASCADES"	`medtech@cascadestucson.com`	`medtech.faxboxes.com`
Nurses/RCC	(520) 347-8460	"CASCADES"	`fax@cascadestucson.com`	`nurses.faxboxes.com`
Sales	(520) 347-8449	"CASCADES"	`crystal.rodriguez@cascad...` (truncated in screenshot)	`ctsales.faxboxes.com`

All three: Outbound Faxing = Enabled, Retries on fail = 1, Sent Receipts = On, Timezone = Mountain (w/o DST), Allowed Senders = @cascadestucson.c... (any internal user).

Inbound flow for the `fax@` mailbox (Nurses/RCC line)

PSTN fax → (520) 347-8460 → PacketDial "Nurses/RCC" fax box
  → email delivery to fax@cascadestucson.com
  → Exchange Transport Rule "Fax Forward and Retain Copy" (Priority 0, Enabled)
    → BCC to 9 recipients (as of 2026-04-24):
       - anna.pitzlin@    [BROKEN — account deleted 2026-04-22, NDRs on every fax]
       - christina.dupras@
       - veronica.feller@
       - medtech@
       - karen.rossini@
       - lois.lane@
       - christine.nyanzunda@
       - ashley.jensen@
       - Britney.Thompson@  [will break post-Litigation Hold + disable]

Known issues (2026-04-24)

Issue	Impact	Action
Anna Pitzlin in BCC list but mailbox deleted 2026-04-22	Every fax generates silent NDR for Anna	Remove from rule immediately
Britney Thompson in BCC list, scheduled for disable post-Litigation Hold	Will break future faxes once she's disabled	Remove before disabling her
Ashley Jensen reports lost access to `fax@` mailbox	She is in BCC list so receives copies, but may have lost direct delegate/FullAccess on the `fax@` shared mailbox — separate from BCC	Grant Ashley FullAccess on `fax@` shared mailbox directly
Transport rule model is brittle — every staff change requires rule edit	Operational debt	Refactor: grant FullAccess on `fax@` shared mailbox to all 9 BCC recipients, delete the transport rule entirely, users open `fax@` as secondary mailbox in Outlook
Sales fax → crystal.rodriguez@ (single person, no redundancy)	If Crystal leaves or is OOO, faxes go unseen	Consider a shared mailbox for sales faxes too
Med Tech fax → medtech@ role mailbox	Current role-mailbox model is under G2 conversion review per master plan	When G2 converts medtech@ to shared, the fax routing continues to work (emails still land in the mailbox)

Outbound faxing

Allowed senders: anyone with an @cascadestucson.com address can send via the PacketDial relay
Outbound path not documented in screenshots — presumably SMTP relay from Exchange Online to PacketDial's ingress with Allowed Senders enforcement

Access to PacketDial admin

Login path not yet vaulted. TODO: add PacketDial admin creds to vault at clients/cascades-tucson/packetdial-whitelabel.sops.yaml next time we need to change a fax box config.

Screenshots (source of truth as of 2026-04-24)

fax-packetdial-whitelabel/Screenshot 2026-04-24 115936.png — Fax Boxes list (3 boxes)
fax-packetdial-whitelabel/Screenshot 2026-04-24 115949.png — Edit Fax: Med Tech
fax-packetdial-whitelabel/Screenshot 2026-04-24 120004.png — Edit Fax: Nurses/RCC (feeds fax@)
fax-packetdial-whitelabel/Screenshot 2026-04-24 120020.png — Edit Fax: Sales

Exchange transport rule screenshot is in the same directory as the rule definition reference.

Master plan: PLAN-AND-QUESTIONS-2026-04-24.md (Track C — role mailbox conversions G2)
Orphan deletes: reports/2026-04-22-m365-orphan-deletes.md
Broader M365 context: docs/cloud/m365.md

4.3 KiB Raw Blame History